Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Directv in El Paso, Texas - Screwed me over on rebate

I was not told when I called to make installation appointment that I had to sign up in advance for the rebate. I was not told by the person who installed the equipment. I had the service for less than two weeks when it went down and it took 24 hours to get a service call. When I still hadn't received a bill and knew the clock was ticking, I called and from there on it was a nightmare, which led me here where I see I'm far from being the only person to have had this experience with these crooks. Supposedly now in 6-8 weeks I'll get the rebate showing up on my credit card but I'm going to be keeping a daily diary in case I have to go to the Better Business Bureau.
View full review
Review
#223639 Review #223639 is a subjective opinion of poster.

Directv Whole-Home DVR service is false advertising

I signed up for Whole-Home DVR service with Directv online. They advertised that I could watch shows recorded on the DVR in any room in the house. I paid an extra $107 to get a second DVR as well. I then selected a standard box for my son's room. The installer comes out and installed everything without a problem. That is until I asked him to show me how my son could watch the shows recorded on the DVR's in his room. He tells me that he cannot watch them because only HD boxes support Whole-Home DVR service. This was a WTF moment for me. Why would I order Whole-Home DVR service and not want to use it in my whole home? Why did it let me select a box that was not compatible when I signed up online? He said that I could just call customer service and they would get me the right box. I signed the paperwork and off he went. I called customer service right after he left. They tell me that they can send me a box no problem. I just need to pay them another $168. Every argument I tried would not get him to budge on the price. He suggested I buy one online or at Best Buy because they would only be $99. What a bunch of ***. This is false advertising. They do this because a customer with 5 rooms would have to pay $99 for each room after the first one(you get a 2nd box free if it is not a DVR). No one would sign up for a service that would cost $396+tax up front. And the installer is in on it as well because he got me to sign the paperwork by saying that it was easily fixed. They get you locked into the contract and get out the door so that you can't easily call off the installation. Someone should sue these guys.
View full review
3 comments
Anonymous
#257951

LOL! that was a big oops on your side. You can't use whole-room with regular receivers.

Anonymous
#548805
@Darcy

How is it a oops on his side. He ordered whole home DVR.

For someone who doesnt understand completely, it could be very difficult. They told me so many lies when I signed up. They did not know their *** from their elbow. They came out with 4 boxes, and only installed 3, but told me I had to take the 4th one back myself and would have to pay for it the first month.

Only $6 bucks, but why should I. I specifically asked if I could pause tv in the receiver rooms. Oh yes she says. Oh NO is the truth.

BOO.

Price is good at least. As is picture quality!

Anonymous
#253641

:grin :grin :grin

Why did you buy 2 DVRs? All you needed to buy was 1 DVR for you main viewing room and then 2 HD boxes for your other rooms.

I already know the answer to this, "because it said free beside the standard box.

You people need to read the install that is on the direct tv website. I did before switching and have yet to have any problems like you all claim to have.

View more comments (2)
Review
#223618 Review #223618 is a subjective opinion of poster.
It is amazing that I am not the only one experiencing billing issues. After reading some of the posts, I too feel your pain. My complaint is minor compared to some of the $ some of the posters are out. It's not about the money as it is only$5 and $1 increases...
View full review
3 comments
Anonymous
#410601

4% increase feb 8 2012. Drop them. We are paying for their south American expansion!

View more comments
Review
#223582 Review #223582 is a subjective opinion of poster.

Directv in Evanston, Wyoming - Direct Tv LIES

We were using a Direct tv promotion that allowed us to recieve an addtionaly $10.00 of our monthly bill if we paid with American Express, we signed up for DTV by going to a direct dealer-Best Buy, who has a specefic number they are supposed to call, they made the inital call, and then the represenative spoke to me, I specifically mentioned the promotion and requested that my bill be charged to my AMX so that I would recieve the disount, at no time was I told that I was not elegible for that promotion. My first AMX bill comes, not reflecting the discount, so I call dish and they tell me that Best buy is not designated to call the number that is required in order for me to be elegible for that specefic promotion...and there is no way for them to correct it. Additionaly i have had serice for almost a month now, but our reception is pixilationg, but becaues we live in a rural area, we have not had the issue looked at.., bad service all around..right off the bat...did i make a mistake by choosing DTV?
View full review
1 comment
Anonymous
#265369

I was lied to by a salesman from India. He lied to me up one side and down the other.

