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DirecTV's "Customer Agreement" is a joke
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Jan 29, 2008 Directv review by Terry |
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Page 1 of 2 I honestly don't think any of us would ever sign up for DirecTV if we actually read the Customer Agreement and thought about it.
I just called them to see why I suddenly was no longer getting 5 HD channels I've been watching since I signed up. I was told they had determined that those channels were worth some extra $ to them, so they were now their own additional cost package!
I went to the Customer Agreement and found that they can indeed do that - Section 1 (d).
And if I don't accept the change, I have the right to cancel, subject of course to the early cancellation penalties - Section 5 (b).
Actually, they can also change anything in the Customer Agreement any time, and if I don't accept it, see above....
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1. Written by JD, on 14-07-2008 18:56
 this company f's you around, everytime you call to get some help with no signal, they want to send the latest  who they just hired yesterday to come out who has no  of what they are doing and charge you  amounts of $ that you are billed for....problem still no signal...I want to cancel ...they say I had a two year contract ... I want to see proof ..they won't show me proof now I am going to have a break down just trying to get rid of them...not to mention the huge ugly dish on the roof
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2. Written by Ayse T, on 24-06-2008 15:44
WOW! My first bill and it's NOT what I signed up for! and they actually read the agreement to me after I called to try and settle the issue. THEY CAN CHANGE PRICE AND PACKAGE AT ANYTIME!!. STAY AWAY!
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3. Written by Cheryl, on 03-06-2008 14:29
The same thing happened to me .How do you buy something and then they consider it a lease. Then they put you into a new 2 year contract without your knowledge. Who do they think they are. There needs to be a class action lawsuit I filed a complaint with consumer affairs.
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4. Written by Diane, on 24-04-2008 12:10
Someone higher up really needs to take a closer look at Direct TV's business practices. They a bunch of scam artists! Why do I buy a receiver at Best Buy, then find out from Direct TV that it's only being leased?!
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5. Written by Andrew, on 21-04-2008 10:55
They renewed my contract as well, (no notice to me until I called them about recently raised my monthly charges).
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6. Written by Jay, on 21-04-2008 10:24
Directv likes to renew your contact without telling you when you lease new equipment. The word Lease would imply this howerver they never say that word when they offer the HD DVR or HD receivers. They say they can give them to you at $ which is cheaper but not that much cheaper to lock you into a two year contract. They have done this to a number of people and i will cancel when my contract is up. The supervisor himself does not know directv's agreements. He told me when ever you add a new recevier your contract gets renewed automatically (not true, it is only renewed just when you lease). supervisors name Moses.
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7. Written by Brian Brown, on 14-04-2008 12:53
Directv service did not work properly. After 2 service calls and the problem remained I canceled. Directv sent me a $282 cancelation charge. I refused to pay and they sent me to collections. Filed a complaint with my attorney general's office and the cancelation charges were dropped!!
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8. Written by jay, on 11-04-2008 20:06
STAY AWAY. Directv comes with 2 years contract. If you brake the contract you to have $20 per month for the remaining period.
They have only 90 days warranty on their receiver equipment. If it goes bad you have to pay for the replacement equipment.
If you are already in contract, find another provider after your contract ends. Don't go with directv.
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9. Written by Godfrey J., on 03-04-2008 18:01
Directv is the sleaziest, lyingest company I have ever dealt with. Stay away from them unless you just like problems.
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10. Written by Sean, on 08-03-2008 17:38
DirectTV has the worse customer service I had ever deal with, I paid $250.00 to get rid of it.
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