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I'M(WAS)A NEW CUTOMER FOR A DAY!THE REP.FOR DIRECT TV WAS SO HELPFUL ON 5/23/17.I THINK HER NAME WAS MARY?BEFORE I ORDER THE DIRECT TV PACKAGE(67.75 MO.) I ASK HER IF I COULD HAVE THE SERVICE INTALL ON5/24/17.OTHERWISE.I WOULD PLACE MY ORDER THE FOLLOWING WEEK BECAUSE...
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1.0
#1051703
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DirectTV (AT&T) billing is deceptive. Customer service rep agreed that there was a mistake in my bill. Said he could not make any adjustments to existing bill but said the I would receive a $50.13 credit on my next bill. WRONG. Not only was there not a credit, the bill...
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I didn't like
  • pricing
  • Not concerned about their mistake
#1051596
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I had a lightening damage to three of my tvs. I contacted direct tv on 4 occasions and was given the round around about my service and trying to speak with a supervisor. I found out that the damage was caused due to improper installation. No ground rod was ever...
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#1051500
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Directv Cable Tv Service Review

Directv
#1051493
Didnt get the deal for 29.95 for 2 years and also i have more than 2 or 3 channels are the same shouldnt have to pay for the same channels so im hoping you will fix this matter and want to add 223323 oxgen channel. So ill be waiting to fix this matter. Thank you. Tammy Tillery
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Directv Ultimate Tv Package Review

Directv
#1051236
1.0
Direct TV quoted me a price of $53.00 for two years. My first bill $126.00 for TV service only. I call at least 3 times a month. Never got my Visa card of $250.00. I cancel because of the pain they put me through. Now they want to take $460.27. I want to take them to court.
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Short Review for May 23, 2017

Directv
#1050930
1.8
Worst customer service experience i had today. I was hung up on while waiting for a supervisor. When i called back, i got someone from a different country who placed me on 10 min hold. When she came back on the line, she asked me same questions as before,she placed me on hold. Never got my issues addressed!
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Directv Tv Guide Review

Directv
#1050689
1.0
Been with DTV for sixteen years, have had guide issues for 8 months, nobody can fix it and expect me to pay 100 bucks to have my broken system repaired. I told customer service I was contemplating switching to dish they said ok bye. Since AT&T took over DTV has become garbage.
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AT%&T customer for 14 years, made ther mistake of signing up for directtv. everything went to *** bills in excess of $600 for 2 cell phone lines. No help from at&t broken promises by their so called management. have a 4 page letter of all the people i talked to and...
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1.0
I didn't like
  • Sales staff clueless about dtv policies
  • Being on hold for a long time
  • Evasive billing practices
#1051400
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I have been a DIRECTV customer since 2004. Yes, we had our differences now and then but they were always straightened out within a few days, in our favor or in theirs. I have dealt with AT$T for over 30 years, as a civilian customer and as a government “customer”. They...
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2.1
#1051358
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Charles McGuire Jr. Something has got to give with directv, They are giving the shaft to their loyal customers. Almost every month when I get my bill there are charges that appear from outer space, no other explanation, when you call them some *** comes on and tells...
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#1051247
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We have only had direct tv for about 3 months. We call to complain at least 5x a week. All they do is read off their paper of what they are suppose to say. they had someone come out and drill holes in our wall so we would not lose the connection again. Ten minutes...
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#1051175
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I was quoted $139.for the bundle for 24 months on 3/07/2017. My 3/2017 bill was $171.82. 4/2017 was $193.40. 5/2017 bill was $193.40. After at lease 15 calls they just sent me to many different "agents" with o help. I want to know how they can break the contract but I...
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h.kitchener
h.kitchener

What do you mean you can't break the contract? Write them a letter, certified outlining how they failed to keep to the monthly price they initially quoted you and also that th...

#1051072
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Had a new error on my Direct TV after an hour on the line with what was suppose to be a tech, I was told that my 4k tv that had been working with DT for 6 months would not be compatible with a HDMI. The solution, a 300 $ upgrade and installation fee. It did not seem...
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2.2
I liked
  • Content
#1050464
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When I signed up for Direct TV I was assured that loss of signal was a thing of the past with their "new antenna system". That was a bold face lie. The signal is lost with a slight rain event. When I complained that a small amount of snow on the antenna caused a loss...
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#1050397
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