1. Written by dtv, on 28-07-2008 20:49
A customer of 4 years. I have fallen victim to direct TV. They have charged me $338.23, for early termination. However I was not under contract. . 2 weeks ago one of my receivers died, they sent me a new receiver, told me I would be billed shipping and handling of $19.99 for the receiver. What I got was a broken receiver and poor customer service. Four days later, of rebooting and trouble shooting and still nothing. They would not send a tech to my home, and failed at fixing the problem, so I requested cancellation. Once transferred they where willing to do what they should of done all along, and send a tech.... BUT WAIT THERE'S A CATCH. requires 18 mo commitment. hmmm.. NO THANK YOU, cancel my services. long story short, I denied there offer and days later I was billed $338.23. OH MY GOD.... I almost lost it. Four calls later. Sorry there is nothing we can do, it is correct. I never signed a contract, agreed to a contract or was advised that I was under a contract, per direct TV because of the new leased receiver that was sent to my home, I agreed to a new contract. Hello!!! last time I checked you need consent, not to mention putting your hands in my checking account and helping your self to $338.23 of my Mortgage payment. CLASS ACTION LAW SUITE. I am looking for a few individuals with the same issue. email me at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it There is no way they are getting away with stealing my money. Here is what I have done so far. Document everything keep up with names, dates, and times. Contact your local BBB, FTC (federal trade commission) and Consumer Protection ( your Attorney general) You will be given case numbers keep your records. EVERY PERSON WHO FALLS VICTIM TO DIRECT TV CALL SHOULD DO THIS. 877-382-4357. Get this, I was told by the rep who took my claim at the FTC that she has been receiving this same complaint regarding direct TV, a lot. That tells me there is a serious problem Also I have contacted 5 on your side a local news station in my area who goes out to help resolve these case. Please email me if you are ready and serious about resolving this matter. ATTORNEY'S WE NEED YOUR HELP!!!! They will not get a penny of my money. what about yours.
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