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Directv in Monroe, Louisiana - Direct tv lied about a $100.00 credit

i called direct tv to see about using their services, I ordered them and they brought the wrong eguipment, so I called then and told them about the misshap, and that the installers said it would be a $75.00 fee to put dish on pole because i have a metal roof. I also informed them I was going to have to pay Dish network because of early termination, and had taken half a day off work and would have to agian when they came back out with the correct products. I was put on hold and the tech. came back and said he would give me a $100.00 dollar credit. gues what no credit and they can see where i was given one. i am so mad that I was lied to and they are not honoring their promise. I tried to cancel and they said I was bond by contract, I had not even laid my eyes on three days after instalation. I hate dealing with liars they told me what I wanted to here to get my buisness and did not honor it after they had it.
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#212467 Review #212467 is a subjective opinion of poster.

Directv in Sulphur, Louisiana - Wrong Treatment of Established Clients

I've had Direct TV for 9 Years, At my first residence I only had one hook up, when I moved I had one Hook up. Direct TV some years ago, offered 4 rooms, hook ups, but for an established customer it's an additional cost. They now offer Free HD for life, but for an established customer, it's an additional 10.00 fee. theres no secret long time customers pay more for Direct TV. You pretty much have to turn it off to get a better price. Consumer Rip Off. Why can't adjustments be made for all customers.
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1 comment
kevup
#227168

I AGREE !!!!

Review
#212349 Review #212349 is a subjective opinion of poster.

DirecTV chareges $200 to cancel service they can't provide!

- DIRECTV CHARGE ME $200.00 TO CANCEL HD SERVICE THEY COULD NOT PROVIDE! I was DirecTV custmer for 6 years. Last year I bought a HD TV set and upgraded to an HD DVR. Last month I moved to get closer to work to a community to which -DIRECTV COULD NOT PROVIDE HD SERVICE! They could provide standard defintion through a third party company called MDU. -STANDARD DEFINITION PRODUCES A GRAINY IMAGE ON HD TV SET! So I had DirecTV come out to see if they could install a HD dish at my apartment. -DIRECTV COULD NOT INSTALL AN HD RECEIVER AT MY APARTMENT! -THE HD DVR WOULD NOT WORK AT MY LOCATION! I talked to both DirecTV's and the third party provider's and they was no way I could get HD service at my new apartment. The DirecTV customer service agent told me that I would not be charge an early cancellation fee. I cancelled the the DirecTV service. -TWO WEEKS LATER I GOT A BILL WITH A $200.00 EARLY TERMINATION FEE! Yesterday called DirecTV's customer service to have the fee removed. I was told that the customer service agent I talked to originally was mistaken and the fee was valid. I called back today to speak to a manager. She told me the same thing. DirecTV placed me under a 2 year service agreement to upgrade to HD service. Although DirecTV could not provide HD service to my residence, The ealry termination fee was still applicable. The termination fee would not be removed. - DIRECTV CHARGE ME $200.00 TO CANCEL HD SERVICE THEY COULD NOT PROVIDE!
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2 comments
nwreader
#245400

It is NOT against the law to have a dish on the roof of apartment building. You DO need yo have the landlord or property manager's approval, however.

Here again, "larry the directtv guy" is calling people names and being abusive. This is now the third nasty message I have read from him and I've only read a few DirecTV complaints.

I wonder how a guy like this can live with so much anger. Perhaps a qualified counselor would help.

Anonymous
#236461

so why is it directvs fault that your apartment building wont allow you a dish?( which by the way is against the law)OTARD rule,look it up.

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#212273 Review #212273 is a subjective opinion of poster.

Directv in North Richland Hills, Texas - Direct Tv makes me sick!!!

I don't know if this does any good writing this complaint or not. I'm not going to get into everything but direct tv is the worst company I have ever delt with in my life.They don't try and resolve any problems you have at all.So that's why we cancelled with them and will never use their service again even if they are the only cable provider left.It all started when the tech was about 2 hours lat for the install. he told me after he was here for a while they gave him the wrong equipment so he would have to come back a second day. So I missed another day of work. They went up on our prices after a year I believe. Every time I called they would not resolve any problem in any way. After I cancelled service and pay the final bill I recieve a call saying I owed additional money that was not on the final bill. It was s fight they said I ordered over a year and a half ago and are going to make me pay. That's just bits and pieces of the problems I had with them!
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#211551 Review #211551 is a subjective opinion of poster.
Loss
$2

Directv in Cincinnati, Ohio - DIRECT TV OVER CHARGE AFTER I RETURN EQMITMENT THE CUSTEROM SERVICE WAS VERY DISRESPEC T

