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DirecTV Scam when sending back equipment

After cancelling their service, they sent me a box to put the receiver/DVR and any other equipment owned by them to be returned to them. This box came with packaging tape and a mailing label. I followed all the instructions provided word by word and mailed it off to USPS as stated in the directions. Since I followed the directions precisely, I assumed that they would receive the equipment within that week. Now they are telling me that I own them $270 for it because the equipment was supposedly never received by them. They even sent me to collections so that it will hurt my credit if I don't pay them. The people at DirecTV are scam artists. I plan to spread the word on DirecTV so that everyone knows how much fraud they are committing at that corporation. If you plan to return equipment, make sure you get a signed confirmation from them or else they'll find a way to ***.
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Review
#295789 Review #295789 is a subjective opinion of poster.
Loss
$270
As of 2/9/12 Direct TV has arbitrarily removed Cloo channel from Choice Extra Classic package $58.99 and made it only available on higher Premium Package being Choice Ultimate $74.99- with NO BREAK IN COST FOR REMOVING CHANNEL. If we want to continue viewing Cloo we...
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20 comments
Anonymous
#435215

Time to drop and check out another company, or just forget about "fancy" TV all together.

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Review
#295765 Review #295765 is a subjective opinion of poster.
Loss
$58

Directv in Chicago, Illinois - Direct TV also got into my bank account

I was call by a direct tv associate offering me a deal with at-t who sub contractedwith direct tv. I was b to get a package deal of fone-internet-tv for 123 a month.It souned real good. First month bill was for two-hundred dollars. I let that slide because I figured the insulation charges. The following months bill was 200 dllars again. I called them reminding them of the bundle price,so the told me to send only 97 dollars.Ok I figured they discovered their mistake.Well the following monts bill was for 265 dollars.Which then I told them I no longer needed their service.First I want you to understand,I am a 77 year ol retired woman trying to survive off 1060 dollars a month. I checked my bank account this am and discoved I was in the red by 200 dollars. these a---holes took almost 400 dollars from my account. So I am pissed. I dont know how I am going to eat the rest of the month. I don't have a spouse. '
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#295648 Review #295648 is a subjective opinion of poster.
Hello i am Louis Kuntzmann at 205 Harvard Princeton TX 75407 and i moved from Oregon In December a gentleman came to my home selling your service a few days after i got here. I was told that i would get free installation with a dvr and the other two receivers but...
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2 comments
Anonymous
#426390

Dear Anonymous, I thought she spoke better than you Migrants.

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#295624 Review #295624 is a subjective opinion of poster.

Directv in Livingston, New Jersey - False rebate advertising

Friends rebate missing from bill i phoned and they will not give me the rebate now that i have the service and the first bill bad customer service beware they do not give you the rebates and you are stuck i was on the phone for over an hour and no one would take care of the issue. Someone should stop the false advertising i know there are laws that protect us but what is my next step i have only had the service 14 days and they want a 250.00 cancellation fee. They are crazy who can promise a customer something and then not give it to them. They advertise for new customers then treat them badly
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1 comment
Anonymous
#426406

I had the same problem. No one told me about rebate until I called them and questioned and they said I have to do a rebate which if I do after activation I will have to wait 6 to 8 weeks which is *** since there bill never mentioned after rebate.

Review
#295560 Review #295560 is a subjective opinion of poster.
Loss
$100

Directv in Oranjestad, Aruba - Pissed with direct tv

I called direct tv to notify of pending suspension on account was informed that I must pay for month ahead of time before suspending account totally *** reply from company. I deceived to just cancel account after 12 hrs and go with another provider Poor company policy and customer service. When I told them I was canceling service via email they indicated that they would not accept cancellations by email but only by phone. (a used car sales gimmick). Being out of the country I refused and stated by email cancel. Finally after six days I got a email reply that account would be cancelled. But it toke five emails and horrible custo er service.
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#295442 Review #295442 is a subjective opinion of poster.
I was going to move to a nearby town in 4 months when I called Directv, about their services. I was told that I could sign up with their services now, and when we moved the install to our new home would be free, so I signed up and cancelled my other cable service. A...
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1 comment
Anonymous
#697857

Yeah, they took my rent money. Single mother, they don't care, that we may be out in the street. :cry

Review
#295389 Review #295389 is a subjective opinion of poster.
Loss
$1

Directv in Minneapolis, Minnesota - Interesting policy when moving and can't take service with you

I am moving into a townhome complex where dish service is not allowed anywhere in the complex. Called DTV and told them that I would need to cancel the service 6 months early due to moving into a complex that would not allow a dish. The reply was that I would have to pay their early cancellation fee. Really...? I did not buy the townhome with DTV in mind and probably won't cancel the buying of my new home because of DTV, either. Probably won't lose much sleep over dumping this unfortunately near-sighted group of carpetbaggers, either. Good luck, DTV, getting the $$ from me... I'd rather see you in court over your inflexible and inconsiderate rules.
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#295377 Review #295377 is a subjective opinion of poster.

Directv in Fort Lauderdale, Florida - Direct TV

Yes I have direct tv and fist this is the price they quoted is not the price I was charged I called to resolve this and got someone I could not understand who just kept saying the same line over and over. Second I got charged for a movie I didn't watch and called to have this corrected on my bill and same thing got a operator who hardly spoke English and would not fix or resolve my issue. This company is a joke they lie to get you to sign up then do anything they want and get away with it. This company should be fined for how they treat their customers since we are not free to leave without penalty.
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1 comment
saleha77
#429768

I just got Direct TV this month too.I talk directly to the local company in WI when I need to call someone.What I did learn recently though is...the contract is not for keeping the channels or the monthly price you signed up for.It is a 24 month contract that states YOU have to pay them for 24 months but they can change everything if they choose too.

Review
#295127 Review #295127 is a subjective opinion of poster.
Loss
$550

Directv in Houston, Texas - Lies lies lies

i was a consumer of direct tv and now that i have cancelled, i was told that i would receive boxes to return my equipment and was told by agent that i would have two weeks to return it. well, just received my boxes and they have already charged me...will never do business with someone that says one thing and does another....very pissed off!!! their customer service "sucks", no resolution, not even after talking to a supervisor. was told that agent didn't know their policy....really!!!!....how about teaching them your policy before they start talking to clients!!!
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1 comment
Anonymous
#429807

I purchased the NFL Sunday Ticket, which is in the hundreds of dollars. The first Sunday rolls around and my service goes down.

It finally comes back on during the fourth quarter after I call and complain im told we can't gives refunds on the Sunday ticket. All i wanted was one day of the charge refunded but even a supervisor tells me no. 2nd and third week go by fine then the fourth week is the same thing and no one can help me. Its just too bad I missed week four and no refund of any sort.

So I called and cancealed my entire service and eventhough I didn't watch the final weeks Direct TV keeps sending me collection bills nearly 2 years later. WORTHLESS COMPANY NEVER USE THEM!

Review
#295104 Review #295104 is a subjective opinion of poster.
Loss
$416