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Directv in Middletown, New York - Direct TV customer service is the worst!!!

They are always rude and not helpful at all. I have never hung up the phone and be happy or satisfied with the service. I am always more frustrated after trying to get help from them. Save yourself from the frustration and dissatistaction and don't buy into their false sales. Just today they tell us to look at the black box that looks like a "brick" that plugs into our wall. What the *** our they talking about we have no "brick" attached. They are so clueless at what they are telling people. They are no help at all!!!
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2 comments
Anonymous
#494653

The Black box is a power inserter. every directv system installed since 2011 has one and it is basically a power cord for the satellite dish.

Maybe if you called in with the mindset of trying to get something fixed instead of having the common attitude that you have all the answers and not accepting the information given to you by representitives trained in the process.

Too many people call in assuming they know all the answers and that they are always right. People need to grow up, learn that they do not know everything and maybe for once in their entire life listen to someone who actually knows what they are doing.

Anonymous
#494609

Not only are they rude they are also dis-respectful, shiftless, greedy, leaches. I have been swindled into a two year contract after a AT&T rep convinced me that I would be getting 4 boxes for my tv's and services with Direct TV at $38.99 a month for a year if I bundle my services. AT&T is full of *** as well

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Review
#324131 Review #324131 is a subjective opinion of poster.
Yesterday I called DirecTv to set up an order and installation date because it was my last option. The option I need fast internet for online schooling and the only other internet service for my area which is cobridge and they are in the process of switching to time...
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1 comment
Anonymous
#494641

Talk to your bank and ask if you can dispute these charges from DirectTV.There will be a record of their charges on your bank statement. You will need to close the account or change #'s to prevent them from recharging anything else to your account.

Review
#323848 Review #323848 is a subjective opinion of poster.
Loss
$340

Directv in Rochester, New York - Said never received my info for rebates

direct tv offered to pay cancellation fees plus give rebate for signingback up with them have been trying to resolve this for 9 mos everytime i made a call concerninmg this was given differant information by differanrt persons answering the phone because you can never get the same person twice now they say my time for singing up is expired they shpould go by the original date that this all started not when someone finally paid attention to my complaints the company should not make offers if they do not intend on standing behind them what do i do now
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Review
#323774 Review #323774 is a subjective opinion of poster.

Directv in Washington, District Of Columbia - DIRECT TV IS A SCAM

I had the same cancellation issue. I ordered Direct TV thru AT&T. The representative only told me about AT&T's part. When I called Direct TV they told me about the entire scam. I had 24 hours to change my mine, NO ONE TOLD ME THAT. Direct TV Mailed out some information I received well after the 24 hour period; therefore, I still was out of the 24 hours period. The Direct TV Rep. said I still could have called on Friday, B.S. Direct TV would still have said it was not within the 24 hr. period. DIRECT TV IS A SCAM.
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1 comment
Anonymous
#494648

You are right DirectTv is a Scam! AT&T knows of DTV's scams and continues to mislead customers by playing dumb.

DirectTV and AT&T have been doing this for a long time and this makes AT&T as bad as DirectTV in my opinion. everything has a price,even companies

Review
#323748 Review #323748 is a subjective opinion of poster.

Directv in Ariton, Alabama - Rained out

I have been rained out all morning and the rain will continue though out the day according to the weather service even into tomorrow. Direct tv representative are horrible, one even told me to watch videos, videos is not what I am paying for and how dare she suggest that to me like there's nothing we can do. So if the rain continues for the next couple of days I will be without a television. usually I don't complain when it goes out, but totally pissed today. And I want and demand an apology from the young lady that I spoke with. Check your records and you will know who she is. You want my money, I want my service, that is what I am paying for. So if I don't pay you cut me off, so what should I do if you do not deliver service?
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3 comments
Anonymous
#494591

Rain is an act of God but cable tv...which is still derived from satellite...works just fine in the rain or even a snow storm. Direct TV is just a scam...then you push the blame on God...Really?

Anonymous
#493723

they are sending you service if rain is preventing youfrom receiving it then you better go after the rain and do a sun dance or something...

Anonymous
#493528

What makes you think DTV has any control over atmospheric conditions and the affects they have on satellite signals? The representative is correct ...

there is nothing they can do.

Just consider it an act of god ... he is, after all, your scapegoat isn't he?

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Review
#323723 Review #323723 is a subjective opinion of poster.

Directv in Humble, Texas - Direct TV is a SCAM!

