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Directv in Athens, Georgia - Direct TV installer scammed me out of $75.00
Direct TV installer showed up at the outside of his installation time window. Installer promptly told me he would have to do a custom install ($75.00) due to size and weight of new dish; after he removed dish from box I noticed that my Dish-network box was approximately the same size as the new Direct TV dish. After questioning the need for a "custom install"; the installer gave multiple lies and excuses before he finally admitted he always does pole mount "custom installs" and does not carry the materials for rooftop or wall mount. INSTANT SCAM BELLS went off!. Thought Direct TV would want to rectify situation but apparently they promote and condone this behavior from the lack of response they have taken regarding this issue. Beware of the Direct TV installers in the 205 area code of Alabama.
Manuel Cervera 3432 Hamberton Circle Murfreesboro, TN 37128 July 9, 2012 Direct TV Customer Name: Manuel Cervera Account # 064600681 REFERENCE: MOVE INTALLATION TO NEW HOME Dear Ms. Ellen Silipiak, This is a written complaint in reference to a transfer request for ...
Directv in Knoxville, Tennessee - Direct tv
we called direct to tell them about a fed ex truck running into our receiver and taking out our sattelite on tuesday and got told it wouldnt be until the following monday to get someone out not to mention we would have to pay $53.00 just for them to come out! not to mention we have no converter box so we will be going on six days with no service what so ever! we have been with them for 8 yrs and you would expect better service than that! i dont understand why it would take that *** long!
Directv in Des Moines, Iowa - Direct TV Stinks
We have had Direct TV for well over a year. About 3 weeks ago we started lost service and the message on the TV gave us a service referral #. My husband finally got a hold of Customer Service and after trying a few things they suggested with no luck, they said they would send a technician out in 4 days. That meant no TV for that time, however, the monthly bill does not get adjusted. A technician finally came out and had a checklist that he went over and said it was some outside connections which he replaced. Well here we are 3 weeks later (having been on vacation for about 10 days) and not the same thing is happening again. And guess what! No service for another 4 days. Must be they are too busy installing for new customers!! I think we will have to check out the competitors because this is unacceptable. A company who claims to beat all the rest, sure has a lot to learn. Be sure I will tell everyone I talk to what a joke Direct TV is.
Directv in Mercer Island, Washington - DTV overcharges, equipment failures, nondeliverd services.
Excuse me if this seems lengthy, I've been a Direct TV customer for at least ten years and I've finally had enough. Where do I begin? First bundling Direct TV with your phone service is a BAD idea and here's why; on two occasions I was charged for not returning a failed receiver. The first time the charge, $199.00, was added to my bill 15 days after they had received the unit, which was over a week prior to their allowed return time limit policy. Not only did Qwest suggest that I pay it and wait for a refund but threatened to shut my service off if I didn't as they pay DTV first, no questions asked and then act as a collection agent and as I later found out can turn off your service. I suggested that the State Attorney Generals' office would likely be interested and asked if they would put that in writing as I wasn't dealing with either of them as a banking service. "I didn't owe it and wasn't about to pay it. I gave them the tracking number for my return shipment and the delivery time and date. Although Qwest finally relented in the collection of the charge it took over three months for Direct TV to credit my account. On another equipment exchange it took three weeks for me to get a replacement receiver after finally being told that my unit was failing. The thing wouldn't even power up but I had to go through their dumb troubleshooting script just to be told it was broke. (They lack respect for their customers and I was told that their receivers don't break but I've had to replace 4 of them over ten years.) When I finally received the new box it didn't come with the return shipping label that was supposed to accompany the unit so I called what they identify as Customer Service. The "well trained" agent abruptly told me that if they wanted the box back I'd receive the label. Later during several additional calls I learned that he didn't even log the call, or so I was told. The really disturbing issue was that they, after a few months, credited my account only to add the charge back that same day. So more contacts, more wasted time on the phone and more frustration all while the broken receiver lay packaged and ready to ship next to my entryway for well over a month, still no return shipping label was received. One would think that it couldn't get worse but it did, read on. During one of my calls it was asked where the old unit was and I informed them that I had gotten tired of looking at it and tossed it in the trash after seven weeks. Oh that was too bad because now they couldn't reverse the charges. I sent them an E-Mail with an attachment, not yet delivered but addressed to the State Attorney General stating my case. All of a sudden a charge reversal was in the process but not before I got several E-Mails about how it's my responsibility to return broken receivers and I kept reminding them that it was their responsibility to supply return shipping labels and in fact they would be held to the same time limits they impose on their customers. We can't return it in two weeks if we don't have that ####### label Think it's over, not quite, during the 5th month of this roundabout Qwest disrupted my DTV service over these erroneous charges. Of course I went ballistic and contacted Qwest, now CenturyLink, who informed me of how lucky I was that it had been them whom had shut down my service. Of course I got the spiel about the pay and collection issue again but upon reviewing my account, they saw where it was credited and re-billed and decided to turn my service back on while continually reminding