Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Directv in Chicago, Illinois - Direct tv not no. 1

i am deaf and can not call and even though I have emailed them that my sister could talk for me they will not let her and say she can use relay but I can not i do not have a phone or the equipment needed to use relay. I have been paying for a second box for 3 years ans it never worked they would not come exchange it or fix it. and i paid 95.00 a month and had no hbo or starz or any movie channels . I finally said enough and went to new wave .And without my ok took my final bill out of my account causing a huge overdraft and losts of fees now I am broke and can not buy food the rest of the month . I live on disability. so everyone out there dont pay with you debit card because they can go in and take your money with out your knowledge . .
View full review
1 comment
Anonymous
#450870

Call your bank and ask if they will let you reverse the charges. If you have been with DTV for 3 years,you should not be under a contract unless you ordered new updates also write your local "Troubleshooter" through your local newspaper or tv starion and see if they cannot help you get your money back from DTV. Good Luck

Review
#305056 Review #305056 is a subjective opinion of poster.

Directv in Chicago, Illinois - Direct TV

First we wanted the whole system up grade and wasted an entire Saturday waiting on them to come out. Once they showed up, the tech only had a new HD DVR. He was suppose to bring a new dish and all new receivers. So then we told him to go...only to hear the Direct TV lady tell him that in order for him to get paid he had to install something. We apologized to him and he left. Well, since then I can count on one hand how many times we get to really watch TV. The slightest wind,rain or snow the dish goes out. Tonight is a beautiful night and no dish...no tv. I highly recommend to everyone.... pass on the Direct Tv. Also, when you go to call them...expect to be on the phone for at least an hour or more!
View full review
Review
#304841 Review #304841 is a subjective opinion of poster.

Directv in Panama City, Florida - DirectTV ads are a scam

I acquired DirectTV a few months ago. After I was conned into signing up for it with the promise of a definite install date, the day before the install I they said my install was in two weeks. DirectTV won't let you get details about service unless you give them credit card and other info. The practice of insisting on your credit card information before they give you details about service is bad business and should be illegal. You know they won't delete that info- they will sell it on their lists. I had no internet set up at the time so they told me they would set up an account for me to have the supposed discount - it never happened and their site won't let me set it up so they keep overcharging me by about $60 a month. I called and said I wanted someone to call me but they have not. It is breach of contract so I am ditching them. Too bad I can't get cable where I am.
View full review
Review
#304765 Review #304765 is a subjective opinion of poster.

Directv in Phoenix, Arizona - Direct TV is awful

Upon calling direct tv and putting my tv on VACATION right b4 the Thanksgiving Holiday I thought everything was ok. I am a missionary and was to leave for a month and then it was changed to 4 months, so I called DTV twice and told them I would be leaving and to make sure it was on Vacation mode...they responded NO PROBLEM....I put extra money into my bundled account(telephone and internet) so they would have enough for the time I would be gone...I noticed that it was gone by the first of the year! DTV had NOT turned my account into vacation and was taking the money out...causing great distress and financial burden on us. I tried calling them and finally got through to someone that said he would take care of everything and not to worry! One and a half hours on my phone...then I get a letter saying my accounts were being shut off due to lack of payment...they stole and lied . I tried to get through to a supervisor, I was talking and she hung up on me? What do I do call the BBB? AG?
View full review
1 comment
Anonymous
#449892

I'd call my bank or credit card whichever you used and dispute the charges and try to get my money refunded first then I'd file complaints with all of the above. There is no way to prove that you called them and of course DTV will deny it so don't expect them to help you.

Review
#304632 Review #304632 is a subjective opinion of poster.
Loss
$600

Directv in Bellevue, Washington - DIRECT TV INSTALLATION

Let me first say I am happy with Direct TV reception and selection. That aside the third party they employ to install and service the units is another matter. Now we have 2 units in the main residence and wanted to add a third unit in our garage apartment. I paid Direct TV $177.00 for this third unit which I thought was far to much but did. I told Direct TV this unit would be installed in the garage apartment BEHIND THE MAIN RESIDENCE , The installer did come by and knocked on my door but I did not hear him, so he left. Did he try to contact the man who was waiting in his garage apartment NO!!! They did call me on my satellite phone which is connected to my computer which was off so I did not receive this call, if I was told they could call me on my land line I would have be informed about the installer outside. Our house is large so a knock on the door at times can not be heard. I called the service company up and ask them if the 67 year old renter could sign for the installation the *** on the phone said NO I had to be the one to sign. I had to pick up my step dad so I told them to cancel the order as I could not be in two places at once. When I got back I then called Direct TV and they told me that the renter could sign for the Installation. Since it was now late being after 4:00PM they could not install the next day it would have to be 2 days from now. Direct TV is currently running a campaign to get your friends to sign up with Direct TV --In light of this Installation horror story I will be participate. Direct TV better revisit to way their customers are taken care of by these companies they farm out to service their customers!!!
View full review
2 comments
Anonymous
#449943

The problem isnt with Directv. They have contract installers and marketing installers.

