over a month ago directv was having technical difficulties with it's website and accidentally charge my bank account four times for the same bill. With all the bells and whistles we have, they charged me over $800! That was January 2nd. I call day after day and since they oursource their customer service to the phillipines, nobody knows what I'm talking about. Yesterday I threatened legal action and was actually transferred to an American, who was the rudest most unbelievably useless, arrogant person ever. After all i've gone through I don't deserve to be treated like this!


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1. Written by Mirza Hernandez, on 06-08-2009 00:44

DIRECT TV are the most disonest company I have ever done business with. They will take money from your bank account even if you terminate the so call 2 year contract. They say that you have 10 days to return there equipment but you have to wait 2 months for them to send you what they call a recovery kit. If you have direct tv before you cancell the service close your bank account open a new one or if you paid with a credit card reporter stollen so when you cancel the service they will have no acces to your money. They will not send you a bill and trust me they will charge your credit card or deduct from your bank account a lot of money and your bank will not return your money they will tell you that you had an unpaid bill with direct tv to talk to them they may return a small portion of the money they took with out your authorization but they will keep most of it. 

Sincerelly 

Mirza Hernandez 



2. Written by Kevin, on 16-05-2009 09:46

I will never ever suggest Directv to anyone....what a joke. They do not tell you about any contract or committment when you sign up....According to thier rude customer service reps, they are not obligated to do so. And that allowing thier CONTRACTED installers IN YOUR HOME is YOU AGREEING to a 2 year committment to them and thier monthly billing problems and rude reps. Who on earth would ever think that a contract is binded by opening your door. They then try and tell you that when the installer calls dtv from your home and hands you the phone to tell dtv that the service is on and working, THAT TOO is you agreeing to a 2 year contract. There is nothing written or verbal about it. Apparently, Directv has been getting by with it for years. If you move, it's an automatic renewal to your 2 year agreement from the date you move....which they don't tell you either. PLUS a transfer fee up to $50. If you upgrade your package (give them MORE money) OR upgrade your equipment at anytime, it is an automatic additional 2 years added on to your contract. NONE OF THIS, mind you, is EVER verbalized....or written anywhere but on thier website. If you try to end your service for whatever reason, you are subject to a $400 early disconnection fee. OH, and they expect you to get thier equipment mailed back to them within 10 days of shutting off your service before they charge you full price for each piece of equipment. I had a DVR and they charged me $240 for it PLUS $400 for cancelling. They withdrew it out of my bank account without any warning, no bills sent to me, nothing and overdrew me to the point I had to close my checking account ....After weeks of fighting with them, it was finally credited, but by then they sent my account to collections. I called to have my service disconnected on 11-02-08 and they continued to bill me through January/February. I ended up paying those two months, plus the cancellation fee...none of which was fair.

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