Filter by rating
filters
State:
Show
City:
Show
Product:
Show

DirecTV scam

My husband (Ryan) and I have been wanting internet and cable service for a while now, and we decided to try DirecTV. Ryan was on the phone with them for two hours this morning and we got nowhere. Here is what ensued: He called them this morning and spoke with a helpful representative who quoted him $54.98 for the first year for an internet/cable package. Since this service requires a two-year contract, he asked what the cost for the second year would be. She could not tell him. She finally told him that he needed to pay for the cable service first, then she would transfer him to the bundling department where we could get internet and be quoted a price for the second year. When he was transferred to the bundling dept (after he had approved of the charge for the cable service), the representative told him that he couldn't quote him a price for the second year and changed the price for the first year to $60. Ryan told him that he would be canceling the service because no one could give him accurate prices. Five minutes later, Ryan called DirecTV to cancel the installation. As soon as he said he wanted to cancel, the phone went dead. He tried again with the cell phone and we determined we had bad reception. We called from a land line and after four more times of telling them we wanted to cancel and being hung up on each time, we recorded the final call we made and told them we would get a lawyer if they refused to cancel or hung up on us again. After over two hours on the phone, I am happy to say I will never have to deal with them again as we got it canceled. NEVER get DirecTV.
View full review
Review
#248235 Review #248235 is a subjective opinion of poster.

Directv in Denver, Colorado - Bait and Switch

Today I talked with a helpful woman from DirectTV who quoted me a price of $55 for the first year of a TV/Internet Bundle Package. She did not know the price per month for the second year. When I asked her if she could transfer me to someone who could quote that 2nd year's price, she said in order to do that I needed to sign up for an account. Since we were fully planning on getting DirectTV/Internet, I agreed. I signed up for a person to come install, and I paid the $21.43 one-time handling fee. I was transferred to the Internet department, and here is where the trouble began. The man quoted me a more expensive price than the previous woman had. He said that was the best he could do. Also, when I inquired about the price per month of the 2nd year of the contract, he replied that he did not have that information. Who in their right mind would agree to pay for something they don't know the price of? Well, since I had only paid the $21.43 thus far, and I had been explicitly told that that money was refundable if I cancelled before the DirectTV installment man showed up, I called to cancel. I was hung up on 7 times. Every time I mentioned the word "cancel" and made it clear I did not want any DirectTV in any form--click. Finally, my wife called and tried, only to be hung up on twice also. Finally, we recorded the conversation with a representative. He would not let us cancel until we told him that we were recording him personally, and that we fully intended to involve a lawyer if we didn't hear some cooperation. After 3 hours on the phone, no service, no agreed upon prices, and being blatantly hung up on 7 times, we got the credit card charge dropped. At least that is what he said on the phone. If we see that they do, in fact, charge us, then we are filing a lawsuit.
View full review
Review
#248234 Review #248234 is a subjective opinion of poster.

Directv in Columbus, Ohio - Direct Tv Is Racist!!!

I have read the posts about direct TV's new "truth truth" comercial, it is racist aginst whites and blacks, so all black people talk like they are from the ghetto direct tv? and its ok that everyone in the comercial is black and beating up a old white man? Its 2011, slavery was terrible and so was the holocost, we learn from our mistakes and everyone needs to get over the racial ***, we all bleed red, we are all human, direct tv should be asamed and action should be taken!!! whoever released this should be fired and direct tv should issue a apology before I and a lot of other black and white people cancel our service!!!
View full review
3 comments
Anonymous
#321102

Yet MORE racist ads: The Chinese man with the bad fake accent, women and wealth, claiming he's a "whale" because he's treated so well, etc.

Unbelievable that this stuff makes it on the air in 2011. That they can't see the offense says one thing clearly: Racists.

Anonymous
#320793

Dude calm down have you even seen any of the other commercials? with the vietnamese guy?

or how about the white guy thats under house arrest?

its a *** commercial! if you listen to what everything the tv says your about half or legally retarded!

Anonymous
#311063

I wish to direct this message to the marketing dept,

A commercial has recently graced the airwaves of a boxer marching through his mansion advocating the truth and Direct TV.

At the end of this production what is possibly his son punches and elderly gentleman in his abdomen. By example all on the set exhibit a

smirk of approval as total disrespect is perfectly ok.

Your marketing firm is out of touch teaching us its ok to just hit anybody if you feel like it.

Personally I don't care but when somebody's kid punches somebody by example of your advertisement, don't say I didn't tell you when they

try to sue you.

"Truth"

View more comments (2)
Review
#248094 Review #248094 is a subjective opinion of poster.
NAACP and Obama would be in an uproar if an elderly black butler would have been hit by a young white kid. The commercial is racist. Our society is supposed to judge everyone by the content of their character not by the color of their skin. Direct TV makes a sham of...
View full review
24 comments
Anonymous
#334911

You *** retards get a life

View more comments
Review
#247881 Review #247881 is a subjective opinion of poster.

