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I feel like I’m being mistreated by directv! I recently got wireless service through AT&T, and was told about promotion that was going on with Directv. So I decided to sign up for directv, AT&T schedule a day for the technician to come out. Today I got a email telling...
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1.0
#1119203
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The company doesn't work in cohesive with each department. Each department has different set of rules. Sales team does anything to sell the product with many promises and they don't care after that. I ordered a directv service. First,They created 2 accounts and...
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2.1
I liked
  • Product quality
I didn't like
  • Deceptive fraudulent billing practices
#1119131
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I spoke with a tech support person on 10/20/17.This was not a serious performance issue but more of a nuisance. I reached a tech after prompts asked for phone number and other identity required. When I finally reached a tech, she spent more time trying to correct my...
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I didn't like
  • Lack of tech support
#1119032
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Very bad experience.. I believed Directv's commercials,

Directv
#1119287
1.0
Details
Incorrect installation, AND I PAID FOR IT.never got a clear picture until the 10th of Oct. the second time the tech from Rapid City came out to fix it, he was very professional and did the job correctly. But of course directv wants to charge ME, for their mistakes. I should owe $62.70, but they want $100, and of course, no one is accountable. I am very tired of NOT getting what I pay for.
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Product or Service Quality

Do not subscribe to directv.. No one is accountable

Directv
#1119267
Very sloppy installation,picture would freeze when the wind blew and when it rained went out completely. The "tech" that installed dish THE FIRST TIME told me that it would NOT HAPPEN.
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Directv - Packages

Directv
#1118915
1.4
Details
was a costomer 5 years and they wouldn't give any good deals. High price for no channels. Not many choices. They didnt want to keep me, by trying to work with them.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Directv - Misleading information

Directv
#1118378
1.2
Details
Consistently give misleading information regarding packages. Customer Service outsourced. Difficult to understand reps. Why? Bills are paid in USD.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Call to talk about a payment that I made on line when it wasn't posting then was told that I get a 5 day grace. So I'm not double charge. Next day service is interrupted Call to speak to someone got the run around 4 times my account wasn't noted that I had a 5 day...
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1.0
#1118382
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Called to make an appointment for service to my garage and was mailed a confirmation letter, said in letter the time would be between 12 - 4 and even spoke to someone at 11:00 on that day, by phone to confirm the appointment, it was well after 4:00 no one had showed up...
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#1118323
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Ellen.Filipiak@directv.com I am currently, but soon will not be, a Direct-TV customer. I admit I have had little to no problems with their service, no black-outs or loss of reception. However, their customer service, on the other hand, is contrary to their product and...
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1.8
I didn't like
  • Blatant unwillingness to retain a loyal customer
  • Website stinks
#1118141
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Don't be fooled by this unethical organization. Call today threaten to cancel and watch everything they are suddenly trying to give you. The organization offers something for "free" but then says oops you forgot to cancel I can't refund, they are scam artists. I called...
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#1118056
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I have enjoyed Pandora for several years with Directv and was able to listen to it through speakers throughout the house. Now it no longer works. I am tired of trying to play Pandora. For months and months it has only played a few tracks then would just stop. More...
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1.0
#1117666
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Bill went up approx $50 after 2 years They offered $15 discount. They Agreed to old price. When I turned on tv cut # of channels maybe 20. When I called they stated I declined stations. Not true. I merely Agreed to same service at reduced price. They said I declined...
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2.0
I liked
  • Good tv service
I didn't like
  • Billing dishonest
#1117038
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We had new service installed at our home on a holiday weekend. This is our first home and we were so excited until we heard running water in our basement the following day after installation. The installer had installed the pipe that holds the dish directly through our...
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I didn't like
  • No return phone call to resolve issue
#1116840
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