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Directv in Saint Louis, Missouri - Withdrew payment that wasn't overdue without permission

We cancelled our Directv service 2 weeks ago...without our permission, and without notifying us in advance, they withdrew a payment 2 days ago that wasn't over due. If you are even considering going to Directv, I recommend you go another route...we chose Netflix at $8 per month versus over $100/month with Directv, and we get to actually watch only the movies we want...without paying for 247 channels we don't watch! We had been with Directv for 13 years...13 years...and decided to upgrade, much to our dislike, and our bill went from $59/month to over $100/month. They didn't hold up to their agreement that if we sign up for automatic payments they would withdraw it not before an agreed upon day...they were withdrawing payment over a week before they said they would...causing us to bounce checks because we didn't know they were doing this...received no email or phone call telling us they were going to withdraw our payment a week before it was due!!!! This company is very deceptive and will not answer any questions directly...they dance around subjects and issues that we wanted addressed, but refused to give us straight answers to our questions.
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1 comment
fdgergf
#311598

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Review
#248507 Review #248507 is a subjective opinion of poster.

DirecTV sales in Harrisburg pa/ ADCO

If you are interviewing for or currently working for ADCO or any other company owned by Brian Mcguigan run away now. this is a smart circle company ran by one of the worst people I have ever known. The company is a joke and the owner knows nothing about professionalism or respect. Brian Mcguigan is a power hungry child that will treat anyone like dirt to make a buck. I owned my own branch with this organization and left once I worked closely with Brian and saw how terrible of a person he was. If that is what is expected of an owner, then they can have it. You will sell dtv in a retail store for min wage or commission greater of the two. You will average about 3-4 hundred a week not the $750 Brian says. They do not have a good enough install team to handle the job so over half your sales will be wasted. In the meantime Brian Mcguigan will treat you like *** and expect you to thank him for your nonexistent opportunity. You will see his brother who works with him who has been in the business over 10 years and is still trying to establish his " opportunity ".
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Review
#248355 Review #248355 is a subjective opinion of poster.

Directv in Monroe, Louisiana - Can not get in touch with customer service by phone.

I try to call and set up a payment plan and you can not get in touch with customer service. Sure I am going through hard time right now and we are without TV right now. My wife and I are trying to call to find out how much we need to pay right now and you can only get the voice machine to say the same thing and that is we can help you after you make a payment. Well how much do I need to pay duhhh. But once again I can not talk to a customer representative until I pay how much. We are trying to let them know that we are going to pay them something on the 15th not that we are trying to get you to turn our tv back on because we realize we don't pay we don't get service. But now we get a letter in the mail talking about turning it completely off and saying we will owe the money for everything when this could have been prevented if we could actually talk to someone to let them know our cituation and we will pay them on the 15th. I would rate there customer service as it sucks.
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Review
#248257 Review #248257 is a subjective opinion of poster.

DirecTV scam

My husband (Ryan) and I have been wanting internet and cable service for a while now, and we decided to try DirecTV. Ryan was on the phone with them for two hours this morning and we got nowhere. Here is what ensued: He called them this morning and spoke with a helpful representative who quoted him $54.98 for the first year for an internet/cable package. Since this service requires a two-year contract, he asked what the cost for the second year would be. She could not tell him. She finally told him that he needed to pay for the cable service first, then she would transfer him to the bundling department where we could get internet and be quoted a price for the second year. When he was transferred to the bundling dept (after he had approved of the charge for the cable service), the representative told him that he couldn't quote him a price for the second year and changed the price for the first year to $60. Ryan told him that he would be canceling the service because no one could give him accurate prices. Five minutes later, Ryan called DirecTV to cancel the installation. As soon as he said he wanted to cancel, the phone went dead. He tried again with the cell phone and we determined we had bad reception. We called from a land line and after four more times of telling them we wanted to cancel and being hung up on each time, we recorded the final call we made and told them we would get a lawyer if they refused to cancel or hung up on us again. After over two hours on the phone, I am happy to say I will never have to deal with them again as we got it canceled. NEVER get DirecTV.
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Review
#248235 Review #248235 is a subjective opinion of poster.

Directv in Denver, Colorado - Bait and Switch

Today I talked with a helpful woman from DirectTV who quoted me a price of $55 for the first year of a TV/Internet Bundle Package. She did not know the price per month for the second year. When I asked her if she could transfer me to someone who could quote that 2nd year's price, she said in order to do that I needed to sign up for an account. Since we were fully planning on getting DirectTV/Internet, I agreed. I signed up for a person to come install, and I paid the $21.43 one-time handling fee. I was transferred to the Internet department, and here is where the trouble began. The man quoted me a more expensive price than the previous woman had. He said that was the best he could do. Also, when I inquired about the price per month of the 2nd year of the contract, he replied that he did not have that information. Who in their right mind would agree to pay for something they don't know the price of? Well, since I had only paid the $21.43 thus far, and I had been explicitly told that that money was refundable if I cancelled before the DirectTV installment man showed up, I called to cancel. I was hung up on 7 times. Every time I mentioned the word "cancel" and made it clear I did not want any DirectTV in any form--click. Finally, my wife called and tried, only to be hung up on twice also. Finally, we recorded the conversation with a representative. He would not let us cancel until we told him that we were recording him personally, and that we fully intended to involve a lawyer if we didn't hear some cooperation. After 3 hours on the phone, no service, no agreed upon prices, and being blatantly hung up on 7 times, we got the credit card charge dropped. At least that is what he said on the phone. If we see that they do, in fact, charge us, then we are filing a lawsuit.
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Review
#248234 Review #248234 is a subjective opinion of poster.

