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1.7 Based on 1739 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 10
    • Sound quality 6
  • Customers don't like
    • Poor customer service 92
    • Customer service 39
    • Lack of service 38

sales rep said i could use my dead husband name and get all new service to save me money. not only he used my credit card for his own use .after coasting me about$150.00 pulse a lot of head ace I will no longer use your co. when my year is up. and will not recommend it to a live person let alone dead one you need to give your sales people out on the field a schooling as what they can really use to sign people up i will never talk to one... Read more

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Several months ago, a DirecTV representative called to offer me Showtime for free for two months. I told them I didn't want it because I didn't want to be billed when the two months were up. I was assured that it would automatically cancel unless I called in to renew it. Of course, I was lied to and I started getting billed for Showtime after the two months were up. This had happened to me before and this was the last straw, so I called to... Read more

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very poor customer service since i left dish of six years of service.. first install was a joke.. than the guy refused to put on pole and stuck it to apt building said he dont have time .. than call to ask about move they want to charge you omg... first off we had to redo all cables bc they never hooked them keft them hanging we couldn't close door .. true rip off. with direct. . very disgusted i switched. . poor service and to than charge high... Read more

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Direct TV has replaced my AM 21 and 22 for local channels 4 times in three years. Now they will not replace it, telling me they are no longer made, so no network television IE ABC CBS Fox NBC etc. What that means is no DVR recording and I would need to use an off air antenna for the locals with probable reception. They now have the nerve to want an $80.00 cancellation fee for partial service plus extra cost programming I did not order. I was... Read more

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  • From mobile
  • 8 hours ago
  • #927713

Lied about channels and equipment. Was told i'd get choice pkg with genie to record gor $50. That wad a huge lie.

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  • From mobile
  • 8 hours ago
  • #927691

When they came and hooked my service up they broke my tv stand i payed 400 dollars for it i got that Friday they broke it the next day what should i do about it i did everything i sent them the picture

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  • From mobile
  • 19 hours ago
  • #927515

Directv is not a great place to get tv service from they dont have any thing for long term customer and they charge out the *** for nothing and then they will just take money out of your account without permission i do NOT recommend this company to anyone

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Since June 2016 every time it rains I lose service anywhere between a couple of minutes to several hours (eight times in all). Tonight a new twist - suddenly lost two of my local channels. Called tech support who gave me no ETA and the only explanation being "yeh, that's a known issue in Minnesota and they're working on it". Asked to be transferred to someone I could talk to about cancelling my service. After transfer was told there would be... Read more

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DirectTV has terrible customer service and business practices. they sent me the note below that had the following sentence "We'd like to offer you a complimentary upgrade, without a new programming commitment" When I call up Beth Employee # 18005001146. Tells me that complimentary does not mean free and they can give me this upgrade for $99. Talk about unethical business practices. Below is the full email Dear Valued Customer, This message is... Read more

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Constantly losing signal when it's cloudy or rains. Doesn't matter if the rainfall is light or heavy I will lose signal or if its partly cloudy I will lose signal. ATT DirectTV will also nickle and dime you on service repair. They charge $49.95 per service repair when they send a technician out to reposition the satellite because someone moved it out of position or you can pay $9.95 extra a month so that you won't get charged $49.95 each time a... Read more

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