Pissed Consumer - DirecTV Equipment

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DirecTV Equipment

Apr 9, 2008

Directv complaint by Rjplrc

DirecTV has changed their policy regarding equipment that a customer purchases from a retailer - DirecTV now considers all equipment, no matter how acquired, to be "leased" equipment. I found this out when I replaced a receiver that I purchased from Best Buy one year ago with a new HD DVR that I purchased from another retailer. DirecTV insisted that I send the replaced receiver to them as it was leased equipment and not owned by me or they would charge me up to $470 for the receiver, that the purchase price I paid was in effect a "lease fee". No one at Best Buy or the other retailer informed me of this when I purchased either of the receivers; neither did DirectTV when I connected the receivers.

I have filed a complaint with the Texas Attorney General and am now waiting for the results of their investigation.

Stay away from DirecTV - they are now in business to rip off consumers.

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Comments (1)

1. Written by Shelley, on 11-06-2008 14:29

What happened with this? I had the same exact thing happen to me. I was also told because we upgraded to an HD DVR, we were in a 24 month contract. INSANE!

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