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My promo ended so I call and get A new promo to keep my bill down where it was the guy gives me A new promo which was A good one and then I get a bill in the mail and its much higher I call and they tell me I did not qualify for that promo because I do not have other...
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#1103999
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Tried to terminate my DirecTV contract (per the ending date) and this customer service rep (Natalie) wouldn't accept the fact I was terminating. She kept asking why ... the tried to up sell me to another package, AT&T Internet and AT&T cell service. She wouldn't give...
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#1103874
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I called DirectTV back in April, so they would cancel the 3 months premium channels we had for free. Turns out they did not process my request. It's now September and we are JUST now noticing the charge (our faults for sure). I call and speak with Miguel who tells me...
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#1103850
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Directv - I have never received worse customer service in my life!

Directv
#1102611
Called to set up service. Service didn't work. Called to cancel service because I was tired of being transferred from one person to the next To try and resolve the problem. After two hours of trying to resolve the issue I decided to just cancel the service and they told me I had a balance owing for service I never received.
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Directv - Tired of waiting on hold
1/1

Directv - Tired of waiting on hold

Directv
#1101985
I received an error message on my screen and wanted to call and make sure I wasn't being charged something I disconnected a long time ago, I'm still on hold while typing this over a fucking hour later. *** *** and more ***
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Directv - Grrrrrrtttr

Directv
#1101982
1.0
Details
Red Zone not working today. Was on hold for one hour, finally a customer service rep answered, and within a minute I was disconnected Also, my bill each month goes up higher, have not changed any coverage, and this month it is over $2.00 hugher. Worst service. Hey, CEO, what say you about this. You should be ashamed.
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Directv - Crooks!!

Directv
#1101194
1.0
Details
Signed 2yr contract on price 1 yr ago. Now $58 higher. Called several times and was told that it would be adjusted to correct price but she couldn't do it got transferred 3 times. Finally was told that the person I had to talk to was busy and will call me back in 15 minutes. This happened 4 times in a week!! No call yet!! Lies,lies,lies!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Happened just recently, I had many issues from bad reception to equipment problems, so I decided to cancel my direct tv and switch back to cable. The night before my direct tv was to be shut off, I received a call offering me a awesome package for $75 a month the 1st...
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3.4
#1103776
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I kept having poor reception every time a shower went over my area, so I finally decided to quit Direct tv and switch to cable. The night before my direct tv was to be discontinued, I received a phone call from Direct tv offering me a super good deal at a low price of...
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#1103762
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Directv - Equipment does not work.  "Known issue" no fix for over 1 year.
1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on this issue. They tell us that this is a known program error they have and they don't have a fix....
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#1103579
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So, i had starz and encore for 7 days canceled, then within 48 hrs asked to have it reinstated for same price, but that was a no go! About 6 mos. ago, had an appt. scheduled, they canceled and i was offered $50 credit as for my inconveniences but never recieved...then...
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1.9
#1103336
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WHY am I still paying the same amount on statement (bill) and not getting Channel 13 (Indianapolis)? I do watch various shows and the news on this channel. I am very upset regarding this issue. Would very much like a credit on my statement until this issue is resolved....
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3.2
#1103301
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i just move from apartment to house and called to tranfer my service to my house september 5 and got the appointment tranfer sept.12 between 12 noon to 5pm ive waited all day for the tech.and nobody show up they jkeep e mailing me and automated calling me to hang in...
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1.0
#1102885
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I have an RV with a portable dish and receiver. Was in an adjacent state and when I turned on the TV, my local channels were gone. In order to have NBC, CBS, FOX, etc., I have to inform DirecTV of my location (none of their business) and when I return home (again, none...
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1.4
#1102873
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