I HATE I HEARD OF DIRECT TV THEY ARE A REAL RIP OFF I WILL NEVER TELL NO ONE ABOUT. DIRECT T I SEND BACK THE EQUMENT AND THE COMPANY ARE SAYING I OWE THEM 590.00 BECAUSE I WERE LATE SENDING IT BACK AFTER1 WEEK DELAY I DONT OWN THEM A DAMM THING. THE COMPANY TURN ME OVER TO COLLECING CO FOR WHAT I DONT KNOW THEY CAN GO STRAIGHT TO ***. THEY OVER CHARGE MY SISTER ON HER BILL SHE ORDER BASCIS DIRECET TV AND TOLD HER SHE ORDER FULL PREIIM CRANNELS .CHARGR160.00 I THINK NTHE CO.SHOULD OUT BUSNESS THEY ARE COOK.
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1 comment
Anonymous
#222911

Unfortunately it sounds like you did not read the fine print. And if you spoke to the service agent with the level of ignorance you wrote this note then I can understand how they might be a little rude to you by the end of the call.

Maybe a grammar class should be in your future instead of sitting in front of the TV. Thirteen words spelled wrong in one paragraph.......Well Done American School Systems

Review
#211377 Review #211377 is a subjective opinion of poster.
Loss
$300

Directv in Rossville, Georgia - Cheated out of 100 dollar gift card

I ordered Direct TV because my daughter ordered it a week before and they offered the refer friends and family incentive. When I called to place the Direct TV order, the person I spoke with stated to call back with the account information for the friends and family referral when my service was activated. I did exactly that and I was denied the offer. They said it was because I bundled my services with AT&T. What a great way to start off our new service! I was given incorrect information by Direct TV and I was the one who was punished for it. I will not referral anyone as it seems this incentive program is a joke!
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4 comments
phillylady
#430120

I didn't get a gift card for a referral, but they deducted $10 from my bill for 10 months

Anonymous
#429870

Cheated out of 100 dollar gift card by Directv.

Anonymous
#229818

Referral program is a joke - should have had 3 referrals and didn't get a one!

Anonymous
#226790

I did the same thing, I was promised a $50 gift card for me and one for my friend who referred me. Its been 4 mo and we havn't received anything, and when I call DirectTV they tell me

to call back with the account information and then they tell me they will check into it and never call back, what do you do when you get absolutely nowhere?

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Review
#211317 Review #211317 is a subjective opinion of poster.
Loss
$100

Directv in Albuquerque, New Mexico - Over charged me greatly

this is the worst company ever. i pay ninety dollars a month for H.D channels and when i went to go order a movie that came with the package with my receiver, it told me that this was unavailable. so i realized that i was paying 10 extra dollars a month adding up to 200 dollars for the time that i had it. then, when i looked up why it wouldn't let me order this movie, it said that i had to buy a whole new receiver! i am very extremely upset with the service i was given.
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#211191 Review #211191 is a subjective opinion of poster.

Directv in Shallotte, North Carolina - Direct TV didn't install what they advertised

I am NOT getting what I signed up for and now I'm told it would cost me $400.00 to cancel. This is Fraud!!!! I wish I had never heard of Direct TV. They are the ones that sent me what they were offering, I didn't call & ask for it. Can't do ANY thing in my bedroom but watch the TV. The techs that came out said they set me up with the wrong receiver, not by their choice but what was given to them to hook up, and they could Not do anything without a supervisor telling them to hook me up with what I already signed up for. I asked when I sighed up for her to tell me exactly how much it would cost with taxes & everything they add on & she did. I have yet to get that amount charged to me...... it's been $15.00 or more and I'm a New customer. I have to call ever month and they just hooked me up they say Sept. 26, 2010. I just WANT what I was told I was getting in the first place!!!!!!! [Reference #: 101210-003120]
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#211133 Review #211133 is a subjective opinion of poster.

Directv in Dublin, California - We should file law suit agaist direct tv big scam

call direct TV told them cant afford premium channel ask to go back to basic. 15 min later they finally let me for $39.00,then 2 weeks later we order a movie and a representative said we could get all premium channels for $69. then got my bill for $162 call and ask why ? they said i never changed are package.told them then why for 1 month i had basic Tv they said i never order basic TV, explained about the package they offer for $69 again they stated don't know and don't see anything on your account.direct TV is the biggest scam!
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#211095 Review #211095 is a subjective opinion of poster.
Last week, on Thu the 2nd Direct TV technician came over to my house to hook up cable TV. He was late an hour and as soon as he walk in he ask what are we doing. I said: HD DVR and I also mention bout second TV. He said he only has an order for on receiver. I said,...
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#210937 Review #210937 is a subjective opinion of poster.