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My contract with Direct TV had expired and I was considering options offered by Spectrum. I made eight attempts to contact Direct TV about lowering my costs with them. The first contact was frustrating because, even though she spoke perfect English, I could not make her understand my intention was to lower my costs to that of their competitor. The next seven resulted in a dropped call and unintelligible attempts to speak English. Out of...
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2.8
I didn't like
  • No one being able to issue a credit
  • Your customer service people
#1013893
I agree to 1 yrs extension on dirt. An was told I would get a free upgrade. The guy show up. Tell us have to cut a tree back an other things. Got all done an dirtv cancelled my order. Try for three hrs to get my order back could not. Was told if I got a upgrade now I would have to pay. If I cancelled my dirtv now have to pay a external 220 dollars. But they lie to me can I charge them like 299.00 for.no upgrade.
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1.0
#1013812
I cancelled DirecTv and received a return box for my receiver. The box is going from Phx, Az to El Paso, Tx. USPS picked up the box on 2/3/17. It was then transferred to FedEx and shipped out of Phx to El Paso on 2/7/17. It has NOT arrived yet. I could drive from here to there in a day. FedEx will NOT give me the status of the shipment because I do not have a return address. I've called and Live Chatted with DirecTv and no one there will give me...
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1.1
#1013786

Short Review for February 26, 2017

#1013908
2.8
Called yesterday for a ext until next Friday my bill was $181.00 I paid $100 will pay the balance Friday the 2nd they agreed and still cut me off I called this morning and the lady keep drilling me about the balance I been with them 3yrs and have 3 rooms I think they should've been honest if they wasn't going to do it This will be my last time using them
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Directv Business Select Tv Package Review

#1013851
1.0
Unauthorized charges taken out of my account, unauthorized program change. Terrible time getting a US call center horrible customer service.
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Short Review for February 25, 2017

#1013672
1.3
UP! UP! and UP! I have had directv for many years it seems like at least twice a year my bill goes up or there is a added charge. Can't afford it at this rate it will double in another 6 or 7 years. If they would pay me every time it goes out at there rate I would be rich. Even if it looks like rain it stops working. Not very reliable. Over priced. Going to DISH NETWORK.
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Directv Cable Tv Service Review

#1013066
2.1
This would be the 3rd or 4th time since having directv i do the txt to order on the cenima and it texts back to watch your show but guess what no movie but i do still get charged the $5.99 plut tax for the movie i never received. Why have a feature if it doesn't work?
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I feel for you and such an experience. Your last sentence shows when the contract is over you'll go to DISH. Well, inform yourself thoroughly before taking the next step. I had a new account activated yesterday, the tech came in and the system worked accordingly. About two hours later, I turned on the system and it just wouldn't. Been on the phone since then, now, twenty four hours later, elected to cancel DISH. As to DirecTV, we were with them...
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1.0
I didn't like
  • Poor service
#1013733
$286.63 was extracted from my bank account without my knowledge. I had recently moved to a new location informing the company about the change of address and to disconnect my service being that the complex that I live in does not accept satellite dishes in the area. I was informed about a cancelation fee and a return fee if the device was not returned. After taking care of the cancelation fee (which most companies express) I was told that I...
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1.5
#1013688
Directv charged me $45 plus tax for non return of a defective piece of equipment. I had returned the equipment and have a tracking number. I called and Directv agreed to refund the charge. Last week I got an email from them saying the matter was resolved as I requested and to check my account. No refund was posted. Since then I have talked to two people at Directv by phone and two online. All four said I would get a refund. I was given a 48 hour...
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Anonymous

Anonymous You are so right I have had the same similar problem they just lie *** poor customer service

1.2
I didn't like
  • Taking my money for phony charges you made up
#1013444
DirectTV told me I wasn't in a contract when I was signing my paperwork. Go to cancel and i have a $420 cancellation fee. Their sales reps are all lies along with the install crew. Could never trust such a terrible company again. I wish someone would put end end to this shady company. I don't know how they are getting away with it but it is crazy. I think they are just getting killed by companies like Netflix so they try to make it up by...
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1.0
#1013394
For years I had two accounts with Direct TV, but no more. I called them on three different occasions asking them to lower my payments, but each time they wanted to just sell me a lesser package. Fourth time I called to disconnect and they started trying to come up with discounts and some kind of *** where they said I could not hang up until they had read and gone over all the disclosures with me. I said terminate and hung up. They're just a...
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#1013376
DIRECT TV DO NOT HONOR THEIR PROMISE !!! DO NOT FALL FOR TRAP FOR PROMOTIONS, DEALS, ESPECIALLY FROM LOYALY DEPARTMENTS, EVEN IF THEY CALL YOU TO OFFER DEALS. LIES!!LIES ! LIES!!!! We were going to stop Direct TV, due to high price, the unnecessary expense. Then We got a call from loyalty Dept, asking us to reconsider with promos and such. That was mid Nov 2016. What did DTV LOYALTY Departement Rep promised? 1). 1 yr promotion deal !!!!! Wow!!!!...
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#1013364
I signed up with direct TV again only to find out they treat you worse now than they did 7 years ago. Nov. of 2016 direct TV was installed in my house with century link internet, bundled. In Jan. of 2017 I was sent disconnect notice for Feb 13 2017,(no bill was ever sent before this). My TV was turned off Feb. 8 2017. I called to ask and it was like I was an alien!! Some way my services were UNBUNDLED, I had another "bill" for an address that...
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2.2
I liked
  • Good signal
I didn't like
  • Customer service
#1013330