1.7
  • Customer service6 votes
  • Customer service was rude4 votes
  • Misinformed3 votes
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  • 2 days ago
  • Television/ Radio
  • Lubbock, Texas
  • Billing Department
  • 4
  • REVIEW RATING 4/5

My bill went from approximately $85.00 per month to over $100.00 per month when inquiring about my bill customer service read a script that doesn't make sense offer free premium stations from 1968 c'Mon directv stop the RIP off when u inquire about any services they want u to take a survey about their service "FOR WHAT" nothing concerning ur call is done because u have u say FREE local stations... Read more

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  • From mobile
  • Directv
  • Mar 27
  • by anonymous
  • #613945

I paid my bill got up this morning off talking about another past due balance of 150.dollar they are nothing but a rip off and customer need to file a lawsuit against them they been ripping customers off for years my automatic system told me what my balance was I paid it now they talking about more money so I guess I will have to go to dish network Add comment

  • From mobile
  • Directv
  • Mar 16
  • by anonymous
  • #609238

I moved from Iowa to Illinois apartment. My Illinois did not allow satellite tv. Directv then charge me a $460 disconnect. They told that every apartment had to allow cable tv. I found that not to be true. I still have to pay the disconnect. It is not my fault. What a rip off. Therefore, I will pay them $25 per month since they wil work them. Add comment

  • Mar 16
  • Television/ Radio
  • Storrs Mansfield, Connecticut
  • Satellite Service
  • 19
  • REVIEW RATING 4/5

I was with DirecTV for years, I had them, then I switched to Dish (which sucks) then I went back to direcTV for 4 years.. They NEVER offered me a thing. I PAID FOR NFL SUNDAY ticket meanwhile they were giving it for free to new costumers. They were offering free DVRS (genie) I never got one. My bill was so high eventually we had to cancel. They never EVEN TRIED to get us to come back. We paid... Read more

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  • Mar 09
  • Entertainment
  • Dana Point, California
  • Channel Package
  • 31
  • REVIEW RATING 3/5

I have been a customer with DirecTV for 5 years. Recently discovered my friends and neighbors have a range of features such as movie channels and sport packages for equal or less than what we pay for basic cable. Was also told by the friends I referred that DirecTV would not allow them to use our referral or they would be disqualified for any bundles and deals for their account. Sick of being... Read more

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  • From mobile
  • Directv
  • Mar 02
  • by anonymous
  • #602484

Every month there is some increase. I discontinued a protection plan of eight dollars a month to save some money, and this months bill comes in higher than last. There is some increase every eight months. I've stripped down every thing possible every detail and the bill still comes higher. There is now a "Regional sports fee" , I don't watch sports and I'm not paying for someone else to watch Add comment

  • Mar 01
  • Television/ Radio
  • Johnsonville, South Carolina
  • Satellite Service
  • 29
  • REVIEW RATING 4/5

Wanted service for a vacation home. Been with directv for 15 yrs. they said we had to give our ss# to do a credit check for another account#. So ***. Do our years mean nothing. I refused to do this. We shouldn't have to go through this. I told them I would use dish b4 I would do that. It's the principal of it. What should of been said was mr.dave Fennel we would be glad to do another account for... Read more

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  • Feb 28
  • Employees and Ex-employees
  • Tulsa, Oklahoma
  • Positive Experience
  • 36
  • REVIEW RATING 3/5

I've worked for Directv almost 3 years, the first year was a little hard. But since then it is pretty good job, decent pay for a callcenter job. Monthly bonuses of $150 to over $350 every month. Three pay raises in the first 2 1/2 year ( one of over $1.25 an hour) . Free Directv package with premium channels and a free DVR. Contests , prizes and more. I have won gifts about every 3 months.... Read more

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  • Feb 28
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Boise, Idaho
  • Geniego
  • 32
  • REVIEW RATING 3/5

Long story short, this product does not work. It is slow, grainy picture, streaming is hit and miss, drops connect, downloading shows is painfully slow. Great idea, bad product. Advise against buying, save your money and download content via other means. I bought this to save money rather than download from iTunes. However, for the price, I can download a lot of shows and iTunes just works. ... Read more

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  • Feb 27
  • Television/ Radio
  • Santa Ana, California
  • Tech Support
  • 15
  • REVIEW RATING 4/5

It's clear that calling or writing Directv would be a waste of a monumental amount of time, since you are put on hold if you want anything other than to upgrade. The last straw was when I called to fix the DVR that kept skipping. They kept me on the line with the recorded voice and tech support for an hour and told me it was fixed. Of course it was still broken. I wasn't going to go through... Read more

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