Latest review first
Directv in Miami, Florida - Spanish Direct TV add promoting terrorism?
I'm outrageous by the new ludicrous Direct TV add in Spanish that features a convicted felon who blows up the house of the judge who convicted him. The man make the judge's house exploded after planning the attack in jail. According to the message, the explosion occurred because the judge was grumpy since he couldn't watch TV the day he sentenced the man. Silliness aside, do we need more terrorism on TV just for promoting a connecting service. xxxxxxxxxxx xxx xxxxxx xxx xxx xxx xxx xxx xxx xx xx xx xx xx xx xx xx xx cc
Directv in Los Angeles, California - BAD CUSTOMER SERVICE
After getting Direct TV installed I was happy until the bill came, it showed no discount so I went on line and followed the directions and filled out all the information they asked for, so I could receive my discount. But here it is April and no discount. Now I have called Direct TV in January 2 times, February 3 times. And each time I was told that there was nothing they could do for us seeing that I did not receive a confirmation number. I was told once from the Supervisor Robert that he would escalate the process and that they would get back to me in 10 days. Well no one contact me. And I find out from another customer service rep that in the notes there was no note that said the discount request was escalated. So the other day I called again and I spoke to ELI who is also a supervisor, who told me that they could not do anything for me either and that they had spoken to me on Feb. 15 and that he explained to me the whole situation. And that they had sent out a letter and an e-mail. I told him how this could be. I was gone on a trip from Feb 11-18 so he could not have spoken with me and I have not received any e-mails from direct TV. All they have been doing is lying to me and not giving me my discount. I am a senior on a fixed income and I cannot afford 128.00 a month. So he explains to me that I can change packages. So I asked him if how many channels would I lose on the 200's he said none well I lost a lot of my favorite channels. Again he lied to me. It seems to me that they have violated my contract/ agreement so can I cancel my contract without being charged. I'm sick if dealing with people who lie to me.
Directv in Dekalb, Illinois - Direct tv
direct tv apparently installs dishes on people's property without authorization from landlord. On top of that, they damage the property and will not rectify the situation. Then when u call the 1-800 number, you get transferred 5 times, put on hold for hours at a time, & then told they won't fix the problem unless your willing to pay them more money!!!! Wait a second, something is very shady about this company!! Let me get this straight, owners of properties can't get any info on who ordered the dish (even though its not their property), no real phone # to actually talk to someone who can help, then say they are going to bill you for them damaging YOUR property!!! What a scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Directv in Stone Mountain, Georgia - Us service sucks
i have been a member since the last august and it has been a baaaaad experience dealing with direct tv/att, i advise whom ever to NOT deal with any of the two because they are a ripoff and they are liars. they quote you a price then they bill you a a way larger amount than agreed upon, a perfect example is that you have a minimum of one hundred words even to write a review or make a complaint, so as an advice do not and dont do business with any of the two cause its a s
Directv in Richardson, Texas - Direct TV- does not keep appointment made with technician
If you are deciding on cable company, do not even consider Direct TV. Customer service is terrible. This has happened repeatedly to us. Initially for the install, we scheduled an appointment for the technician to come out. Then we were called on the day of by the technician to cancel due to being "overbooked by Direct TV". The installation was delayed by 10 days. Now again we need a technician to come and fix the dish. Had an appointment for day and have already been called by technician to say again they are overbooked. Called customer service and was told that "all companies operate like this". Not true. We are now without any TV service and are at their mercy.
Directv in Longmont, Colorado - DIRECT TV VERSES FOX
I am very upset that Direct TV has cancelled the Fox Channel. I live where I can only get Satilite or I would have already changed my service to cable. If you do not put Fox back on the air I will consider changing to "The Dish Network" or anther Satilite service. I am sure this is about money and the owner of Direct TV and Ceo and othet BIG guys on the block aren't receiving their big bonuses dues to the current state of the economy....how greety can you get? I mean really the Fox Channel is not a movie channel like HBO, showtime and other paid channels....its just Fox like CBS, NBC ect.... Please get you mind off the all mighty BUCK and let people enjoy there favorite shows....we pay you enough!!!
Directv in Longmont, Colorado - FOX & DIRECT TV
Very disapointed for Direct TV to remove the Fox Channel...I am considering changing to The Dish Network! I can only have Satilite where I live or I would have already switched to cable. I'm sure like everthing else this is just a MONEY issue! I pay my bill and the Fox Channel is not HBO, Showtime or Starz ... how greety can you get! I guess the owners of Direct TV and CEO and all the other BIG GUYS on the block aren't getting their big bonuses anymore due to the economy so they are trying to charge extra for a TV channel...again ..HOW GREETY can you get???
Directv in Sacramento, California - DirectTV Took Our Money
We decided to bundle my phone, internet and cable to save some money. Unfortunately, DirectTV couldn't match the cost of the provider. So I called DirectTV to see if there would be a cancellation fee. The customer service rep so no, we were long time members. Received a bill for the cancellation fee (3/19/12). Called customer service again. DirectTV rep (Nelly Ext 100582511) said that would be removed once we returned the equipment. We had just received the packaging material, so we returned the equipment. Yesterday (4/4/12), they took $440 out of our account. So of course we called DirectTV again, talked to a customer service rep then asked to speak to a manager who told us the other people we spoke to were in error and he apologized but we were under contract and there was nothing he could do. Doesn't DirectTV hold their employees accountable for the information they provide? We cannot afford $440 to be taken out of account. A word to the wise, be careful before you decide to get service from DirectTV. Their customer service stinks!
Directv in Mecosta, Michigan - Direct TV STOLE MY MONEY!!!
Direct Tv Stole money from our account. It was a fraudulent charge and we are not customers of theres. They would not give us our money back. Told it would take 10-15 days and we dont get paid for two more weeks! Drained our checking and saving leaving us stranded on the road with no money and no food with our two young girls all night in Michigan. ITS COLD HERE!! And to top it off we were across state visiting My mother in law in the hospital in a coma. I just kept getting transferred to India. They said there was nothing they could do or no one for us to talk to. Even After a three way call with us, our bank and Direct tv still no Help. They left us on the the side of the road with nothing. I had to borrow money from a stranger to eat and get us home.They took $875 from checking and even $38 from our savings. Now we dont have rent gas or heat money and no money to get to our jobs. This company does what they want when they want! STAY AWAY!!
Directv in Milton, West Virginia - Dtv employee loyalty
I worked for dtv for almost 3 years. Was considered a great employee, received great raises. I spent 2 1/2 years in bgi then went to ace which is nothing like what they say it was all ace is is selling sellling selling. I never had a red flag until february which i deserved that one. then in march a extremeley rude customer called in upset that he wanted another dvr at no cost well new policy stated no credit on equipment if a ccommitment was on account which there was and no heart value. I quoted the price of dvr and customer stated he could pay the same price and cancel so i sent to cancellation department after apologizing and asking what else i could do. needless to say instead of tl having my back she stated i was rude and didnt show engagement with customer and i was terminated 2 red flags. why after 2 i got the boot but some people had up to 8 in 5 months before they got the boot dtv doesnt care abot anything but money
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Directv? What happened? What can we help you with?