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Direct TV cancelled the Cloo Channel with no warning. It's ironic, one week prior to the change several friends and I had a discussion on how our TVs stayed on this channel! I'm giving Direct Tv one month to straiten this out. I signed a contract and that...
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2 comments
Anonymous
#431329

Don't hold your breath - they cancelled my "international news" package and put up the monthly rent without my agreement. When i managed to contact them their response was that I could have it back for a further $20 / month.

I declined and cancelled the service last June having paid up to date (in fact a month in advance ..*** me!!)

They collected their equipment but are saying I still owe them money, which I don't.

They have sent me a legal letter with no reply address and a telephone number which they know does not work from my home. I have copies of my mails but have little desire to keep wasting time in argument and correspondece (emails) to which they do not reply

Good luck and best regards

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#297590 Review #297590 is a subjective opinion of poster.

Directv in Palo Alto, California - Never Get Direct TV for Apartments

Direct TV is terrible if you live in apartments. They do not accommodate. When I had them install in my current apartment I had to down grade from what I wanted since the dish was too big to install where they could not drill holes into the roof. Now I am moving and landlord said that having direct TV has not worked out at their location because they cannot place it anywhere but where on the roof which she will not allow because of drilling. I contact direct TV and they can't accommodate me since the landlord is breaking the law by saying we can't install there. It's not that you can't you just can't do it without drilling holes into the roof. Then they mention something about drilling a pole into the ground and saw I have to pay for that. How is it my fault that the apartment does not have a balcony or anywhere convenient for place it that would make the land lord happy and then say I have to pay all this money to make it work. Then direct TV can't even get there information together about my cancellation and two people are telling me different prices. Go with Comcast if you're in an apartment you will never have to bother with this installation hassle. Direct TV is the worse idea I ever had unless maybe I had my own house now I have to pay to cancel this *** stuff. All they want to say is my landlord is breaking the law. No you just find a way to place it without changing for installation and drilling holes into the roof. Sounds like your ***. You shouldn't even charge your customers for the pole if it's not their fault for the situation.
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#297396 Review #297396 is a subjective opinion of poster.

Directv in San Antonio, Texas - No Truth in Sales/Customer service

I specifically asked when speaking with the sales person before ordering service, what happens if I should have to move and go to another location and their equipment and service is not allowed to be installed. Now I am finding out that is not true and looking at paying $380.00 to cancel service. Do not sign any long term contract with them, they will not honor what is said over the telephone. Have the sales person give you something in writing to your email account before accepting any installation or contract.. Customer service was not help in this situation.
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#297389 Review #297389 is a subjective opinion of poster.

Directv in Phoenix, Arizona - I cancelled Direct Tv service over one year ago. They are making me pay to have the dish removed.

I cancelled my service with Direct TV over one year ago. I have asked repeatedly to have the dish removed, and my asscoiation is fining me for it. They are now telling my that i own the dish, and must pay to have it removed. However if I decide to resume their service, vioia, my dish is still there. As if that is ever going to happen. They are a lousy, greedy company. I have called about this repeatedly, and you talk to a machine, wait on hold, and then they do nothing to help you. This si why I cancelled with them in the first place.
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#297354 Review #297354 is a subjective opinion of poster.

Directv in Fox Lake, Illinois - Direct Tv

What a joke, went to upgrade one of there box's to HD . They said I had to signed a new contract for additional year .New contract, new customer no $ 100.00 no rebate .There is no information as far as another new contract for a upgrade on there DirectTV equipment lease agreement . I was on the phone with sale's rep for 15 minutes with her only to say this company policy . This is an unwritten law that would only srew the customer . Iwould never refer DirectTV to anybody . Can't wait until my contract is up .Never never again Iwill be a customer with DirectT . Dave Swiss.
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#297265 Review #297265 is a subjective opinion of poster.
I request my service of Directv by Century Link, When I spoke with the sales representative, the lady offered to me a good package, but without a good description, the day of the installation when the technician activated the system guess what, almost all the channels...
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74 comments
Anonymous
#1358025

I bundeled my derect tv with at&t was told I would get $20 off per month by doing this, I haven't got the $20 off, called and complained, was told my address were not the same, direct tv needs a physical address AT&T need a mailing address I have PO Box I changed the address on their webpage but it would not allow me,kept changing back, I called and explained Now there telling me there is no bundeling promotion, my contract states I have bundeling, they owe me $ 280, I've been fighting this for 14 months at the end of their contract they will owe me $480, I then will take them to small claims court.

