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Direct TV offerred me an upgrade for being a long time customer and offerred a new genie11. I was happy to have an upgrade. No mention of this offer includes a must agreement for 24 months continued use. Was not told this until asked to sign which appeared to be an...
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1.0
I liked
  • Case manager
I didn't like
  • Product was poor
  • Customer service
  • Service product time wasted misleading info
#1149027
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First off, they dropped a heavy box on my roof which caused a huge hole under the shingles. Then they drilled 4 holes in my roof putting in the dish, The holes rotted out over time, forcing me to hire a roof repair job for $400. They scammed on the programming by...
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#1148486
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Service with Directv has been going downhill over the years but this last installation resulted in so many problems, most of which cannot be solved, that I will definitely be ending service with them once the commitment is over. With the old genie system we had we kept...
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1.0
#1148424
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Directv - Format

Directv
#1149041
Sucks will.change provider Cant read in new font Have to search for info Whos stupid idea
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Directv - Charge

Directv
#1148232
1.0
Details
I am *** at the satellite office for false advertising misleading people who are in charge higher than they are refusing to do the service payment and I have. Spoke to the office of customer service and they said that they were not changing the order of bill
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Directv - No tv service

Directv
#1148082
1.7
Details
Don’t like directv never had a problem with Comcast like I have with directv want to switch back for over 12 hours no service iam to old to go out and climb a ladder to clean off the dish that I was told snow would just slide off
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

DirecTV SUCK!

Directv
#1147824
ATT not interested in TVs They are phone company Can't even do that well!
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I had a combined bill between att and directv. In July I canceled both of my plans because they decided to raise my bill to ridiculous lengths. I received my final bill in the mail in Aug and I paid off my account. ($1100+) Now its December and I receive a letter in...
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1.4
#1148422
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Do not like new format at all. List too light and fonts too small. Can't hardly see it. I just called Directv and spoke to someone who did not know they changed format. Kept asking me for code as I repeated no code just wanted to see if I could get old format back and...
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1.9
#1148346
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FONT is way to small for older folks like my wife and I. Give us the option to use the old OR new format. There was nothing wrong with old format. Contrast is bad. Much harder to navigate. Dates of original airing not easily seen. I wish SPECTRUM was here. Also why all...
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2.7
#1148217
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I am a long term customer with Direct Tv. My promotion ran out in May. I didnt realize that it was out except my bill kept getting larger. When obrealuzef it was out it was almost 6 month later. My bill went from 154.00 to 280.00 a 130.00 increase give r take a few...
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2.2
#1148191
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I canceled my Directv after having them for 9 years, no problems until AT&T bought them. They billed me for another month of service after I canceled. I called 3 times and today was told they will only refund me part of the month in advance claiming even though I...
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1.0
I didn't like
  • Dealing with any of their people
  • Wasting more than 30 hours of my time
#1148000
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So I purchased direct tv in 2016 with a two year contract locked in! Then in 2017 I purchased Att&t (internet)! I received my bill and my price from direct tv double! I dealt with Att&t for months with very poor customer service by the way about my bill and they...
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#1147903
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My mother wasn’t sure what to do when she pushed the wrong button on the remote for her Dish network, and it wouldn’t work. She found a phone number for Directv and called them. They came and installed a new Directv dish and equipment. When I came to visit after...
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#1147877
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