DirecTV eary cancellation scam

DirecTV promised my son that he would have service when he moved. When they could not get service (no line of sight, 2 tries), they first said there would be no early termination fees (I believe to put us off until after they charged his card for the fees), then canceled the service and charged him early termination fees of $212.50. They now say write to customer service in Colorado and wait three weeks (not that I expect any positive response). I shorten the story as there were many calls made and many different things said (either misinformation or outright lies), but this is the bottom line. I believe they just want to wear us down and hope we give up.

Comments (4)

1. Written by Phil G., on 27-06-2008 21:46 In the posting, nothing is stated as to how long service has been held.  The customer DID contact the company explaining he was going to move.    AT THAT POINT, the corporation should LEGALLY come clean and not mislead. BOTH PARTIES know the contract AND if a representative of the company tells a customer something incorrectly, they should be held accountable. LYING is not an excuse for the corporation to cheat customers.     To side with the corporation makes me question ANY poster who does so.    All the company has to do is be truthful. Too bad he did not record the call. That and his phone records would more than likely win him a judgement in court.     The company would get a smackdown for lying to the customer and would rightly deserve it.    And lets be honest here, when you move, is your first consideration whether you have "line of sight" or if you really like where you are moving to.    So, how much money was your checks from Directv? Report

2. Written by customer_rep defend, on 27-06-2008 17:51 Consumer J,    Direct TV has no responsibility in this matter because the young man in question has the ability to cut down the tree or to have moved into a place that didn't have obstructions. You know what contracts are? Next time I suggest read them because they explain every little thing, anyone who gets into a 2 yr contract without reading it needs help. Report

3. Written by Consumer J, on 27-06-2008 09:06 Steven,    Hey ***. This young man is entitled to move within his two year contract. Just because the major of companies out there choose to extraneously charge their customers "hidden" fees does not make that right!! It is something that needs to be addressed. Clearly Direct TV has a certain amount of copability; if there is signal obstruction it is not the consumers fault. Therefore, Direct TV needs to make good on their promises and refund this young man. I find it a little disheartening, your lack of concern for this consumer. Unless you are an employee for Direct TV??? Hmm interesting??? Report

4. Written by Steven, on 25-06-2008 10:19 Thats what every company does, they screw over the customers and charge random disconnect charges. Come on grow up. Its a two year contract and your son knew he was moving, he also knew how Directv works, so why did he decide to move somewhere that had a bunch of trees. Every corporation has its methods to refund such a large amount just go through the motions/steps and shut up Report

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