Latest review first
Directv in Washington, District Of Columbia - Took my money
I paid my bill under wrong account 97.12 called to get it fixed they say it takes 10 business days still don't have my money. Called back they don't know wit I'm talking bout. Now the manger Anne says it will be another 10 business its been over a month it didn't take that long to take my money why so long getting it back (sopissedoff).the dyirectv is very unprofessional. They don't know wit going on in there on company. They don't know who they talking to I can be a Geo of the company or know somebody. Once I'm finished they will
Directv in Hastings, Florida - Something has got to change!
So one day I realized that I like to watch PBS on Saturday nights. That is about it. So why am I paying between $70-80 a month for satellite which mandates a contract? I call to inform the Rep that as of my expiration date I will no longer need DirectTV service. I was informed that they would send me a box for my reciever. They did, it came early, in fact my service was turned off early and then charged an ealry cancellation fee! I called to say: You turned off my service on month early. The Rep aplogized and turned service back on. Just recieved final bill which is higher than all bills previously. I called again. The Rep stated oh, when we reactivated your service we gave you a larger plan! You could have just used the 29.95 a month plan for what you need. Oh and by the way, there will be another 10.00 cancellation fee for your Protection Plan once your service ends. What??!!! This is customer service? Enough. Direct TV will need to surrender to Internet TV now.
Directv in Albany, New York - Direct tv-took money without authorization
Their was a charge of 84.12 taken out of my checking account without my permission. I have been a customer with time warner cable all my life never had direct tv. Just get the runaround when trying to talk to a representative. I really want my money back without having to wait 10 days. I really want to know who's bill I paid, when I can't even afford to pay my own. Need some answers now so I can have the money put back into my account . How does something like this happen? When I asked the representative she acted like it was my fault , like I gave my account number to someone. She was so rude I hung up on her.
DirecTV is a scam
I switched from VerizonFios to Frontier, and after receiving notice from Frontier that their prices were going up, I took them up on an offer to use DirecTV as my tv provider (through Frontier). After a year long battle with billing discrepancies, balance always different by as much as 200 dollars, I finally cancelled Frontier, in turn thinking that I was also canceling DirecTV. Unbeknownst to me, DirecTV charged me a 220 dollar cancellation fee! I am filing a complaint with the Indiana Attorney General's office. DirecTV has already been punished by the Attorney Gen's office for similar offenses and I guess they feel as though they can continue to operate in a shady and criminal manner. After reading the comments on this site, I see that this is a standard way of operation for this crooked company.
Directv in Cleveland, Ohio - Direct TV is the WORST ever!!!
After a move, I was no longer to receive Direct TV at my new home. After several phone calls, I was able to cancel my service (they got my address wrong at least 4 times!!!). I received some boxes to mail my equipment back, and did so within a few days. About a month later, my bank account was debited $500! They told me they never got the equipment and could not refund the money, but that the tracking info showed the boxes were in transit. I was told to call back in a week in so after everything had time to process. I called back a couple weeks later, and the customer service rep said my boxes arrived and my account would be refunded in a few days...a month later and I'm still missing my $500. So I call again and the rep tries telling me they never received my boxes. After an hour on the phone, I get a hold of a supervisor who tells me they did receive my boxes and the refund would show up in 3 days...another month later and STILL NO $500!!!!! I have spent 2 hours on the phone with direct TV today. They have hung up on me 3 times today conveniently as soon as i get a supervisor on the phone. Turns out they cant refund me because the credit card on my account was expired, but they debited my account with an expired card. Is that even legal? So now, 2 months in and no money. They say they will send a check, but if they havent sent it in the last months, they probably wont send it. Any advice on what to do next...$500 is a lot of money stolen and I have no idea what to do next.
Directv in Carson City, Nevada - They over-charged me and I can't understand them on the phone
I'm over 90 years old and I switched to Direct TV a few weeks ago but couldn't understand what ANY one was trying to say to me. I was originally suppose to have direct TV at a cost of only $59.95 a month...and it turned into $74.95 a month or something close to a quote I couldn't hear them say on the telephone. I JUST RECEIVED A BILL for $93.21 and now I think the person who didn't speak very good English said that I was going to have to pay $79.95 a month for a service I originally thought was only going to be under $60.00 a month for the first year. I had a friend, who is emailing this for me, Janice Johnson, to try and figure out what has happened as calling you only costs me more money each time. i AM NOT HAPPY WITH THIS SERVICE! Wilbur Lane Acct. 58830630 272 Riverboat Rd., Dayton, Nv. 89403 775-246-5007
Directv in Stone Mountain, Georgia - Remote control
I have been a customer of directv for over 20 years. I have the protection plan, with it your suppose to be able to get a remote control if yours stop working. After 20 years they should know that we know if its not working but no they wanted me to trouble shoot the remote control. I told them I had already been on the phone with them for an hour just send me a remote. I did not get a new remote ' They are the rudest customer service I have ever incountered. After twenty years I'm thinking of changing my business aith them.
Directv in Hohenwald, Tennessee - Can't help the customer
I have direct TV and I love it but now I have been having trouble with getting channels to come in and now the satellite is not working. So I called customer service and ask them nicely to send out a tection out today Saterday April 28. You know what they said "NO, the only day that we can send a tection out is on Tuesday. Oh that got me agery I try everything I knew how to get them to work with me. I ask them to call the office down here where I live to get a tection out they said " We can't do that because are system don't allow us to and we don't have the number." I say B.S.. Did I mangen that I live in TN and the custmore service office is up in PA. Guess what I found the number to my local office but guess what no address. There should be a law that all companies need to post their addresses and phone numbers up online. So when I call this number I get a holding message and it get to the end that the office hours are Mon-Friday 8am est to 11pm Est, and on Saterday from 8am est to 6pm est guess when I called 3:15pm Cnt. So direct tv need to fix their customer service to be more service than rude, system orgazied BS.
Directv in Albany, Oregon - Direct TV charges extra when their equipment breaks down
When you pay a monthly fee for equipment and said equipment breaks down you would expect the company to replace the equipment for free since they own it. But no they want to charge an exorbant amount to ship it. Rip Off I say. That is Direct TV for you. The problem is the reciever, It will not turn on anymore. i have called them and as I say they want too much to ship it, and they want your credit card number over the phone. With as much intregrity as Direct TV has I don't think you can trust them with your Credit Card number. Thanks
I cancelled my services with direct tv about 3 weeks ago, because of the increase in their monthly bills. Well they went into my account without my knowledge and took out fees that I did not authorize or knew nothing about. After several phone calls to direct tv,...
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