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  • Customers like
    • Having tv when it does work 19
    • Picture quality 8
    • Good reception 6
  • Customers don't like
    • Poor customer service 84
    • Lack of service 38
    • Customer service 21

I have had directv for about a year. I canceled them because my cable always cut out, they came out but never could fix the problem. I got a bill about 5 days ago for $4 balance i owed. Today i check my bank account and they've taken $35 dollars from my account, when i called and asked what the problem was they told me there were movie I had ordered a year ago half of them i know i didn't order that i didn't pay for. Directv is nothing but a scam. Read more

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Ive had directv for almost 2 years now because im locked into a contract. Ive probably called them 15 times, if not more with issues. First it was the biggest hassle getting the 200 dollar rebate they offered when i signed up. Now its my bill being a different cost each month when its supposed to be fixed. Directv is not worth the energy. Never had so many issues with a cable company. Can't wait for my two years to be up! Read more

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Placed a moved order they never followed up talked with retention department said it was my problem they turned me over to collection. Just contacted my local news they are willing to investigate the business practice in my area especially since a 3 rd party for DTV left customers information out in a Walmart unattended Read more

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I was told one thing at the beginning of my service that I could get the internet and satellite TV for 56.00 a month for a year, I paid the 56.00 at the start the next month was 34.00 the next month it was 43.00 the following month it jump up to 123.00 , and when I call to ask about what was going on with my bill they told me that it was just for 3 months. I was told that the service would last for 12 months, also I was supposed to receive the internet which they never hooked it up, but they still wanted me to pay the 56.00 , I thought... Read more

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I just finished speaking with three different representatives and no one seemed to care about retaining their customers. They were very rude and inattentive because I asked them if I could split my payment and they didn't bother to ask a supervisor or look for other ways. I just decided to terminate services with them even if I have to pay the cancellation fee. The representative in cancellation did not even try to convince me to stay. Direct TV needs to know they are losing customers not because of their service, but because of their customer... Read more

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A representative lied to us from day one. He said if we were dissatisfied with direct tv he would take it out and put dish back in. April 30th He was supposed to have us changed back. Since he won't contact us or direct tv. We can't prove what he agreed to. So as far as I am concerned the contract is void and we won't pay penny to direct tv. We demand it taken out asap. This is taking advantage of senior citizens. Thank you eichlert@centurylink.net 925 Kiger Stret Van Wert, Ohio 45891. Thank u 419 238 3886 If you have to lie to get business... Read more

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They charged me 61.00 a month for a year then went up to almost 200.0 a month for the cheapest package. They refuse to fix faulty equipment. I had to invest 200 on ebay buying remotes and equipment that just stopped working. They want 240.00 dollars to cancel service. They claim to have 99percent reliability. I get about 70 percent of that. Also if i watch recorded shows i want to skip commercials, it always makes you watch at least 1 commercial. Even if you forward past all of them, it will play 1 commercial nothing i can do about it. In all... Read more

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So I signed up for a promotional offer for ATT and Direct. Called in to redeem it as was promised a $250 gift card for having ATT and Direct. Each company point at the other and not one of them delivers.Called Direct on phone for nearly 2 hours before coming unglued. Still no answer - called ATT and they say contact Direct. Totally wish I didn't get in a contract and will be looking elsewhere in less than 2 months. Cannot understand how the FCC and BBB allow for such shoddy treatment of customers. Have TWO marketing letters in front of me,... Read more

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Direct TV customer service is a F-----g waste of time. Your company needs to hire and train more people in the United States of America to handle customer service calls. 30 minutes is an excessively long time to listen to ads! After waiting all that time, I spoke with a soft spoken man in the Philippines, who sounded as if he had a mouthful of spit and who could not speak nor understand comprehensible English. Finally, I asked to speak with a supervisor. Magically, we were disconnected! My equipment is still *** up and I did not add any... Read more

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  • From mobile
  • Directv
  • 2 days ago
  • #838911

The tv loses conection with the satilite every 2 to 6 min i cant even watch a full show it is really annoying please fix this problum Add comment

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