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1.7 Based on 2205 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 11
    • Sound quality 6
  • Customers don't like
    • Poor customer service 92
    • Customer service 50
    • Lack of service 38

I had a salesperson come up to me & my husband in a local store. I was not there to do that type of business. The salesperson made everything sounds so good. So we let them run my credit & i got the package I wanted. They took out the amount of money for shipping & handling which we knew about. The appointment got set-up on a Friday of that same week, I called on that Friday before the technician was suppose to come between 8am-12pm, to make... Read more

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Have now been without TV for 4 days. Was told they would overnight a new receiver, never happened. Was told a technician would come out next Tuesday (4 more days) told them no...to long! Then told they would set something up for Sunday. Didn't happen, still set up for Tuesday. Just called again, left me on hold for almost 10 minutes. Going to cancel as soon as my contract is up in February 2017. That will be another big, big hassle!! And now I... Read more

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  • From mobile
  • 2 hours ago
  • #970719

I had three direct tv installation appointments cancelled at the last minute. I took off work for these days and lost around $1200. In doing so. I was so disgusted with their customer service even before I actually had the direct tv installed.

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Switched from Cox to Direct TV after nine years with Cox because Direct TV was half the price. Sorry I did. Quality of service is horrible. Constant buffering, program guide and remote functions very slow and awkward. Extremely Poor customer service. Never realized how good Cox was until experiencing Direct TV. My contract is up in August and I'm switching back to Cox even at twice the price. This is one example of getting what you pay for. Read more

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  • From mobile
  • 19 hours ago
  • #970403

Yes my dad had it for 2 months . Was told on phone with a rep 29.00 a month. 2 months later you send him a bill for over 500.00. Really. What a bad runned company & customer service. I would never get you services. He is 79 yrs old lives on fixed income. Diect tv you are disgraceful. You also treated my aunts the same way. Seriously. Darlen Larrison dar259@yahoo.com

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  • From mobile
  • 20 hours ago
  • #970360

Horrible horrible horrible horrible customer service do I have to say more. Worst company ever

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I wanted to ask a simple question from a tech support person. By dialing the standard customer support number, I was intercepted by your obnoxious rude sales staff,,TWICE. They refused two times to quit trying to sell me the add on service, and connect me with either customer service or tech support. The last person absolutely refused to quit reading from the script. Worse than my ex wife who NEVER SHUP UP, humor. I just marked my calendar for... Read more

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I have spent HOURS on the phone with customer service, whether it be with our internet or dish. I have even counted and it was over 24 hours, then I stopped counting because it was too exhausting. I have been charged the incorrect amount, my service has been disconnected when you pulled the money from my account so it was PAID, I have dealt with rude Customer Service Representatives, and I have been charged AFTER I cancelled my service and PAID... Read more

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  • From mobile
  • 1 day ago
  • #970130

I've been calling since August 2016 for them to send me boxes to return the equipment so I can get over $300.00 back that they charged my credit card. Same old story....calling every two weeks and boxes never arrive!! I guess the next step is small claims Court!!!!

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I switched from Direct TV to U Verse. Direct TV was supposed to send me a return kit which they didn't until I called them 3 weeks later. They sent me a return kit and I promptly returned their equipment with UPS. Approximately a month later, I noticed Direct Tv made an unauthorized withdraw from my checking account on the equipment I had returned! I called them and told them the charge was incorrect and they had no authorization to access my... Read more

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