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I started losing had channel and then localover contracts then I ordered the Sunday ticket and missed first two games that aired on local that didn’t renegotiate their contract. I called to cancel and was offered a discount for a year but instead they doubled my bill...
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1.8
#1133256
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I switched back to DIRECTV in August. I have three flat screen TVs. Regardless of TV, I've been experiencing a random several second freeze in the picture. I didn't experience the problem right away. Once it started, I waited to see if the problem may just be a glitch....
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#1132409
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I was with DirecTV 18 years I stopped using your service when they switched over to AT&T cost went up on my bill when AT&T join the There company I enjoyed having DirecTV the staff were really nice and great to work with my service was excellent and had a very...
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#1132047
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Directv - New format

Directv
#1131984
Hate new format. Hard to read, go back to old format
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Directv - Hate new guide format

Directv
#1131568
I hate the new guide format. It's a pain to use. Why do you always have to change things by making them worse? Don't fix what ain't broken. Please put it back!!!!!!!
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Directv - Direct TV overcharge

Directv
#1131456
1.0
Details
Very dissatisfied with direct TV they like two over charge people once your in a contract. They kept billing me twice a month. Don't do business with them try wow
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Directv - Had to pay to ship my boxes back

Directv
#1131073
1.4
Details
Since my new address was not on file and they mailed the return box to my old address I had to get a box pay for it and postage. Also my final bill was over for hundred no I did not terminate early add on the equipment grand total $650 plus mailing cost!!!!!
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Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
We had Direct TV installed on Friday November 3rd. After the technician left I began to check out the new system. I was a little upset to discover he had disconnected my Dish receiver and used those cords as I still had shows recorded I wanted to watch and we had not...
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1.4
I didn't like
  • Wasted my time
  • Poor customer service
  • It did not work
#1131854
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I moved and I had DirecTV come out to my new home to confirm I could not have a dish there. They came and confirmed I could not have a dish there and that they would waive the early termination fee, I then called customer service and they confirmed with the tech, I...
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1.0
#1131749
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Avoid at all cost. Bait and switch operation. They claim 99% reliability but you lose signal just from cloud coverage. doesn't even have to be a storm. NEVER again will I deal with this company. Told them to disconnect at end of billing cycle. guess they got mad at my...
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1.7
#1131705
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I have spoken to management from the bottom but not the top. Now I am going back in and after their ***. Bottom line when ATT took over like every company they take over from Nextel to whatever they all go to *** in a hand basket. No service now they do not care about...
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1.9
I didn't like
  • Agents not cooperative refused to give id numbers
  • Poor customer service
  • Your company
#1131688
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I have been a Direct TV customer with no interruption since 1999. Recently I called to add a international channel and was told I needed to update my existing dish. No problem right? On arrival I was told by the service representative, sorry, he wasn't allowed to go on...
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1.8
#1130807
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Directv's recently introduced new screen format is awful. It is extremely difficult to read and ease of use in the previous navigation (e.g. Manage Recordings to name just one) was traded off for a nonsensical menu. It looks like this was created by someone in front of...
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Anonymous
Angry customer

I agree with the first review of the new screen format. It's awful! You can't even do a search for "other showings" from within a recording. The function appears to be there, ...

1.5
I didn't like
  • Not good service
  • Changed screen to unreadable
#1130736
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If you want the worst customer service and like being lied to absolutely call them for an install. It will guaranteed be one of the more time consuming, frustrating and painful experiences of your life. They flat out lied to me on the phone and told me they were in the...
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1.0
I didn't like
  • Atrocious customer service
  • Not being able to count on the promises made by dtv
  • Company integrity
#1130695
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