me that I was lucky it had been them whom had turned it off in the first place. OH BOY! All in all it took over 6 months to get this resolved. Oh did I tell you that the new receiver was a refurbished unit and doesn't work properly? When you go through the menus it skips, exits and or won't let you open files in the "play list" when there are multiple shows recorded and stored in that file, we have to reset the thing about 3 times a week in order to get it to work and we all know how long that takes, about half an hour or so. Fact is that they didn't fix the issue with this box when it was returned by the previous users. Well my issue doesn't end here: I'm not about to go through that game again but about 2 years ago we had updated our service to HD and had their contractors come and swap out the dish and install the HD receiver, which didn't function properly so we had them back out just a few days later. They made some dish adjustments and replaced the box. Things seemed to be working properly end of story, not on your life. About 11 months ago we were offered 5 additional HD channels for around $5.00 a month but we weren't getting them. So we thought we'd just save the money as by now we were in the middle of the last issue and were about to cancel the account. That's when we found out that the DTV contractor had not turned on the HD function of the HD receiver when they replaced it. We had paid for over a year for a service we hadn't been able to use and never having seen it, HD, we weren't aware of the issue and had it not been for the additional charges for the add-on HD channels we would not have known about the HD set up issues. It was such a blatant mistake that it took the Tech over an hour and a half to figure out the issue was in the set up. But of course they had limits on how much credit we would receive, how far back they could go and of course it had to be credited over time, no refunds! Well that time is up now and of course that other box that doesn't work correctly, we still have it. BTW I found this site while investigating how to turn both DTV and CenturyLink off…..sad but funny. I'm turning off CenturyLink because when I bundled them with "DTV" they became their customer and I became second class.
Directv in Spokane, Washington - Schedule
The Indy car race is on at 9:30 local time here on the left coast. I cannot find the channel it is to be shown on. The Direct TV website only wants to sell me things that I already have. I think I have gone through the whole spectrum of channels starting at 2 and going to over 9000. It seems to me that there ought to be a listing available with a search so that I don't have to go through the entire listing. What would be so difficult about that? Allen Johnsen 1906 Wheatlands Ave Lewiston, Idaho 83501
Directv in Milwaukee, Wisconsin - Direct tv installer cancelled for me wanted afternoon off
i wanted to do a simple service upgrade to my already expensive service.my wife was on the phone for an hour and a half went through everything and would not let her complete upgrade because her name was not on account.no problem i call to do upgrade i get a rep who has no idea what is going on get put on hold after getting everything set for45 minutes.give up try again get all set for install between 12 and 4 4:30 rolls around no show from installer i call directv and they said i called at1:00 and cancelled i never called. turns out installer wanted afternoon off and cancelled for me. whole day wasted!!!
Directv in Killeen, Texas - Direct TV Installers --- what a JOKE !!
This is my 2nd Saturday spent waiting on an installer that never shows up, 8:00 - 12:00 my #$%, how above "never". No phone call, just "NO SHOW"!! Finally got thru to someone that said they would have the installation company call me. Got the call, they have no idea why no one came. Said they would have the installer call me. Guess what ...... no phone call !! Surprise, surprise. Two Saturdays in a row .... spent sitting and waiting. This is totally ridiculous. I am so PISSED. ISN'T CUSTOMER SERVICE/SATISFACTION SUPPOSE TO BE IMPORTANT !!!! Apparently not with Direct TV.
Directv scam and the worst customer service
I ordered directv and requested 2 hi-def. Boxes and one standard. When they came to install the system thet brought 2 standard boxes and one hi-def. When i explained this to their installer,he said no problem ,let me get you hooked up,and when you have time seeing tha you just moved,to call our office and theyll exchange it,no problem. When i called in i was told that an upgrade would cost me $99.00 i explained to the rep that they made a mistake and sent me the wrong box,why should i have to pay for your mistake? Then they called a supervisior who wasnt hearing anything i was trying to tell her and said it was my fault and hung up on me. When i called back they kept me on the phone for 90 mins. same nonsense.Then i told them ghey over charged me that i didnt receive my rebates. They said i never claimed them. I claimed them by phone,before the systdm was installed. Your company is scamming the hard working public and i happen to be disabled so your scamming oeople with disa ilities. i will not let this go,it extortion. I will continue to complain to every agency until i get what i pay for. This is a double talking company who is cheating its customers
Directv in Grass Valley, California - Tryin to make me pay a high bill
on friday july 06 pm icalled direct tv to have service restored they said that in order for me to have my sevvice restored it would cost 238.00 but each person i talked to even the supervisor the bill was different even higher from the floor supervisor. the first billing supervisor was able the pull up by bill an stated that it would cost me 70 00 to get turned back on the phone was disconnected while i was on Hold when i called back the Rep that i talked to was very RUDE !!! she wasnt trying to hear what i was tryin to explain to her so i ask her to transfer me to her billing supervisor He was RUDE also i was only tryin to get my service restored 4th Attempt i talked to a rep by the name Tasha She was also Very RUDE because she said that in order to get sevice back on i would have to pay238.00 iam trying to see how my bill get to be so high when i havent had service since May 3
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