When you go to Best Buy or any major retailers. Those direct tv salepersons come up to you and say they can save you money on your satellite tv, and get free $150.00 gift card your when you sign up! Your drawen in, but beware it's all a scam. believe me!!! direct will get there money back!!! They don't tell you about all the hidden fees if you don't order a show or event in the right way they will nickel and dime you to death!!. That's how they get you!. I just look at my credit card bill and found out that they charge me $460.89 for the mouth of May because they forgot to bill me in April, so I told them to take me off on the automatic daft and they said if they do that they would have charge me $10.00 more a month for HD, because I was it for free Bull@#%! There's always some catch with Direct TV they will find away; my bill is never the same. I can't wait untiul my contract is over, so I can go back to COMCAST! They may be a little more expensive, but at least I know what my bill is go to be each month, when order a movie or event from anywhere!!! DIRECT TV SUCK!!!!!!
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2 comments
Anonymous
#494630

It would be better to pay the $10 extra a month than to let them contunue to have access to your credit card.You may need to change the # or close the account to prevent them from charging even after you stop the automatic draft.DTV keeps the # on file. Let us know if you get the $150 card.

I agree DTV is a Scam.They also have a history of not taking care of their boxes or dish for the $10 extra per month. They should take care of this for nothing,it is their equipment and you are paying to rent it

elderrock
#493406

8) I have had directv for years now. they do keep going up in costs $3.00 at a time but so does the groceries and gasoline .I dont like inflation tho..btw your right about the sales men's lies,...just go to directv online and see what they offer.

buy the ins.so they dont charge for taking care of ur dish and box. they done replaced mine twice and no extra fees.

tv is clear too. i got basic plus locals..what better way to enjoy rest at home.

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Review
#323688 Review #323688 is a subjective opinion of poster.
I filed for bankruptcy, which by law places a stay on creditors and prevents them from collecting debt. They can of course appeal this with the Court. However, according to two reps at Direct TV they don't have to follow the law. Direct TV went right ahead and...
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12 comments
Anonymous
#1496602

After they cut my service off they told me that the bankruptcy rules didn't apply because they're not a public utility. I pointed out that if they were, they would have to restore service and would have the right to demand a deposit within 20 days but as they're not, they're just like any other creditor. And as they are like any other creditor, the 30-day stay of execution applies.A helpful supervisor managed to turn it back on in about 10 minutes after I explained.

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Review
#323388 Review #323388 is a subjective opinion of poster.

Directv in Copperopolis, California - Losing local signal for a month

I live in the Sacramento area...for the last month almost everynight around 7:30 or *:00 we have lost the signal for local stations and network stations...message 71 "Lost signal..searching for sattelite"...I have called Direct TV several times and got the answer that one of the servers in the area is down and when too many people are watching TV some people get knocked off...I've also got the message today that they are "investigating the problem"...well how long does it take to "INVESTIGATE the problem...a month is too *** long for this to go on!!!
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2 comments
Anonymous
#496193

Same exact deal for me. I report this multiple times and the reponse is always that I need to buy satalite maintaince one year contract.

Funny how this ONLY happens during busy hour prime time and ONLY comes back after prime.

Refused to buy contract.

What did you do? :(

Anonymous
#493288

i am fighting now over 7 month with them *** Direct TV service to get my account settled up, there cut me off several times but i was still paying, and the 3 month free channels what a joke after i sight up this *** contract and the 3 months was gone there totally ignored to stopped this one more cut off and there can kiss my b.. what a mafiosi clan is this company there priority #1 is the cash cow the consumer i would like everyone vote at BBB.org, how bad is Direct TV :( :( :(

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Review
#323318 Review #323318 is a subjective opinion of poster.

Directv in Atlanta, Georgia - Missed the THUNDER GAME

no direct tv could not or would not find a signal and the family missed the thunder game at home at to go to someone else place that sucks , never get direct tv satalite when the wind blows it goes out and in oklahoma the wind blows all the time so its out more than its on, when its cloudy it goes out . when it rains it goes out. sick sick and tried of paying 100.00 a month and maybe watching tv for about 3 weeks thats direct tv in oklahoma city. i have called and it doesnt not do any good
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Review
#323284 Review #323284 is a subjective opinion of poster.

Directv in Washington, District Of Columbia - Prices are a lie and harrasment for cancelling cause couldnt afford it anymore

my husband passed away, I order your services but never on the bills got the price we were told it was way higher my son has been harassed a lot an amount that keeps changing every time your company calls he already made 2 payments one for 100 and 150 and they want 400 and something more when we were told it was 118 left he is going to have to cancelled his classes and close his account because of the over drafting of money. We are living in a hotel room lost the house please have consideration stop harasment
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Review
#323241 Review #323241 is a subjective opinion of poster.
Loss
$250