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Directv in Matthews, North Carolina - Direct TV and Door to Door reps are frauds

I had a rep come to my door and change me from dish to direct TV, I told them I was moving in 3 weeks and wanted to wait, I was told we will move you for free! When moving day came, I called Direct TV, it was not free it was $50. I talked to a supervisor who took care of my bill but I still had to pay the $50. When I called to pay the $50, had to wait til payday, I was then told I had to wait 31 days to be reinstalled. I waited on the phone for and hour and 45 miniutes for a supervisor named Donna to tell me, you can't get something for nothing wait your turn and stop being a baby, her exact words! I then called back got Heather, who I told I would not be using their service they could eat the $500 early cancelation fee, and I would go back to Dish. Dish was installed in 48 hours by the way. She said she would send me the boxes to return and waive the fee. I got a $0 bill, but no boxes, so I called. they sent the boxes to the old address and asked if I would go get them!!!!! then said oh you ow $349 for early cancelation. No I don't! Now I have to wait another week for the new boxes, and 30 days for the new bill to be sure I am not charged for cancelation. When I asked for a supervisor, I was told to get online and email them. How are they number one in customer satisfaction, I am not the only one they have done this to?
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#255529 Review #255529 is a subjective opinion of poster.

Directv in Austin, Texas - Direct tv stealing

Worst customer service ever. Removing money from our account without permission. We had already made arrangements to pay our bill 2 weeks before and there was another week until I paid this. They took some random amount that did not Mach my bill. They can see how much you have in there and take what they want. So I give them my information to pay a previous bill and they believe that is applied consent keep that information and use it to take money whenever they choose. Sounds like stealing to me! How can we not overdraft our account without the knowledge of how much is coming out and when it is coming out. With unemployment like it is many people have to discontinue their service. Face it rent and food come before the tv.
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Review
#255503 Review #255503 is a subjective opinion of poster.
Loss
$31

Directv in Washington, District Of Columbia - DirectTv

DirectTV offers a person $29.99 package for 12 months IF he or she contracts for 24 months, SCAM< SCAM< .... realize after 12 months the charge more than double for the next 12 months and after that good luck with cancelling your service :( Another scam is not fixing your service if you should be a couple days late on a bill, this is with "protection services". I will never, ever, ever refer anyone to DIRECTTV ... they suck and should be arrested for stealing from their customers.. I wish I would have stayed with DISH network, much better service and were about the customer not the money !
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2 comments
Anonymous
#329239

really you would rather pay over a hundred to Comcast, as for the two yr commitment, that's now very common from Directv too Verizon. dollar for for dollar you wont find a better deal the Directv!

Anonymous
#328812

Was considering DirectTV; glad I saw this! 2 year contract agreement

made me hesitate and look; your posting helped me decide NOT to go with DirectTV! I now believe, if you must force a lengthy contract, its because your service bytes it!

Its not a cell DirectTV!

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Review
#255394 Review #255394 is a subjective opinion of poster.

Directv in New York, New York - Direct TV took my money without permission

More than two months ago we canceled Direct TV we didn't even have an agreement with them any more. i got a letter saying we payed all of our bills and we didn't have to pay anything else about a month a go my daughter got an email saying we didn't returned the cable boxes and the remotes and that we have to pay when we actually did return them. I called them and they check my records and said they did received everything but we owe money for "movies" that we bought months ago. we never bought any movies i told them i wasn't going to pay because i know i did not buy any movies. i received a letter saying thank you for you payment of master card i don't know how they managed to get into my bank account we i had recently had got a new card!!!!! they stole my money!!!! without any permission i called the bank and they check and they said they had days trying to get into my account and take the money out!!!!
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Review
#255392 Review #255392 is a subjective opinion of poster.

Directv in Irvine, California - Authorization to intall dish

I am a resident manager at a private apartment complex and I would like to complain about The Direct Tv employees who come and install the dishes on private properties like my apartment complex. The Direct Tv employees should have authorization to install dishes with the managers frist and not just with the customer residents who are purchasing the Direct Tv. Please make sure that your employees are getting permission and authorization with managers before they get on the roof of the building and start the cable instalation. We have had many complaints with the owner of our apartment complex. Please speak with your employees.
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#255261 Review #255261 is a subjective opinion of poster.