Directv in Topeka, Kansas - New receiver

I have had direct TV for about four months, and it is one problem after another. Husband got a new TV for fathers day and we wanted a new HD box to replace standard. They wanted 99.00 for box and 50.00 processing fee, plus charge me monthly for the service. What a rip off!! 150 to use their equipment. I was complaining about the cost of Cox. Not no more! I guess I am willing to lose 400 dollars just to get rid of Direct TV! So Beware out there. Stick with Cox there are no hidden fees. Direct TV sucks all the way around!!!
View full review
Review
#247880 Review #247880 is a subjective opinion of poster.
Loss
$500

Directv in Meridian, Idaho - Direct Tv

The average victim of the 29.99 a month 250 channel scam it started Nov13th 2010. At present they state that I have an outstanding balance of almost 800.00. I got an empty box in the mail with my statement yesterday. For 8 months I fought with them getting hung up on over drafted on my credit card and got screwed over twice on the refer a friend program one in which my neighbor was going to have 5 recievers installed they never showed, Thank-god for him. with 80 or above statements monthly since I stated i let them dis-connect services on May 25th. I am just curious since i have been billed for this equipment and my gut tells me its staying there if I should just keep it for the sum of almost 800.00. Anyone with advise or a number to help with the class action suit im ready!
View full review
Review
#247826 Review #247826 is a subjective opinion of poster.
Loss
$800
I am not sure what message Direct TV is trying to convey. I don't quite understand what the shirtless rude man is saying, but he looks very, rude and hostile toward everyone. When you have the opportunity to send a message, why would you send a message to our young...
View full review
10 comments
Anonymous
#337764

HELLO EVERYONE ONE LET ME JUST SAY I THOUGHT THE COMMERCIAL WAS FUNNNY AND CUTE. ALL COMMERCIALS HAVE SOMETHING IN IT THAT SOMEONE ELSE DOESN'T LIKE.

ITS 2011 soon to be 12.

TOO BE REAL HONEST WITH ALL YOU NEGATIVE *** PPL OUT HERE IN THE CYBER WORLD ....THAT LIL BOY YOU ALL ARE SAYING RACIST THINGS TO HAPPENS TO BE MY COUSIN AND I STRONGLY THINK Y'ALL CAN KISS BOTH HIS *** AND MINE. WHILE Y'ALL ARE SITTING HERE COMPLAINING BECAUSE THAT WASN'T UR CHILD...HATE EVEN MORE BECAUSE EVERY TIME IT AIRS HE GETS PAID SO HOLLA BACK...RACIST *** ***

View more comments
Review
#247820 Review #247820 is a subjective opinion of poster.

Directv in Baxley, Georgia - Direct TV lied about introductory packages and costs. Shame on you.

We signed up for Direct TV with NFL package and found out instead of one year special rate, it was only good for 3 months. Direct TV quoted their usual bable about it isn't our fault. Way to go Direct TV screw the customer. You can always find another new customer who will believe your lying, decitful reteric. At&t refused to honor the advertised rate since we were existing customers. Quote:"This rate only applies to new customers not to our existing customers. At&t just spent $1mil legal fees to force customers to pay bills and court fees. Now that's customer service!!
View full review
Review
#247704 Review #247704 is a subjective opinion of poster.

Update by user Jul 10, 2011

I was very impressed, the president\'s office called me to apologize and waive my cancelation fee. They agreed that the instal option did not make sense and so they made an exception for my case.

One of the installation staff members called them and requested they...

View full review
Review
#247700 Review #247700 is a subjective opinion of poster.
Loss
$300

Directv in Bethlehem, Pennsylvania - Disruption of Service

I'm tired of loosening TV reception every-time it rains or snows; Calling and complaining and just like talking to the wall. I have less then six month left on My contract. Can not wait to call and stop service, have My calender marked!!! Customer service is a joke, I started complaining, the day after I got service, over six times, before they had someone check my system out, and discovered hookup issues. I'm actually doing this because it's raining and I have no TV reception. Please think twice before getting this service!!!! They can not wait to sell service, they change after purchase
View full review
1 comment
Anonymous
#319951

same problem here,every time it so much as drizzles we loose thier service. if we have a good sized storm it's out for hours after it stops.

calls were made and we got told it's normal the clouds and rain block the signal. calls made for service only get you switched around the world or cut off, one time we did get a appointment made,they gave me a date of 07/27/11 btween 14:00 and 16:00 hours, they never showed up. i called the next day asking why they didn't show up.anwser was we never made a appointment going by our computers,i told them come get thier junk out of my house, right away i was told it will cost you a 22 month early cancelation charge as your only 2 months into your contract.

top it off they state we have XXX number of HD channels, they don't tell you 2/3rds of them are for home shopping networks and are dups on another channel number. like how many people realy care about girdles,sexy legs,perky *** and more.

strong advise is STAY AWAY from both dish network and direct tv,go cable or vios.

Review
#247694 Review #247694 is a subjective opinion of poster.