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Directv has terrible customer service!!

Direct TV has terrible customer service. They do everything they can to ensure it will be quite challenging to reach a live service representative. I called in to change my service & the electronic approach did not meet my needs so I had to work hard to request a rep & then I am still waiting on the line. I was not upset when I initiated my call but now I am outraged at the total lack of leadership of this company. The leadership of this company should be ashamed!!! Why is it that satellite and cable companies do not get it about providing good to excellent customer service? There is a real opportunity here for some leadership team to create a true differentiator.
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4 comments
Anonymous
#173760

dear robertmnch dumba** directv does not have anything to do with your vcr come into this century and get a blue ray player

Anonymous
#173059

I have seen and dealt with their customer service it is terrible. However did you try to push 0 when you got the machine. It used to take you to a rep right away.

Anonymous
#172871

:x My VCR will NOT Record! When I have my VCR set up to record a Program and I Press Record, the VCR EJECTS the Tape.

Nobody at DIRECT TV can figure it out!

Great Company! As soon as my Contract runs out, I'm GONE!

captobvs
#171313

Have had them for over 20 years back when they were Primestar and haven't had any complaints with them.

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Review
#192151 Review #192151 is a subjective opinion of poster.
Loss
$100

Directv screwed up my order. refuse to do anything about it

I just had directv installed yesterday. I had ordered a dvr which I didn't get. I have to wait 2 more weeks to get that. A friend referred me and I let the salesman know that the day he took my order. I nor she got the credit for that. I couldn't create an account on their site so I couldn't get the rebate for signing up for it however someone helped me with that finally and I got it. I am now stuck with this for 2 years and I'm not happy about it at all.
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2 comments
Anonymous
#171361

The rebate I'm talking about is the refer a friend rebate. A friend referred me, however when my order was placed the salesperson failed to include that. I called to complain and they said my friend and I could not have that rebate now and they offered me a one month rebate of $10.00 instead.

Anonymous
#171215

You have a certain length of time to cancel your order. I'm thinking 3 days but not sure.

The rebate is $10 off your bill for per month I believe. Watch your bill each month to make sure they do not overcharge and the rebate is taken off

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Review
#192023 Review #192023 is a subjective opinion of poster.

Directv in Miami, Florida - DIRECT TV A RIP OFF

Direct TV is a RIP OFF. I've had the service for over 3 years paid on time. But due to the price and service (always cutting off), I decided to cancel. WHAT A MISTAKE. almost two months after cancelling the service, without my knowlwdge debited my account $300.00. When I called, they said that they had every right to do so. I disputed the charge with my bank.. but now they are saying that i owed them for various services and converter boxes. I am definately informing the BBB of the less than medicore service... they really suck!!!
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3 comments
Anonymous
#242353

Direct Tv. is trying to rip me off also ! I cancelled my account October 19th and they had their receivers back in their possesion by October 25th and yet they are still attempting to collect for a full month and I refuse to pay more than I owe !

Anonymous
#171564

No offense, Paul, but you could do with some grammar lessons. If you've written DirecTv, I hope you've done so without the run-on sentecnes and neglect of capitalization.

Anonymous
#169796

i was told when u move u get a free hd reciever or dvr did not get either one so i called u guys and fought with atechnition and got know were. so i am writing u this letter because i am pisssssssed off at direct tv if this matter can not get handled i will never use direct tv again and i own a barber shop and tell everyone not to use u guys thank u and hope to here from u soon

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Review
#191475 Review #191475 is a subjective opinion of poster.

Directv in Raleigh, North Carolina - Direct TV Cheating

A sales person working for DirectTV kept on calling my home even though our home phone number is registered in FTC as "Do not call number for advertisement". He kept on promising that Direct TV is offering a two-year contract of $19.99 monthly fee, same rate for two year with free installation. I eventually believed in him and agreed to install Direct TV since Time Warner and Dish Network were offering similar program last year. When the installation person came to my home, he did not bring a service contract. We used Time Warner and Dish Network before. They usually provide service contract with detailed service programs and exact cost on installation day. But Direct TV does not have any written and signed service contract. We called DirectTV asking for the confirmation of this $19.99 monthly deal for two year and was told "Yes". But the bill received 5 days after installation showing that Direct TV already charged us $34.71 monthly fee on credit card which is $29.99 before tax. We Called DirectTV many times and found out $29.99 monthly fee is for first year, the second year will be $44.99 monthly. I immediately request to cancel since these are not the rate DirectTV agent promised for us to signup and there was never any written service contract for us to sign. But we were told if we cancel they will charge us $480 cancellation fee immediately. The agent also asked our credit card, social security number, Birth
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Review
#191286 Review #191286 is a subjective opinion of poster.
Loss
$600

Directv in Millbrae, California - Direct TV won't admit to mistake and refund money

