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  • Customers like
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    • Rude customer service7
    • Misinformed3
    • Hidden charges1

  • 1 day ago
  • Television/ Radio
  • Tampa, Florida
  • Channels
  • 3
  • REVIEW RATING 3/5

All my movie channels have been off for 2 days... I call CS and ask what's up... they first deny it... then admit they are doing maintenance for over a week on the movie channels... I said ok... the only reason I pay for Direct TV is the movies so just credit my account for the 25% of the month that you failed to provide the services I paid for - the lady said nope... I've been with the... Read more

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  • 1 day ago
  • Television/ Radio
  • Miami, Florida
  • Billing Department
  • 54
  • REVIEW RATING 5/5

Re:Account #41525615 Although I have NEVER been a customer of Direct tv someone (possibly one of my neighbors) found my lost wallet with my daughter's disability debit card in it and began making monthly payments using this card without my consent. Unfortunately for me and my busy work schedule at the time I did not realize that this was occurring. Months had passed by and I moved to another... Read more

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  • May 08
  • Television/ Radio
  • Texas, United States
  • Billing Department
  • 50
  • REVIEW RATING 4/5

I called Directv in early April to get the date my account was paid through and was told April 29th, on April 28th I called Directv to cancel service after eight years of ever increasing costs with diminishing service and was told I had an early termination fee for a DVR that was added one year prior. After explaining that a DVR was not added it was a replacement DVR that was sent under the... Read more

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  • May 05
  • Television/ Radio
  • Houston, Texas
  • Tv Package
  • 27
  • REVIEW RATING 4/5

I'm trying to reach the president of the company. Every since I got service I have been offered false information. I have been trying to resolve issue every since about my billing. I am a new customer. And my billing was never suppose to be over $56.00. Around April I was offered a plan for my whole bill to be $56.00. But now my bill is messed up. And no one is willing to view the recorded.... Read more

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  • Apr 30
  • Television/ Radio
  • Utica, Michigan
  • Genie Receiver
  • 39
  • REVIEW RATING 4/5

I ordered my service from direct tv online...bad mistake. Did not notice the fine print that I was not getting a "Genie" DVR but one that can only record one channel instead of 5 channels at a time like the genie is supposed to do. Yet, the unit I got from them costs me the same amount per month as a Genie would...? It has half the storage of a Genie too....? Called customer service and was... Read more

Was this review helpful? 2 0

  • Apr 23
  • Television/ Radio
  • Dhaka, Dhaka
  • Positive Experience
  • 59
  • REVIEW RATING 5/5
Video
1 of 3

I enjoy DirectTV services, no interruptions or cuts. I guess for some it works for others it doesn't. For the ones having issues try calling them constantly so they understand you have a real problem and you will not stop calling until the problem is fixed. Basic but works. :) I know it can be frustrating at times but service companies that have a large client base needs to be called up often.... Read more

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  • Apr 16
  • Television/ Radio
  • Watertown, Massachusetts
  • Promotion
  • 59
  • REVIEW RATING 4/5

My bill went from $42 since I switched to them in Dec 2014 to $156 in Feb 2015. No getting the promotions that I was promised. Have to call every month to get them to remove all the false charges. They remove them only to add them back the very next day. Horrible. They lie, Lie & LIE!!! To make matters worst, they act as if they have no knowledge of the promotions and no one can tell you why... Read more

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  • Apr 06
  • Television/ Radio
  • Arlington, Texas
  • Genie Receiver
  • 51
  • REVIEW RATING 4/5

The Genie and Genie mini we had installed on or about April 1, 2015 didn't work correctly. We have called 800 531 5000 3 times over the past week to arrange to have a tech come back out and fix the equipment. The local installers in my area that installed the Genies never contacted us by phone or came by to fix the equipment. Fast forward to today and having never heard from the local... Read more

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  • Mar 29
  • Television/ Radio
  • Lubbock, Texas
  • Billing Department
  • 63
  • REVIEW RATING 4/5

My bill went from approximately $85.00 per month to over $100.00 per month when inquiring about my bill customer service read a script that doesn't make sense offer free premium stations from 1968 c'Mon directv stop the RIP off when u inquire about any services they want u to take a survey about their service "FOR WHAT" nothing concerning ur call is done because u have u say FREE local stations... Read more

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  • From mobile
  • Directv
  • Mar 27
  • by anonymous
  • #613945

I paid my bill got up this morning off talking about another past due balance of 150.dollar they are nothing but a rip off and customer need to file a lawsuit against them they been ripping customers off for years my automatic system told me what my balance was I paid it now they talking about more money so I guess I will have to go to dish network Add comment

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