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directv SUCKS...take it from me or anyone who's a sales rep. You learn the way this *** company works...worse, if you sell directv, and a customer you sold to calls the 1800 number--those thieving *** sales reps--mostly idiots from the philippines or just...
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6 comments
Anonymous
#1318639

Not my experience whatsoever. But then again, I don't talk like you do -- nor does anyone I work with. I wonder where the issue really lies...

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#258902 Review #258902 is a subjective opinion of poster.

Directv services

Directv promised I would receive "local" t.v. channels when I signed up - I went over this w/the rep on the phone before agreeing...she assured me the tech would do that when he installed the system. When he arrived & we discussed it, he said it was beyond his control, that Direct assigned those channels. I have yet to be able to receive my local t.v. channels (10 mi. away); instead, I am forced to receive channels from 60 mi. away. It's a concern w/bad weather. Have sent a petition w/signatures from neighbors, as well as a letter.
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#258894 Review #258894 is a subjective opinion of poster.
My situation indicates gross incompetence (I hope) and NOT corporate policy. Let me warn you, this story is lengthy and I am making it as concise as I possibly can and still get my point across - so I apologize for taking up your valuable time: At the end of...
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2 comments
Anonymous
#337626

Thanks for the warning. I wanted to get DTV.

I'll have to think about it

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#258877 Review #258877 is a subjective opinion of poster.

Directv in San Diego, California - DIRECT TV SUCKS

Direct TV is the worst possible service to work with. My roommate was stuck in a 2 year contract, that she was unaware of... her boyfriend signed up over the phone (no signature) and used her account. Long story short, we have moved to a building that doesn't allow dish on the roof. Direct TV has been nothing but RUDE to us and won't let her break the "contract" they are *** and their customer service is awful! She is sitting on the phone with them across the room from me while I type this and I can hear them yelling at her! If you are wise, do not use direct tv!
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2 comments
Anonymous
#337574

If they have your room mates bank or credit card#,tell her to change these asap or close the account.Some apt complexes does not allow DirectTV due to bad experiences with DTV in the past

Anonymous
#336698

You know the dish doesnt have to be on the roof...and your room mate should have her boyfriend pay to break the contract. Mount the dish on a stand and put it on your balcony. If you arent facing south then you may have complications.

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Review
#258798 Review #258798 is a subjective opinion of poster.
Loss
$300

Directv in Tylertown, Mississippi - Took money from helpful mom

my son had a direct account some time between Mar and May i let him do a one time payment off of my card he moved i was unaware of his situation with directv on August18 i was attempting to pay my electric bill when i discovered 308$ was taken off my card to my surprise it was directv well they have been giving me the run around since my electricity is getting cut off on the 31st of this month after faxing them all the info they ask for and pleading with them on the phn i was pretty much told whenever we get to it ten days after that we will give your money back key word people whenever in the mean time me & my daughter will be in the dark with 90Degree temps at night Signed Mrs insignificant to directv
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3 comments
Anonymous
#366021

Hello! Your son should have been old enough to tell u the card information was on file..and what the payment amt was...make him pay the *** electric bill duh!

Anonymous
#337535

Try calling your bank as ask if you can dispute the charges some banks will let you.if a credit card was used,dispute the amount and when the money is returned to your card,you may have to cancel the card.I'd also file complaints with the attorney General in your state as well as the BBB,FTC.They may be able to help you get your money back.

nikalseyn
#336598

Well, you could sell the computer you used to write this missive and pay at least part of the electric bill with it. Your electric company will take a partial payment and set up the rest on a payment agreement.

Also, if worse comes to worse, make a punkah out of scrap material and have your daughter operate it with a string and her feet just like in India. Oh, and disown the no account son.

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Review
#258756 Review #258756 is a subjective opinion of poster.
Loss
$308

Directv Steals

After being a Directv customer since 2004, I had to cancel my services when I got married. Directv wanted to charge me to cancel my services bc they claim I extended the contract when I got a new cable box 1.5 years ago. We rolled services into my husband's account, so they could not charge for the cancellation. Instead, they charged me for "promotions" I received during my service. I had a $150 credit due, but after the promotion charges, they sent me $1.50 check. They will find a way to charge no matter what. Directv is dishonest and steals!
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#258748 Review #258748 is a subjective opinion of poster.
I asked to non-renew the NFL Sunday ticket way before the lock out. I was told by two reps this was done. I got my bill the non-renewed for the next season and not the current. A lying supervisor named Valerie said she would take care of it but did not. After 4...
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13 comments
Anonymous
#880958

I have been informed that I spent $422.98 for two years of this turd before I finally caught it on my AT&T bill.

I also told two agents VEHEMENTLY that I hate and despise football, and I did do the cancellation.

