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1.8 Based on 1301 reviews
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  • Customers like
    • Having tv when it does work 22
    • Picture quality 9
    • Good reception 6
  • Customers don't like
    • Poor customer service 88
    • Lack of service 38
    • Customer service 26

Where Where do I begin .since,Saturday you've interrupted my service.My ex called you Saturday to ask some questions. He had direct TV for 15 years. We broke up.he moved out. He put his own hold.i set up a new account.afyer he called they've interrupted my service because he used to live here and he owes,money now. I was on the phone for 5 hours . Hung up on several times which left me speechless I wasted my whole day Saturday not one person... Read more

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Called Directv and could not resolve issues revolving around ID and password. I used a work email and password when joining Directv. Upon retirement I lost access to that email address and have been trying for the past 3 years to resolve the issue. First of all the FBI could not get more information about one than a Directv rep. Then, the customer is subjected to person after person, and a few supervisors too, who can not resolve the issue. ... Read more

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Well where do I begin!!!!! Direct TV mislead my parents into a contract. Since my mother has passed from cancer and my father had a stroke 2 months later! We have contacted Direct T.v. to settle this and they just keep charging more. I am going to report them to the BBB and contact my state onbudsman for help. In the mean time I need info to help my father fight for his rights to not be mislead and he is no longer able to work so he cannot... Read more

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During a service call the DirecTV technician damaged my mailbox with his van. DirecTV acknowledged the damage and fault, before I could recover the damage, they required me to sign a release. I explained to them that I am not legally required to sign a release to recover my loss resulting from their negligence. We were only talking about $50, but it was a matter of principle. They were in the wrong and bullying me to sign a release. I've been a... Read more

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I phoned today to discuss my service. A repair person came and assured me that my complaints regarding the service were very warranted. He rewired from the pole to the house the entire ATT & Direct TV Service. He was very professional and helpful. We proceeded to call Direct TV which was not such a pleasant experience. I spoke to someone in Nebraska which told me they would give me $100.00 credit for the 3 months of service I was unable to... Read more

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Directv refuses to redeem the card offer due to what stated as a mistake by the ATT store when they submitted the paper work. I followed all the instructions that was included inthe flyer that was mailed to me and per the instructions I visited the ATT store and ordered the advertised service. All the people I spoke with from Directv were extermely rude and needless to say did not want to help. I really don't know what to do next. Read more

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An hour and 45 min on the phone to tell me the package I have is the best value and never did that say this is what I can do for you because you are a valued customer... Yep that is AT&T.. Now you know when you want to take on the phrase we are a one stop shop then have the person you train from the beginning be able to provide the one stop issues from your security, cell, home and TV service. Then tell me your a one company not only with... Read more

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DIRECTV has effectively price increased me each month since I started. I recently called into Customer Service, and they were more willing to actually cancel my account ($240 cancellation fee), than to help make my bill more affordable. I cannot pay over $100 a month for a TV provider. The only other option they gave me was to go to their lowest programming possible (no channels at all worth watching by the way). I am sick to say, that I will no... Read more

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My DVR died last night and I found out that I have to pay $20 for them to ship me a new one. So, not I have to pay to loose the 800gb of movies I have stored..OH BOY!!. Just because they don't have any local stores for drop off and pick up I have to pay for shipping (like there are no AT&T store located in Toms River NJ) So I figured I'd ask about the one Starz channel I haven't been receiving in 3 months, maybe wind, who knows. I was told... Read more

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  • From mobile
  • 1 day ago
  • #888600

I had a promotion for a $100 visa card and it seems that I can't get any help from anyone

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