Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I am not paying for something I didn't ask for! I have had Directv at my home since 2006. as you know we have paid the monthly bill on time every time. You had a commercial account install at 930 N. Elbert St., Milledgeville,Ga.31061. It should have been a...
View full review
1 comment
Anonymous
#496960

The pricing is different for commercial accounts.there also not alloys the 29$ package. The service man that comes out also can't do any of that.its all DirecTV. You have to call the commercial dept.

Review
#315109 Review #315109 is a subjective opinion of poster.

Directv is a rip off

This company should really be ashamed of themselves! I was a customer with directv for two years and out of the two years I had the service I could only watch TV 10 percent of the time. When the satelite was installed the service man knew that the trees behind my home hid the satelites so therefore I would receive no service. Each time I called for someone to check out the problem the company would charge me $45.00 for the service call. If you are looking to sing up for this service please please be aware of this company!!!!
View full review
Review
#315027 Review #315027 is a subjective opinion of poster.
Loss
$1800

Directv in Brooklyn, New York - Telemarketers wont taske no for an answer

EVERYDAY I RECIEVE ANNOYING PHONE CALLS TO GET DIRECT TV. I AM ON THE NAT'L DO NOT CALL REGISTRY AND ALSO SPOKE TO A REP WHO SUPPOSEDLY TOOK MY NUMBER OFF. THIS HAS BEEN GOING ON FOR 6 MONTHS IN WHICH SOME TELEMARKETERS BECOME VERY RUDE!!! I DO NOT WANT NOR HAVE I EVER HAD DIRECT TV. THIS BETTER STOP!!!!!! THERE IS NO NEED TO HARASS PEOPLE TO TRY TO MAKE A COMMISION. I AM A LOYAL CUSTOMER OF CABLEVISION AND INTEND TO REMAIN LIKE THAT. TELL YOUR MARKETERS TO STOP WASTING MY TIME. I HEAR U CAN BE FINED FOR CALLING MY HOME.
View full review
2 comments
Anonymous
#473854

Get a whistle and blow it as loud as you can when they call,they will soon stop.

Anonymous
#473688

hAVE YOU TRIED YELLING IN CAPS AT THEM? tHAT ALWAYS WORKS!!

View more comments (1)
Review
#314761 Review #314761 is a subjective opinion of poster.

Directv in Washington, District Of Columbia - Un-friendly &rude

idirect t.v used to be a friendly company and are now rude!!will be going to u-300 soon.bye-bye.they give us channels and then take them back,but we can now buy what came with the package and don't call and ask why,they send you packing with your tail tucked between your leg.i have a rental on a reciever box and i was told a total of 6 times if i don't keep direct t.v for 1 yr. my credit card will be billed 175.oo$ and they turn around and break the agreement and used my card to bill me monthly.had to wait 45 min.to talk to supervisor to get it worked out.
View full review
1 comment
Anonymous
#473860

DirectTv is well known for using customers credit card or bank accounts without permission because they have it on file and can. I'd suggest you change cc#'s or close the account.Use a prepaid credit card and give them the prepaid #. DTV's contract is usually for 2 yrs with no upgrades in equipment.If they have replaced your equipment for any reason this adds another 2 yrs to your contract.

Review
#314679 Review #314679 is a subjective opinion of poster.

DirecTV terrible customer relations

I was a loyal customer of DirecTv for 15 years or more. Always paid on time, moved their service with me to new homes twice. last January due to tough business climate I had to cancel my service, I made a mistake and didn't confirm the cancellation so I thought it was done turns out they kept billing me, I just thought that the cancel hadn't caught up to the billing, after 3 months of bills i called and they said I never cancelled, so they billed me those 3 months and would not budge. Even though I had disconnected the Tv's they kept billing me. they just went ahead and just charged a credit card they had on account and still made a negative comment on my credit score. Then today 3 months later I just tried to add Direct TV in one of Century Links bundle plans and DTV said that it is only for new customers and they would surcharge me an additional $99 a month in additon to the bundle, over and above the Century Link charge. So basically 15 years of loyal customer service means nothing to this lousy company, 3 months of billing mistakes which they were paid for keep in mind, they had no loss whatsover, means everything. What a horrible way to treat a long time customer. They told me to come back in two years. Can you believe it? Whenever they lose the Sunday NFL ticket I believe that their customer base will drastically decline as their service and attitude are horrible. I hope they go out of business and someone that actually gives a *** about customer service steps in to replace them.
View full review
Review
#314659 Review #314659 is a subjective opinion of poster.

Directv in Antioch, California - Direc tv billing

Direct tv sent me a bill from two years ago. After my bill was paid in full they said i had movie charge on my reciever, so that means they can bill me how many years later and im suppost to remember if i order that movie. How can they even do that they have was to much control over are credit. There has to be a billing period they have to stand by?? I have had Direct tv for years and always had problems with there billing department but this one tops the cake. Customer service is some thing to be desired.
View full review
Review
#314593 Review #314593 is a subjective opinion of poster.
Loss
$50

