Latest review first
Directv in Troy, Michigan - Your new format
our new format is totally unacceptable. The print is too small to be read if you are further than 5 feet from the TV. The background is black and makes reading the info almost impossible. I have both Direct TV and cable...am seriously considering canceling your service. I have been a customer for 10 years..never complained about anything...but this is too much.... our new format is totally unacceptable. The print is too small to be read if you are further than 5 feet from the TV. The background is black and makes reading the info almost impossible. I have both Direct TV and cable...am seriously considering canceling your service. I have been a customer for 10 years..never complained about anything...but this is too much.... our new format is totally unacceptable. The print is too small to be read if you are further than 5 feet from the TV. The background is black and makes reading the info almost impossible. I have both Direct TV and cable...am seriously considering canceling your service. I have been a customer for 10 years..never complained about anything...but this is too much....
We upgraded our equipment late in December 2011. We called shortly after Christmas to cancel our account due to problems many other Americans are facing. We cannot cancel without being charged of $400.00!!! This is outrageous to say the least! We have paid for...
Directv and no Fox channel.
We are unable to watch the playoff games on FOX. There is no reason the consumer should have to pay for the channels while they negotiate. These stations should be available. There is no excuse when we pay our bill. There is no discount or compensation for this interruption. The company which is directv should offer some type of compensation until the matter is resolved. Instead when you call them they blame the local station for the black out and Directv does not take any responibilty for the problem we as consumers are stuck with. Please reconsider doing something in return for your customers.
Directv in Hartford, Connecticut - Direct TV charging me $480 dollars for 48 hours of service
In a effort to rein in our bills my wife contacted AT&T to see if our phone, bundle package could be reduced. They sold her on the Idea of switching from dish network, to direct TV. AT&T's "new partner". I was listening to the conversation and she was told we would still have all the same options. Well after a 2 hour Install with new holes in our house we find out how much was different, and the services were not at all equivalent. My wife called Direct TV to complain about the differences, she was informed that if she wanted to cancel the service she should have called within 24 hours not 48 hours, and there would be a $480.00 termination fee. So much for trying to save money. I called the Direct TV call center, because my wife was to upset at this point. They were very nice, but I spoke with a supervisor who informed me that no one at the Call center had authority to change or reduce the bill. My only hope is to try thru the corporate website complaint section. After some searching online it seems as though there are quite a few people in a similar situation, as to being misled into a contract by being verbally told one thing and delivered another. Anyway I know I face many hours of phone calls to get this resolved, I was just hoping that Channel 3 could shed some light on the dealings of this company, and find out if this is more common or perhaps really is just a mistake. I did find it ironic that it would make a great headline 480 dollars for 48 hours of direct TV service. I will solider on in my quest to get this resolved but I would be deeply grateful for any assistance Channel 3 could provide.
Directv in Miami, Florida - Not having channel 7 is terrible
should not be customers problem if direct tv negotiations are not going well. i pay a lot of money to watch tv. i expect to get what i pay for. what good is a mercedes with 3 tires. i will be looking for another service. in 23 years, i never had a problem like this for such a period of time. please let me know what direct tv is going to do about compensation for their mishap. i am tired of people doing what they want with my money. this is America, not a communist country. please respond as soon as possible
Directv in Saint Paul, Minnesota - *** Deposits
My husband and I just moved back to Michigan and wanted to get satelite again. My husband has an old account in which he paid a $ 200 deposit. When we had the satelite shut off we never got the deposit back and now that we want the satelite turned back on....Direct Tv wants another $ 200 deposit! This is ***! I think that either we should have got our deposit back or they should reinstall satelite on their dime! In this economy, we cannot afford ANOTHER deposit! Our account was left in good standing. This is really wrong! Also, the lady we talked to on the phone was trying to be pushy about getting the service and I told her that if they wanted our business so bad, they would make this situatation right!!
Directv - Channel 7, WSVN in South Florida
After barbecuing, everybody was excited to watch the playoffs; Surprise, Surprise!!! NO NFL game. I just called Direct TV customer service, and asked what are they doing at this time to solve this problem. The answer was, "We are still negotiating with WSVN". How Long? At this time we are still in negotiation with WSVN." This is very frustrating, and no apologies!!!! Play off season, my other shows were there! And we loyal customers will just wait until they are done negotiating? Time to pull the plug, what am I paying Direct TV for? No notices, no apologies, no warnings....
Directv in Santa Cruz, California - My Son's death!
I have spoken on two different occasions to a direct TV representative. I have written two letters asking that my account be closed because of my son's suicide. I left my home in November and I'm in an apartment where they do not allow dishes. Direct TV still wants to charge me an early disconnection fee of $400.00. I am now unemployed and just trying to get myself together. I was not dis-satisfied with the service, I need to cancel because of circumstances beyond my control. When do you give a little compassion and bend your rules?
I am a customer of Direct TV and we have been 99% pleased with the service provided by them. Several months ago FX channel posted something on their channel that they were in contract negotiations with Direct TV and there was a possibility that we may lose that channel...
Directv. tell you one thing to get you. then go up on there bill. lies....
Directv said my bill would be on the 20th of the month but it is due on the 5th.. my first bill came 2 days after I was hocked up. 3rd bill and it has gone up. so that year has gone out the window.I am mad.... so I am saying don't go Directv!!! you cant get a supervisor that you can under stand. when I called ofter 2 days of having them about that bill was told that they could sue me , what a great company. If you can get a cable company, go run to them... Direc TV, DIRECTV NO! NO!
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