Over the last two days I have spent almost 3 hours on the phone with 5 different Customer Service reps trying to resolve a simple problem about automatic CC billing. They are unable to access my account to make changes, I am unable to access my DTV online account. No one at DTV knows why. They want me to cancel one account, open another and change all my passwords, CC billing info and all other associated information to see if that corrects the problem. I am seriouly considering going back to cable. DTV is fast becoming the new DMV. Whew.


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1. Written by kristy, on 12-10-2008 16:30

i agree with them being clueless i had a rude agent from directv the other day and her remark was to shut the *** up and let me speak. she could not give me a good reason why my bill from 133.25 went up to 175.33 she told me something about billing i was like bogus my *** and she told me to shut the *** up i was like oh *** na i want a supervisor she told me between 4 to 8 hours i was never called by a supervisor at all.

2. Written by Abs, on 12-09-2008 05:19

Don't waste your phone time - if you can't get a rep to give you some actual true help within 5 minutes, demand nicely to speak to a supervisor. Tell them sweetly (or not) that since they are unable to help you, you want to speak to a supervisor. If that person can't help you, demand to speak to THEIR supervisor. This works with any company from you local electric company to government agencies. I got tired of wasting my daytime cell minutes with clerks who knew less than I did - maybe not their fault, but not my problem. If they can't help in the first 5 minutes of the call, they have proven their uselessness and can pass me to someone with more training.

3. Written by k, on 28-08-2008 11:27

:x :( :cry :? :sigh :zzz :upset :eek :roll :) :grin ;) 8) 8) 8) 8) :p 8) :p

4. Written by , on 17-08-2008 09:03

i just got dtv and dont get local channels, so i got a digital tv tuner converter box can you send me a e-mail on how to insallet it .

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