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Directv Whole-Home DVR service is false advertising
I signed up for Whole-Home DVR service with Directv online. They advertised that I could watch shows recorded on the DVR in any room in the house. I paid an extra $107 to get a second DVR as well. I then selected a standard box for my son's room. The installer comes out and installed everything without a problem. That is until I asked him to show me how my son could watch the shows recorded on the DVR's in his room. He tells me that he cannot watch them because only HD boxes support Whole-Home DVR service. This was a WTF moment for me. Why would I order Whole-Home DVR service and not want to use it in my whole home? Why did it let me select a box that was not compatible when I signed up online? He said that I could just call customer service and they would get me the right box. I signed the paperwork and off he went. I called customer service right after he left. They tell me that they can send me a box no problem. I just need to pay them another $168. Every argument I tried would not get him to budge on the price. He suggested I buy one online or at Best Buy because they would only be $99. What a bunch of ***. This is false advertising. They do this because a customer with 5 rooms would have to pay $99 for each room after the first one(you get a 2nd box free if it is not a DVR). No one would sign up for a service that would cost $396+tax up front. And the installer is in on it as well because he got me to sign the paperwork by saying that it was easily fixed. They get you locked into the contract and get out the door so that you can't easily call off the installation. Someone should sue these guys.
It is amazing that I am not the only one experiencing billing issues. After reading some of the posts, I too feel your pain. My complaint is minor compared to some of the $ some of the posters are out. It's not about the money as it is only$5 and $1 increases...
Directv in Evanston, Wyoming - Direct Tv LIES
We were using a Direct tv promotion that allowed us to recieve an addtionaly $10.00 of our monthly bill if we paid with American Express, we signed up for DTV by going to a direct dealer-Best Buy, who has a specefic number they are supposed to call, they made the inital call, and then the represenative spoke to me, I specifically mentioned the promotion and requested that my bill be charged to my AMX so that I would recieve the disount, at no time was I told that I was not elegible for that promotion. My first AMX bill comes, not reflecting the discount, so I call dish and they tell me that Best buy is not designated to call the number that is required in order for me to be elegible for that specefic promotion...and there is no way for them to correct it. Additionaly i have had serice for almost a month now, but our reception is pixilationg, but becaues we live in a rural area, we have not had the issue looked at.., bad service all around..right off the bat...did i make a mistake by choosing DTV?
Directv in Newark, New Jersey - My service was shut off
hi my name is juan aponte i been a direct tv for afew years now i had the bunndle packeg throw direct tv and verizon i been paying my bills trow verizon because iguess thats the deal with direct tv since i was not happy with verizon i cancelled them so i can deal with direct tv one on one i made a payment on feb 6 for $285 then i made another payment of $300 on feb 19 now here im am thinking now il just deal with direct tv now they just shut my sevice off so now i call them and direct tv is saying that i owe them $642 because i have not made a payment in three month when verizon should off been making the payment for me so now i dont have any service and i try working with both partys but they can not give any answer and there cust service on both are very rude my e mail is firstname.lastname@example.org thank you
Directv in Purcell, Oklahoma - Rude, unhelpful, idiots, load of b.s!!
the customer service at direct TV, are idiots. i called to complain about receiving phone call late at night, to upgrade my package. i told them that i didn't want them to call me for upgrades, and they told me it would take 7-10 business days, and that's all they could do. so i asked to speak to the supervisor, and had to hold for almost 1/2 an hour, after that the supervisor Rodney told me he couldn't do anything because the systems were off t. at first he told me he couldn't confirm i was a customer... what an *** i hate direct TV!!
Directv in Seattle, Washington - DirectTV did not hold up their end of the contract.
I had been a Direct TV customer for several years. I was tempted to switch to another company in an attempt to same some money. After being with that company for just a few months I decided to go back to DirectTV. DirecTV's promise in my doing so was to pay for my early disconnect fee from the other company. I have done everything I was required to and to this day, I still have not recieved any compensation from DirectTV as promised. Initially the excuse they used was that I was no longer a customer any more therefore not entitled. My response to that statement was that I never recieved the compensation when I was a customer. I did what was required of me. DirectTV failed to do what was required of them. As long as I am not treated with the respect a responsible paying customer deserves, I have no intention of ever becoming a customer again and will pass along my story to anyone considering to do so. I was actually very happy with your company and service until this situation occurred. I feel very different now.
On January 15 2011, I contacted DirecTV satellite services to review my account. The purpose was to determine whether to continue service with this company after having been a customer in good standing since 2003. Disclosing that I was considering switching to another...
Directv in Nashville, Tennessee - Direct TV needs to be sued!! Who's in?
I had Direct TV service for 5 years at my address. when I moved, I cancelled them. They required only the DVR to be sent back because the other boxes were so old that they no longer used them. They sent me a billing statement that stated I owed 122.36 and was due on January 21st. Then, on January 8th, they went into my checking account and just TOOK the funds. I let that go. Today....a whole MONTH later, and after recieving notice that I have a zero balance, they debitted 45.36 MORE from my account. I called to find out why...and NO ONE can tell me...!!!!!!! They do NOT have the right to just jump into my account and take money without my authorization!!!
I'm definitely feeling those who's had problems with Directv. WORKING for this company was an absolute nightmare! I personally went through 9 straight wks of training & once you get on the floor, its a completely different ballgame. The Team Leaders literally...
Directv in Honolulu, Hawaii - Direct TV, Refund held hostage! Just Say NO
I will never again use direct tv, poor customer service and no communications between the reps you are talking to. We were charged for receivers that were mailed as directed, and STILL charged a fee. After 2months of arguing , finally after hours on the phone today....they say we will get a refund in 72 hours....we will see. I will tell you this, I would not recommend Direct TV to my worst enemy! Stay away from them at all cost. HORRIBLE customer service and a serious lack of communication....I had one rep tell me that in a previous conversation, the information I had been given was a lie and the rep was incorrect on all counts. How can a company serve it's customers effectively when they are not giving out correct information to customers?
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