The contractors are held to directv policies and the marketing installers are not, they are held to the marketing companies policeies. I worked for one and they would not allow anyone but the customer sign the contracts because they get fined if its a fraudulent account. The directv contractors are allowed to deal directly with directv and they will allow anyone 18 years of age that resides there to sign the contract. As a contract installer I see problems almost daily with the marketing installers.

This is why we spend most of out time on service calls. For instance, we have quality control techs follow up on our installs and fine us if they find mistakes. Marketing installers have no quality control and just throw up the dish.

Tell your friends that sign up to call directv for there service and not use marketing companies that you see in walmart, costco, etc. Call directv and you will get an installer that is controlled by directv.

Anonymous
#449900

A lot of people have found that DTV's "Specials" are simply Scams to attract new customers with DTV not following through with their promises because their conditions are so vague that very few people actually qualify. My Opinion is: "True Friends Do Not ask Friends to sign up for DTV"

View more comments (1)
Review
#304545 Review #304545 is a subjective opinion of poster.

Directv in Orlando, Florida - Give the installer a beer!

I called Direct TV about switching from Comcast tonight. When the sales person was talking about the installer coming out, she told me to give him a beer or glass of water. I asked her twice and she repeated the same thing! Did not go with this company. Would not want to be the last customer of the day. And since when do we supply refreshments to the service people? Is this part of the fee? Too crazy! I thought comcast was bad, actually they are as takes a week to get anyone out, even if you do not have service on your tv. They also have repair calls going overseas and you can't understand them!
View full review
Review
#304353 Review #304353 is a subjective opinion of poster.

Directv in Dallas, Texas - DIRECT TV DIRECT BILLED FOR FEES UNWARRENTED

AFTER BEING MESSED OVER MORE THAN 3 TIMES TRYING TO GET THEM TO SEND BOXES TO RETURN RECEIVERS DUE TO MOVE, GOT A BILL FOR EARLY CANCELLATION FEE WITH ONLY ONE MONTH TO GO. I SPENT MORE THAN 30 MINUTES AND MANY PEOPLE TO FIND OUT THAT THEY ALREADY DIRECT BILLED CREDIT CARD AND I AM NOT ABLE TO DISPUTE SERVICES FEES. WE HAVE BEEN CUSTOMERS SINCE 2003 REGARDLESS OF THE COLOR OR FUNCTION OF THE BOX, OUR $ WENT TO DIRECT TV. IN THE END, THAT LOYALTY MEANS NOTHING. ANY APPRECIATION OF OUR CHOICE OF THEM FOR SERVICE WAS NULL. THE $20 WAS MORE IMPORTANT THAN CUSTOMER LOYALTY. GIVEN A CHOICE WILL NOT EVER USE THEM AGAIN. HOPE THE $20 IS WORTH IT TO YOU.
View full review
2 comments
Anonymous
#449909

Most of America is dropping direct TV and cable and using computor tv, you can watch most of the shows you like by signing on to there web site and watch it threw a game console on your tv and then sign up with netflix for unlited movies for $8.95 a month.You dont have to watch the movies Cable or Direct show over and over again, you pick the movies you want.

Anonymous
#449903

There is no loyalty with DirectTV,they simply do not care.Money is their number 1 objective.

If they only charged you $20 be glad because most of the time the charges are much worse. You can cause them a great worse by warning everyone you know not to do business with these crooks

View more comments (1)
Review
#304326 Review #304326 is a subjective opinion of poster.

Directv in Seattle, Washington - Direct TV, avoid them!!

