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1.7 Based on 2164 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 11
    • Sound quality 6
  • Customers don't like
    • Poor customer service 92
    • Customer service 49
    • Lack of service 38

I finally decided to upgrade my equipment and scheduled an appointment (8am-12pm) with Directv at home. I took the morning off from work. I guess Directv hires outside vendors to do the equipment installations. Mastec is the vendor that was assigned to me. They didn't show up and they didn't call. After my appointment time Mastec called to schedule another appointment for the next day, which I did 8am-12pm. Took another morning off work. They... Read more

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  • From mobile
  • 16 hours ago
  • #966122

I was misled about several issues, an agent on the humming on the phone while waiting ro soeak to a supervisor, it took two hours between discussions and being put on hold for extended period, and at last they raised the price, out of frustration, I quickly told them to cancel, it was just too much to deal with.

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  • From mobile
  • 1 day ago
  • #966017

I have been with the company a very long time I renewed my contract in 2013 but was with the company prior to that year. I was trying to order my 6 year old Finding Dory and the rep was rude I waited 30 min for a Sup to get on the line that was extremely rude to remind me that I was only there since 2013 and she was employed there since 2004. I will be removing my service effective immediately.

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Bought new genie package. Bags and return labels to send the old receivers back never showed up like promised. After HOURS on hold and talking with people I could not understand I finally got the packages delivered to my house. I took the old receivers to the post office with the return labels 2 months ago. Today I was billed 408 dollars because I didnt return the old recievers. Grrrrrrrr! #@%$#^$ I called their horrible customer service and... Read more

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  • From mobile
  • 1 day ago
  • #965949

Selected new tv package today. Was told by nice lady if l wanted to add a chanel to call in with no problem. I did so, channel 286. The. *** l spoke with said l cannot . if this is not resolved immediatly l. Wil change providers!!!

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I had an issue with direct tv on 12/2/2016 where my installer decided he didn't want to do my installation of 5boxes he said that we would not have reception because of the trees out back. I already have a dish out back where the old occupants had direct tv so he left I proceeded to contact customer service at 10am and got the run around allday I don't know why they have supervisors because they won't let you talk to them and no one can reach... Read more

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Got this call today. I actually missed their call twice. So I called back AT&T phone number (611) to ask why they were calling. They told me they have no notes as to why anyone was calling. 2 hours later "direct tv" called again and said "we are offering a promotion for half off your bill does this sound like something you'd be interested in?" I said "this sounds like you don't belong to direct tv as I called them and there are no notes as to... Read more

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Got this call today. I actually missed their call twice. So I called back AT&T phone number (611) to ask why they were calling. They told me they have no notes as to why anyone was calling. 2 hours later "direct tv" called again and said "we are offering a promotion for half off your bill does this sound like something you'd be interested in?" I said "this sounds like you don't belong to direct tv as I called them and there are no notes as to... Read more

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  • From mobile
  • 1 day ago
  • #965802

Don't keep word. Been waiting for gift card sooner beginning of Oct and still don't have it and now can't get free movies nothing works. Always had excuse for everything instead of fixing it. Wish would never have gone back no wonder five such great deals!! !

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I am so frustrated with this company Direct TV and they haven't set it up yet.I have called 3 times so far at 2 hrs per day hung up on 34 times ,can't understand the person talking to.Pulleed the ole switch and bate on services ordered one service the first day They hung up after taking credit card number.They said i could no longer have that package deal the next day so we went ahead and set up the $50 package deal.Now i see they took money out... Read more

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