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Directv in San Antonio, Texas - Direct TV a disappointment

So many promises were made. I was told that I would get local channels and major channels like ABC, NBC, CBS, FOX, PBS in HD. Not true. That means I can't see prime time current series in HD and they have no plans for fixing that. The weird thing is – according to the stations – they are broadcast in HD and it takes special equipment to turn the signal back to a standard/non-HD picture. Add to this issue: Fox has been cancelled, I had no HD for three months because the system wasn't installed correctly, the "guide" is so packed with peudo-stations trying to hawk products that it is hard to find real stations with programs worth watching, the search features are cumbersome at best, and it is nearly impossible to see the current season of a show because Direct TV doesn't broadcast it... even though the show is currently being broadcast nationwide. They try and put you into watching old reruns. I am really frustrated with this company. What I get for what I am paying is just not worth it.
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1 comment
Anonymous
#462506

all you have to do is set up your favorite channels then you eliminate all the stuff you dont want to see. very easy to do.

Review
#309613 Review #309613 is a subjective opinion of poster.

Directv in Saint Louis, Missouri - Direct TV bate and switch............. BEWARE

ATTENTION ALL NEW or POTENTIAL DIRECT TV SUBSCRIBERS and CURRENT SUBSCRIBERS............ Watch out for this hook........... I do plan to contact the attorney general about this bate and switch.... We were currently are a Choice extra subscriber for 2 yrs at $35.99 yr one and $65.99 year two... I called in to add 1 box for the master bedroom. The sales agent said $8.00 a month plus $70.00 installation. I said I will install the box to save the $70.00. He stated no the tech has to do it BUT he could waive the $70.00 if we tried the Premier pakage for 3 months at no charge then after three months just cancel if I didn't like and everything would stay status quo.... What he failed to tell me was from that point it extended the contract period another 2 yrs meaning, which just happened, after the 35.99 period was up we were locked in for 2 yrs at full rate and the discounts for the recievers dropped..... NOW locked in at $82.98 for two years and no recourse..... Cancellation fee $440.40.................. I had a little respect for Direct TV until now.... We left AT&T because of all of the pricing games and NOW direct is up to the same sh-t......... RECOMMENDATION....... Do not accept any program offers without reviewing the big picture..... This is where I failed and got the HOOK..........
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#309587 Review #309587 is a subjective opinion of poster.

Directv in Dickinson, North Dakota - Phone calls EVERY DAY, WHY DO WE HAVE TO FILL OUT A FORM AFTER WE SUBSCRIBE WITHOUT BEING TOLD THIS?

I'm getting phone calls every *** day at 1330 from direct tv. I'v left many messages when told by the automated teller as always and still get these calls? So I call and ask for a rep and told that I need to fill out a form, and mail it to discontinue these calls? BULL**IT!! I never was informed upon subscription of this service and again not have been told by the associate: oh by the way we are going to call you every day at 1330, and you can leave a message requesting not to be called but we are going to call you again anyways. So now I have to wait to get an E-mail of the form without a reply of electronic signature, get a *** E-mail avoiding signature, *** you direct tv, I will NEVER be with you after my contract.
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#309550 Review #309550 is a subjective opinion of poster.

Directv in Vista, California - Fox 40-Direct TV agreement/disagreement

Direct TV--please let us know when you will regain your sanity and restore Fox 40 to our regular programming. Surely you anticipated a groundswell of resentment in dropping this key programming source from your regular subscribers. We have consistently challenged cable, DISH TV, and other subscription services for not being competitive with DirecTV. but the loss of Fox 40 programming is intolerable. You must correct this oversight promptly or you will lose a ton of good will as well as customers. Please give us some update to your negotiations so we may anticipate when you will restore this service. Thanks.
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#309549 Review #309549 is a subjective opinion of poster.

Directv in Kalama, Washington - Direct TV - In it for the Money and Cancelled the Fox Channel.

Direct TV's cancellation of FOX TV is pretty much all about money. Well I do believe they won't get much more of mine. I am going to do like many did with NET FLICKS - cancel or change providers. Perhaps Dish Network would be a better choice. HD is no good without stations. I cancelled my Dish Networks account but it looks like it is time to go back. Direct TV will understand they have made a mistake when consumers speak with their pocket books. My pocket book is soon to close on Direct TV. Fox provides too many excellent programs to miss. Direct TVs loss is Dish Networks gain.
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5 comments
Anonymous
#460720

Seriously people! They cancel the station right in the middle of American Idol!!!!!!! Not cool!

