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1.7 Based on 2682 reviews
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  • Customers like
    • Having tv when it does work 23
    • Picture quality 15
    • Nfl ticket 7
  • Customers don't like
    • Poor customer service 92
    • Customer service 70
    • Lack of service 38

Direct TV is the absolute WORST. You call as a new customer get promised a bundle package and they completely drop the ball. We have a 5 bedroom home in california with 6 boxes two (mini) of which we had to pay extra for and are told we can only watch 4 tvs at a time. Then we dont get internet for 3 weeks after promised and after we call to cancel because its the worst EVER they want to charge us $420 cancel. What a bunch of unprofessional,... Read more

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I was offered a $200 prepaid visa gift card for purchasing my service online. I then received an email from DirecTV the next day offering me an additional $25 prepaid visa gift card. I was then told that I had to wait until my service was active before I could receive them. Four days later; my service is now active but they tell me that because I waited until my service was active to enquire about the gift cards I now had to wait 30 days to get... Read more

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i was a customer for over 20 years. My bill got over 180.00 a month; no longer i could afford them. I asks for boxes for my receiver ; all they did call me 3 times a day for over two months; still no boxes yet and told them i was sending them what i can afford a month . They don't have a heart they just have cheap help i meant fornignier that i can't understand or they can not understand me. So every time i talk to them i talk to at lease four... Read more

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My bill was 83.39 they hit my debit card for 79.39 that evening woke up the next morning disconnected upon calling in they say the don't show taking money and to my non approval while on the phone the hit for another $20 mike wife 3 ways them with the bank and my bank tells them they have Thier money! Then they took another $5 and still without cable 4 days now! Upon talking to friends I've heard them say that they have been charged up to 3... Read more

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  • From mobile
  • 1 day ago
  • by anonymous
  • #1010896

every time i watch a recorded shoe it buffers the entire time, i try and watch a show on demand and it always tells me their is a problem try again later

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I received a free 3-month premium channel preview during the first of 2016. Every bill since has included a $107.00 charge for premium channels Just last week the channels were finally removed after my calling nearly every month. However, Direct TV will not issue me a credit for the channels that I am billed for when in error. The same thing happened with a receiver that I wanted turned off. It took 8 months before it was done. My bill is... Read more

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I signed up for a bundle package and wasn't informed of the separate billing or automatic draft from the credit card on file. They drafted 898.00 from the card. Read more

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I ordered the HR54 Genie receiver to replace my regular hd receiver when I got a new Samsung 4K tv on February 15th. I scheduled for it to be installed on February 17th between 12pm and 4pm. I got an email at 2:13pm that rescheduled it for February 18th between 8am and 12pm. I got the texts from the installation company indicating someone was on the way. At 12:15pm, I texted that the person was late and ask for a time when the technician would... Read more

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This is a poor company and i have little use for them as a provider. They have taken money out of my bank account, then turned around in the same breathe and told me that i owe moneybthat they have already collected even after they admitted they had a system error. When i offered to provide bank records to substantiate my claim, they told me what i had did not matter to them. The customer service was rude, unhelpful and unwilling to provide a... Read more

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Due to a system error they say that they havennot received my payments; however, they *** sure took money out of my account and i jave the recordes to show this. When i called to tell them of the error on their end they told me tht it didnt matter what my records show it mattets qhat their records do, even after they admitted there was an error on their end. Even when i offered to fax them a xopy of my bank reocrds to back up my claim, they... Read more

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