Devious DirecTV

The DirecTV satellite receiver I had had since 05 July 2003 ceased to function in January 2008, but ulfilled its original 12 month contractual obligation. Since my DirecTV service is bundled with Qwest hone/broadband service, I contacted Qwest with the issue. I was transferred to a DirecTV customer ervice

representative. On 22 Jan 2008, DirecTV sent me a replacement receiver; the older non-functioning eceiver was not to be returned. A few days later, he

replacement receiver & remote control arrived with n operations manual (and nothing more); from a ticker and surface mares, the box was a previously used unit. DirecTV monthly fees were periodically raised from $34 to $55 to exceed my budget. The week of 09 Jun 08 I contacted DirecTV via Qwest to terminate DirecTV service. The service was terminated. On 16 Jun 08, I received a DirecTV

bill for $260 alleging I had terminated the 2 year contract early. The bill also informs me that if I fail to return the equipment, I will be charged a "non-returned equipment" fee. At no time was I aware that receiving a replacement box would obligate me to a 2 year contract. As a loyal, consistently paying customer for 5+ years, this is an unethical business practice. 16 Jun 2008, I contacted DirecTV by phone. I voiced my complaint to 3 managers, each of higher rank. The ast,"Regina" would not reverse the charge and would not provide me a name to whom I should address a letter of dispute; she abruptly hung up on me.

I want DirecTV to 1) negate the fraudulent $260 "early contract termination" charge, 2) forward a "0" balance due statement to me, 3) abandon this (and all) unethical business practices and policies, 4) initiate policies that REWARD loyal customers instead of penalizing them, and 5) empower customer services managers to "serve the customer."

Comments (1)

1. Written by customer_rep defend, on 27-06-2008 17:57 Its like having a cellphone, the boxes don't cost you $500 up front because they give them to you for free. So if you are out of contract on a cellphone and the price goes up and your phone goes bad and you get another free phone and lower your costs you are put back on a contract. For you to cancel means you broke the contract not to mention the new contract is detailed on your bill as it is mine. So stop complaining because none of the above will happen. Report

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