In February I called to complain about Pay Per View/Adult movie charges on my bill. I requested a complete block, wich means no one in the household can order these services. DTV did not follow through with placing the block. Four months later the ordering and charges continue. I know who in my household is ordering and why.. I dont need DTV to tell me why it's happening. I needed DTV to place the retrictive block like they said. Now they dont want to reimburse me for the charges almost $600. This is DTV oversight not mine.Not right at all
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2 comments
Anonymous
#169391

this company needs a class action lawsuit filed against them

Anonymous
#168849

Really its your fault for not stopping your ***!!! Your probably enjoying the show with them and now you want someone else to pay for your thrills!!!!!! :zzz :zzz :eek :eek :eek :grin :grin :grin :x :x :sigh :sigh

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Review
#191267 Review #191267 is a subjective opinion of poster.
Directv says that I established a two-year contract with them when I "bought" my HD DVR at Best Buy. I never signed or agreed to any contract with Directv and had been a customer since 2004. I told them that I would not be paying the $100 early cancellation fee and...
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3 comments
Anonymous
#172642

My point ROB is that Directv has no way of proving that I committed to a two-year contract. They contacted me this week via the Better Business Bureau and said they couldn't prove that I had a contract with them and that they would be dropping all efforts to collect the $100 early termination fee. I refused to lay down and take it from Directv, i fought back and so should anyone being charged erroneous fees.

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Review
#190981 Review #190981 is a subjective opinion of poster.

Directv in Raleigh, North Carolina - Direct TV against

Direct TV against "National Do Not Call" policy, called people home and cheated customer with lower price ($19.99 monthly for two year) to make them sign up. It does not provide detail service contract during installation. 5 days after installation, I received 1st bill statement and talked to customer representative, then was notified that rate is $29.99 monthly 1st year and $44.99 monthly 2nd year. The agent made me signed up also created my online account without customer knowledge and permission, he puts some other email address into the online account which is not mine at all. Any law to execute this kind of activities?
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1 comment
Anonymous
#168160

Either take your meds or get off them lady because you make no sense!!!!!!!!! :roll :roll :eek :eek :upset :upset :zzz :zzz :grin :grin :p

Review
#190943 Review #190943 is a subjective opinion of poster.
Loss
$400

Directv no HD service continues to charge

I have been a Directv customer since VOOM went away - some five years, own my own HD capable box. They have changed the channel coding for HD to mpeg4 which my box does not understand - thus no HD capability anymore. I cannot remove the $10.00 monthly charge, neither can their customer service people - so I am charged for a service I cannot use. My only option was to disconnect the service in order to remove the charge. They will not refund the overcharge as I did not complain until now - yet they are well aware that the problem is of their making. The only offers they made was to provide alternate equipment which i must lease and give a two year commitment for - why on earth would I do that when they treat their customers so unethically. Disgusted.
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Review
#190883 Review #190883 is a subjective opinion of poster.

Directv in Seattle, Washington - Direct TV Substandard service and illegal billing

Direct tv is a company that has absolutely no business ethic. they billed me for a contract i did not sign, over the phone, i was told one year and they will not provide me with documentation that it was two years. they damaged my speakers, and disturbed items in my house and let it that way. when i call there number they state they do not know who came to my house and have no way to find out that information.In the mean time they are billing my credit card , for service i do not have and have destroyed my stereo system
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Review
#190757 Review #190757 is a subjective opinion of poster.
Loss
$500

Run, Run as fast as you can - Qwest/DirecTV

SCAM Service from the word GO! Stay away from Qwest/DirecTV. Everything anyone has said on this site is true! They have a bait & switch going on, neither company talks to the other and their promises are false & misleading. Before you get screwed, run away!! WHAT A JOKE: The DIRECTV Customer Promise Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.
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6 comments
Anonymous
#278895

I have had 5 months of phone calls trying to get all the rebates and adjustments promised me. I take detailed notes with names of agents and can not believe the runaround I have been given.

I would never have switched from Comcast if I knew all these problems. Starting my service the start of December my May bill is promised to be the amount I was given by a salesperson. I am still waiting for one of my rebates. If you don't have a lot of fight and time on your hands don't bother with direct tv.

They will where you down to get what they offer. :upset :upset

Anonymous
#245500

A lonf standing customer with Qwest/Direct TV. Not under contract, wanted to return and get the the movers special free DVR.

Direct TV says yes, QWEST says no. I asked Qwest to Conference direct TV in. "We don't have time for that" Horrible service. Qwest did EVERYTHING they could to lose my business.

Mission accomplished.

Stepping over dollars to pick up dimes.. :?

Anonymous
#241094

they told us about the promo price of about $70 for qwest internet and directv choice xtra with a free 3 months of starz.

we have had them for three months and they have charged us full price on everything. they are charging us for starz too.

we called 3 times and three times they said they would fix it. but they don't. this time we called they didn't believe that anyone had told us about the promo price (what?!) WHY WOULD WE SIGN UP IF WE DIDN'T WANT THE PROMO PACKAGE?! they are charging us $120 a month which we can't remotely afford.

i am so upset. :cry

Anonymous
#168762

You are exactly right. It is a SCAM and they should be fined or arrested.

Anonymous
#168216

recently contacted Direct Tv for service i was quoted one price then when i decided to buy and they changed the price and were not willing to honor the price quoted

Anonymous
#168212

Could not agree more. Look at how many complaints on DirectTV. What a scam!

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Review
#190724 Review #190724 is a subjective opinion of poster.