Direct tv couldn't care less that their agents lied to me. I'm now imprisoned for the next 24 months and do everything I can to convince everyone I can to run and hide from DTV.

They are too big and slimy. Run for your life.

Review
#223489 Review #223489 is a subjective opinion of poster.

Directv in Newark, New Jersey - My service was shut off

hi my name is juan aponte i been a direct tv for afew years now i had the bunndle packeg throw direct tv and verizon i been paying my bills trow verizon because iguess thats the deal with direct tv since i was not happy with verizon i cancelled them so i can deal with direct tv one on one i made a payment on feb 6 for $285 then i made another payment of $300 on feb 19 now here im am thinking now il just deal with direct tv now they just shut my sevice off so now i call them and direct tv is saying that i owe them $642 because i have not made a payment in three month when verizon should off been making the payment for me so now i dont have any service and i try working with both partys but they can not give any answer and there cust service on both are very rude my e mail is juanaponte22@yahoo.com thank you
View full review
Review
#223419 Review #223419 is a subjective opinion of poster.

Directv in Purcell, Oklahoma - Rude, unhelpful, idiots, load of b.s!!

the customer service at direct TV, are idiots. i called to complain about receiving phone call late at night, to upgrade my package. i told them that i didn't want them to call me for upgrades, and they told me it would take 7-10 business days, and that's all they could do. so i asked to speak to the supervisor, and had to hold for almost 1/2 an hour, after that the supervisor Rodney told me he couldn't do anything because the systems were off t. at first he told me he couldn't confirm i was a customer... what an *** i hate direct TV!!
View full review
1 comment
Anonymous
#252988

How many people here have been handed the line "our systems are dowm"? Raise your hands.

You can call them back immediately and tell them you want to pay your bill and wala they can go to your account in

nano-seconds.

But call them about how long it takes to change a feaking channel and their system is down. Got my bye-bye direct tv clock going right now.

Review
#223348 Review #223348 is a subjective opinion of poster.

Directv in Seattle, Washington - DirectTV did not hold up their end of the contract.

I had been a Direct TV customer for several years. I was tempted to switch to another company in an attempt to same some money. After being with that company for just a few months I decided to go back to DirectTV. DirecTV's promise in my doing so was to pay for my early disconnect fee from the other company. I have done everything I was required to and to this day, I still have not recieved any compensation from DirectTV as promised. Initially the excuse they used was that I was no longer a customer any more therefore not entitled. My response to that statement was that I never recieved the compensation when I was a customer. I did what was required of me. DirectTV failed to do what was required of them. As long as I am not treated with the respect a responsible paying customer deserves, I have no intention of ever becoming a customer again and will pass along my story to anyone considering to do so. I was actually very happy with your company and service until this situation occurred. I feel very different now.
View full review
2 comments
Anonymous
#253670

Direct TV also misinformed me and took advantage of me. I was looking to enjoy the ease of having one bill for my TV, internet and phone.

I asked Direct TV if this could be done without renewing my contract. They told me no problem since I was not receiving anything new. Four times, I asked the representative to confirm that I would not have to renew.

We did end up canceling and according to one representative I would owe $40.00.

Since then, I received a bill for $220.00. They stated we did enter into another year of the contract by combining our bill.

Anonymous
#252980

I've complained on the other post about the banners, now I can add to this one as well.

Direct TV makes all kinds of promises to get you to keep them and have no intentions of keeping them.

We called to cancel within the 3 day time period when we first had the thing installed and they promised first of all a year of showtime free which they never did. Everytime I called about it the reason was, 'well our CS people make these promises without having the authority to do so'. We were not only made that promise by 1 person, but by 3 different CS reps. I guess they had 3 rogue CS reps and we just happen to get all 3 of them.

Palease. Well of course by the time it took me to call them all 3 times, the 3 days were up and they told us if we cancelled they would charge us something upwards of $485. That was when we realized what a mistake we had made by switching to direct tv. Like I said in the other post, as soon as this 2 yr contract is up, I can't wait to make the call and cancel this service that absolutely sucks.

And don't get me started on the remote that takes 10 minutes to get from one end of the guide to the other and I have most of their garbage channels hidden.

