Directv Complaints and Reviews

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Directv
Main address:
1-800-531-5000  , , http://support.directv.com/app/ask
  • 564+4 mobile complaints
  • $85.3K claimed losses
  • $150 average
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  • 1 day ago
  • Television/ Radio
  • 1

For the past year and a half, I've been disputing my monthly charges with Directv. After 2 or 3 calls, on 2/11/13, we came to a verbal agreement that I would be paying $100 a month (including taxes) for internet, phone and TV. The bills I received were $150 a month. When I called them to ask why it wasn't $100, they insisted that a verbal agreement is not binding and what is in writing is all... Read more

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  • 1 day ago
  • Television/ Radio
  • Deceptive Salesperson
  • 5

BEWARE!! Just because the salesperson you talk to tell you a price you have to listen very carefully to their words as directv has them use deceptive adjectives to describe costs so they can ignore the price the salesperson told you. If they tell you the Mover Deal can be $19.95 Directv will charge you $199.98. Dish network offers this service for free but not Directv. They claim it costs $500... Read more

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  • 2 days ago
  • Television/ Radio
  • Phoenix, Arizona
  • Customer Service
  • 5

DirecTV does not support ESPN's or FX's watch online capabilities. Nobody can explain why. But every other carrier out there supports it. Terrible customer service. Every time I call I get stuck with someone with an attitude who makes it painfully clear they have no interest in helping. Contact ends in 10 days and I have already requested the cancellation. Good bye Directv. I hope you go... Read more

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  • Aug 24
  • Television/ Radio
  • Los Angeles, California
  • Debt Collector Call
  • 2
  • 2
  • 20

I have never ordered or even looked at DirecTV because everyone knows their services are not as good as competitors. This morning around 11:00AM I received a call from them; they check if i had the same address as they have. Surprisingly, they have the address that i used to live at and currently living at. However, I spoke to them a few months before and they gave me an invalid SS# to what I... Read more

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  • Aug 23
  • Television/ Radio
  • Ceres, California
  • System Installation
  • 7

I had been waiting for DIRECTV to come and install the system..I waited two weeks 3 times the installation person didnt show up.They said I had an old bill I had to pay before they come again. From 2008 so I paid it not even knowin if is true or not cuz I dont remember of course they dont have no record of that bill..I can say their customer service was the worst they never call me once to say no... Read more

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  • Aug 18
  • Television/ Radio
  • Bad Customer Service
  • 7

On sat August 16 called in bout nfl ticket we'll rep num 100760365 was da RUDEST REP PLUS HER SUP MARIO ID AQ4565 I hv been w direct tv for 7yrs & theses were the rudest I ever had they should b fired I refer people all da time but they were Rude need to b retrained I was on hold for a hour without them even coming back to check on me or to even let me knw if they could solve the issues so I... Read more

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  • Aug 12
  • Television/ Radio
  • Ellington, Connecticut
  • Service Cancellation
  • 1
  • 1
  • 19

It's been over one month since I canceled my service with directtv. Told that I would be sent the recovery kit in 7 businesss day. Two weeks later I called and was told the system went ahead and canceled my order and she would redo the order. I called today and was giving the same BS anwser. I asked to speak with a supervisor who gave me the same runaround answers by the name of "Billy"... Read more

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  • From mobile
  • Directv
  • Aug 05
  • by anonymous
  • #518634

All a bunch of lies to get you to commit and after so everything is a bait and switch. A huge scam. Add comment

  • Jul 26
  • Media
  • Bad Customer Service
  • 1
  • 1
  • 33

I would like to know why I never received a phone call back from a manager. I had a horrible experience on July 18th with one of the supervisors in the call center. I believe that I gave plenty of time for a manager or director to call me back. The representative that I spoke to was very rude. I know that you have been acquired by AT&T which is one of my least favorite companies as far as... Read more

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  • From mobile
  • Directv
  • Jul 25
  • by anonymous
  • #514758

On demand never works and the Internet is slow as balls. They said my household has the best Internet available but I get faster Internet from McDonald's wifi. When I call about these problems they say to unplug and the plug back in my router.... wow didn't think of that you morons. Don't waste your money on this *** service. Add comment

 
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