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Hi, I bundled up with Direct TV and Century Link on September 2011, and they told me that it would take 3 month billing cycle for my bundle process to complete. Two month after i didn't receive any bill from direct TV or Century Link so i call Century Link to pay...
Directv in Bella Vista, Arkansas - Fraudulent Billing by Direct TV on my Visa Bill
I am a 8 yr previously loyal customer of Direct TV. I started my service in 2002 and ended it in April of 2011. I was compelled to end my service because of a move. I more than fulfilled my contractual obligations on my outdated HD recievers. However, your rep. attempted to bill me for a prorated time period which was completely bogus. I had my HD recievers, over 2years one of which failed within a year of activation. I sent it back to DTV for a replacement. Then the other one faultered. Your rep. informed me that a replacement of a broken reciever constituted a reset of my contract time. It took me at least 2 hours over the phone to get that issue resolved. Now, I have been charged for 4 PPV movies which I never ordered. Two of which showed up on my Visa bill 6 months after terminating my service with DTV. I made it clear that I dissaproved the use of my Visa for charging, once I settled my final monthly payment in April It's amazing how poorly a long term client is treated, and how new customers get all the perks of new high tech equipment and programming packages. Their business practices are unacceptable!
Directv in Troy, New York - Illegal, maybe. Unethical, yes.
My husband and I split in July of this year, after which I guess he decided not to pay for or return equipment to DirecTV. Because my card was the last used to make a payment in MAY, they have charged me for all past due balances, totaling over $600 at this point. My name has never been on the account, even when we were married, and his name is not on my bank account. However, because I paid with my card, I gave them "permission" to use it at their discretion at any time in the future. It's day 8 of their "7 to 10 days" to have my money refunded, nothing yet. Also, because of this debaucle, and the fact that I'm not real keen on this happening again, I have to close my account and open a new one. Because of THEIR unethical practice. Thank you, DirecTV, for making my holidays a nightmare. I will never, ever use your service again and am telling everyone I know (and even those I don't, as evidenced by this rant), to steer clear of ever doing business with you.
Beware all readers seeing these negative reviews on Satellite Direct and Satellite Direct Advanced Internet TV. Any review you see this company that says ,pissed,scam,rip off, pathetic etc will be an honest review of this company. I rarely give any company a negative...
Directv in Salem, Oregon - Direct TV Fraudulent Charges
It all began when i purchased direct TV, the receiver they gave me was defective 1 day after beginning service, so the sent me a new one and the nightmare began. We sent back the defective receiver 2 days after receiving the new one. The automatically debited my account for 160 bucks over drawing my bank account for not returning the receiver 1 month after i sent it to them. One month later after many calls they finally found the receiver, but still wouldn't return the money to my account, telling me they were set up to only take money out not put it in. The manager told me to dispute the charges which i already did anyway. I asked to be put on regular billing and off auto pay, which they did, the next billing there was a 10 dollar charge for hd. They told me when taken off of auto pay u have to pay an extra 10 dollars now for hd, they only told me this AFTER i was billed, so i asked to go back on auto pay. They re answer was once off of auto pay you cant be put back on it . So now instead of the 35 a month I signed up for i was being charged 45. They then offered me 3 premium movie channels for free for 3 months so i got those. At the end of the 3 months i called and cancelled them< they told me i could purchase them again there was a special buy one get one premium channel for free so i did. The next bill i was charged full price theyre explanation was i had to pay full price untill my billing period ended. Half way through the month they disconnected me with no warning for putting a stop payment on the 160 they should have never charged me for. I called and talked to a manager he told me i owed them an outragous amount of money that i pay it or no tv. I told him i had called direct tv every month and paid the exact amount they told me to pay. He told me that didnt matter That I pay the new amount or no tv. So i told him im cancelling my account he told me i will be billed for all the fraudulent charges and the two year agreement or they will ruin my credit.
Directv in Mobile, Alabama - Direct TV
Wow, after considering and reading all the comments concerning Direct TV, I have come to the conclusion that 90% of the complaints cannot spell and have no idea how to use spell check. Not a lot more to say, but reviewing these comments, etc., since I am considering switching from AT&T U-verse to Direct TV. I currently have AT&T U-verse U-300 TV, 18 Mbps high speed internet and unlimited national phone service with all the extras. Too bad I have to say that after only 2 1/2 months of service, the operational reliability is poor at best.
Directv in Ridgecrest, California - SCAM!!
I called to set up Dicect TV yesterday and was told I need to go online to receive rebate. The representative i spoke to did not enter correct information in their system... i was forced to call in. They updated my email address and I try again... again I cannot get through I call in agauin and now i am being told the previous renter has an outstanding bill so if is affecting me I have to call back tomorrow because their office is closed. I was told will have to fax in information showing it is not the same person???? We do not have the same Name!!!! Today I have called a total of 6x, was placed on hold for over 10min each time, was transfered to a voicemail and not a rep. I keep hearing sorry we cannot help you we have to transfer you!! Very Pissed.
Directv in Jacksonville, Florida - I wanted Anntenna TV from direct TV and they wont help!
Direct TV does not do a thing about helping a customer to get a tv station I wanted a local staion called Anttenna TV and they dont requist my wishes to put it in the programming! I asked and they would not put me intouch with any one that one direct me to the proper person or persons in charge of changing this! Its a simple request and can be changed, PLEASE DO SOMETHING ABOUT THIS !!! other dont get direct TV they just do care! No customer serive , all they know how to do is charge! Thats really sad ! I miss my other provider! Comcast!
We have had Direct for many years, never paid by credit card. In October, Direct TV decided to hit my credit card for more than the correct amount without authorization. Spent almost two hours on the phone being told that since they had the card number it didn't...
Directv in Norfolk, Virginia - False claims to extend contract
On November 6 (or so) 2011, I tried to cancell DirectTV and was convinced by a female phone agent to suspend account which now they claim is an extention of contract which I was never told when I first called to cancel service. She said it is an option to decide later if I wanted to cancel or not.Today, November 22, 2011, I spent a lot of time trying to cancel this service on the phone with the automated "person" and the male phone agent. Very frustrating and annoying. There was refusal to listen to me the first time to send me what I needed to return equipment. The request was made 4 or 5 times. I had to demand to speak to a supervisor or manager before any real action was taken in regards to my request for what I needed to return equipment. I felt threatened by the agent saying the credit card on the account would be "debited" which I felt were services not received or requested. This company uses trickster antics to prey on poor people. They are dishonest and nasty nice. I would never recommend DirectTV and I hope they go out of business because of their practices.
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