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Directv in Albany, New York - Over charge paying full but not getting local channels
I have direct tv and cannot receieve local channels due to no direct line of site to the satalite.But I still get charged the full amount.This is not fair I try to talk with reps with direct tv an get a big runaround. They dont care about the customer, all they want from you is to shutup and pay.We see there ads on tv saying how wonderful they are . I think they are just a bunch of ripoffs.If I did these things to people they would have me arrested.I bigger companys get the more they get away with.There no better than wallstreet.Where is our goverment when wer need them,things are getting totally off the wall HUGH T MYRTLE
Directv in Campton, Kentucky - Directtv has a setup bad buisness proof
Direct tv offered me a great deal on phone and on line, sent a paper contract via US mail. Didn't think I would open. Less programming, more cost. Complained my mistake, said no here is operator name # number. Didn't even contact.Still my misunderstanding!!! I think they thought I would ignore the snail mail and when installed, they had me on the hook. If this if something you want to look into e-mail me and I will forward my correspondence with them. I think this is an advertising ploy to reel in unsuspecting consumers who look at e-mail only and assume the paper version is the same.
Directv in Spokane, Washington - Took local channel off
I have finally had it with Yakima news. It is not local to 99362 custo mers. My neighbors have Dish and they still get KNDU Tricities. Why was it taken off, it was on when I signed DirectTV. My other Question is Why are the channels moving to different numbers? I cannot get answers to my questions when I call Direct TV customer service. The people working or answering the customer service lines do not have any knowledge of programming and where to get the information. I would like to get straight answers when I call. By the way does anyone at DirectTV acknoeledge these messages.
Directv in San Juan, San Juan Municipio - Satellite Direct ITS A SCAM THEY DONT HONER THE PRODUCTS THEY SALE
I BOUGHT THEIR PACKAGE ON 4/19/10 CHECKED THEIR CHANNELS THEY ARE NO GOOD CANT ACCESS MOVIES OR GOOD CHANNELS YOU NEED UPGRADE FOR PREMIUM CHANNELS AND YOU HAVE TO PAY EVEN THOUGH THEY SAY IT IS A ONE TIME OFFER AND IN THREE STEPS YOU ARE READY THATS A LYE. I TRY TO CONTACT CUSTOMER SERVICE FOR A REFUND GOT NO ANSWER. I DO NOT RECOMEND SATELLITE DIRECT BECAUSE THEY ARE A FRAUD. SOMEONE SHOULD TAKE ACTION OVER THIS COMPANY AND MAKE THEM RETURN THE PURCHASE MONEY TO EVERY CLIENT THAT IS NOT SATISFIED WITH THEIR SERVICE. DONT GET FOOLED LIKE I DID.
Directv in Atlanta, Georgia - Direct TV - Misleading and Horrible Customer Service Reps
When I signed on for this company's television service, I was mislead into thinking I was getting HD. In addition, it took a supervisor to correct the installation (2 previous attempts). The second installation man drilled *** in the wall, inserted a wire and didn't even connect to the satellite dish. When I learned that I didn't have HD, I contacted Customer Service. They now want to charge me $200 to add HD. I had to speak to two customer. service. reps. (I had requested to speak to a supervisor). The second rep that I spoke to was extremely rude. I had to remind him that I was old enough to be his mother and requested that he not speak to me in that tone of voice. He gave two examples to attempt to try to intimidate me for my 'ignorance' in not getting HD at the time of order. His examples were silly and I told him I would be reporting them to the BBB and write the company. If anyone wants to go with this company, "Buyer Beware". You may well not be ordering all of the service you think you are and then you will be required to 'pay additional' charges.
Directv in Orlando, Florida - Direct TV ARE SCAMMERS BEWARE Misled my elderly Parents
My elderly Parents were contacted by a Sales Rep at their home and were misled into signing by being told there was no commitment and they could cancel at any time. But when they tried they were verbally abused and then they got in touch with someone else who told them to send in equipment and they would not be charged. Until over $500 dollars was automatically deducted from their account which left them broke and Hungry since they live month to month on Socail Security. So they have contacted there Bank and hopefully they will be able to get funds returned.
Directv in Villa Rica, Georgia - Direct TV
Direct TV invoiced me for service that I never agreed to. I cancelled my service since I received NO customer service for the sleazy business practice. I now have an early cancellation fee on my credit card and harassing phone calls all hours of the day and evenings. Do Not use Direct TV!! I had received telephone calls from supervisors offering deals to keep me as a customer prior to the problem with them. We had agreed on a package for $60.00 per month. I later received a bill for a $150.00 sports package that had been added to without my approvel. The package ran for 6 months before I got an invoiced for it. That is a wonderful thing. You provide a service fore someone without telling them and then charge their creditcard for it.
Directv in Tucson, Arizona - Worst customer service ever
my husband and I moved into a new development where direct tv was one of 2 options we had for cable unfortunately we chose direct tv. Since installation we have spent numerous hours on the phone with them and we get a different story every time we talk to them regarding channels we were promised to get and don't. We asked about just cancelling our service and they want to charge us $460 because we have had it a week. They fail to help us out in any way and they are even talking rudely to us on the phone when we explain our issues and concerns. Do yourself a favor and do not get this service it is the worst out there!!!
I recently decided to install Direct TV at a boat dock where we keep a cruiser and spend weekends. It took an hour and a half on the phone with the sales rep to get set up for service and schedule installation because the rep screwed up my order and he had to cancel...
Directv in Los Angeles, California - Direct TV Bait and Switch Tactics
I signed up with Verzon Bundle package and they are contracted with Direct TV. DTV offered me $38.99 first year, the it would jump to $56.99. I agreed to this. Then after the first year they bumped the price up another $10. If you don't want to pay their price, and want to cancel your DTV, they charge you $150 - $250 early termination fee. So essentially, you CAN'T get out of their contract until the end of 2 yrs but these crooks can raise the rates as much and anytime they want. Stay away from this bait and switch business. I filed complaint on-line with FCC. Interestingly enough, they had a DTV option, I guess because of so many complaints.
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