Latest review first
Directv in Livingston, New Jersey - DirectTV - Death certificate on NON-ACCT HOLDER
DirectTV shut off service to 2 tv's and left one on, after "someone" sent them a copy of a death certificate on someone ELSE that died 4 months PRIOR to my step-mother, who was NEVER an account holder for DIRECTTV. They said it was the account holder (my dad), but would never read the name on the death certificate to me. The CR tried to deny it and said I misunderstood. After pressing her she said they did have a copy of a death certificate! Who is TROLLING for death certificates and giving them to DirectTV? They said today to send email thru their site, but that thing acts like it never send any msg. Tried at least 5 times.
Directv in El Paso, Texas - Direct tv ripoff?
Be very careful when dealing with direct tv. I was told that my rate would be around $30/mo and that there would be a slight increase after 1 year on a 2 year contract. Maybe it is a slight increase to Bill Gates, but it went to $80 per month. When I called to disconnect, I was told that there would be a disconnection fee that ammounted to $80/ month for the next 11 months, (until the 2 years ended). Now they refuse to send me a box to return THEIR equipment that conked out with 2 weeks left. I was told it would be deilvered promptly, and was also told that if the equipment does not get back to them by 2 weeks after contract expiration, I will be charged an additional fee between $200-$300 for failing to do so. I plan on returning to DirectTV as soon as Thomas Jefferson rises from the grave and asks, "what the heck are you doing to my country?"
Directv in Caldwell, Kansas - Technical support
the first question you ask when calling in, is what language you speak. then when someone gets on the line they can't be understood or don't speak plainly for us common folks. now i know everybody should have a chance, but i was the guy with the problem. if you went to a doctor with a problem, you would surely want to understand what he told you, so you get over it without additional problems. will keep trying to hold my patience when calling---- otherwise, i am still ok with direct tv as we have been with them for over 10 years.
Going back to the end of October 2011 when Directv had their issue with Fox, i had decided that i would change suppliers if Directv where no longer going to carry. I really did not want the hassle of changing providers however living without Fox Soccer Channel was not...
Directv in Seattle, Washington - Early cancellation fee
I was living in a apt. complex that allowed Direct tv satalite services. I lost my job in Sept 2011,living on unemployment than & now..before I had lost my job had sighned up for the 2yr. agreement over the phone. I was in the process of transferring all services to a less costly Apt complex,not in any agreement (rental) that I could not have a satalite service. On the day that Direct tv Installer came to set up the landlord informed him & myself that he was not allowed to set-up the dish ontop of the Roof or any where on the primeses, I had alresdy sighned the physical agreement for him to set-up. I contacted Direct tv customer service to inform them of my delima,and was told that a specialist would contact me. I recieceved a bill and conclusion that I had "Early cancellation Fee" of $420.00, After credits for Install charges ECT>>( I say only) $211.61 for what??? I'm paying for the next 1 YEAR of service contract!!!! I have nothing to show for what they want to bill me for !! Bull cr......p. Sending a bill despute to them for something I can't afford along with nothing to show for it!!!
Directv in Elkhorn, Nebraska - New potential customer
First I'm really disappointed in dtv one month ago I bought a house now dtv is telling me I need a 200 dollar start up fee cause I have bad credit plus I was left on hold for 15 mins in the middle of applying I wanted dtv but if this the way you treat potential customers forget it I was very upset and I do not appreciate being talked to as if I was a child I am a 49 year old women married 29 years so if you can fix things maybe the next customer won't get mad
Directv in Washington, District Of Columbia - Directtv ripped me off
my husband got directtv back in november has payed the bill on time every month we recently moved and transfered our service and found out that we couldn't get service where we live because we have to many trees. We were told that we would get our deposit back plus the moving fee. My husband just found out that we can't not be refunded that the money is lost. That is corporates way of saying we ripped you off. We were told by two different people that we would be refunded in full. BULL ***!!!!!!!!!!! God Bless corporate america
Directv in Overland Park, Kansas - Direct tv sucks!
This company does not back up any of their mistakes or promises. I will be leaving as soon as my contract is up and hope nobody else gets treated the way I did or do! If you start any service with this company make sure they send the right amount of receivers promised cause if you wait to long or don't know whY your getting into they will take full advantage of your mistakes! My reciever has been slow so they sent me a new one after numerous phone calls. I went to hook it up and they wanted me to pay my passed do bill that I haven't even received yet and has nothing to do with my broken reciever that I've had to deal with in th meantime. I think they owe me money for having to deal with this!
Directv in Laredo, Texas - Direct TV Lied
We had been Direct TV customers for years. Knowing we were going on our retirement trip we called Direct TV to get info to make a decision on either canceling our service completely or just putting it on hold until we returned. We were told we could put it on hold for 6 months and then call again to renew the hold for an additional 3 months. Why should we pay between $111 a month for something we are using. In January I called to confirm we were not yet back (6mths) and wanted to renew the hold until the end of March. NO they would not do it. So I said then close the account and I would just reinstate it upon our return. Now they are charging me $275 for equipment, that is in CA and I am right now in MS. They are willing to loose a customer for future years for a 3 month hold. Obviously, they are not very good at customer service and could care less about continuing customers.
Directv in Mooresville, North Carolina - Direct tv
We signed up with direct tv and got bundled without being asked with windstream. had to change our phone number of 22 years. now they are going up so much on our bill, i callled today and new customers get lower rates than loyal customers, i was told nothing could be done and if we switched services we could not come back to direct for 2 years. we live on a fixed income as my husband had a stroke and we cannot afford a higher bill but they do not care, i even told the rep i would change to dish network and that did not make a difference
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