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Directv in Chambers, Arizona - Free premium channel scam

Part of the sign up package was "free" premium channel service for three months. At the end of the free period they started billing me for these free services which I did not want. I called and cancelled the premium channel service but could not get the charges reversed. The agent informed me that I had been informed when I signed up. I guess it was buried in the agreement somewhere. My advice--don't accept the free service unless you want it. Tell them "NO" from the beginning. They are ruthless and "customer service" is not really in their vocabulary.
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2 comments
Anonymous
#410582

You have to cancel as you were advised. 95% of the people that do not want it after 3 months.

You were told and sent a letter. You are just part of the 5% that didn't pay attention, that's all.

steverock
#409096

It said in plain English, "free for three months". So does it not stand to reason that it would *not* be free after that?

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Review
#288790 Review #288790 is a subjective opinion of poster.

Directv in Doylestown, Pennsylvania - Directtv best experience yeah right

My husband in AND OUT OF THE hospital 2 weeks VERY ILL ALL HE wants WHEN HE GETS HOME IS cable I set it up. Directtv calls he tells them to please talk to me as he is ill. Mine you I set everything up and some snot nose imbecile named David sends my account to the fraud department so nobody can help me but him. SPOUSE UNABLE TO ANSWER HIS QUESTIONS DAVID STRESS ME OUT MORE. I am traumatized as it is with my husband recovery and the last THING I need is to be stressed out about cable. Sooo I said just cancel the entire order to include internet and some other *** tells me I cannot cancel service that I do not even have YET. Somebody tell me how this is suppose to be the "best experience". Life is hard enough. It is cable people. VP RIGHT JUST LIKE ALWAYS YOU DO NOT GIVE A RIP AND NOTHING IS GOING TO GET DONE OR CHANGE. Comcast is looking better even if it cost more. YOU CAN GO YOU KNOW WHERE IS THAT DIRECT ENOUGH FOR YOU.
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2 comments
Anonymous
#414869

If I didn't know better I think you work for Direct TV. :?

Anonymous
#410589

If u received receivers from DirecTV and wanted to cancel without returning the receivers then that would be why u were sent to their fraud dept. At anytime you can ask to speak to their Supervisor if u were not treated with respect.

I've only received courteous professional service.

How you talk to someone often affects how your requests are handled. Try being nice and I bet u can get ANYTHING done.

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Review
#288742 Review #288742 is a subjective opinion of poster.

Directv

I'm writing u because u all say i still have to pay on a bill that Iv already payed off. and there for I'm not paying it again so please stop sending me bills. the next time i get a bill from u all I'm calling the better business borrow. So u need to tell DirecTv that they are payed off so they can let use have them back. This is the last time I'm going to let u all know how i feel because I dont like getting mad over stuff like this . Thank you
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2 comments
Anonymous
#409609

If you have any kind of receipt showing you paid them off.I'd think that would be all you need, just send them a copy by registered mail,they have to sign for the letter and cannot tell you they did not get it.

Anonymous
#408351

Is this a debt collector? Do they continue to call you numerous times per day?

If so you can sue them for harassment. I work at a law firm that handles these type of cases all the time.

If you'd like I can have an attorney take a look at your potential case. email me jukim@consumerlawcenter.com

Thanks

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Review
#288568 Review #288568 is a subjective opinion of poster.
Loss
$508
I received an automated phone call today from Direct TV. I have not been a customer with them for 2 months now. When I called back and spoke with an associate she was rude and did not explain things in a manner that they should have been. I asked to speak with her...
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2 comments
Anonymous
#409619

Carolyn was probably not her real name,they use phoney names.You said you have not been a customer with them for 2 months? did your contract expire?If not and you simply stopped paying, You might want to change the numbers on the card or bank information they have on file for you as it may have just been a number off and a mistake that they will find and succesfully charge your account

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Review
#288559 Review #288559 is a subjective opinion of poster.
I signed up for directv in late October and was installed on the 24th. By the next day or so, I realized they were billing me the wrong amounts, lied to me about bundling with AT&T among other things...so I called to disconnect on the 26th. I was told there would be a...
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2 comments
PSJ1
#415874

We have Visa-and I got proof that they considered the matter to be final (from Directv). Plus after all the stink I raised over the guttering damage and the trash he left behind, and the fact that we only had service for a few days, they told me they would not charge any extra fees for disconnect and would refund the charges on our card. I think the next step is to have a gutter/roofing company come estimate the damages they caused when installing their equipment.

