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Direct TV installer arrived late and started the install. He was on his phone talking to his girlfriend not at all what i assumed. He then informed me he had no ground rod. I am a Electical Contracter and he asked if i get him one. I said i guess so i went to get one....
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1.0
#1052242
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When the sky gets cloudy, our service is disrupted. This seems to happen at times when its not hardly stormy or cloudy. I recorded a show and we got 4 minutes of rain and it interfered with 30 mins of an hour show, I realize the atmosphere messes with the satellites...
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Anonymous
Anonymous

I am done with Directv I've been a loyal customer since 2004 they will lie to get you to sign up and when you do it's a total different story. I left them to go to Dish Twice ...

2.2
I didn't like
  • Unwillingness to address my issue
#1052235
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I switched over because I was promised a two year low rate. at the end of the first year my price doubled. I have contacted them several times, speaking to several people including managers and have not been able to resolve anything. Each person I speak to gives me a...
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1.7
#1052178
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Directv Cable Tv Service Review

Directv
#1051493
Didnt get the deal for 29.95 for 2 years and also i have more than 2 or 3 channels are the same shouldnt have to pay for the same channels so im hoping you will fix this matter and want to add 223323 oxgen channel. So ill be waiting to fix this matter. Thank you. Tammy Tillery
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Directv Ultimate Tv Package Review

Directv
#1051236
1.0
Direct TV quoted me a price of $53.00 for two years. My first bill $126.00 for TV service only. I call at least 3 times a month. Never got my Visa card of $250.00. I cancel because of the pain they put me through. Now they want to take $460.27. I want to take them to court.
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Directv Customer Care Review

Directv
#1050930
1.8
Worst customer service experience i had today. I was hung up on while waiting for a supervisor. When i called back, i got someone from a different country who placed me on 10 min hold. When she came back on the line, she asked me same questions as before,she placed me on hold. Never got my issues addressed!
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Directv Tv Guide Review

Directv
#1050689
1.0
Been with DTV for sixteen years, have had guide issues for 8 months, nobody can fix it and expect me to pay 100 bucks to have my broken system repaired. I told customer service I was contemplating switching to dish they said ok bye. Since AT&T took over DTV has become garbage.
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Went into at&t store with advertising flyer in hand signed up for the bundle package 2 year price guarantee I was ask to sign there electronic device I thought I was signing to say I accepted the agreement as stated on the flyer I never saw or was offered a contract to...
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1.0
#1052125
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I have had Directv for over 20 years. Until they were merged with Att they had probably the best customer support around. At most I would call Directv one a year for an issue or problem and 95% of the time it was handled correctly. This year I have to date 3 issues....
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2.4
I didn't like
  • Poor customer service
#1052102
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They lied to me every month my bill came in it was higher. I had to move Feb 2017, when I made the call to transfer services they told me I HAD to purchase a Gennie mini because I was moving and adding 1 more tv. I agreed to make the purchase. WHAT NO ONE TOLD ME was...
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1.0
I didn't like
  • Everything
#1052086
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The tech that installed the TV service told us we had 30 days to disconnect without any fees, that was a complete LIE. The programming is total ***, the service blips out during to smallest of storms, get internet TV Hulu Netflix, much easier to deal with. Now they...
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Anonymous
Anonymous

In trying to understand why my bill was not bill with guarantee pricing the reps was very rude talking to me like I didn't know what I was talking about. No courtesy at all an...

2.8
I liked
  • Some movies and channles
I didn't like
  • Too expensive
  • No watch on demand in my package
  • Old movies
#1051997
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I converted my wireless service to unlimited data at the beginning of the month of May( now I think about it. I converted at the end of April). Part of the promotion, it comes with free HBO. When I look at my DirectTV today, my bill increased because HBO charge. I...
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1.0
#1051878
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I'M(WAS)A NEW CUTOMER FOR A DAY!THE REP.FOR DIRECT TV WAS SO HELPFUL ON 5/23/17.I THINK HER NAME WAS MARY?BEFORE I ORDER THE DIRECT TV PACKAGE(67.75 MO.) I ASK HER IF I COULD HAVE THE SERVICE INTALL ON5/24/17.OTHERWISE.I WOULD PLACE MY ORDER THE FOLLOWING WEEK BECAUSE...
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1.0
#1051703
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DirectTV (AT&T) billing is deceptive. Customer service rep agreed that there was a mistake in my bill. Said he could not make any adjustments to existing bill but said the I would receive a $50.13 credit on my next bill. WRONG. Not only was there not a credit, the bill...
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I didn't like
  • pricing
  • Not concerned about their mistake
#1051596
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