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1.8 Based on 1508 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 10
    • Sound quality 6
  • Customers don't like
    • Poor customer service 88
    • Lack of service 38
    • Customer service 33

Super poor customer service, they actually told me to call back in a few hours when their sytem was back up to try and resolve my technical issue. I can't believe they actually asked me to call back. I asked them to call me back on this issue, but was told they could not do that either. I then asked them to transfer me to customer loyalty dept., they then informed me they could not do that because they were doimg... Read more

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from the first day I have had all kinds of problems one TV would work & the other two wouldn't. I was have all the channels I pay for one day and the next there would a lot of channels missing. I would change channels on the TV and it would make all kinds of sounds before going to the channel then it would go black and then come back on. The TV in the bed room every couple days I would turn it on the not have service & I would have to turn the... Read more

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DirecTv has been transmitting the Motocross races through MavTV Channel 214 for several years. But they're unwatchable as the resolution has been downgraded from hi-definition AND the aspect ratio has been distorted so severely that no TV or Projector can justify the fuzzy image without people's heads still being very fat. I've contacted MavTV over these years and they insist that the programming is transmitted in High-Def and subsequently... Read more

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On 5/9/2016 I called customer service to put my service on vacation 5/10/2016. I'm bundled with century link and it's the worst setup because directv doesn't contact century link so century link pays them then bills me. I only owed cl 18.00 month for my suspension. DTv nothing because it was on vacation. I called June,July,August to try and get bill corrected. Directv told me I hung up before order was processed so there fore I owed for. May. I... Read more

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  • From mobile
  • 16 hours ago
  • #908062

Every channel you want to watch requires you to go up to the next plan! What a rip off for Senior citizens !!!

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Spent 3 hours on the phone with 4 agents and a supervisor who knew nothing. Who did absolutely nothing. Who did not listen and wasted my time. Not only was the issue not fixed but neither them nor I can get back our wasted time!!! Supervisor Kerby #ALO3398889 Agent #ARI14198 Agent #IP617Q Agent #300073388 Let's just say if DirectTV has to pay you to get their services that should be a major red flag. I only switched cause I was assured by... Read more

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  • From mobile
  • 1 day ago
  • #907948

Still waiting for my payment on a glass door their employee broke when we were getting upgraded equipment. It's been over a year now. No one seems to know what happened. Their customer service is a joke and are trained not to give out corporate phone numbers. Something needs to happen, they vandalized our property and refuse to pay me for the damages.

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I'm still pretty upset about DirectTV. I usually end up calling them at least once a month. I've never had a bill that's been the same since I started with them. I'm looking into DISH now. I'm going them this weekend. I think I'm going to switch over. I HAVE HAD ENOUGH!! To anyone thinking of getting DirectTV, just be careful giving them access to your bank account. Good luck everyone

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Unless you have at least 40 minutes to burn, DO not contact their customer service. Question on something on my bill. Called could have easily been answered in 2 minutes. The customer service rep barely had a comprehension of the english language. She then proceeded to tell me incorrect info, and kept contradicting herself. Then try to schedule service and confirms will be after a certain time. Since no faith in her, I contacted the... Read more

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Canceled acct 7/2/16, to be effective 7/12/16 because they send a "recovery kit" supposedly in 10 days.Didn't get it, got nasty phone call that nonreturn could cost me $hundreds.Called them to say I never got the box.Sent me another.Next day got first box.Returned within 5 days using their shipping label.1 more nasty phone call and 2 threatening emails later,I called again and was told stuff was sitting in warehouse.Today is 8/26-over 1 month... Read more

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