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1.8 Based on 1497 reviews
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  • Customers like
    • Having tv when it does work 22
    • Picture quality 10
    • Sound quality 6
  • Customers don't like
    • Poor customer service 88
    • Lack of service 38
    • Customer service 32

I called last month to add Starz to my viewing package. The young lady offered me Starz and Showtime free for three months. Sounds great right. What I received was a much higher bill. When I called back the rep. Said there was no such special at this time. Sounds like Bate and Switch doesn't it. There was never a resolution offered which I unusual for Direct TV since I've been a customer with no complaints for nine years. Not a happy customer.... Read more

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I have been with Direct TV since 2009. I satisfied my 2 year agreement. They are constantly calling and trying to sell you on stuff when you ask if there is a contact they say NO. Today I called to cancel my service as I am moving and they tell me I am in a 2 year agreement and I still have 11 months on it. I have been told by Direct TV that they have 3rd parties call you to up sell equipment & services and they tell you that there are no... Read more

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I recently went to the Directv website to check on my equipment when I realized I could upgrade to the new Genie equipment. I upgraded and what a mistake. Now every-other day the picture just pauses and pauses and sometimes it comes back right away and sometimes it takes up to 15 minutes. When I called to complain, I was told that there is an ongoing issue and the engineers were working on it. Well I later found that my DVR is also affected.... Read more

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I ordered Direct TV. I was scheduled for an installation between 8:00 and 12:00 at 11:45 I received an automated call that the service man would not be there. I rescheduled for two days later between the hours of 8:00 and 12:oo. At 11:45 I got an automated call telling me that the service man would be there between 12:50 and 1:20. I accepted the new time. The service never showed up or called. I've spent two days waiting for promised service... Read more

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It is so bad that it is pathetic. I called 2 times and got beligerant men that won't give me information about adding internet to my existing account because my husband is not present. All I wanted was information. I asked for a supervisor and was told "no. I will not talk to you." when i told him just to add me to the account, he said "no. and have fun with that." Ashane, James and their supervisor should be fired. I will have my husband... Read more

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ATT/DIRECT TV IS BY FAR THE WORST COMPANY I HAVE EVER EXPERIENCED IN MY LIFE. I HAD INTERNET SERVICE FOR A FEW YEARS AND NO REAL ISSUES, BUT IN JANUARY I DECIDED TO AD DIRECT TV TO MY SERVICE. (BIG MISTAKE) FIRST OFF I HAVE NEVER BEEN ABLE TO LOG INTO MY DIRECT TV ONLINE/ APP BECAUSE THE SAID I NEEDED TO LOG INTO IT WITH ATT, SO I LONG INTO ATT AND NOTHING ABOUT DIRECT TV SHOWS UP. I WAS ON THE PHONE FOR 4 HOURS TRYING TO FIX THIS AND 8 MONTHS... Read more

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my service seems to be out atleast once a month.when you call in they wnt you to be a tech and fix it.i pay the extra evrty month for when problems occure they are sappose to come and fix.well when this contacyt is over there out.there service sucks.what more can a person say other than that is correct if i don't pay my bill then i screwed.i am so sick of this happening.never problems with comcast always fixed on the spot.yeh you pay more but... Read more

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So many complaints about this company on so many levels. First of all, we received NFL Sunday ticket LAST year for free. I was told that I had to call to cancel after one year. Well before I got the chance to "cancel" it, in early July 2016 we were billed for the upcoming season. $44+ fees. Upon realizing this I called and because I "was not an authorized user on the account" I was not permitted to make the change. Are you freaking kidding me?... Read more

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We are a long time customer of AT&T service. In March of 2016 we were convinced by an AT@T rep to switch to Direct TV. My parents use them and liked them so we thought we would give it a try. 5 Months later, multiple trouble calls, 3 truck rolls, change of equipment and change of cable we still have horrible service. We can't keep a connection on more than 2 tv's let alone our laptop. I called support to get out and they want to charge me... Read more

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  • From mobile
  • 1 day ago
  • #906674

I spent 50 minutes on the phone with a Direct TV representative this is the 4th times I've called about a receiver that isn't working. I pay $7.99 a month for the protection service, yet I have to set on the phone for close to an hour before they finally decided to set up an appointment. Awful customer service! I will be switching providers as soon as soon as my contract is up.

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