I do review my bill every month, but those charges are buried deep in my very long bill.

Before this I liked DirecTV, but this scummy consumer behavior has poisoned my user experience. I am so pissed off I'm going to switch to Comcast.

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#258586 Review #258586 is a subjective opinion of poster.

Directv

Moved and tried to transfer service to new address. No line of sight so they were unable to provide service at new address. They sent the return packaging and final bill to the old address so I never received the shipping boxes and got the bill for not returning the equipment on the same day they debited my card for $363.80. 1st CSR assured me the money would not come out of my bank account and they would send shipping boxes to the new address. However, later that day the money did come out. 2nd CSR assured me I would get my money back in 5 business days. 6 business days later . . . 3rd CSR saw a credit balance on my account. 4th CSR - this one in billing said she will expedite the refund since they made the error, but it can take up to 10 business days to refund my money. If you move, good luck. If you can't continue DTV service, make friends with who ever moves into your old house so you'll get the shipping boxes in time to save yourselves this hassle.
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Review
#258484 Review #258484 is a subjective opinion of poster.
Loss
$364

Directv in Cape Coral, Florida - Direct TV Complaint

TO WHOEVER READS THIS E-MAIL, I have been a Direct TV paying customer for over six years. Over the years I have experienced many very poor customer relations encounters with Direct TV that answer the calls. I have also had a few very good phone experiences at times. This E-mail is not to go on about years past but rather the past few months. Let me with several months ago when I attempted to cancel my Direct TV service due to continued loss of reception for years. Sure I called a number of times but was always told that is what I could experience when it rains. I get into a conversation with a Direct TV rep who advised me that I need to upgrade my service to a HIGH DEF dish and receiver. I was assured that this would eliminate by complaint of losing a signal (at times for hours). I upgrade and after a month or so I lose my service but for short periods of time....from seconds to long periods of 20-30 minutes. This is frustrating to anyone in this position. I get on the phone and after several calls and getting bumped up from this supervisor to that supervisor etc...etc. I get a supervisor that convinced me that I need to be fair with Direct TV (DID YOU GET THAT.....FAIR TO DIRECT TV) I must allow Direct TV the opportunity to attempt to correct my issue. OK, I went along and a Direct TV tech came to my house and we had a nice conversation. He checked on readings from my TV and then spent some time working on the Direct TV dish and reading on my TV. He stated that everything was in line but he did made a very, very minor adjustment to the positioning of the dish. Before he left he inquired if the tech that installed the dish installed some type of high def equipment to my wiring...I told him that I had no idea. He checked and discovered some type of equipment was not changed out to high def on my wiring. He made the change and since then for the most part I have not had a long loss of service.....sure I have had a number of 15 to 30 second losses of a picture but I can live withy thaT. Now for the LATEST-I called 8/17/11 or 8/18/11 to schedule three of my receivers to be relocated. After getting no place regarding the $49.95 hook up for each TV.....I scheduled an appointment on Wednesday 08/24/11 between 12 noon and 4:00PM. On 08/24/11 my wife received a phone call from the Direct TV tech but she had a very hard time understanding him and told him she was passing the phone to her husband. I took the phone and it was dead....ok I assumed the caller would call back in 10-20 minutes. No call back I called Direct TV and after telling my story to three different people I was told I would get a call from the office where the techs work. No call came after one hour so I called Direct TV again. One again I go through my story 3 or 4 times and get advised I'll get a call and once again I am assured a call back which I did and you guessed it I had to go over my story once again. OK....two very nice young guys show up, each with a very heavy Russian accent......it was difficult understanding them especially when they both were talking to me which happen most of the time. They ran around as if in a hurry to leave...they got my three TV working and they left......but they said they did not have a high def receiver for lone of the TV. They called direct TV and I spoke with someone who was very nice and told me she would send me the high def receiver at no charge...which was very appreciative. 08/25/11....after watching some TV when we attempt to shut off one of the TV's a message appeared....NO SIGNAL. This message would not go away. I called direct TV around 3:30PM and spoke with a girl named Kelly who put me on hold 4 or 5 times as she could not help me. During my conversations with Kelly she told me that she looked up by problem as well as discussed my situation with co-workers. She was able to get my TV to turn on and off but I always had to switch the bar going from Direct TV to TV to get it to work. She told me that this was normal...even after I told her that I have three Vizio TV and two of them have been working by only using the on and off switch but she did not appear to have an idea of what I was telling her. Finally I requested to speak to a supervisor.......I get Juan and once again I have to go through my issue and he is no help, he offers to have someone call me back in 15 to 30 minutes who will resolve my issue. As I was leaving our house I informed him of this and he asked for a time when someone can call to help me. I told Juan that I would be home by 8:00PM...but we got home at 7:30PM and I waited until 10:45PM and did not receive a call. At 10:45PM I called Direct TV again and spoke with Dustin and told me it was a programing issue and he walked me through several steps that resolved this issue. 08/26/11....We are unable to turn on the TV that was having the aforementioned problems. I start calling and speak with Mary who put me on hold several times and advised me that I need a tech to come to the house at a charge of $49.95......we went through this issue several times and I explained that my hook up was done on 08/24/11 and I have experience issues with the remote control since. All Mary kept insisting was that I must pay a service call of $49.95, it would appear to me that she get's a commission when she books a service call? Finally.....I request to speak with a supervisor and after some time I get Timothy who listen to my issue and told me that it is covered under a 90 day warranty and there will not be a charge and the service rep should know this? Tim assures me that someone from the office that the techs work out of will call back within one hour....I got the call 55 minutes later and an appointment was scheduled on 08/27/11 between 12 noon and 4:00PM. 08/27/11-I get a phone call at 8:15am from one of the Russian Techs what tells me that he will walk me thought the process of fixing my problem. I tell him that this was not acceptable, he responds that he will come to my house after 5:00pm...I tell him this is not acceptable and I was calling Direct TV. At 8:35am I called Direct TV and spoke to Whitney and again had to explain everything from the past few days and she transferred me to a supervisor names Shoney at 8:55pm. Again I explained the past few days to Shoney and she tells me that she will make arrangements with the service office......Shoney calls back in 45 minutes and informs me that a service tech will be at my house between 2 and 3pm to resolve my issue and they will also hook up the high def receiver that I received in the mail yesterday. Someone calls to confirm that the techs will arrive between 2 & 3pm and leaves a call back number in case there is a problem, that number was 386-246-2264. Two Russian techs arrive and again there is a problem in understanding them as they both talk at the same time (?). The resolve the remote control problem and in a hurry to leave. I show them the high def received that I received but one of the guys gets very upset telling me that he will get fired because he does not have a work order and he calls someone? I called the 386-246-2264 and I an advised that someone cancelled my work order (for who knows what) and then this person hangs up on my? The one tech that did not run out of my house for some unknown reason hooked up my high def receiver as the other tech sat in the vehicle. The tech told me his name was Dell and he took a H25-100 receiver with him. 08/29/11......my three TV are currently working fine...but I do question the information that Direct TV customer service reps put into your system when a customer calls in. One of the supervisors told me that the system showed that I was having a problem using the volume control on my remote control? One final matter that I hope Direct TV gives some consideration in the future. That is the fee structure that you charge customers...I was told along the way that I will be charged a $49.95 service hook up fee for each TV. I asked why and was told that is the charge. I was also informed that if Direct TV came to my house to hook up one TV there would be a $49.95 fee, if they came a second and third time I would be charged $49.95 each time they came to my house. With the economic times that everyone is facing why not give customers a break.....like in my case of hooking up three TV's each at a cost of $49.95 each with one service call. OK......That is my complaint. I hope this get the attention of someone willing to do something about this situation. Ray Hendzel...239-454-0544
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1 comment
Anonymous
#337584

