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Directv in San Jose, California - Direct tv stole $360.00 of my money
I used to be a direct tv customer. I was a customer for 2 1/2 years, after fulfilling my contractual obligations ( i know I did because I called at least 20 times to confirm the date) I returned my HD receiver, in the box that was sent to me by Direct tv and was promptly charged $360.00. 45 days later and 61 phone conversations later I was now told I have to wait another 15 days in order to get the money that they wrongfully took from account. During these 45 days, I have been told it would take 8 days, 48 hours, 30 days, it would be in my account on the 8th, and low and behold, today is the 8th and nothing has been done. I have been hung up on, put on hold for longer than I thought was even possible, they even had the nerve to try and sell me programming packages. Needless to say, I will never be a Direct tv customer again. I would rather go without than deal with their so-called customer service. Every person I talked to told me they would take care of the problem and it would be solved. But here I am 45 days and counting and I am now stuck wondering if I will ever get my money back.
Directv in Seattle, Washington - Customer Service that SUX
I contacted these people to ask about a different package, they were only interested in if I wanted to pay the month I owe with Debit or credit card. I said neither, I'll pay the way I normally do through my bank and proceeded to ask them about the other packages and got hung up on. They didn't call me back. I called them back and got the same thing, only I hung up on them first this time. It's seems pretty obvious they don't care much about keeping their repeat customers who have been with them for nearly 5 years. On to their competition. Better package, only missing 4 channels I get now, and for about $50 LESS per month. Bye Bye DTV!! You SUCK!
Directv in Winter Park, Florida - Direct TV
I was promised a pakage for $60.99 month; this is the cheapest package you can get. they don't tell you about all the extra hidden charges $6.00 per reciever to lease it. $10 for HD; isn't that why I bought HD television. $7.00 DVR $3.00 extra DVR for other rooms. Almost 1/2 my bill is extra charges. My bill is $112 month. Service sucks, slow doesnt even record half the time. To cut service off the charge $50 per month left in your contract. Don't ever get direct, Go with Dish Network.
Directv in Hammond, Indiana - Took my money from my account unjustly.
Directtv took money out of my account unjustly. I had been trying to cancel the service and pay the unfair canellation fee for 11 months. When communicating with them over the phone, I either got caught in a automated loop, had someone who couldn't speak clear english, or the call was dropped. 11 months later, my account was depited 602.00 for service I didn't have at my old address. They even said I sent in the receivers which, I didn't because I never received the UPs labels. I dont' want junk boxes, I want my money!
I would give them zero stars if I could. In March of last year, I bundled my phone/internet/satelite services because it would save me money. It has not save me money or time. I've spent time trying to decipher my bill and calling customer service. I called last May wondering why my bills were separate to find they were never bundled. Odd considering all I spoke about was bundling and was transferred to DirecTV from Verizon. Then in Nov. and Dec. I would lose reception on and off even in good weather. I called customer service and was told that since I "bought" the receiver, I was responsible for making sure it was clear unless I wanted to pay $5.59 for a protection plan. Why would you place a receiver on my roof and then expect me to service it? Today, I called customer service again and have been hung up on twice wehn I had a question about my bill. I am counting down the days until March 26, 2012 when my two year contract expires!!!!
Directv in Sacramento, California - Direct tv poor customer service
I signed up for direct tv last month and was told that i could get the triple package of tv, phone, and internet and at a great price of $69.97 per month. they hooked up the tv but the next day i was told that i could not get the phone or the internet, but i was told that i could. i spent 45 minutes on hold trying to speak to a supervisor but never could get a supervisor to pick up. end result, i do not get what i was promised in writing and over the phone and i never want to have to call them because they do play games with putting people on hold.
Directv in Madison, Wisconsin - Direct TV signal loss, slow box, etc
I am angry about Direct Tv - tonight I am watching Castle and the signal drops out. I am recording it to my DVR, so of course, that will be corrupted as well. Then I have a problem with my DVR box being annoyingly slow. Push a button on the remote and wait up to 10 seconds for the box to react. Of course, there's Direct taking channels away - hey, we're paying for the service, we should get the channels we want - in HD if available. And what is with the CEO's bonus of $35 million? That's messed up. We're unhappy with the service, unhappy with the box, unhappy with the company, and the CEO gets a bonus? Do customers get a break in cost of service? Do we get upgraded boxes? No, just the same run around that it's all going to get better with the new box - but nothing ever happens.
Directv in Orlando, Florida - Direct Tv is the worst service ever!!!!!!
Let me preface by saying I am not a complainer; that being said, DirectTv is the WORST SERVICE EVER!!!!!!!!!!!!!!!!! If you are considering....think again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have wasted so much time trying to fix billing and service and contract issues...and can say it actually made it worse talking to "customer service" representatives. Why have customer service when you don't even care about your customers?!?! Why have a number to call for help when you cannot help the people who are calling?! Thank God I have unlimited minutes or my phone bill would be astronomical because of the amount of time I have spent holding and being transferred and explaining my issues to the entire DirectTv staff who have proven to be helpless....? It is with great sacrifice that I am taking this one for the team...and hoping my experience will make yours better! Please DO NOT get DirectTV, you will be sorry.
DirecTV - Bait, Switch, and Insult
I have been a DirecTV customer for over 20 years, but will not remain one for longer than I must. I am extremely angry with the company, the practices, and their "customer insult" people. They advertise that with an HD DVR and high-speed internet connection, the customer will have access to many movies and shows at NO ADDITONAL CHARGE. Their web site indicates this in no uncertain terms. So, I purchased the DVR and wireless adapter only to learn that it is NOT at no additional charge. I have learned that these movies and shows are, in fact, pay channels' on-demand services. (HBO on-demand, Starz on demand, etc.), and that unless I subscribe to those pay channels I cannot access the movies and shows. This IS an extra charge. I contacted their "customer insult" people and was told that it is "common sense" that these movies and shows are actually pay channels on-demand. I wonder how I've made it through my 54 years of life with no common sense?? Time-Warner, here I come!! My request to return for refund the hardware that I had purchased to access "Cinema" was denied. I would not recommend DirecTV to anyone.
Directv in Hanford, California - Direct TV lies
When me and my Husband signed up with direct tv through ATT we were thrilled to be going with a company that seemed to be so determined to provide excellent customer service. Three months after signing up we learned that we were wrong, we were told when we signed up that we would be given the movie channel for 1yr but in reality it was three months, we agreed that it wasnt worth a fight and decided to just remove the movie channel, not a year later we find out we were lied to yet again. When we signed up we were told we would be getting the discounted price for the length of our contract which is 24 months now we find out nope its one year. I called and was not only given attitude but told that it was our fault for not looking at our bill. After arguing with a supervisor we were given a discount for 6 months but only for half what we should have been receiving and this was only after I threatened to sue them, due to the horrid customer service we received we will be leaving direct tv when our contract ends. Hopefully people will read this and see that direct tv baits their customers by offering discounts and specials and once you sign up they switch what they originally told you and trying to get them to admit they were wrong is like try to get a cat to bark. Please dont go with direct tv there horrible.
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