We have to cancel our contract due to closing of our business and filing for bankrupcty. We have a year left on our contract and although we explained the details to Roy#1011184445 he could care less and said we still have to pay them $240. We have no money. We are trying to due the responsible thing and lower our debts, but really we can't get out of the contract. AVOID THIS COMPANY. THERE SERVICE IS NON-EXISTENT, THEY ARE RUDE. Go with anyone else, they have to be better than Direct TV. And what's up with everyone having to watch the same thing on TV. What a scam this company is. DONT UNDER ANY CIRCUMSTANCES GO WITH THIS COMPANY.
View full review
2 comments
Anonymous
#452446

WARNING TO ALL DTV USERS, DO NOT USE YOURE DEBIT OR CREDIT CARD TO MAKE PAYMENTS, THEY KEEP THE INFO. ON FILE AND THEN IF FOR SOME REASON YOU CANCEL OR STOP PAYING THEY CHARGE YOURE CARD, I GOT A CHARGE FOR $326, I COULDNT MOVE THE SERVICE TO MY NEW APT AND I TRIED TO TALK TO THEM TO CANCEL IT OR DO SOMETHING, I HAD ONE YEAR LEFT ON MY CONTRACT, BUT THEY DIDNT HELP ME AT ALL, I TRIED TALKING TO MANAGERS, CS REPS, BILLING DEPT, EVERYBODY AND NO HELP.

Anonymous
#449507

I was with them for five years I moved out my moms house and with my husband and I wanted to get directv i had a account in my name at my moms house so I wanted to just put that one in her name and start a new one but they wouldn't let me said I had to get a second account so I did back in nov 2011 and since then they kept messing the bill up with the one at my moms house they even sent me boxes I didn't even want to move i didn't even ask for them and I gave call to clear things up and they ad me on the phone for 5 hours just sending me to person to person I even was hung up on its like do they even know what there doing or what then after hours they fondly put the old account in my moms name why didn't they do that in the first place but even after they did they still messed the billing on the account cause they had me paying the one at my moms house instead of my place then after they are making us pay a late fee for there mess up on the account after they ficked the accounts and the shut us off so there making us pay the shutt off fee to turn us back on its bin a night mare with them I think I'm findly gone with them and going to Comcast

View more comments (1)
Review
#304247 Review #304247 is a subjective opinion of poster.

Directv in Seattle, Washington - Direct TV, avoid them!!

We signed up with Direct TV one year ago. We had a 2 year contract. Number one, there service is ***, really everyone has to watch the same thing.... We've had some hardships, lost our business and had to file bankrupcty for our business and personal. We are losing our home. We've always paid our bills on time, but due to no income we called to cancel our service. We explained our hardship and they REFUSE to help us with the early termination fees. Even though we have no money, can't find employment so have no jobs they won't help us. Really $200 plus to cancel. BS
View full review
2 comments
Anonymous
#449920

IF you are still in the banrupsy process add them to it,they want be able to touch you,if you are past that stage don;t sweat it, your credit has already took the hit.All direct TV can do is try to hassle you but thats it.Remember the old saying,you can't get blood from a turnip.

Anonymous
#449908

A company that does not work with their customers when the customer is in need does not deserve to be in business! When sending back their equipment be sure to get a tracking # or they will try to charge for this also.

View more comments (1)
Review
#304244 Review #304244 is a subjective opinion of poster.

Directv in Monroe, Louisiana - Free HD

I been a customer with Directv for over 15 years. I even had to pay $ 800.00 for the setup. After talking with several Directv employees about getting HD free for life. The employee for Directv said NO. Free HD is ONLY for NEW customer and their was nothing that could be done about it.Directv charges $ 10:00 a month for HD, unless you are a NEW customer. The employee did say they appreciated and care for their customers. Directv, apparently don't care for loyal customers. All customers should get free HD. Loyal customer are being treated like second class people. ALL customer should be treated the same. Phillip
View full review
3 comments
Anonymous
#462482

Omg! Seriously u people r just gredy *** who want everything for free.seriously u got promotional stuff ehen u joined and now ur *** that ur not getting the same thing.how old ru?!?like it 5?

Ny toddlers act more mature then everone here ***. Get a a *** life or something worth complaining about. Like i need a job or money for food.

Or gas but until then shutup or read a *** book and remember people can only read ur *** for so long and no one cates. If u have an issue look for someone who fives a ***!!!!""!

Anonymous
#462360

Yes, we had the same experience when we wanted to upgrade to an HD DVR- when we had DiretTV installed 2 years ago, we didn't feel we needed a DVR- now we've added a couple of HD TVs and they want to charge us $199.00 for one! But they are "free" to new subscribers. I guess they don't believe in giving good customers a break!

Anonymous
#449914

DirectTV is assured they will get their money back many times over with new customers and their 2 yr contracts, that is why they offer supposedly "Free HD" or any other Freebies to new customer only. Its All A Gimmic!!!!

View more comments (2)
Review
#304222 Review #304222 is a subjective opinion of poster.