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Called to make an appointment for service to my garage and was mailed a confirmation letter, said in letter the time would be between 12 - 4 and even spoke to someone at 11:00 on that day, by phone to confirm the appointment, it was well after 4:00 no one had showed up...
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#1118323
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Ellen.Filipiak@directv.com I am currently, but soon will not be, a Direct-TV customer. I admit I have had little to no problems with their service, no black-outs or loss of reception. However, their customer service, on the other hand, is contrary to their product and...
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1.8
I didn't like
  • Blatant unwillingness to retain a loyal customer
  • Website stinks
#1118141
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Don't be fooled by this unethical organization. Call today threaten to cancel and watch everything they are suddenly trying to give you. The organization offers something for "free" but then says oops you forgot to cancel I can't refund, they are scam artists. I called...
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#1118056
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Directv - Commercial from you

Directv
#1118220
1.9
Details
You make white people look like *** on your commercial! I will not continue with Direct tv when my contract is finished! Your add is insulting to white people!
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Directv - TERRIBLE

Directv
#1117107
customer service just passes you around and just tries to wear u down until u quit or forget! Horrible company to try and work with to try and solve issues and they are hooked in with century link so now u have two companies to deal with and all are owned by at&t. Good luck, they truly are horrible!
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Directv - Can't believe they are still in business

Directv
#1115047
1.0
Details
I had their service disconnected after 5 years as loyal customer and now I can't get rid of them! They charged my credit card again and told me they accidentally reinstated my account. They won't refund and keep putting me off after several calls. I just want these people OUT OF MY LIFE !
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Directv - Great experience

Directv
#1114957
4.7
Details
Just wanted to praise directv. Been with them since day one. Although i dont like the price increases, i have never had a problem. Excellent customer service everytime, and never a prolem with billing, they worked with me on every issue.
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I have enjoyed Pandora for several years with Directv and was able to listen to it through speakers throughout the house. Now it no longer works. I am tired of trying to play Pandora. For months and months it has only played a few tracks then would just stop. More...
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1.0
#1117666
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Bill went up approx $50 after 2 years They offered $15 discount. They Agreed to old price. When I turned on tv cut # of channels maybe 20. When I called they stated I declined stations. Not true. I merely Agreed to same service at reduced price. They said I declined...
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2.0
I liked
  • Good tv service
I didn't like
  • Billing dishonest
#1117038
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We had new service installed at our home on a holiday weekend. This is our first home and we were so excited until we heard running water in our basement the following day after installation. The installer had installed the pipe that holds the dish directly through our...
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I didn't like
  • No return phone call to resolve issue
#1116840
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I have Direct TV for over 19 years, loved them over the years more commercials now watching a 30 min show 15 min is commercials. No i dont want to record it and skip threw the comercials for another $4 a month. I am paying over $ 120 to watch commercials and reruns and...
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#1116818
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Being part of the hurricane that hit Houston there are many groups helping us out down here. Not Direct TV they do a 14 day extension on your bill. Really a natural disaster area is going to be done with in 14 days. They shut our service off. When called them the...
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#1116669
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As a customer we need fox it's one of the best stations I'm missing what is the best seasons my scary movies star empire my judge Mathis and other shows this is utterly ridiculous they really need to resolve this if not for anyone but there customers I'm to upset...
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1.0
#1116641
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Got the bundle with Att and direct TV.Internet did not work as I was too far from the towers so Att said I should have been told it was probably just enough to send a few emails.Really ? I mean who in their right mind would want that.They did discontinue with no...
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#1116551
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