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Directv in Milpitas, California - Dish Installation faulty, will not allow to speak to supervisor

When Direct TV installed the Parabolic Dish, I asked that it not be installed into roof materials or fascia, and upon returning the installer had gone ahead and did just what I asked them not to do. My concern was the damage done to the roof and sure enough upon inspection last week while in the process of installing a new roof found that they had split the fascia board along the roof line where they had set two lag screws. I called today and asked if they would please move the dish from this area and I would install a mast that they could attach the dish to. Being a microwave engineer for forty years, I am somewhat familiar with installing parabolic antennas (this form of dish). I am informed that there is a $49.00 fee for relocating and because it is pass the 90 day period I am stuck. Stuck for an improper and damaging installation? Don't think so. Asked to speak with a supervisor and after 15 minutes told I would have to call back. Direct TV you are not meeting this customers needs. You will have to work very hard to get this customer back if I leave. I will tell my tale to all those that will listen and yes word of mouth does have an effect on your bottom line.
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#249220 Review #249220 is a subjective opinion of poster.

Directv in Murfreesboro, Tennessee - Commercial condones elderly abuse

Commercial that shows child striking butler condones elderly abuse. It is also racist since everyone on the commercial is black except for the hired help and commercial says it is okay to beat the "help". Commercial should be removed with apologies for being offensive to both blacks and whites. Black mothers teach respect for the elderly. I can't believe that your marketing staff cannot come up with better ideas for a good product. I don't see the correlation between this abusive commercial and the marketing of Direct TV. Please--come up with something positive to say and reflect what Direct TV is about.
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1 comment
nikalseyn
#313095

I think it is called "humor". Something about being "in the eye of the beholder?" Sounds like you need to relax with a cold Gin & Tonic. The world is on fire and there are more important things going on than a silly commercial.

Review
#249193 Review #249193 is a subjective opinion of poster.

Directv in Atlanta, Georgia - Direct TV.....consumer nightmare

My defective dvr box took 3 phone calls to get replaced. Additionally I inquired about their advertisement that HD boxes were no longer an additional charge. After spending 40 minutes on the phone with their representive to get a replacement box and inquring about an upgrade on an additional box which I was ASSURED would not involve an extension of contract (I can't count the days until I can cancel without an early termination fee). Once connected with the verify customer svc person, was told the new box would mean a 2 year contract extension; I informed them to cancel the order. I was informed they couldn't do it ( 5 minutes had elasped). I would have to return the box or refuse receipt and then my money (ship and handle $21) would be refunded. Lesson learned...they give bad information and then WILL NOT stand behind their product. DO SIGN UP W/DIRECT TV if you value your sanity!!
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Review
#249184 Review #249184 is a subjective opinion of poster.
Loss
$21

Directv in Las Vegas, Nevada - Direct TV & Sams Club-Won't honor $100 referral program

We signed up for Direct TV at our local Sam's Club in Las Vegas, Nevada. My brother has Direct TV in another state and gave us his account number and told us we could each get $100 if we say he referred us. The account rep for Direct TV confirmed that we would each get the $100 referral in about 8 weeks on our bill. I had him write this on our contract. Well it has been over 10 months and we have not seen a dime. When we call Direct TV they said we must go through the company from Sams. When we talk to the company from Sams Club they make some calls and assure us they will take care of it, but nothing has been done. They are not honorable and will say anything to get you to sign up. I am totally disgusted by their run around.
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3 comments
Anonymous
#522343

Sure you could have just used your friends account number when signing up online but you would not have received as many discounts. Your friend just wants his referral money.

Compliance is very important to Smart Circle. You will find dishonest people in every business. The story about the secrete shopper experience is not something that Smart Circle would condone. The dishonest business owners are always removed.

There is no need to use tricks and gimmicks to sell the DirecTV product. The sales reps that have to resort to that kind of conduct are not genetically capable of doing sells as a profession and should pursue other careers. Please take responsibility for your own actions and stop blaming others for your short comings.

I will not sell to people that are only price oriented. DirecTV is sold on value. BMWs, Mercedes, Audi are sold on value. DirecTV is a premium service. People have cable and dish network because they are economically driven.

People always bash Smart Circle because they do not understand how business in general works. They have never run a business before or lack an understanding of what marketing companies do.

Have a great day!

Anonymous
#424249

Everyone who took time to find a complaint on how your service from direct tv is lacking due to a 3rd party setting you up.

I challenge you all to look up your competition complaints. You might realize you received the lesser of all the evils. Not only do you receive more HD channels than all the competition if you have HD tvs. DTV prices are better using Smart Circle at a retailer, and that person who signed you up puts everything in writing.

I think consumers need to start being grateful for the chance to get a upgrade and save money.

I read plenty of negative reports on both Time Warner and Uverse services. More and I mean alot more than DTV.

Reality check.. 9-10x you received a way better value than what you had in the past or what you currently were thinking of changing..

Bottom line stop whining about the small stuff.. No one is perfect, but DTV is way better than the other choices. Whether you get it from corporate or a retailer.. btw the retailer gives you a better deal..

your welcome

Anonymous
#329788

Your absolutely right!! Let me give you more info.

The people working in SAMS are "authorized retailers" for DTV. They dont actually work for them.The company is called "SMART CIRCLE" but every little branch off it creates a new name, for example I was under Don bankhead for BF Circle- Bankhead financial.. I use to work for them but I found out quickly(by my 3rd week) that its a huge scam! Pyrimid scheme!