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#297196 Review #297196 is a subjective opinion of poster.

Directv in Houston, Texas - Direct TV programming

Am already paying too much for too little-now they take channels away? wANT ME TO "UPGRADE" I don't think so. I'm SICK of infomercials, reality shows, shopping channels. I'm SICK of getting ripped off and I'm SICK of DIRECT TV!!!!!!!! My rates have gone up twice,now I'm getting less channels. I work rotating shift and late night TV really blows. Why should I pay to watch programs that they get payed to show? When they make an agreement they sould stick to it. I'm going to Dish. They may not be any better, but I wouln't be paying as much.
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#297028 Review #297028 is a subjective opinion of poster.

Directv failed to fix service

I have been a customer for Directv for 3 years. I have always paid the 5.99 a month for maintenance so if something went wrong they would fix it. Well today something went wrong. In total I have paid 252.00 to them for this service and never had to use it before. Now they said they can't come out to my home for over 48 hours. I paid the neighbor down the street to fix it for 50 bucks and had it fixed within a few minutes. Directv took 56 minutes on the phone the first time with me to tell me they couldn't get a technician out for over 48 hours. Then they took 25 minutes on the phone just to cancel the technician. They only reimbursed me 13 dollars. This is a service you do NOT want.
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2 comments
Anonymous
#805914

Direct tv is the worst 3 hours to try and fix my bill. Then they shut off one of my TVs I was never late in 8 years.this is the worst company ever.

Talk to a Joey 300085173 Rude.and his supervisor was no help.his name was Devin.

This is the worst service. Look for other services dish or cox has to be better....

Anonymous
#429682

:( completly upset, trying to reach customer svc number and no lines are working.

I'm so upset!!

they first charge me incorrectly, now I can't even reach them.

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#296927 Review #296927 is a subjective opinion of poster.

Directv in Miami, Florida - Direct TV false advertising

Got a flyer in the Sunday Miami Herald that said: You deserve a deal this sweet, Now get a FREE UPGRADE for an entire year. Went on line, ordered an upgraded package, upgraded hardware. Went to close the deal and was told, "I am sorry, this is just for new accounts." It does not say that in the flyer. It is definately false advertisement for customer who have been with them over 15 years. This is totally unacceptible and I would hope that other long time users of Direct TV would register complaints. Nothing they can do will right this.
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2 comments
Anonymous
#429823

The reason this is just for new customers is that it is a "SCAM" and their only interest is in getting new people into 2 yr contracts

saleha77
#429773

lots of false advertising.

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#296902 Review #296902 is a subjective opinion of poster.
Loss
$800

Directv in South Plainfield, New Jersey - Over charging a customer

I am a customer with Direct TV in Baltimore Maryland and you set up service for me at one location and after a month at that location I had to move so I called and cancelled service at the last location and called for service to be set up at the location I had moved too.Unfortunately the technician couldn't give me service at the new location do to the satellite location. So what did your company do kept taking money out of my bank account for a whole year until I realized what was going on an had it stopped.How can a company like yours do this to a customer you have documentation of the tech coming out to the new location and couldn't give me service WHY STILL CHARGE ME YOU KNOW i DONT HAVE SERVICE. That's like stealing and should be against the law you owe me all my money back from the date your tech reports I couldn't get service. My name is Paul Harden the address you kept taking money for 2025 Englewood Ave.Account#3230631, the address you couldn't give me service was 26 Brookebury Drive my address now is 7206 Chippenham Place Apt 301 Baltimore Md.21244 Phone Number 443-418-9036.
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#296896 Review #296896 is a subjective opinion of poster.