1.8
  • Customer service6 votes
  • Customer service was rude4 votes
  • Misinformed3 votes
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  • Apr 17
  • Television/ Radio
  • Binghamton, New York
  • 15
  • REVIEW RATING 3/5

When you pay for a certain packagethen one day you wake up and most of the channels are gone. Then after a few days you get all these movie channels after a certain amount timethey disappear you your left with a few channels youcan count how many on one hand eventually you get back all the channels you originally signed up to getand so it goes just a vicious circle rediculous thats ok when the... Read more

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  • Apr 16
  • Television/ Radio
  • Watertown, Massachusetts
  • Promotion
  • 16
  • REVIEW RATING 4/5

My bill went from $42 since I switched to them in Dec 2014 to $156 in Feb 2015. No getting the promotions that I was promised. Have to call every month to get them to remove all the false charges. They remove them only to add them back the very next day. Horrible. They lie, Lie & LIE!!! To make matters worst, they act as if they have no knowledge of the promotions and no one can tell you why... Read more

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  • Apr 06
  • Television/ Radio
  • Arlington, Texas
  • Genie Receiver
  • 27
  • REVIEW RATING 4/5

The Genie and Genie mini we had installed on or about April 1, 2015 didn't work correctly. We have called 800 531 5000 3 times over the past week to arrange to have a tech come back out and fix the equipment. The local installers in my area that installed the Genies never contacted us by phone or came by to fix the equipment. Fast forward to today and having never heard from the local... Read more

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  • Mar 29
  • Television/ Radio
  • Lubbock, Texas
  • Billing Department
  • 30
  • REVIEW RATING 4/5

My bill went from approximately $85.00 per month to over $100.00 per month when inquiring about my bill customer service read a script that doesn't make sense offer free premium stations from 1968 c'Mon directv stop the RIP off when u inquire about any services they want u to take a survey about their service "FOR WHAT" nothing concerning ur call is done because u have u say FREE local stations... Read more

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  • From mobile
  • Directv
  • Mar 27
  • by anonymous
  • #613945

I paid my bill got up this morning off talking about another past due balance of 150.dollar they are nothing but a rip off and customer need to file a lawsuit against them they been ripping customers off for years my automatic system told me what my balance was I paid it now they talking about more money so I guess I will have to go to dish network Add comment

  • Mar 16
  • Television/ Radio
  • Dekalb, Illinois
  • Satellite Service Cancellation
  • 1
  • 1
  • 11
  • REVIEW RATING 3/5

I moved from Iowa to Illinois apartment. My Illinois did not allow satellite tv. Directv then charge me a $460 disconnect. They told that every apartment had to allow cable tv. I found that not to be true. I still have to pay the disconnect. It is not my fault. What a rip off. Therefore, I will pay them $25 per month since they wil work them. Read more

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  • Mar 16
  • Television/ Radio
  • Storrs Mansfield, Connecticut
  • Satellite Service
  • 36
  • REVIEW RATING 4/5

I was with DirecTV for years, I had them, then I switched to Dish (which sucks) then I went back to direcTV for 4 years.. They NEVER offered me a thing. I PAID FOR NFL SUNDAY ticket meanwhile they were giving it for free to new costumers. They were offering free DVRS (genie) I never got one. My bill was so high eventually we had to cancel. They never EVEN TRIED to get us to come back. We paid... Read more

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  • Mar 09
  • Entertainment
  • Dana Point, California
  • Channel Package
  • 48
  • REVIEW RATING 3/5

I have been a customer with DirecTV for 5 years. Recently discovered my friends and neighbors have a range of features such as movie channels and sport packages for equal or less than what we pay for basic cable. Was also told by the friends I referred that DirecTV would not allow them to use our referral or they would be disqualified for any bundles and deals for their account. Sick of being... Read more

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  • From mobile
  • Directv
  • Mar 02
  • by anonymous
  • #602484

Every month there is some increase. I discontinued a protection plan of eight dollars a month to save some money, and this months bill comes in higher than last. There is some increase every eight months. I've stripped down every thing possible every detail and the bill still comes higher. There is now a "Regional sports fee" , I don't watch sports and I'm not paying for someone else to watch Add comment

  • Mar 01
  • Television/ Radio
  • Johnsonville, South Carolina
  • Satellite Service
  • 44
  • REVIEW RATING 4/5

Wanted service for a vacation home. Been with directv for 15 yrs. they said we had to give our ss# to do a credit check for another account#. So ***. Do our years mean nothing. I refused to do this. We shouldn't have to go through this. I told them I would use dish b4 I would do that. It's the principal of it. What should of been said was mr.dave Fennel we would be glad to do another account for... Read more

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