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Directv customer service BLOWS!!

Okay, so I am a pretty patient woman, but when I get HUNG up on 5, yes, 5 different times - you are going to hear it from me, assuming I can speak to an actual human being, and one that speaks english! All I wanted was to enquire about their "bundle package" which includes a landline and internet. I was transferred 3 times. I hear them typing notes as I am asking questions Well, so I thought. When I finally got to the right department that was the first time I was hung up on. Called back again, thinking when my account info was pulled up the "notes" would be inputed --- NOT. This went on 2 more times. I was on hold for 43 minutes the 2nd time because they couldn't get me to the right department, I guess! They need to get a better system going, better training, and perhaps hire people who can actually speak and understand the english language... FRUSTRATING!! What's funny is the experience I've had speaking to their billing department is entirely different. After all that, I still haven't gotten any information on what I wanted. I am in the process of switching to comcast. I will read the reviews before hand though ....
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Review
#272896 Review #272896 is a subjective opinion of poster.

Directv in Brighton, Michigan - More Hidden Fees

I had directv installed a week ago got my first bill it was more then I was expecting called and asked why they told me because I had not signed up for some rebate prior to installation if I had it would appear on my first bill since I did no it would take 6 to 8 weeks to process so basically to bad and they are not willing to do anything so you know what I would tell everyone I know to avoid Directv like a plague. It appears that they always find a way to screw people over!!!!
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1 comment
Anonymous
#369806

The same thing happened to me!!! I actually submitted the rebates as soon as I received the email and apparently they have not processed!

Review
#272854 Review #272854 is a subjective opinion of poster.
Loss
$65

Directv in Frederick, Maryland - Direct Tv has to be the wost company in the business!!

We singed up with Direct Tv with the promise from them that we would receive Internet through Verizon. When the Direct Tv service was installed we called Verizon to get our Internet service started. They told us that they do not offer Internet in our area. We called Direct Tv and they said sorry but there is nothing they can do AND that if we cancel with them they will charge us a $450 cancellation fee......... We have been working with them for 2 weeks on this issue and it was now gone to the BBB. Stay away from this company!!! Anyone that does not stand behind what they offer or say is not worth it.....
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1 comment
Anonymous
#371838

all the direct tv subscribers should band together like what happen at bank of america'

we should demand that we should be able to pick the channels of our choice from a list of channels availible and don't cram a bunch of music channels I could care less about. Of cost this would have to be a reasonably charge and not stick it to us. Also direct tv should offer the same package at a lower rate for senior citizens on a fixed income.

Review
#272849 Review #272849 is a subjective opinion of poster.

Directv in Bloomington, Minnesota - Direct TV Lies

I signed up for direct tv almost 2 years ago and at the end of my contract in January I will be cancelling the service. I was told upon sign up that my bill would only be 64.00 after my initial promotion ended after the first 6 months. My bill increased to 94 dollars instead and when we asked,why the drastic increase they said they can increase their fees and do not have to give the customers the prior acknowledgement that they are increasing fees. I find this to be underhanded and a very bad way to do business so I will take my business elsewhere.
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2 comments
Anonymous
#370862

Same thing happened to us. We signed up about 1 year ago.

Upon sign up we were told one price. Today I find out that Direct TV is about to withdraw an additional 30.00 on my bill. I was also told that they said they can increase their fees and do not have to give the customers the prior acknowledgement that they are increasing fees. I was a DISH subscriber before and I will be a DISH subscriber again as soon as I can get out of this silly contract.

Think before you sign anything with DIRECT... or you will be screwed too.

Anonymous
#369567

wow , thanks for all the comments, we were going to sign up but now will not,I don't want all that stress in my tv life!

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Review
#272649 Review #272649 is a subjective opinion of poster.
Loss
$40

Directv in Hearne, Texas - Direct tv R16 model dvr disapearing guide

Have been complaining to direct TV for a year that my receiver doesn't work properly they replaced the receiver a year ago yet i continued to have an issue a tech came out today and replaced some other equipment an hour after he left the system was messing up again. I called direct TV again and they informed me that all of the R16 model dvrs have this disappearing guide issue and they do not have a solution to fix it. So they admit to knowingly charging us for faulty equipment and not doing anything to fix it. They don't care about the consumer they just want our money. Directv is a joke!
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Review
#272486 Review #272486 is a subjective opinion of poster.

Directv in Philadelphia, Pennsylvania - Direct Tv Stinks ( am i am being polite)

I had direct tv for almost 2 years, nothing but problems, kept searching for signal in 771 ( whatever that means) screen freezing, changing channels by itself then going back to the channel you were watching, I called an complained numerius times and they did nothing ( now i am talking about all these problems in nice weather,,,worse in rain, wind an d snow...) I finally had enough and called to cancel,, now they were nice to me,,,gee what's up there,,lol,, anyway toooo late had enough...of course i get an early cancelation fee of 140.00,, I called to complaine about that also , got an arrogent rep, I never signed any contracts and asked for a copy of the contract i signed,,answer was, of course, we dont need your signature,,BULL, worked my way up the chain of command ( waste of more of my time) still got no where..they will not drop the cancellation fee..but its ok for them to charge for a service that you dont fully recieve..(wish i could aford to test this case in court,)check out all the other lawsuites ..If you have direct tv and are happy great, if you dont get involed with them...I now have fios and its the best,,hope they put direct tv out of business.....
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Review
#272372 Review #272372 is a subjective opinion of poster.
Loss
$140