Anonymous
#460285

I'm really not sure why you all are complaining about Direct TV being the bad guy. Fox/Tribune is trying to charge for a channel that is supposed to be free. As far as I'm concerned, Fox/Tribune can kiss my butt and I don't plan on watching that channel again regardless of what is on.

Anonymous
#460244

fox 13 is my favorite channel if i don\'t get it back very soon i will change providers

Anonymous
#460242

I will soon be changing service if i don't get fox back

Anonymous
#460117

If FOX doesn't. Come back on-line line by tomorrow someone will have the pleasure of me telling them where they can shove the dish on my roof.

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#309543 Review #309543 is a subjective opinion of poster.

Directv in Los Angeles, California - Fix it now!

I love ktla channel 5 it has really good shows. I never received any notice that this channel would be removed. Get rid of all the *** sport channels and give us back ktla. Get your act together. I changed to Direct TV because Time Warner's equipment was terrible. I thought you guys had it together but I guess I was wrong! The viewer/customer should not have to pay for dispute problem. Waiting til the last minute with a strike tactic isn't good for anyone. DirectvPromise.com takes you right to Time Warner. What's that about! You stink!
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#309540 Review #309540 is a subjective opinion of poster.

Directv in Atlanta, Georgia - Dancing with the Stars gone!!!!

I was excited to watch the episode tonight and was truly shocked and angry that the channel has gone. I don't watch most of the garbage you offer but this is one of the most watched shows in the country and there is no way for me to ever watch this episode this season It is gone unless I can think of a buddy with Cox (which I used to subscribe to and who has never canceled a local channel). This is a breach of our contract with you and we feel that you should reduce the monthly subscription until this channel is reinstated. I would appreciate some details of when this channel will be reinstated. This is the best ever season and we cannot watch it.
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1 comment
Anonymous
#460948

I agree with you 100%! I was so pissed when I tried to watch DWTS Monday night!

Direct tv sucks!

They need to do something to resolve this quickly or risk losing alot of customers!!!! :(

Review
#309472 Review #309472 is a subjective opinion of poster.

Directv in Rochester, New York - Two year contract // instillation/ SIGN ON AND GET $ 100. STILL KMA

I have been with Direct TV almost two years. If Direct TV would of been up front honest and NON-revealing. I would of . went with DIRECT TV. Never was I told at any point OF SPEAKING WITH THERE REPOSENTATIVE ON THE PHONE OR IN MY BACK YARD that the PAPER I SIGNED THINKING OR LEAD TO BELIEVE IT WAS A WORK ORDER, NOT KNOWING IT WAS A TWO YEAR CONTRACT. I FEEL I WAS DUKED BY THIS COMPANY AND AFTER SPEACKING WITH OTHER NOW KNOW MANY MORE THAT FEEL THE SAME WAY. I would only tellll you to STAY AWAY THEY WERE NOT UPFRONT AND HONEST WITH ME. EVERY MONTH OR TWO FOR THE FIRST YEAR I HAD TO CALL THEM AND INQUIRE ABOUT WHY MY BILL WAS HIGHER THAN THE MONTH BEFORE. It was a constant headach and I cant get out of a contract that GRANTED should of had a lawyer look over. but I only have a little less than YEAR to go.TG
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Review
#309427 Review #309427 is a subjective opinion of poster.

Directv in Seattle, Washington - Took channels 13 & 22 away from us

Stop acting like the Washington State Legisture and a buch of little kids, sit down and resolve the problem. As a customer and sports fan I want what I am paying for, if not, I will have to go somewhere were I can get the programs I want. What part bof this message do not understand I thought the above was pretty clear. sports are an important part of my viewing, maybe you should try giving away so much trying to get new customer and put the effort into saving good customers. Again, I don't uderstand why we have to typ so much for you to get the idea
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#309413 Review #309413 is a subjective opinion of poster.

Directv in Los Angeles, California - Brand New Direct TV Customer

I became a brand new customer with Direct TV last month and I was pretty excited with all the bells and whistles that was offered to me. Well, now I cannot receive any of my favorite shows/programs from Fox 40. I feel that I have been ripped off since I just signed a 2 year contract. I never would have signed on if I knew this was going to happen. This is one of the top networks that I watch. Good bye to American Idol and Nascar for now. :-( Now I am so disappointed. I hope you can bring back the networks that you offer your your customers ASAP.
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#309411 Review #309411 is a subjective opinion of poster.