More Directv Reviews

• Appointments Mean Nothing To DirecTV
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• DirecTV charged for service not provided.

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Comments (1)

1. Written by chalo, on 30-05-2008 17:59 same thing happen to me...  read below....  This letter serves the purpose to dispute my billing statement from DirecTV for the above account number. I received a statement that read amount due $362.18. Which I don’t owe a penny.  I called DirecTV customer service at the beginning of March 2008 to disconnect service. The representative told me that I was going to be charged a disconnect fee because I was under a 2 year contract which expired April of 2008. I said send me paper work which states I’m under a 2 year agreement. I waited for this on the mail and never got it. Only thing I received was a bunch of *BS* paperwork about privacy statement, etc, etc.  I called again about a week later to disconnect service; this time the representative said you will be charged $12 for disconnecting service. I said alright just disconnect my service. Representative said it was all done. Now I receive this statement that I owe for $87.18 for services (THAT I NEVER USED). I called DirecTV again, I spoke with a representative, I told him that I never used the service and I was still being charged $87.18 for it. I told him that I had called about two month ago (March 0 to disconnect service. Representative said he did not show any notes on system that shows that I called to request to disconnect. This is *BS*!! He then transferred me to a supervisor, (he did not know what to or how to, explain my bill). I waited over 45 minutes to talk to a supervisor, which he did not resolve nothing.  I asked why I was being billed for this amount when I never used service. Then my key question was:   “Do you bill me for service that I used (post pay) or for service that I’m going to use (prepay)”?   She said you pay part of service you used and other part for service that you’re going to use! I was like *WTF*? I don’t get it; you either pay for service AFTER or BEFORE you use it. The next question I asked was that, Why I was being charged $240.00 for an HD receiver, that I paid $100.00 when I upgraded my  service to HD. Supervisor said, well you paid $100.00 which is at a discounted price, but you didn’t pay for the receiver. *WTF*??? So this HD box costs $240.00 with DirecTV, and you have to extend your contract for 2 more years, and I can get the same box at Wal-Mart for $100.00! WOW, what a rip off DirecTV! So by calling DirecTV I didn’t get resolved anything and the supervisor was so rude, like she was on a hurry to get me off the line or something, and the only thing she knew to say was “you have to request in writing to corporate office a dispute on your billing”! She did not resolve anything. Damb, it’s so hard now these days to get something taken care of over the phone. I have shipped your $240.00 HD receiver box today! Just to let you know, I’m not going to pay a single penny anymore, to a company that does not respect, listens, takes care, and that LIES to their valued customers. I’m taking my money somewhere else, probably to Cox.   I am requesting, no wait, I’m demanding for this account to be closed with a $0.00 and be taken out of collections department (if I’m there)!  Understand that I will be contacting the FCC and BBB about your company and your *** way of doing business with your customers. Report

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