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Directv in Yuba City, California - Direct TV early termination fee.
I understand that some companies must re-coupe costs from customers that leave without notice some how, but this is ridiculous. $420 for early termination. My cell phone doesn't charge that. I liked Direct Tv while I had it, but I have fallen on financial hard times, and Direct Tv wants to hit me with a fee to cancel. If I can't afford the service, how can I afford the cancellation fee. Do use direct TV if you can have the service without a contract (great)! If not don't do it, unless you are sure you would like the service for 24 months, and that you will be able to afford it.
Directv in Phoenix, Arizona - Blocking March madness games on channels I already pay for
Direct TV found it necessary to block the basketball games I was most interested in on CCBS. However my friends that have Comcast and Dish all got the games. When I called to complain to DTV the service representative insisted it was not DTV's fault but if I wished I could purchase the channel. I explained I already paid for the channel and should be recieviing the game. She said no because it was blocked by the league. As I found out later that was an absolute lie! I will be switching my tv provider ASAP! This was merely a consumer rip off for money...
My wife called to cancel our Direct T.V. service on Jan. 12, 2010. She was advised that she would need to pay for the remaining 2 months. She said fine. The representative then stated that she could get 3 free months free if she stayed with the company. My wife asked...
Directv in Dallas, Texas - Direct TV Bill
I was charged $69 dollars for NCAA March Madness...which I did not order. I called Customer Service, they didn't care. They told me they automatically keep it on their if you have ordered it in the past. I have never heard of a Company doing that. Anyway, they said I was notified about having it and that i had to cancel. Of course, it was in the "small print" Long story short I am mad and would like it taken off. Your employees (one person and a supervisor) said, very rudely, there is nothing I can do. They were extremely rude, blunt and seemed amused that I was questioning what type of business "automatically" charges you for something I did not order. Anyway, I will be doing whatever it takes to cancel my service. Even if I have to pay a cancellation fee, it is worth not giving my business to DirectTV. Great customer service skills you all have. What a Joke!
Directv in Houston, Texas - Charged account without authorization
I signed up online to get almost everything DirectTV had to offer...all channels, sports package, MLB package, NFL Sunday Ticket, etc. EVERYTHING I have in writing states that there was nothing due upon installation. However, 3 days before my scheduled installation date, I received a $25 charge from Direct TV directly to my bank account. They explained that this was a "hold" for equipment because I wasn't being charged for equipment and installation and this would be refunded within 10 days of my installation. SCAM! I did not authorize them to randomly charge my account for "holds" when there was absolutely NOTHING in the agreement that included this charge. I spoke to a "supervisor" named Yanita who had no authorization to do anything including refund my money. I understand that it is only $25, but it is the principal of it that made me cancel my order completely. Yanita apologized that this was not explained when I signed up, but this is normal policy. If this is normal policy, why not just put it in the agreement? Why? Because it's a scam! If this is the way they do business BEFORE installation, I don't want to have anything to do with them and their 2 year contract. I will NEVER be a Direct TV customer and I will inform anyone who will listen that this company uses very BAD BUSINESS PRACTICES!
Directv in Stafford, Texas - Took money and didnt credit back to me happened within 10min
called direct tv to get information jay the represetive helping took my credit card info and said call back within 10min to cancel so i did. talked to a mamger nancy said she canceled and would get my money back then called again talked to another manger said my money will go back in my account in 3days. after that called again hyken said i wont get my money back.they recored all calls but when i cancelled on time they said they have no recording to give me my money back they are THIEFS!!!!!!!!!!!!!!!!!!!!!! AND THEY LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!***-----.B
Directv in San Jose, California - DTV Fraud - Don't deal with this company!
Likewise, I am so pissed with Direct TV, that my blood pressure is off the wall! 5 months ago DTV offered a promotion - "NFL Tickets" with free game channels plus HBO Starz etc. I'm not a foot ball fan but thought it would be good to watch some movies. Before the end of 5 months we called to cancel the package - Also to suspend our service for 6 weeks while we were on the road. Imagine our surprise when we were billed $64.99 even though our service was suspended. Two weeks of persistent calls where we were passed from rep to rep and even supervisors and we are finally told we have to pay for the "FREE" service now that the 5 months have elapsed! And no they will not give a refund even though my service is in suspension! To charge for something you can't even receive seems to me is pure FRAUD! No one ever told us there were conditions attached to the "free" offer. I sure wish there was some way to really get to this organization.
Directv in Denver, Colorado - Direct TV sent 3 receivers - all "refurbished" - none worked. So much for insurance. Just ***.
Direct TV insurance and customer service is a complete sham. I have had to replace my receiver three times because they freeze. With each box, I have to go thru all these steps - constituing hours of time. I bought the insurance - but the will only send you "refurbished" pieces of junk. Such a rip-off. When I asked the IT customer support tech - Greg in St. Louis - for a new box, he told me to go to Wal-mart!! Nice cutomer support - *** bags. If you want true customer service and insurance - I would suggest any company except Direct TV.
DirecTV cancellation Policy
AT&T promised as part of their bundled package--satellite TV service for $39.99/mo.through DirecTV. I found out later it was complicated to get that price which included filing for a rebate. I did file, but never got the rebate. I complained many times, but with no satisfaction. So, I cancelled their 2 year contract after 5 months. That's when I complained to Pissed Consumer, and I sent a letter to the legal dept and to the office of the president for DirecTV. To their credit they called me and was apologetic and agreed to not charge me for the $380 cancellation fee that would be customary.
Directv in Los Angeles, California - BAD BUISNESS PRACTICES
i loath this company because they do not give you all the information needed to make an informed decision. almost from the day i received their service i began having problems. they signed me up for the wrong package (was unaware of various packages.) i ended having to pay double what i ordered. direct tv did not send me a statement for the month of march 2010. i received five different calls from their reps, stating when would i pay my account. i asked them to send me a statement each and every time. to date i have not received a statement. sometime between 12 midnight and 6 a.m. direct tv disconnected my service. no one should do business with this co. if you do, watch out for the pitfalls!
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