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1.8 Based on 1322 reviews
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  • Customers like
    • Having tv when it does work 22
    • Picture quality 10
    • Good reception 6
  • Customers don't like
    • Poor customer service 88
    • Lack of service 38
    • Customer service 29

Direct TV warning! I received a call from Direct TV yesterday. I was told that I was receiving HBO and CinaMax for free for the next three months. The only thing was that I had to call and cancel these stations before October 22 or I would be charged for them. When I didn't have the stations available to view today, I called to ask when they would be available to view. I was told that I agreed to sign up and pay for HBO and was receiving... Read more

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I WAS LIVING IN IOWA AND HAD THREE RECEIVERS WITH DTV.I LOST MY HOME BECAUSE LANDLORD DID NOT PAY BANK.I HAD TO PUT MY UNITS INTO STORAGE BECAUSE I COULD NOT PAY THE CANCELLATION FEE. I PUT MY UNITS INTO MOVING HOLD UNTIL JUNE CUT OFF SERVICE. HAD TO MOVE OUT OF STATE AND GAVE THEM MY INFORMATION. THEY CUT SERVICE BACK ON IN MAY WITHOUT NOTIFING ME NEXT I KNOW I GET A BILL FOR 385.OO FOR MAY/JUNE SERVICE.I CALL,SORRY CANT DO ANYTHING ABOUT... Read more

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Ok, I wanted AT&T u-verse. They did not have it in my area so at&t said they would bundle with Direct TV. I got a quote and signed up. worst mistake ever. the quote the gave me was $30 a month less then what they are charging me. they say its because the options that I have even though nothing has changed from when I called them and told them from what I wanted. They will not let me out of contract and the only way to get bill to that price is... Read more

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I called Direct TV to ask questions about a bill, the agent was really not interested in the call, and when I asked to speak to a supervisor, I was on mute for about 45 minutes, and an agent came to the phone stating her name was Erica, and she was even drier than the agent, and really vague. I was disappointed at the customer service that they are giving now, since I have been a customer for 8 years now, I have seen the customer service agents... Read more

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  • From mobile
  • 10 hours ago
  • #890840

Cancelled NFL channel in June and they did not cancelled, but charge me. Now, they are refusing to give me a refund even though they have record of my cancelling.

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I have a 775 error, problem connecting to satellite. I have to wait 5 days for a service technician. 5 DAYS!! They are certainly faster when they are installing/selling new service. I have never had this kind of problem with traditional cable. If I ever had an error that couldn't be fixed by rebooting or resetting, then they resolved it over the phone. I will go back to regular cable as soon as I can afford to break this contract. I have... Read more

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My TV froze on Tuesday night at about 10:30pm, couldn't get anything on the TV, tried to change the channel and nothing. I tried calling and of course no customer service was available cause it was after hours. Customer service hours are only till 8pm, great, so those Directv customers who experience technical difficulties after hours are screwed. I tried calling again at about 6am the following day, and still couldn't get any help, till after... Read more

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Had it installed 5 days ago lazy installer put the satellite through the shingles on the roof now leaking and no signal. Had many better locations to put it but made it easy on him because he wanted to keep it as short as possible. Called customer service won't be able to get someone out her for a week. Customers service is a joke all you speak to you cant understand they can not speak English and if they are, a America can't understand it. Want... Read more

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I called about having to reset the system on a daily basis. The rep tried to walk me through the same process I had already done. She scheduled a service call and assured me that I would not be charged the usual $50 fee. When my bill comes there is a $49.95 fee for a service call. I have called and explained what happened several times and I keep getting told that their is nothing they can do and that the fee is their usual standard fee. I... Read more

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I have had on going problems with direct tv for several months. I was given a new dvr and was told it was free that was a lie they immediately began billing me for it. Was told i would be mailed a box to retuen it in i never got the box another lie. Then directtv chatged me for the reciver because they said i never returned it. Called to complain and was told they would send me a box and when they received it they would refund the amount for the... Read more

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