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Directv in Caldwell, Texas - Direct TV is a Rip Off!

I have been a customer with Direct TV since 12/2007. I got a letter in the mail stating my receiver needed to be updated. I called and they sent a svs tech out a week later. I then opened ANOTHER account at my mothers house 12/2009. My mother became ill and is no longer at the household. I called Direct TV to get the account witdrawed. They said they would charge me a termination fee of 220.00. EVEN tho I have another account STILL opened since 2007. You would think they could take into consideration that we have been a paying customer since 2007. I then said, "then just cancel our order and transfer my mothers cable to our house and we would continue from there." They said, "We can't do that because when you upgraded you satellite your contract started all over again!" WOW They never mentioned that in the letter that was sent out. WHAT THE ***? Patsy Gibson Caldwell, Tx
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#209494 Review #209494 is a subjective opinion of poster.

Directv in Herndon, Virginia - Withdraws from acct without consent

direct tv took $409.00 out of my account without any; warning. no bill, no phone call, nothing. i tried calling to find out why and how they charged my account. i was dissconnected 4 times over 4hours waiting to talk to a surperviser. they only answer i received was sorry and the bill is in the mail. warnning if u have ever paid with any card i would cancel it, they will find a reason to bill you and you will not be informed. after this incient took place i went to bbb and found out there is over 45,000 complaints and they r rated F.
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1 comment
sherri_parrish
#217564

:upset

They took $221.35 out of my account after i cancelled my order. Now they are telling me it will be 60-65 days before i can get refund. They are crooks.

Review
#209468 Review #209468 is a subjective opinion of poster.
Loss
$409

Directv in Kingwood, Texas - Rebate promise is a lie! They refused my valid rebate

I referred a friend to direct tv and they refused giving me (or the person I referred any credit because he did not have my account number at the time of order- although he did give them my name and service address (which at the time of order)and they STILL refused to give me the rebate. I feel the entire rebate program is a giant scam and do not appreciate being lied to and "gotten" on a technicality. In good faith, I referred a friend and in good faith- they should honor their rebate program. I have been with Direct t.v 5 years but will cancel now.
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#209200 Review #209200 is a subjective opinion of poster.

Directv in Valdosta, Georgia - Direct Tv yet to return money.

I have been trying for a month to get my money back. First story was 3-4 days from cancellation. Then 30 days. Now the story is 60-65 from time of cancellation date. Even though money was taken out of my account after cancellation. They have me screwed up at my bank. I want my money back!!! $221.35, I believe they crooks and something needs to be done. If they can take money out in 1 day there is no reason it cant be put back in 1 day. Please someone help me. Dirct Tv are crooks. HELP
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Review
#209192 Review #209192 is a subjective opinion of poster.
Loss
$221

Directv in Lynn, Massachusetts - Direct tv is horrible

I recently suspended my service due to a unexpected move. I was on the phone with direct TV twice about my situation. the last phone call.. to change my address.. i was told there would be a $50 fee because i ended my agreement 5 months shy of 2 years. no biggie.. i wanted to go back so i took the hit.the agent i spoke to while changing my address completely hacked it up. UPS called and left a message that they have my return boxs however dont know where to send them. when i got the UPS manager on the phone later that evening he told me that he spoke with another agent on the phone and my box would be shipped back to direct TV until someone from the company called me within the next two days to fix the error that their agent made. Two days later i noticed the company went into my bank account and withdrew $230.00 without a notice. two days after that i was in the red over $500 because checks could not clear and my bank paid out on it anyways. when i called direct tv about the situation the agent was quick to try to get me off the phone. i refused.. i wanted a supervisor. 10 minutes on hold later i got the first supervisor. a woman that took everything i said personal. i was speaking with her for 25 minutes. i asked to speak to another supervisor or her manager.she said she was as high as it gets and there is not another supervisor working. she ended the call with me before i was through. of course i called back. surprise! i got a completely different supervisor to take my call.. again 20 mins later i was told he does not have a manager i could speak with.they don't take calls..well what do they do then.. they have a "president office" he tells me.. yet i would need to write to them no 800 number he said.. i feel like both supervisors took my anger as a personal attack towards them.. they did not want to help me nor assist me in the right direction. horrible customer service skills.. i am a laid back woman. i have also been in customer service for 7 years.. i know how call centers work..they have agents, supervisors, managers, asst directors and then the director of the dept. why i couldn't get the address to the presidents office was crazy.. i was told to google it. all i wanted was direct TV to make this situation right. there agent took my address wrong.. he also feed me bs to just get me off the phone as quickly as he could and now i have to swallow a negative bank account for the holidays?? great work guys!!..
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3 comments
Anonymous
#220110

DIRECT TV is the WORST company out there when it comes to customer service! Bar none!

So, my mother used my account number to sign up as a new customer and get the refer a friend promo. You've seen the commercials, right? Refer a friend get $100. Well, she was told she needed to make a deposit before anything was even approved. She did. Then when no one had contacted her for weeks she called them to see what was going on. They told her that my account was in collections and that her deposit was being applied to MY bill. They weren't even going to tell her!

First of all, my account was never even disconnected. I may have been a few days late on payment as I am often busy and forget to pay this particular bill. But I always do pay it in the end and have NEVER seen any sort of collections notice or anything like that and at this time I still had uninterrupted service.

Secondly, since when is your mother liable for your bills? Spouse? Okay... but a parent? What the heck??? I am in my thirties and own my own home why would she be responsible for my bill?