Directv in Columbus, Ohio - Direct Tv Is Racist!!!

I have read the posts about direct TV's new "truth truth" comercial, it is racist aginst whites and blacks, so all black people talk like they are from the ghetto direct tv? and its ok that everyone in the comercial is black and beating up a old white man? Its 2011, slavery was terrible and so was the holocost, we learn from our mistakes and everyone needs to get over the racial ***, we all bleed red, we are all human, direct tv should be asamed and action should be taken!!! whoever released this should be fired and direct tv should issue a apology before I and a lot of other black and white people cancel our service!!!
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3 comments
Anonymous
#321102

Yet MORE racist ads: The Chinese man with the bad fake accent, women and wealth, claiming he's a "whale" because he's treated so well, etc.

Unbelievable that this stuff makes it on the air in 2011. That they can't see the offense says one thing clearly: Racists.

Anonymous
#320793

Dude calm down have you even seen any of the other commercials? with the vietnamese guy?

or how about the white guy thats under house arrest?

its a *** commercial! if you listen to what everything the tv says your about half or legally retarded!

Anonymous
#311063

I wish to direct this message to the marketing dept,

A commercial has recently graced the airwaves of a boxer marching through his mansion advocating the truth and Direct TV.

At the end of this production what is possibly his son punches and elderly gentleman in his abdomen. By example all on the set exhibit a

smirk of approval as total disrespect is perfectly ok.

Your marketing firm is out of touch teaching us its ok to just hit anybody if you feel like it.

Personally I don't care but when somebody's kid punches somebody by example of your advertisement, don't say I didn't tell you when they

try to sue you.

"Truth"

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Review
#248094 Review #248094 is a subjective opinion of poster.
NAACP and Obama would be in an uproar if an elderly black butler would have been hit by a young white kid. The commercial is racist. Our society is supposed to judge everyone by the content of their character not by the color of their skin. Direct TV makes a sham of...
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24 comments
Anonymous
#334911

You *** retards get a life

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Review
#247881 Review #247881 is a subjective opinion of poster.

Directv in Topeka, Kansas - New receiver

I have had direct TV for about four months, and it is one problem after another. Husband got a new TV for fathers day and we wanted a new HD box to replace standard. They wanted 99.00 for box and 50.00 processing fee, plus charge me monthly for the service. What a rip off!! 150 to use their equipment. I was complaining about the cost of Cox. Not no more! I guess I am willing to lose 400 dollars just to get rid of Direct TV! So Beware out there. Stick with Cox there are no hidden fees. Direct TV sucks all the way around!!!
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Review
#247880 Review #247880 is a subjective opinion of poster.
Loss
$500

Directv in Meridian, Idaho - Direct Tv

The average victim of the 29.99 a month 250 channel scam it started Nov13th 2010. At present they state that I have an outstanding balance of almost 800.00. I got an empty box in the mail with my statement yesterday. For 8 months I fought with them getting hung up on over drafted on my credit card and got screwed over twice on the refer a friend program one in which my neighbor was going to have 5 recievers installed they never showed, Thank-god for him. with 80 or above statements monthly since I stated i let them dis-connect services on May 25th. I am just curious since i have been billed for this equipment and my gut tells me its staying there if I should just keep it for the sum of almost 800.00. Anyone with advise or a number to help with the class action suit im ready!
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Review
#247826 Review #247826 is a subjective opinion of poster.
Loss
$800
I am not sure what message Direct TV is trying to convey. I don't quite understand what the shirtless rude man is saying, but he looks very, rude and hostile toward everyone. When you have the opportunity to send a message, why would you send a message to our young...
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10 comments
Anonymous
#337764

HELLO EVERYONE ONE LET ME JUST SAY I THOUGHT THE COMMERCIAL WAS FUNNNY AND CUTE. ALL COMMERCIALS HAVE SOMETHING IN IT THAT SOMEONE ELSE DOESN'T LIKE.

ITS 2011 soon to be 12.

TOO BE REAL HONEST WITH ALL YOU NEGATIVE *** PPL OUT HERE IN THE CYBER WORLD ....THAT LIL BOY YOU ALL ARE SAYING RACIST THINGS TO HAPPENS TO BE MY COUSIN AND I STRONGLY THINK Y'ALL CAN KISS BOTH HIS *** AND MINE. WHILE Y'ALL ARE SITTING HERE COMPLAINING BECAUSE THAT WASN'T UR CHILD...HATE EVEN MORE BECAUSE EVERY TIME IT AIRS HE GETS PAID SO HOLLA BACK...RACIST *** ***

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Review
#247820 Review #247820 is a subjective opinion of poster.