Directv in Cumberland, Maryland - Direct TV Directs IT upyours

Illiterate, contradicting, deliberately annoying DIRECT-TV salepeople. James: I informed him that I'm a potential new customer, and he replies since you already had service you'll have to call in, I'll be glad to give you the number; And then CUTS ME OFF - GOODBY Great salesmanship, the MANAGER must reflect in his staff. Another salesperson: I inquire about delayed 3 free months of premium channels, she says yes, sure, then probably then I never heard of this before, I'll connect you to a supervisor then hangs up. I inquire about payment options, and she says monthly is OK, PERIOD. Then I ask about services - details regarding packages - she informs me, then she states that you don't gett that with certain payments, yet didn't mention this previously when I asked about payments. We are past - no fast - becomming a third world, we are an eighth world. Explanation: third world people postmigratorily established around 50 to 75 thousand years ago, mankind originated in Africa about 200 thousand years ago (I've heard several varying estimates all DNA based - oddly enough)so prorated or extrapolated that makes Africa about eighth world. And we are absorbing and de-evolving at a tremendous pace. Go Devo! Go James!
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#255228 Review #255228 is a subjective opinion of poster.

Directv in Washington, District Of Columbia - Steal your money!!!!

I had Direct tv service through AT&T. The service was horrible. We called numerous times to have it repaired and it never worked. we canceled the service and went to AT&T U-verse. Direct TV charged us a $498.54 contract fee 6 months later on our credit card without warning. They are a complete rip off, and this is an illegal practice, there was never a signed or agreed to contract, they said they cannot produce one but they will not give us our money back. Be aware of them, the lie and steal like a common thug. I am writing formal complaints to whatever agency will listen.
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Review
#255192 Review #255192 is a subjective opinion of poster.
Loss
$498

Directv in Stone Mountain, Georgia - Direct TV, thanks for the new lawn ornament!

My wife recently signed with Direct TV on a shopping trip to Sam's Club. The installation was scheduled for between 8 am & noon. Technician showed up at 12:20. I left to go to an appointment and my wife came home to take over. Tech said he would like to place dish on pole in yard. He said it was too heavy for the roof. Several of my neighbors have them on the roof. He stated that he could place in the corner where not visisble. Placed it in middle of yard where kids play. Wife said, my husband is not going to be happy. Called Direct TV to complain, they said if you purchase through Sam's Club that they are not responsible for the installation. The contracting company said they would charge to re-locate. Tild them to stick it, and called Direct TV. They said they could send someone out for $45 more. That's after I was charged $65 for the pole in my yard and $35 for he cable to be wrapped around my garage! I'll let you know what happens when Direct TV Tech comes out Sunday.
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#255082 Review #255082 is a subjective opinion of poster.

Directv in Deer Park, Washington - Scamed me with the movers connect promotion

Unbelievable!!!! Ive sent two e-mails along with several calls. My bill almost doubled when I moved all because of a promo the movers connection gave me. I'm paying for movie channels that were given to me free for 6 months. A representative told me that the credit will take up to two months to apply to my account. In the mean time I'm paying for movie channels that were given to me as a promotional perk. Direct tv should reemburse me for having to pay for these channels. I never asked to recieve them. Its some kinda scam into making money off of your customers. Trust me I'll let all my friends know that Direct TV is doing this to people. So for getting movie channels for "free" for 6 months, its actually 4 months because 2 of those months I have to pay for them. Thats a messed up promotional deal.
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1 comment
Anonymous
#327689

Call them and request them to credit back on account if you get the right person they will.

Review
#255025 Review #255025 is a subjective opinion of poster.

Directv in Washington, District Of Columbia - Ordered movie by mistake - my BAD!

I discovered 2 unknown charges on my Directv billing: a movie and a premium channel. The movie I can understand, however there is so much programming it's hard to know what is free and what is not. The premium channel subscription was just weird: Playboy channel - in SPANISH! I contacted Directv by e-mail and received a canned response that someone must have ordered it albeit by mistake. No credit allowed. But if I would like to cancel it before the 30-day period there would be an additional $10 charge. My solution was to place a $1 limit on ordering through the remote - something Directv might consider doing as the default. If we want to order a movie we have to enter in a passcode to allow the charge and won't get dinged again by a fat-finger mistake.
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#254967 Review #254967 is a subjective opinion of poster.