Thirdly, what about confidentiality? As a service provider aren't they being held accountable for violating people's rights? Just curious. Guess when you give a friend your account number they get all your personal info over the phone via customer service rep?

They refused to give her deposit back. So my pissed off and panicked mother called me and scolded me. So I paid it right away. Then they finally (after much hassling) gave her the deposit back. How embarrassing and horrible! All this just to get $100 applied to your bill over a ten month period! $10 a month off your bill? What a waste of time! I hate them so much! You should have seen the e-mail I got when I complained!!!! AHHHHH!!!

When I first signed up with them years and years ago they were supposed to give me a rebate. It took no less than two years, numerous letters threatening legal action and a few visits to the better business bureau before I finally got it. I searched online and thousands of other people NEVER got it at all. DO NOT give these scam artists your business! They have no respect for their customer's satisfaction or for their privacy.

Plese tell your friends!

Anonymous
#216280

Thank you for the info. I was wondering if the bank could help in anyway.

Anonymous
#216268

Contact your bank and tell them that you did not authorize any such charge. Tell them you authorized $50 and that was it. Your bank will help you with this.

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#208938 Review #208938 is a subjective opinion of poster.
Loss
$500

Directv in Wyoming, Minnesota - Direct Tv false advertizes and puts you on a 2yr agreement without the true product promised

I ordered the NFL package with Cinemaplus that I was told that I could get any movie on Cinemaplus free. Not true, after 2 hours of playing around trying to program the DVR come to find on their blog that the HR24 DVR model I have isn't compatible. I have whole room DVR which negates the cinemaplus ethernet download to my router. I need to get a connection kit for $25 and a $50 installation charge. I also am charged $5 for each receiver in the house. Dish Network didn't need a receiver on every TV to have satellite in all the rooms. Bill is a lot more than dish and service isn't any better...now I am stuck in a two year contract!!!!
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#208672 Review #208672 is a subjective opinion of poster.

Directv in Eden Prairie, Minnesota - Worst Company I have ever dealt with

Directtv's service is so bad they cant even get their new customers installation done without *** them off so bad they cancel the order. We tried to get our installation done for almost a month. They work with subcontractors that will not even return your phone call,including the owner of the company. Called 3 different people for 2 weeks without even a return call. All 3 phones went directly to voice mail any time of day.When you call Directtv's customer service department and ask for a supervisor they put you on hold for 10 mins. and then come back and say they are transfering you now. Guess what you get voice mail. No surprise that the supervisor doesnt want to talk to you.
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#208497 Review #208497 is a subjective opinion of poster.

Directv in Saint Louis, Missouri - Direct Tv - Into Collection before Statement

Middle of sept. 2010 I canceled my direct service and sent the equipment back (they got it) on 9/18 statement, a final bill of $1 amount due and paid it - 9/25 statement, shows $83.09 credit no payment due - 10/18 statement, $84.09 credit no payment due - 11/18 statement, shows a Programming Adjustment on 11/15 for $244.09 less the credit leaving $160.00 amount due - I recieved this statement on 11/22 so I called, only to find out it went to a collection agency on 11/19 three days before I recieved the statement - I went as far as I could by phone only to find out that they did'nt know why the statements were incomplete, there was no one else to talk to and "the accounting office is just a Big Machine that prints out statements" - I guess the machine opens my envelopes and enters in the data too - what kind of Programming Adjustment for $244.09 could I have recieved with no service and no equipment for 2 months - I'm in collection over a bill I never recieved and all they can say is "thats unfortunate for you" - Is there no one to talk to - How can we stop this company from being a legal bully - Retired Jim with no Christmas this year - Thanks -
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2 comments
Anonymous
#216274

You can write a letter to the collection agency and dispute the charges with them. They, within a reasonable amount of time have to show proof of said charges. If it is true about Direct TV not having complete statements as to the charges, the collection agency will have to stop attempting to collect.

Anonymous
#214725

Write to your state's attorney general and tell them your story. They'll kick Directv's butt.

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Review
#208434 Review #208434 is a subjective opinion of poster.
Loss
$160

Directv in Dallas, Texas - Direct TV Bad Business Practice for not refunding deposit

Direct TV is refusing to refund the $205 remainder of the $300 deposit I paid. They are, also, trying to collect an additional $176 for early cancellation from me. I think this is completely unethical and a very poor business practice. I should have known there would be issues with the horror stories I heard from other people, but there customer service was so good in the beginning I chose not to believe it. Had I known how horrible they would be when I had to relocate for my job, I would have NEVER used there service. They have a horrible business ethic.
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1 comment
Anonymous
#331182

It appears that direct tv is a scamming company and has terrible business practices. They with hold critical information and mislead in false advertisement to gain contracts that lock you in.

Once they do this , the truth comes out, such as over charging, denying channels promised, and denying free moves as as promised unless done after certain time limit that was never explained.

This is the worst company I have ever delt with in regards to false advertisement and customer care! BEWARE!!!!

Review
#208374 Review #208374 is a subjective opinion of poster.

Directv in Lampasas, Texas - Why Don't Technicians have Technology?

My cable was cut off although I had paid my bill, and even though I provided proof of a confirmation number(and proof of bank transaction)the Tech still cut me off. He then told me that they don't have access to see if a customer has paid. ( My fault or theirs)? Then Comcast told me I had to pay an additional $130.00 to be turned back on. Oh no thanks!! I will give Direct TV the 10 years I just gave Comcast. You will continue to loose valuable customers with that type of system. Thanks to you
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#207969 Review #207969 is a subjective opinion of poster.