We were brought to an office for "training" they bold face lied to us about everything from pay to what we tell our customers. Every morning we had pep rallys where they would tell us the rules and compliance. Then tell us how to get around the rules to scam sams club and best buys paying customers! They tell us if the customer dont ask then dont tell them.(ex: 24 months contract)I was secret shopped by my employer and cussed for telling my customers the truth.

I am not a scam artist and I think they should all be kicked outta sams and best buy. Shame on Sams Club and Best Buy for letting this go on!

But since they are making 300. for everyone the reps sign up I seriously doubt they will stop.

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Review
#249137 Review #249137 is a subjective opinion of poster.
We cancelled our Direct TV services January 2011. We had Comcast installed a couple of days later. In May 2011 we received a bill from DTV. We were very confused. We called and they said they had no record of us cancelling our services. Of course we were angry. ...
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1 comment
Anonymous
#315590

I work next to their headquarters building, they even have half of the building I'm in and I swear half that company is from India. I heard most of them are on visas, don't get all the benefits an American would expect, and any problems or tort from one of those employees they are sent back as the company terminates them which revokes the persons visa.

Though they did have this young kid with a family fired from their lessor company for being illegal (bad publicity?).

I think a company that acts in this manner cares less about you and I (Americans) as this could be at least 100+ jobs going to local out of work US Citizens! I refuse to give DTV one cent of my money for this alone.

Thanks for your service btw, and sorry for my rant!

Review
#249122 Review #249122 is a subjective opinion of poster.

Directv in New England, North Dakota - Direct TV lied again 12 month vs 24 obligation

After dumping Direct TV because they kept raising our rates, I made the mistake of signing back up when we moved to a new location, and were promised a $30/ month rate with only a year obligation. Direct TV again employed Bait & Switch marketing, which is illegal, but hard to prove. After the installer left, there was a piece of paper sent saying that we had a 24 month obligation. When confronted with this on the phone, I get the smoothly practiced line of "we are so sorry if you were misinformed, but our policy is...""...and there is nothing we can do about it" Well, the thing to do about it is dump them, and pay only what you were quoted by the representative, and NEVER do business with them again. It is a corporate culture of deceit and lying to the consumer that you are faced with, and no accountability between what the sales person promises you and what the corporate billing office does. Caveat Emptor - Buyer Beware!! -Mike Egan in 02760 zip code
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2 comments
Anonymous
#314794

I'm in the same boat... it's total BS but yet they continue to get away with it.

My bill doubled without warning and I got the old "Well YOU signed up for the agreement". I guess your salesperson's deception is my fault, huh?

Anonymous
#312913

The EXACT same thing happened to us!

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Review
#248860 Review #248860 is a subjective opinion of poster.
I tryed to sign up for direct tv's 50 channel plan last month over the internet, when I called to finish the set up I was talked into up grading my package because my recievers would all be included except for I would be charged a 7 dollar fee for dvr service...
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1 comment
Anonymous
#313085

you can contact me I would like to be part of a class action sjbocek@comcast.net - If I had known more about Direct TV and their customer service I would have never done business with them n never will again they are the worst.

Review
#248858 Review #248858 is a subjective opinion of poster.
Loss
$300

Directv in Brooklyn, New York - Direct TV Fraud

On 6/13 I contacted Direct TV about obtaining service, I spoke to a representative and was told if I am not satisfied I have 30 days to cancel so with that I went ahead and give him my C C information, I also informed him that i am only useing that card for that one time payment, in return he asured me that the card will not be keep on file. He asked me what kind of TV I have I told him I have HD TV's .On or about 6/15 a technician came and install a Direct TV box, I was not at home that day so was unable to give approveal or any authorization of service. When i returned home from work i noticed that they sent the wrong equipment. I was given a regular box and not an HD box even though i inform them that i have HD TV's. They sent me the wrong box. I was told that i will have to pay $199.00 plus tax for an HD box. As a result of this i became very upset. Why was I not told that before? Had i known that up front i would not have obtained the service of Direct TV. At his point i requested my service be cancelled. I was told i had to pay a cancellation fee of 450.00 keep in mind I sighned no authorization for service also Direct TV breached the agreement by giving me the wrong box. I contacted Direct TV on 6/20 to resolve the problum i was given the run around.I called on 7/12 spoke to two representative names Jane & Triston explaining my situation there only responce was i have to pay the cancelation fee of 450.00. If not paid in 20 days it ill be sent to collections.
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Review
#248812 Review #248812 is a subjective opinion of poster.
Loss
$450

Directv in Bryan, Texas - Direct tv TTTT

Please Please Pease stop this add.not only does it perpetuate a stereotype between races, but between classes as well. Add message: I am super rich with an enterouge because I am more violent than the next 100 people you will meet.not only am I antisocial, but i get paid very well for it and guess what,, I'm teaching my 6 year old to suckerpunch subordinates, and act like the butler had it coming. let me tell you this; I belive Dr. King, Medker Evers,and Mrs. Parks roll in thies collective graves when this trash is paraded out 20 times a day, every day.
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#248804 Review #248804 is a subjective opinion of poster.

Directv in Norfolk, Virginia - It is an offensive commercial.

It is a very offensive commercial. If the roles were reversed and a older white man punched a little black boy in the mid section there would rioting in the streets. I don't know what Direct TV was thinking playing that commercial on national television. It goes to show you that the creators have no imagination or enjoy *** people off. It really disrespects all white people. Not only does the commercial disrespects white people but it shows that all black people have no upbringing or home training. There are plenty black people out there that are really good people. This commercial disrespects both races. It should be pulled off the air.
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#248736 Review #248736 is a subjective opinion of poster.