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1.7 Based on 1738 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 10
    • Sound quality 6
  • Customers don't like
    • Poor customer service 92
    • Customer service 39
    • Lack of service 38

Direct TV has replaced my AM 21 and 22 for local channels 4 times in three years. Now they will not replace it, telling me they are no longer made, so no network television IE ABC CBS Fox NBC etc. What that means is no DVR recording and I would need to use an off air antenna for the locals with probable reception. They now have the nerve to want an $80.00 cancellation fee for partial service plus extra cost programming I did not order. I was... Read more

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  • From mobile
  • 6 hours ago
  • #927713

Lied about channels and equipment. Was told i'd get choice pkg with genie to record gor $50. That wad a huge lie.

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  • From mobile
  • 7 hours ago
  • #927691

When they came and hooked my service up they broke my tv stand i payed 400 dollars for it i got that Friday they broke it the next day what should i do about it i did everything i sent them the picture

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  • From mobile
  • 17 hours ago
  • #927515

Directv is not a great place to get tv service from they dont have any thing for long term customer and they charge out the *** for nothing and then they will just take money out of your account without permission i do NOT recommend this company to anyone

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Since June 2016 every time it rains I lose service anywhere between a couple of minutes to several hours (eight times in all). Tonight a new twist - suddenly lost two of my local channels. Called tech support who gave me no ETA and the only explanation being "yeh, that's a known issue in Minnesota and they're working on it". Asked to be transferred to someone I could talk to about cancelling my service. After transfer was told there would be... Read more

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DirectTV has terrible customer service and business practices. they sent me the note below that had the following sentence "We'd like to offer you a complimentary upgrade, without a new programming commitment" When I call up Beth Employee # 18005001146. Tells me that complimentary does not mean free and they can give me this upgrade for $99. Talk about unethical business practices. Below is the full email Dear Valued Customer, This message is... Read more

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Constantly losing signal when it's cloudy or rains. Doesn't matter if the rainfall is light or heavy I will lose signal or if its partly cloudy I will lose signal. ATT DirectTV will also nickle and dime you on service repair. They charge $49.95 per service repair when they send a technician out to reposition the satellite because someone moved it out of position or you can pay $9.95 extra a month so that you won't get charged $49.95 each time a... Read more

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i have contact Direct TV 4 times now to remove my phone number from an account that does not belong to me. I have never had nor do i want direct TV but i keep getting texts letting me know about an upcoming install. I called twice and they said it was removed..the third time i was told they cant take it off and put on how for a supervisor until i got tired of waiting over 11 minutes and hung up to call back! THIS ISNT ME OR MY ACCOUNT SO STOP... Read more

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DirecTV has been using policies and fine print to take advantage of customers. Enough is enough! That's why I created a petition to Carmen P. Nava, Senior Vice President – Customer Care, which says: "Prices go up, fees appear and cancellation of terrible service costs up to $500. If you have had a TERRIBLE experience with DirecTV, sign this petition to make your voice heard! We simply want clear agreements and value of service to customers... Read more

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  • From mobile
  • 1 day ago
  • #927085

I received a bill with NFL ticket that I never ordered. I was told they (Direct TV rep) would remove it immediately. Never did! Now on hold 40 minutes, 3 different departments and nothing!

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