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Bill went up approx $50 after 2 years They offered $15 discount. They Agreed to old price. When I turned on tv cut # of channels maybe 20. When I called they stated I declined stations. Not true. I merely Agreed to same service at reduced price. They said I declined...
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2.0
I liked
  • Good tv service
I didn't like
  • Billing dishonest
#1117038
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We had new service installed at our home on a holiday weekend. This is our first home and we were so excited until we heard running water in our basement the following day after installation. The installer had installed the pipe that holds the dish directly through our...
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#1116840
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I have Direct TV for over 19 years, loved them over the years more commercials now watching a 30 min show 15 min is commercials. No i dont want to record it and skip threw the comercials for another $4 a month. I am paying over $ 120 to watch commercials and reruns and...
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#1116818
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Directv - TERRIBLE

Directv
#1117107
customer service just passes you around and just tries to wear u down until u quit or forget! Horrible company to try and work with to try and solve issues and they are hooked in with century link so now u have two companies to deal with and all are owned by at&t. Good luck, they truly are horrible!
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Directv - Can't believe they are still in business

Directv
#1115047
1.0
Details
I had their service disconnected after 5 years as loyal customer and now I can't get rid of them! They charged my credit card again and told me they accidentally reinstated my account. They won't refund and keep putting me off after several calls. I just want these people OUT OF MY LIFE !
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Advertised vs Delivered
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Directv - Great experience

Directv
#1114957
4.7
Details
Just wanted to praise directv. Been with them since day one. Although i dont like the price increases, i have never had a problem. Excellent customer service everytime, and never a prolem with billing, they worked with me on every issue.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Directv - Change date to pay

Directv
#1113848
1.4
Details
Have been a customer sense 2008 needed to change the date to pay supposel no one could extend it farther out because I had already extended it once couldn't override it also couldn't change my billing date guess I will get another cable company
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Being part of the hurricane that hit Houston there are many groups helping us out down here. Not Direct TV they do a 14 day extension on your bill. Really a natural disaster area is going to be done with in 14 days. They shut our service off. When called them the...
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#1116669
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As a customer we need fox it's one of the best stations I'm missing what is the best seasons my scary movies star empire my judge Mathis and other shows this is utterly ridiculous they really need to resolve this if not for anyone but there customers I'm to upset...
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1.0
#1116641
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Got the bundle with Att and direct TV.Internet did not work as I was too far from the towers so Att said I should have been told it was probably just enough to send a few emails.Really ? I mean who in their right mind would want that.They did discontinue with no...
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#1116551
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After expending approx. 30 hours of my time to resolve a DirecTV billing error, and getting nowhere, I finally had to resort to filing a complaint with my state "Consumer Affairs" protection division. Most, if not all, states have a similar state protection bureau and...
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1.4
I didn't like
  • Wasting more than 30 hours of my time
#1115885
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Myself and a few other veterans have noticed that in one of your commercials you have a young African-American couple relaxing on a couch and then you portray others in the commericial as being ignorant and a little slow. The other people would all happen to be white...
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Anonymous
joe

You cant sue a company for a commercial but you can boycott them and contactthe company

1.4
#1115560
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Tried to contact them, that's a joke, you just go around in circles. I am the President of Forest Edge condo association in Maumelle, AR 101 Pine Forest Drive. There was a Direct Dish installed recently with the worst installation job I have ever seen, the dish is...
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#1115486
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I cancelled my service because of a price increase. I had a $42.00 discount for one year and then it would go away this month. That would increase my bill by that amount. I called to see if we could do something and was only offered to remove from the Ultimate plan to...
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Anonymous
Uncle Fester

At the end of the day your always better off with Bright House cable companies. Better deals & better service.

1.5
I didn't like
  • Price discounts taken and customer program services
#1115051
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