Directv in Myrtle Beach, South Carolina - YOUR REPS NEED BETTER TRAINING

well first your reps need better training, the left hand does not know what the right hand is doing, upon getting direct tv I was told that it was a 1 yr contact not a 2yr contract. I have always delt w/ brighthouse and had excellent service w/o contract. and they were always on top of there reps. Direct tv always goes out when it rains or strong winds if there is a contract involved then your service should be alot better.Your companyis not a very realiable company, I NEVER HAVE HAD TO DEAL W/ DIRECT TV AND HOPEFULLY I NEVER WILL AGAIN I PEFER BRIGHTHOUSE WERE THERE SERVICE IS OUTSTANDING...WORKERS THERE NEED TO BE BETTER TRAINED...
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3 comments
Anonymous
#370285

I agree, before signing on, I called several times to get questions answered, all they want to do is sign you up, they don't really answer your questions completely, so after you are signed up there are many surprises, half their channels are info-mercials. I am going back to cable, when my contract is up

Anonymous
#370208

You are absolutely right about better training. I worked for the Direct TV customer service center - Convergys.

After 5 weeks of training, what was left of a group of 22 people was thrown onto the call center floor unprepared. I worked for 5 months and at that time there were only 2 others of the original class of 22 who started still employed. The training is insufficient and there is very little support from team leaders and managers once taking live calls. It is an impossible job!

I am passionate about customer service but this job is not about customer service. It is all about getting sales, contracts, and new customers. Once they've got you, they dont' care. I did care but to stay employed, you have to quit caring.

I got fired.

Go me. I do not support Direct TV!!!!

Anonymous
#368046

we were never told that we had to have internet to get the movies by the time we figured it out on our own it was too late to cancel. And then we get the bill and they are charging us this random amount which was not even the amt.

that we were told about!

Your incredibly on when you say that their personell need to be trained... and so does their Customer NO service!

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Review
#272240 Review #272240 is a subjective opinion of poster.
if you drop channel 11(CBS)......I will be dropping you I am so fed up with Directv with you raising prices and threating to drop the most popular channels and now channel 11 where the TEXANS play and most of the number one shows are. This is like a scam on your...
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5 comments
suzzoo
#394854

I've gotten the notice to listen to some guy tell me they might have to drop certain channels--it's just a matter of money, I'm thinking--DTV wants to charge a LOT and give you minimal service, so. . .I'm just waiting out the remaining months on my contract so I can get my cable back!

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#272109 Review #272109 is a subjective opinion of poster.

Directv in Corvallis, Oregon - I am very upset that you are cancelling the Fox channels

If you go through with cancelling the Fox channels, we will probably go back to Dish Network. The reason we came to you in the first place was because Dish did the same thing you are doing with different channels. After we changed then Dish got those channels back. You also had a better valus for your money. If you go through with this, then you no longer have the better value. You will lose a ton of customers if this goes through, but then I guess you know that and really don't care! If you care about your customers, reach an agreement and do not do this.
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2 comments
Anonymous
#369551

They signed a contract with Fox on Oct. 31st before the deadline of the dispute. So I was told Fox is staying!

nikalseyn
#367842

Boy, and I thought having a communist in the white house, terror raids in the mideast and earthquakes were bad. But, a cable company not carrying Fox is just the last straw!!!

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#272089 Review #272089 is a subjective opinion of poster.

Directv in Rock Hill, South Carolina - Removing channels

Last year it was our local CBS station, now it is Fox and local NBC station. When is this going to stop?? We signed with Direct TV because of the stations we are suppose to receive and the stations that we want. Everything was fine the first several years, now it is becoming a yearly thing to threaten to take stations off your line-up. I can receive NBC at work with no satellite or cable at no charge. If I do not receive NBC with Direct TV then I do not need Direct TV and I will find another satellite company or go back to cable. This is ridiculous that we have to go through this every year.
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3 comments
Anonymous
#367781

CONTRACT VIOLATION!!!!!!!!!!!!!!!!

Anonymous
#367754

I am totally disabled and have two tv's with you. I watch tv all day and night.

CBS a favorite channel.

Guess you got pressure from the football fans, huh?! Well, here's some pressure for you: keep CBS or I will drop Direct and demand a refund from your broken contract, plus I will go to Dishtv, and then report you to the BBB.

Anonymous
#367751

CBS CBS CBS CBS!!! So you've made the football fans happy and you still want to drop a major network like CBS???

I won't watch it on VIDEO providers; I will just DROP you completely. Then I'm going to the BBB and reporting you. Your greed is unbelieveable.

My wife and I are totally disabled and we wach a lot of TV especially on CBS, so don't think we won't go to DISH tv to get proper service! :(

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#272029 Review #272029 is a subjective opinion of poster.