DTV does not give anyone breaks,it seems they are continually coming up with new scheames to rip off their customers.The BBB

advises people not to do business wth them and will accept complaints but does nothing,The Attorney Generals just settled a class action lawsuit against DTV for millions of dollars and DTV's promise not to do this again but DTV continues to do the same old thing.The best advice for someone is:1.Don't believe a word that DTV's Reps tell you(they lie)

2.Make sure DTV does not have your credit card or bank acc#(if they do,change these)(Pay their bill with money orders)

3.Be aware, if their equipment fails and it is replaced,it is an automatic 2 yr contract

4.Read the thousands of other complaints and you will see your own complaint over and over.

5. Get Rid of DTV if possible if not, limit the info they have on file for you regarding your account and Never use AutoPay!

6.Some people have no problems with DTV but for others it is a nightmare.

Review
#258475 Review #258475 is a subjective opinion of poster.

Directv in Jasper, Arkansas - The Travel Channel is freakin Haunted

Ok, they say on channel 277 "Travel with us" Who the *** wants to travel with Ghosts. They claim this is a travel channel and yes there is ome great food and travel. So why are they so ***, esp the management, who are retarded, to put Ghost adventures with travel. I love to watch Travel. I work during the week and on the weekend I'd turn to the Travel Channel. Guess what, its freakin haunted, all they have on there is Ghosts. The channel is weird and I believe the Execs at the top have ghosts up their ***. Thanks for listening esp the to Mgt at the "travel with us" idiots. Thank you for Thinking outside the box into the supernatural. Get a life Travel channel.
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Review
#258208 Review #258208 is a subjective opinion of poster.