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#288550 Review #288550 is a subjective opinion of poster.

Directv in Houston, Texas - Changes to Direct TV

Dear Direct TV Execs: Please assemble everyone responsible for the changes in your user interface, then : 1. eviserate them with a dull, rusty spoon 2. shoot them 3. fire them 4. cancel any survivor benefits to the progeny 5. return to the previous interface. What in the *** were you thinking? bla b la bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla That should be enough.
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Review
#288470 Review #288470 is a subjective opinion of poster.

Directv in Beaumont, Texas - Index color

Changing the index screen to black. It's had to read from a distance. You did not take into consideration of those with poor sight. Blue was just fine. Change some times is not the best interest to the customer. If it is not broke don't try and fix it. You know the Japanees did not change the cars or products they took what we had and improved it many times over. The chineese are using the price feature to attract business. and they are goog a good job. Why hasn't Direct TV done the same to improve.
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Review
#288347 Review #288347 is a subjective opinion of poster.

Directv in Columbus, Ohio - Mr President, CEO HELLO HELLO DIRECT TV & PRIMECAST

My billing has been WRONG for over a YEAR NOW!!.You call and talk to someone from Direct TV and PRIMECAST and they never can get the BILLING CORRECT.You call back and that PERSON does'nt work here. YOU ADVERTISE THAT "WE'RE LISTENING & OUR EAR ARE WIDE OPEN I NEED HELP WITH MY BILLING MR PRESIDENT OF DIRECT TV & PRIMECAST!! PRIMECAST IS JUST AS BAD WITH THERE BILIING no one KNOWS anything THE BILLING IS ALLWAYS WRONG AND THEY BOTH CHARGE & CHARGE AND NEVER FIX THE PROBLEM .IT IS TIME TO STEP UP DIRECT TV & PRIMECAST AND FIX THIS PROBLEM???????
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3 comments
Anonymous
#468150

DO NOT GIVE THEM YOUR CARD!!! They over charged me for 212$ and i have been on the phone for a month now and no refund...

I am on hold now to find out where my refund is and its been an hour... When you press pay your bill it goes straight thru, when you press 2 it puts you on forever hold.

Anonymous
#409613

Strick..You Might want to watch your bank account or credit card whichever they have on file for early cancellation fees since their contract is for 24 months.Also when you return their equipment get a tracking # to prove they got the equipment otherwise DTV will most likely try to charge you for that also. The only way to avoid them charging your account is to close the account or change the # unless you paid a deposit,which they will keep.

Anonymous
#409116

I hear you Dave D!!

I was with them for 18 months and the accounting was a mess from the start.

Finally quit paying them and they cut off service 1/11/12.

I don't think your will get any relief and soon the pleasure of the service will be outweighed by the monthly hassle over the bill!

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#288287 Review #288287 is a subjective opinion of poster.

Directv in Fort Mill, South Carolina - Direct tv lies and overcharges constantly!!!!

Direct tv made a deal with us setting up a certain monthly price for certain services. They promised not to change the price no matter what. Multiple customer service reps. did this. But... every month the bill was higher by $15. Each month increased. Now they are giving lates fees and trying to suspend service because we will not pay the wrongly owed amount. They are cheats and liars and should be put out of business. To get out of the agreement that we are trying to uphold, we will have to pay all the fees and the fee to discontinue the contract, totalling around $400. Terrible!
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1 comment
Anonymous
#840568

Agree! I have same issue

Artist80

Review
#288196 Review #288196 is a subjective opinion of poster.

DirecTv tries to extend contract

I would like to warn existing Directv customers of what happened when i cancelled. I had a set cancellation date of 1/21 made on 01/07. On 1/11 i received a call from customer retention. The representative offered me free premium movie channels until my cancellation date. My first reaction was Ok, but I asked questions. The answers were not good. As it turns out, if i had accepted my cancellation would have been voided and billing charges would have continued until i called and set a new cancellation date. In short, if you cancel Directv, be careful and ask questions. They will call multiple times with offers that will cancel your cancellation.
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1 comment
Anonymous
#408780

They don't "try" to extend your contract. You must do something in order for that to happen.

Read your agreements and contracts.

They apply to you. At all times.

Review
#288117 Review #288117 is a subjective opinion of poster.