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DirecTV's "Customer Agreement" is a joke
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Jan 29, 2008 Directv review by Terry |
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Page 1 of 2 I honestly don't think any of us would ever sign up for DirecTV if we actually read the Customer Agreement and thought about it.
I just called them to see why I suddenly was no longer getting 5 HD channels I've been watching since I signed up. I was told they had determined that those channels were worth some extra $ to them, so they were now their own additional cost package!
I went to the Customer Agreement and found that they can indeed do that - Section 1 (d).
And if I don't accept the change, I have the right to cancel, subject of course to the early cancellation penalties - Section 5 (b).
Actually, they can also change anything in the Customer Agreement any time, and if I don't accept it, see above....
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1. Written by Jerapah, on 21-08-2008 11:34
If you are a subscriber of Directv and want to make changes to your account, I suggest you to do all your correspondences via email. You can submit email from their website. If you just call them, they type whatever you say on your account log, but then you don’t have a copy of it. I have bad experience with Directv. Feb 08, I received a letter offering to upgrade receiver but I need to pay. Then in March 08, another letter came offering FREE upgrade. Knowing this is too good to be true; I call the customer service to verify and asked if there’s commitment scheme attached to it. Cust service rep said it’s FREE and WITHOUT COMMITMENT. I verified twice and I signed up. Now come the time when I need to disconnect the service. Directv tried everything they can to prevent me to disconnect or make me pay penalty because commitment date was extended to another 24 months since the upgrade date. All my three calls to them that day were logged. I called three times to get three different people to tell me the history of my account, because I insisted there should be a note for without commitment. And yes, there is. Based on that information I argued back, still with no result. They said that whatever their rep said to me was wrong and no cust service rep can change their company policy and I still have to pay penalty. This is after 10 emails back and forth. They also said that when installer came to install new receiver there’s this agreement that we signed, agreeing to extended contract time. I asked my husband who was there when the installer came about the signed agreement and he said he did not sign anything. I asked Directv rep to provide me a copy of the signed agreement (supposedly by my husband) but they asked me to call the installer and ask for it!! (Asking me to do their job – this is even worse). Furthermore, they charged me for the old receiver that the installer forgot to disconnect when he installed the new one. Frustrated with the case, I complained to BBB (Better Business Bureau) about my case. Directv took my case and said that I was correct and I can disconnect my service with no penalty. Now come the time I want to disconnect (I requested this via email, since I was outside the US). They requested me to call them (even after I explain to them that I was not in the US). I insisted not to call, what’s the difference between email and phone call. Email has all the history of my case. After four emails to them asking to disconnect and threatening them that I will report this case to BBB again if they don’t disconnect me, they finally said please don’t involve BBB again and I will disconnect your service (and this is via email) Just like that!. I finally got what I want, but after I wasted soooo much time (3 weeks) and efforts.
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2. Written by JD, on 14-07-2008 18:56
 this company f's you around, everytime you call to get some help with no signal, they want to send the latest  who they just hired yesterday to come out who has no  of what they are doing and charge you  amounts of $ that you are billed for....problem still no signal...I want to cancel ...they say I had a two year contract ... I want to see proof ..they won't show me proof now I am going to have a break down just trying to get rid of them...not to mention the huge ugly dish on the roof
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3. Written by Ayse T, on 24-06-2008 15:44
WOW! My first bill and it's NOT what I signed up for! and they actually read the agreement to me after I called to try and settle the issue. THEY CAN CHANGE PRICE AND PACKAGE AT ANYTIME!!. STAY AWAY!
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4. Written by Cheryl, on 03-06-2008 14:29
The same thing happened to me .How do you buy something and then they consider it a lease. Then they put you into a new 2 year contract without your knowledge. Who do they think they are. There needs to be a class action lawsuit I filed a complaint with consumer affairs.
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5. Written by Diane, on 24-04-2008 12:10
Someone higher up really needs to take a closer look at Direct TV's business practices. They a bunch of scam artists! Why do I buy a receiver at Best Buy, then find out from Direct TV that it's only being leased?!
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6. Written by Andrew, on 21-04-2008 10:55
They renewed my contract as well, (no notice to me until I called them about recently raised my monthly charges).
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7. Written by Jay, on 21-04-2008 10:24
Directv likes to renew your contact without telling you when you lease new equipment. The word Lease would imply this howerver they never say that word when they offer the HD DVR or HD receivers. They say they can give them to you at $ which is cheaper but not that much cheaper to lock you into a two year contract. They have done this to a number of people and i will cancel when my contract is up. The supervisor himself does not know directv's agreements. He told me when ever you add a new recevier your contract gets renewed automatically (not true, it is only renewed just when you lease). supervisors name Moses.
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8. Written by Brian Brown, on 14-04-2008 12:53
Directv service did not work properly. After 2 service calls and the problem remained I canceled. Directv sent me a $282 cancelation charge. I refused to pay and they sent me to collections. Filed a complaint with my attorney general's office and the cancelation charges were dropped!!
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9. Written by jay, on 11-04-2008 20:06
STAY AWAY. Directv comes with 2 years contract. If you brake the contract you to have $20 per month for the remaining period.
They have only 90 days warranty on their receiver equipment. If it goes bad you have to pay for the replacement equipment.
If you are already in contract, find another provider after your contract ends. Don't go with directv.
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10. Written by Godfrey J., on 03-04-2008 18:01
Directv is the sleaziest, lyingest company I have ever dealt with. Stay away from them unless you just like problems.
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