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1.8 Based on 1177 reviews
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  • Customers like
    • Having tv when it does work 22
    • Picture quality 8
    • Good reception 6
  • Customers don't like
    • Poor customer service 86
    • Lack of service 38
    • Customer service 23

Since Direct TV was absorbed by ATT, the customer service has gone to pot becoming exactly like ATT. If you call you can't find anyone who speaks English; if you chat they don't know what a computer looks like and if you use the automated system, God help you. Our system continually drops the Internet connection - I called and they sent new firmwire which served as well as clothes in a nudist colony. Next they sent a new modem when the problem... Read more

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I have had direct for 3 yrs. Constant back and forth. The most recent, my bill went from 48 per month to 80. Being on autopay, I had no idea I was paying this much until I happened to open my bill on my phone. I called and a representative told me she got my bill back down to 48 for 3 months the n 58 for 8 months. Lo and behold, got my bill and it was 69. I called and the woman was very slight and told me she couldn't help what someone... Read more

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  • From mobile
  • 17 hours ago
  • #871899

Can tell you how much I hate Direct TV and there smart *** customer rep I'm cancelling service

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I just got off the phone with direct tv i told them that was service was suppose to be interrupted on june 24th they said that my boyfriend called in on june 22rd and had a extension put on till july 2nd and he never even called them also when i started the service back in december they was charge in me 49.99 instead of 39.99 also the lady i talked to was really rude she said that they can not *** the extension witch i think is bull so come... Read more

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AT&T is pure ***. AT&T has ruined DTV. I cancelled my AT&T phone service and went to Verizon in protest. I will probably cancel DTV as soon as my contract ends in September 2016. DirecTV treats new customers better than a customer of over ten (10) years. All is roses until you are under contract - then watch out! You will be screwed. No more discounts. AT&T has routed all the old corporate phone numbers to land at 800-531-5000 - Really just... Read more

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  • From mobile
  • 18 hours ago
  • #871864

I hate this company and now that they are part of AT&T who I hated and dropped years ago so looks like I will be finding new TV supplier and yes your customer service sucks

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  • From mobile
  • 19 hours ago
  • #871843

You just charged me 9.00 for a pay per view. The movie was in the forest. I called to question and I was told they couldn't help as all direct tv systems were down. However when I called to try and set a new account I was greeted warmly and that could be done. I've been with direct tv for 20 years. This will end Monday.

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I just spent 2 hours in te phone with Direct TV reps, one from the Philippines (really). I have to say your company has the WORST customer service I have ever experienced. Everyone one of your reps say something different each time we call, then when we try to get verification they LIE. I will never use your company again and I will make sure I tell everyone I come in contact with how your company works. Read more

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  • From mobile
  • 1 day ago
  • #871606

Typical AT T service no good customer rep no good. At least over the years they have been consistent

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  • From mobile
  • 1 day ago
  • #871577

Horrible, horrible, horrible customer service and reception. We literally have problems with our mini-genie box EVERY WEEEK. We end up calling their tech support every single month. Still no resolution. I have gotten to where I HATE direct tv and would never use it again

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