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Directv in Indianapolis, Indiana - Direct TV

We were sold a bogus bundle package from Direct TV back in November. We've since been told by AT&T that the phone and internet offered by Direct was never available in our area. We have tried since to disconnect and they will not disconnect. They continue to bill us against authorization and are threatening to report us to the credit bureaus. Our bill is now upwards of 700 and we disconnected their equipment three months ago. Can someone help us out of this mess? Direct will no longer accept our calls. My phone number is 901-281-8559.
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#236801 Review #236801 is a subjective opinion of poster.

Directv in Boerne, Texas - DIRECT TV will cheat you if they can

Have had Direct TV for two years. Have never really been happy with them, due to the excessively high cost of monthly service. Was reviewing a recent bill and noticed a $4.99 recurring monthly charge for channels I have never received. I asked a customer service rep to explain the charges and added that I really didn't want the channels, but an explaination of the charges. I got a response that they had "deleted" the six channels from my subscription package and nothing else. I responded by saying they didn't answer my question and what were they going to do about the months of service that I was charged for and didn't get. I got another response that it was too late, because they have already deleted the service from my subscription package and couldn't verify my claim. I then asked to be referred to a supervisor, which didn't happen. This is a pretty good scam, get you to complain about one thing, cancel part of your subscription and then claim that you should have complained earlier and that it's "tough luck" on your part, but no refund or credit. I pay these thieves approx $155 a month for TV and they are trying to beat me out of about $200 in credits. What a bunch of losers. If you have to deal with these guys, then keep a keen eye on your bill. they will cheat you if they can.
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Review
#235910 Review #235910 is a subjective opinion of poster.

Directv in Burbank, California - Don't do it.

Over 9 months ago I had to cancel our service contract with Directv. During the 9 months time we did not receive a final bill, a letter nor a courtesy call from Directv that we had an unpaid balance and if we did not take care of the unpaid balance of $45.00 we would be sent to a collection agency and be reported to the credit agencies. However, recently we received numerous calls throughout the day from a collections agency to our new home telephone number. I would answer the phone and they would hang up. Finally I got a hold of someone to be informed they were collecting a unpaid debt and that we were reported to the credit agencies. I asked for a copy of a bill reflecting the amount we owed and the dates. I was told they would not send a copy. I therefore, contacted Directv's corporate office inquiring about the balance due and if they would send me a copy of the bill. They too, said "it was owed and that they could not send a copy". I also asked why it was necessary to send us to a collection agency when you had all of our current information and our address for the last 9 months. The response was, "we don't call or send a letter". So now we owe for a bill that we cannot get a copy of, our great credit has a bad mark and calls from a collection agency that is rude to you. Thanks Directv.
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Review
#235608 Review #235608 is a subjective opinion of poster.
Loss
$500

Directv in Wilmington, Delaware - Ripped me off.

We had directtv for around 4 years. Decided to get another provider because we were tired of our television losing reception every time it rained. Charged an early cancelation fee of 60.00. on a fix income but paid. Sent a bill for another 44.99. husband called and was told that when we returned the boxes there was a PPV:NFL pay-Per on receiver. My husband said no one had viewed this. The date of 9/21 no year. Told we had to pay. They should refund us for all lost reception during rain, wind & snow. Might I add, even though my husband is a retired disabled veteran, we have always paid our bill on time. Directv you are very greedy. When family or friends ask me how I like Directv I will answer them very carefully and honestly. It sucks. I hope this is the last bill they send me and I hope I can get them to stop calling me even on Sundays.
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1 comment
Anonymous
#282090

was totaly scammed by direct tv after having service in home for 4 days service sucked bad so we cancelled only to find we will be getting billed 490.oo for early termination when we only had it in home for 4 days plus whos taking this gotty looking thing off my roof plus the instaler left a huge mess and holes evry where cause he was to lazy to hook up the right way big holes in house scammers.

Review
#235508 Review #235508 is a subjective opinion of poster.
Yes, times are tough..people need to cut back...BUT....how desperate can DirecTV be? My bill recently reflected a $19.95 shipping & handling charge for replacement of a defective DVR that I lease. Why does this add insult to injury? After the DVR kept shutting down...
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1 comment
Anonymous
#284532

There may be more charges for you that you are unaware of like an additional 2 yr contract extension for replaceing their defective DVR.You would be very wise to change the number or cancel your credit card and do not tell DTV the new #.

