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1.8 Based on 1083 reviews
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  • Customers like
    • Having tv when it does work 20
    • Picture quality 8
    • Good reception 6
  • Customers don't like
    • Poor customer service 85
    • Lack of service 38
    • Customer service 21
  • From mobile
  • Directv
  • 6 hours ago
  • #855147

Plan on 30 minutes and talking to 3 departments to cancel the mandatory protection plan at sign up. Last one was Adam, in Pennsylvania, snotty "supervisor". Should have stayed with dish. Add comment

  • From mobile
  • Directv
  • 6 hours ago
  • #855143

Without service for 4 days. Rebooted, refreshed, plugged, unplugged, repeatedly. Installed new box still doesn't work. Spent 8 hours on phone today to be told we will have to send a tech out but our system is down so you will have to call back in 2 hours. Now they can't send anyone out until Monday. DISH CAN HAVE IT INSTALLED BY SAT. Add comment

Good luck. We have had Directv for two years. We have had numerous problems with service and billing. Their phone staff has the attitude that you're an ***, and you will accept any BS they hand you. My wife tired of their ***, and told them to come get their equipment. They replied that they would bill us a few hundred dollars to come remove their equipment! If they don't get their money to pick up the equipment, they keep billing you for... Read more

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I called customer service from Direct TV to help with my programming. I am trying to get help and The operator schedule me for technical on May 20,2016. I've been waiting for almost a week had come here.I called them again and they told to call back again. This is not fair I've been a customer for 4 years and that's the way that they treat me. Well I am calling back again to tell them to pick up heir equipment and that I am switching to Dish... Read more

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My husband switched us from ATT Uverse to Direct TV - supposed to save us money - HA! What a joke! DirectTV "techs" are here all the time and it still is not working properly. We had a "tech" here yesterday - he concluded that the problem was our TV's! - all 4 of them! Really? Our pictures freeze - when we can get a picture - and the sound? Forget it - but then all you have is a frozen picture on the screen with micro-bursts of sound. The... Read more

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Worst service , what ever happened to a tech coming to your location to resolve issues. Pay top dollar for directV , I expect good customer service. Son spent over an hour on the phone trouble shooting issue, got off phone before confirming all was working properly. Only for me to call back and wait 57 minutes before I had to hang up and call again two weeks later only to be on hold anothe r36 minutes and still waiting! Enough already! Worst... Read more

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The worst tv provider ever! Should have listen to cable provider when they said you will be back. If anybody orders direct tv they better count on missing alot of programming even when weather is good. I would not recommend this garbage to my worst enemy When contract is up good bye & hello to cable. Read more

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THE WORST COSTUMER SERVICE. PAID BILL OF $300.FOR SOME REASON THEY PUT $100 BACK INTO MY ACCOUNT. I THOUGH OK MAYBEY I OVER PAID. GOT A BILL A WEEK LATER FOR -.12 . A WEEK LATER I GET A BILL OF OVER $500. WAS TOLD IT WAS DISCONNECT FEES. I WAS NEVER DISCONNECTED OR TERMINATED MY SERVICE. I TALKED TO LITERALLY 15 PEOPLE IN ONE DAY. THEY ALL SAID A DIFFERENT STORY. SO OUT OF COMPLETE FRUSTRATION I HAD MY HUSBAND CALL. HE HAS TALKED TO OVER 20... Read more

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Direct tv. Equipment. Is slow and obsolete. I have to wait 3 days for them to come out to replace their receiver! I am going to another provider. Directv is not worth it. Beware all!!!! Read more

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Ok, I wanted AT&T u-verse. They did not have it in my area so at&t said they would bundle with Direct TV. I got a quote and signed up. worst mistake ever. the quote the gave me was $30 a month less then what they are charging me. they say its because the options that I have even though nothing has changed from when I called them and told them from what I wanted. They will not let me out of contract and the only way to get bill to that price is... Read more

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