Directv in Deltona, Florida - Direct TV Greed Personified

Your customer service advocate advised me this morning by phone that the number of complaints and dissatisfied customers was of no concern because it is a small percentage of the 20 million customers that you now have. Keep going the way you are and the numbers will increase to a point that will cause a wave of dissension that will eventually be the downfall of Direct TV. Every time a customer for whatever reason be it financial or service not being available causes an account to be closed before the 2 year contract date has expired Direct TV charges outlandish fees and then TAKES the money from your customers accounts without notification. I found this out when I saw the transaction posted on my bank account. This has caused irreparable damage to me personally and to my family and business. We will overcome this problem of now having a negative $904.00 balance in our Corporate Checking Account due to Direct TV taking $930.00 without warning. Sadly I don't have the resources to recover and the fees will take it to over $1,300.00 before I can generate the funds to cover this Visa Debit Charge by your company. Please remember this message when in a few years time you are looking at decreasing revenues and find your company is in trouble-remember that every dissatisfied customer will on average tell 100 people or more about the experience and advise these potential customers to avoid your company at all costs. This becomes very exponential and will grow rapidly if your don't find a way to fix this problem. I can assure you that I will take every action possible to turn as many people away from Direct TV and will work diligently to provide them with better options. You might want to look at the Comcast business model as how they treat customers who move and transfer around the country. Their system works and I have NEVER been charged a fee for early termination of service by Comcast as a result I would be using their services if it were available and I intend to make sure that happens in the very near future
View full review
2 comments
Anonymous
#475819

Before a customer is granted service with DTV,they request that you provide an active bank account or credit card on which DTV will place a small charge to be sure it is active,telling the customeer it is a one time deal and will just be kept on file and also tells the customer that their card has to be kept up to date(in case their account changes)DTV has it all figured out, they have had years and years of experience doing this. You could ask your bank to reverse the charges some banks will do this if you feel you have been wrongly charged. Please do tell everyone you know not to deal with DTV..I do and I have cost them quiet a few would be customers

Anonymous
#471322

You should never allow any company to auto debit your account. They can debit any fees they want and once they have your money they do not care.

Its all in the terms once you allow access to your bank account or credit card. I prefer to setup auto pay with my online banking.

View more comments (1)
Review
#314583 Review #314583 is a subjective opinion of poster.
Loss
$912
I don't have an account with Direct TV and I've never had one in the past. I get automated calls from them every single day, several times per day. They start calling at 8am and sometimes call as late as 10pm. I have called Direct TV many times now and told them they...
View full review
5 comments
Anonymous
#1742428

i am NOT A CUSTOMER anymore!!!! STOP CALLING ME!!!!!!!!!!!!!!!!!

View more comments
Review
#314359 Review #314359 is a subjective opinion of poster.

Directv in Chicago, Illinois - Direct TV - Scam/False Sign Up Info

Needed cable and didn't want Comcast. Upon getting through Direct TV 888-662-2276 I was greeted by a CONGRATULATIONS: You called during POWER HOUR which entitles to a special offer from Direct TV. To make a long story short and after an hour-and-a-half on the phone transferring me around, putting me hold, the offer went from getting started at $20 to $200. Prior to getting this bad news, I had already started the process by giving them my social security number (this may come back to *** me in the butt so I'll take care of it). I will be contacting the BBB and their corporate offices about this complaint.
View full review
2 comments
Ciel
#475377

If you always read the footnotes on advertisements, then you would understand that all companies will indicate "must meet qualification" or something about a qualification.

Anonymous
#471476

Hopefully they did not sign you up.They needed you SS number to check your credit rating and that is where the $20 went to $200

possibly your credit rating is not the highest it could be. DTV wants a high credit rating and signup for auto bill pay in order to qualify for the $20. This is Good news because you did not become another victim of DirectTV.

View more comments (1)
Review
#314332 Review #314332 is a subjective opinion of poster.

Directv in Atlanta, Georgia - Direct TV Lying to Consumers About Fees

I called to get Direct Tv and they had free installation. I told them I would be moving in 6 months and wanted to know if there was a charge to move my service. They told me I could get one free move per year and there would be no charge for the move. Here I am six months later calling to move my services and they tell me that I have to pay $99! They will not reverse the charge. I even called the sales line today to act like I wanted new service and told them I would be moving in the next couple months and they again stated I would not have to pay anthing. When I told them about what was happening they disconnected my call. Direct TV will say anything to get your business.....they will lie.....consumer beware even if it is in writing they have the right to change their fees at anytime.
View full review
2 comments
Anonymous
#1380073

I am on a ltd income,,I called direct tv to tell them to cancel because my bill was 140 a mth. I asked if they could cut me a break and lower the bill,,after paying 140 a mth for three years,, after some,, let me talk to my manager,, b.s., she comes back and says,, ok we will lower it 38 dollars,,, making it,, 102 a mth plus tax,,, which I said ok to,, then they send me a e-mail telling me I am locked in for a year at that rate,,, or I have to pay 180 dollars to cancel,,, They never told me that when talking to them,,, and,, I never signed anything to that agreement !!!!

They initially lied to me when I ordered it, saying my total bill would be 89 dollars a month,, for two years,, the first bill I got was 130 and everyone after that was 130,, I called many times to no avail,, then googled them to see how many law suits are against them for lying ! This company should be regulated by the govt, or consumer protection agency , for all the lies they tell the consumer !!!

Anonymous
#474262

DIrect TV did the same thing to me. Now I cannot get them to stop billing even though I have not had service with them for almost two two years.

They are the worst ever.

Stay away at all costs! Never take a contract with Dirsect TV!

the y "lost" their copy and will not acceot mine. Now they are saying taht an add tehy emailed me was the contract.

View more comments (1)
Review
#314171 Review #314171 is a subjective opinion of poster.
Loss
$360