Review
#235041 Review #235041 is a subjective opinion of poster.

Directv in Goose Creek, South Carolina - Did not follow through on advertisement offer for credit card

December 15, 2010 I purchased need Direct tv service from the store to receive $300 free visa card. My nightmare began in Mar,2011 where I called the store and spoke to Scott Moregan, mgr who gave me a line of *** from his not too bright mind. I have placed over fourteen calls and still no results. He blamed Direct tv and when I finally got the general store manger he said the person who took the order (Scott) did not link it. I will never do business with this company again, false advertisement.I am angry and hurt.
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1 comment
Anonymous
#287107

I called them in the morning about a discount if we decide for auto bill. They approved and I said I will call back for my credit card.

I called back in the afternoon and took the guy 40 minutes to figure out if i am qualify for that discount. Nothing get done, a waste of time. I called back again in the evening, another guy explained that i am not qualify because they already gave me $5 discount and it is in THE SYSTEM. Why in the world would i take $5 discount if i can get $10 for it.

Just an over priced service and now i got stuck w/ them for another 16 months. No way in *** i would recommend Direct TV for anyone.

Review
#234828 Review #234828 is a subjective opinion of poster.

Directv in Monroe, Louisiana - Can`t talk to anyone with a brain

bad billing ,no one care ,they think they can charge what ever they want because they have your charge card. well there is other cable and satellite co. out there ,direct tv just lost a customer that pays,1025.00 a year over a 65.00 screwup on there part .when you call to talk to someone you get nowheres an get no sane answers .the tv reception and installation service is great, but customer service sucks . i was billed for 2 different plans in 1 month an no one on the phone could help me so i just gave an drop the service
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2 comments
Anonymous
#726479

you are so right! I'm a new customer and they already suck.

My 6yr old grandson can give me better answers then they do. Anytime I have an issue, (and there are many!) I talk to a bunch of idiots!

I have asked to speak to a manager but never get one! Worse company I have ever dealt with

Anonymous
#288994

Who cares directv has 8 million customers ,who cares about you!!!!!!

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Review
#234772 Review #234772 is a subjective opinion of poster.
Loss
$65

Directv in Regina, Saskatchewan - Satellite direct TV - total ***

I purchased this service for $50.00 - absolute screw job - limited channels - most say unavailable even though they list all channels - just go to JustinTV that seems to be where Satellite Direct gets their channels - and its FREE Advertisment posted tell channels available which is not true, there does not seem to be any redeeming factors for this web site...do you homework and do not join this site,. I am trying to get my money refunded since the service did not even come close to matching what they are marketing to the unsuspecting consumer. Do not purchase this product.......................
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Review
#234746 Review #234746 is a subjective opinion of poster.
After paying a past due balance to re-instate my services on April 27th/2011(Phn, Internet, & DirectTV), i called the Movers Connection Dept at 1-877-407-4720 & spoke to Adrian. She did not help or assist me in getting my service transferred to my new location, but...
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#234688 Review #234688 is a subjective opinion of poster.

Directv in Stone Mountain, Georgia - False advertisment

I am very pissed with the lies I was told with this company. I was interested in the 24.99 special. I called,and spoke wit a rep. I asked was there any thing thats included,or hidden fees. I was told that with taxes my bill would be 42.99. I received my first bill it was 70.00 dollars. I call directv I was told I had to register on-line to get a rebate. This was the frist lie. I should have been told this with the frist call. I asked was there any thing else. He answered, No. I sign ed on line. I received another bill. This bill was 140.00. I called directv again, I was told I didn't sign up correctly. So, I paid the 70.00 and the rep. said she was going to sign me up. Then I received a bill for 221.31. Two weeks ago my service cut off. I had no problem with paying 42.00 /mo. but 70.00/mo. for cable is not what I signed up for.
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1 comment
Anonymous
#285864

It is my understanding that what they don't tell you about the $24.99 special is that you have to have excellent credit and sign up for automatic on line bill pay through your bank or credit card and even then it is not garanteed. Very few people qualify for this.

Review
#234612 Review #234612 is a subjective opinion of poster.
Loss
$221