I've never seen anything as slow as this junk is. I used to have dial-up and it was faster than this thing.

View more comments (1)
Review
#223089 Review #223089 is a subjective opinion of poster.
Loss
$232
On January 15 2011, I contacted DirecTV satellite services to review my account. The purpose was to determine whether to continue service with this company after having been a customer in good standing since 2003. Disclosing that I was considering switching to another...
View full review
Review
#222774 Review #222774 is a subjective opinion of poster.

Directv in Nashville, Tennessee - Direct TV needs to be sued!! Who's in?

I had Direct TV service for 5 years at my address. when I moved, I cancelled them. They required only the DVR to be sent back because the other boxes were so old that they no longer used them. They sent me a billing statement that stated I owed 122.36 and was due on January 21st. Then, on January 8th, they went into my checking account and just TOOK the funds. I let that go. Today....a whole MONTH later, and after recieving notice that I have a zero balance, they debitted 45.36 MORE from my account. I called to find out why...and NO ONE can tell me...!!!!!!! They do NOT have the right to just jump into my account and take money without my authorization!!!
View full review
3 comments
Anonymous
#253619

I am in on your law suit. I said the same thing in my post.

Except they took it from my credit card on file. Terrible company!

sokey09@gmail.com

Anonymous
#251565

I am having pretty much the bundle rip-off experience. I called them this weekend spent an hour being passed around...hung up on and plain lied to....

It's time for consumers to collectively put a stop to this free license to defraud people who just want to watch tv. I think if enough people boycott all of the cable internet and phone providers they will be less inclined to try and scam us.

I am for whatever peaceful, but deliberate action that will protect the average consumer. Explore your legal options...and don't let them hold you hostage to a contract the responsibility to honor a contract goes both ways....if they have technical difficulties and interrupt your viewing pleasure...they ask you to be patient...try doing that when you have financial difficulties you will quickly find out that the consumer is all too often the victim!!

Anonymous
#251562

I ama new customer I was mis lead by the sales person, I am in my first month and have had nothing but issues from the package I was sold. The worst cistomer service ever.

I orded a bundle package of direct TV with Wild Blue and now I am lock with a 2 year contract with limited access on my Internet the bundle package was not bundled and now I have 2 outragous bills . The wild Blue has limited access One Tech installed both services.The technicians hooked my internet to the Direct TV now I dont have Cinema on Demand because I have no internet left for the month . When I watch movies it uses all the Internet allowance from Wild Blue.None of this was explained upfront. They sent 3 service men out to try to trouble shoot the issue before I figured out what the problem was.

I was instructed to buy a 150.00 router,that I cannot use for restricted internet use, Lost 6 days of work to meet with installers and technicians to figure out that the reason my cinema on demand wasent working was because I has exceeded my internet allowance the first day it was installed. I have made 14 calls to direct TV and cannot find anyone to assist me of offer any type of resolution for the issue. If I void the contract I will be charged a 500.00 Early termination fee. So I am locked in to restriced service for 2 years.

All direct TV tells me is I need a different Internet provider when they were the ones that sold me Wild Blue Service in the First Place.

No one there knows what the *** they are doing. Everytime you talk to someone yoou get a different answer.

View more comments (2)
Review
#222370 Review #222370 is a subjective opinion of poster.
Loss
$167
I'm definitely feeling those who's had problems with Directv. WORKING for this company was an absolute nightmare! I personally went through 9 straight wks of training & once you get on the floor, its a completely different ballgame. The Team Leaders literally...
View full review
92 comments
Anonymous
#1401905

I worked for a Directv call center for about a month and quit a week after I hit the floor. Why?

Because it'sa very high stress job. You can't always solve people's problems, you have to look through a bunch of confusing screens and continuously walk them through steps, if al of that doesn't work then you have to send a van out. I was constantly putting people on hold trying to get a supe's help and then waiting because they were helping other reps. After they go to me they weren't always able to help, because the problem sometimes can't be immediately fixed.

While this is happeneing the team leader sitting in the middle high desk calls out your name on the speaker that you have somone on hold over a minute.

Stress from too many angles. I quit and haven't regretted it!

View more comments
Review
#222328 Review #222328 is a subjective opinion of poster.