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| 1. Written by Tiffany, on 06-09-2009 10:39 I had to cancel DTV due to no line of site at my new home. I was sent a notice that I owed $298.29 for early cancellation and other fees. (This story goes back further but I want to skip the other years of fighting with them). Basically, in their paperwork, cancellation due to "No line of site" is a reasonable request for cancellation with NO EARLY CANCELLATION FEES. I spoke with DTV supervisors, a DTV supervisor from the president of DTV's office, and collection agency supervisors. All determined I was in the right and did not owe ANYTHING. It is noted in my account that I do not owe any money. DTV agreed to allow my bank to refund the money they withdrew from my account ($298.29 w/o my knowledge) since they were in the wrong. So, I have everything pointing to DTV admitting they were wrong and I was right. This got taken care of and a year later the collection notices started AGAIN. HELLOOOO????? What part of "Tiffany, I show your account balance is ZERO and you do NOT OWE ANYTHING" do they NOT UNDERSTAND?? I will NEVER use DTV again!!! |
| 2. Written by John, on 30-04-2009 20:27 I called to cancel Direct Tv and was told that they would suspend my acct and that if they did not hear from me in 6 months that the acct would be closed, also at that time i went ahead and paid my acct in full by card over the phone. aprox 1 month before the 6 months was up i recieved an email stating that my Direct Tv was scheduled to resume. so right away I emailed them stating that i did not wish for my acct to resume and that i wanted the acct closed, and as a second thought I went ahead and called Direct Tv, they assured me that my Direct Tv would not resume. I also recieved an email saying that since I had already took care of it by phone no further action was necessary. A week or so later I recieved not one but two bills from them saying that i owed $2.24. So...I emailed them yet again. Their response; Another email was sent on 04/16/09 to notify you that your service is due to reactivate after 04/22/09. I have verified that you sent as an email and called us in response to the notification and requested for service to be disconnected then. However, the disconnect date was set to 04/17/09 instead of 04/16/09. As such, I have issued appropriate credit to your account to zero out the balance to ensure that you will no longer receive a statement showing amount due. Please note though that your information will be maintained in the system and associated with your disconnected account. (I had requested that my acct be closed and my name removed from their system) Then another email; In relation to the email I sent you earlier, I just want to inform you that I have issued credit for the amount you incurred since the service reactivated on 04/16/09 only. Our records show that you had a $0.30 balance when the service was suspended on 10/22/09. This amount was due to the tax associated with phone transaction fee we charged you when you made a payment through a customer service representative on 10/01/08. Although the account will not be zeroed out because of this balance, you can also rest assured that you will not be required to make a payment for this amount. Yet another email; I understand you're concerned in your bill. Upon review, I found that your account had already been disconnected per your request. The necessary credits regarding the reinstatement of service had also been credited already. We have reviewed the information you provided and we have found that your account reflects the correct amount due. DIRECTV is unable to honor your credit request. Our records show that on 10/01/08, you paid $62.52 through a customer service representative. As such, you were charged a $5 plus $0.30 tax for the phone transaction fee. A $5 discount for three months to offset the $5 phone transaction fee was added to your account on the same day. However, this discount didn't cover the tax applicable. Hence, $0.30 wasn't cancelled out and is still due to DIRECTV. I actually prepaid for my last 2 or 3 weeks when I called in to cancel my service with them. How is it they can keep tacking on fees and taxes on an acct that was closed?? I would never recomend Direct Tv to anyone, It takes too much effort to deal with them. |
| 3. Written by Josh, on 09-10-2008 14:42 Same thing here. Canceled the service and payed the final balance, but they never cashed the check and it went to collections. Trying to buy a house right now and due to the major drop in credit score this could cost me about $70,000 on my mortgage. I even have copies of the check sent and proof of the date range it was written. But they don't give you a phone number to dispute the bill, so more than likeley I'll never hear back on my letter. We'll see. |
| 4. Written by chalo, on 30-05-2008 17:59 same thing happen to me... read below.... This letter serves the purpose to dispute my billing statement from DirecTV for the above account number. I received a statement that read amount due $362.18. Which I don’t owe a penny. I called DirecTV customer service at the beginning of March 2008 to disconnect service. The representative told me that I was going to be charged a disconnect fee because I was under a 2 year contract which expired April of 2008. I said send me paper work which states I’m under a 2 year agreement. I waited for this on the mail and never got it. Only thing I received was a bunch of *BS* paperwork about privacy statement, etc, etc. I called again about a week later to disconnect service; this time the representative said you will be charged $12 for disconnecting service. I said alright just disconnect my service. Representative said it was all done. Now I receive this statement that I owe for $87.18 for services (THAT I NEVER USED). I called DirecTV again, I spoke with a representative, I told him that I never used the service and I was still being charged $87.18 for it. I told him that I had called about two month ago (March 0  to disconnect service. Representative said he did not show any notes on system that shows that I called to request to disconnect. This is *BS*!! He then transferred me to a supervisor, (he did not know what to or how to, explain my bill). I waited over 45 minutes to talk to a supervisor, which he did not resolve nothing. I asked why I was being billed for this amount when I never used service. Then my key question was: “Do you bill me for service that I used (post pay) or for service that I’m going to use (prepay)”? She said you pay part of service you used and other part for service that you’re going to use! I was like *WTF*? I don’t get it; you either pay for service AFTER or BEFORE you use it. The next question I asked was that, Why I was being charged $240.00 for an HD receiver, that I paid $100.00 when I upgraded my service to HD. Supervisor said, well you paid $100.00 which is at a discounted price, but you didn’t pay for the receiver. *WTF*??? So this HD box costs $240.00 with DirecTV, and you have to extend your contract for 2 more years, and I can get the same box at Wal-Mart for $100.00! WOW, what a rip off DirecTV! So by calling DirecTV I didn’t get resolved anything and the supervisor was so rude, like she was on a hurry to get me off the line or something, and the only thing she knew to say was “you have to request in writing to corporate office a dispute on your billing”! She did not resolve anything. Damb, it’s so hard now these days to get something taken care of over the phone. I have shipped your $240.00 HD receiver box today! Just to let you know, I’m not going to pay a single penny anymore, to a company that does not respect, listens, takes care, and that LIES to their valued customers. I’m taking my money somewhere else, probably to Cox. I am requesting, no wait, I’m demanding for this account to be closed with a $0.00 and be taken out of collections department (if I’m there)! Understand that I will be contacting the FCC and BBB about your company and your *** way of doing business with your customers. |
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