Was cleaning my house for a Superbowl Party and unplugged the SWiM box.This was Saturday before the Superbowl.
I am listening to the Superbowl writing this complaint because I have no Direct TV signal. I called Direct TV more than 8 times including both the local technicians and Customer Service. I was offered a Monday repair and then told twice the request would be esclated. Yeah right, my request for expedited service was finally turned down Sunday at lunchtime.
Although Chris from "customer retention" stated and I quote " You really shouldn't be upset after all it was your fault" sooooooo nice to realize, after the fact, that if you unplug this little device you are at the mercy of Direct TV. My point I guess is do you really want to antagonize customers further when you have faulty products and no warnings on the equipment that you should NEVER unplug it unless you are willing to wait 2 days for a service tech? I think not. I dropped Direct TV, Dish Network will install a system tomorrow morning before Direct TV could get a tech to my home even AFTER the Superbowl.
Dish is cheaper too!
THANK YOU DIRECT TV FOR MAKING MY WEEKEND A LIVING H_ _ _.
More Review Details
- Product or service
- Satellite Service
- Review category
- Review rating
- 5 out of 5
You May Also Like
- "Charged me early termination fees when i wasn't under contract. Refunded me another amount then what was quoted. I was supposed to get $120. They gave me $86. I called..."
- "I have had nothing but one problem after another since ATT bought them. Their bills are unpredictable. Need to leave auto-pay to get a hold of what they are doing..."
- "I was on hold for 30 minutes on two occasions. In error, they charged someone else's bank account for my charges, and when disputed, they refunded the charges to..."
- "Buyer beware. I recently purchased an area rug from Rugs USA. I made the mistake of waiting to take the rug out of the packaging until the room for which..."
- "Hi Jo Kelly, My name is Jim Woodbury from Long Beach and would like to know who you were able to contact. I recently purchases from Vida in Beautiful Cancun Grand..."
- "My HVAC was installed last friday that I reported to you before. The problem is the job is not complete. Early Services has not received the HEAT STRIP and if..."