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Got scammed into a 2 year contract. Was promised all the same channels as my previous provider Immediately found out after installation that i only got about half the channels promised. Had tom upgrade and that put my bill higher then with my former provider. System...
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2.3
I didn't like
  • Being lied to and misled
#1065552
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Every month since getting directv, I have had to call customer service because every month, my bills goes up. One month, my bill doubled. After 45 minutes getting transferred and pushing for a credit I thought it was finally fixed. I was told on multiple times that I...
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#1065513
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I have a DVR an two genie receivers. I called on Wednesday June 21 to order two more an paid up front for them. The tech came out an done a great job but told me I could only use three genies off one DVR. Why didn't your customer service tell me this. I called an...
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1.0
#1065245
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Directv - Ads on GUIDE screen

Directv
#1065453
1.0
The Guide screen is difficult to read with all the ads they keep adding. Ive been a Direct TV customer for over 16 years and now im considering leaving because the guide screen is getting too difficult to read with all the ads they are putting between channel listings.?!?!?.?!?
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Directv - Disappearing channels

Directv
#1065451
I have been laid off my job for a month, I understand my service have been disconnected, but I received a few channels - and now they have been disconnected...WHY?? Is this how you treat a customer of 16 years? Please explain your actions. Waiting for a response.................
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Directv - My bill getting higher. Can't afford it

Directv
#1065393
1.0
My bill getting higher. I cant afford it no more.
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Directv - Tired paying all my money for nothing

Directv
#1065031
Changing to charter at lease u get better package than what im getting from directv for a cheaper price
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I am sitting on hold right now with the seventh person in a week with Directv. My total time is invested is greater than three hours. Without exception the "specialists" i have talked to are ignorant when it comes to the technology and clueless when it comes to taking...
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1.9
I didn't like
  • Atrocious customer service
  • Not receiving price initially quoted
  • Adding services i did no order
#1065187
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I had Mediacom for 11 years never had problems. when we moved into our house we had gotten Direct TV. We did not have it very long and wanted out of our contract. Everytime it rained it went out. About 2 months ago two ladies were in our neighborhood promoting AT&T and...
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Anonymous
VanessaFL

I so much agree!!!! They are awfull awfull awfull!!!! After being transferred four times and hung up on, they finally admitted to lying to me about the offers and telling me...

#1064809
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We do I begin the 2 1/2 hrs going from depatment to another..my service was shut off after I pay the bill,and the said I have to pay a cancellation fee that the will wavie ..Had extra charge on bill from a service that wasnt never giving to us..And when we order the...
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Anonymous
Anonymous

u need to go back to elementary school and redo the three r's

#1064571
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I just want to let you know what a wonderful associate you have working for AT&T in your Arkansas customer service center. Her name is Rhonda and I have never had such a pleasant customer service experience with any customer service associate from any company. She went...
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5.0
#1064552
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I called on March 23 2017 to cancel my premium channels. I called today, June 21, 2017, and I was told that they could only reimburse me for one month as I should have noticed this error sooner. I asked if I could speak with a manager and I was transferred to the team...
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#1064512
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I decided to cancel my service because all those channels and nothing is on and it's a bit pricey. I call to cancel and the rep says to cancel your service it's going to be a $110.00 fee, I said for what, she says it's for the equipment you got last year. The equipment...
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#1064459
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So I had the same thing happen to me today... I was getting calls from an (800) number which I ignored for the first 4 or 5 times they attempted me (in the span of about an hour). Then I finally decided to pick up to see what was going on and I was immediately...
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#1063909
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