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Being on a very limited income,I continually check my bank for the current balance.I had 35.00 left until I would get paid again.To my horror,my bank card was declined for a gallon of milk.In my total humiliated state,I contacted my bank.They informed me that Direct tv...
Made a big mistake and went with a bundled service, Qwest internet, Verizon and Direct Tv well when you talk to them they never said you were going into a 1 year contract with Direct TV and trying to talk to someone in the US well forget that you might get as close as...
DirecTV Fraud and Theft from Military Families.
My husband ordered the service and they never informed him that we were signing up for an 18-24 month commitment and told him we could cancel anytime. We stopped using them because the basic channels we were getting were rubbish and the movie channels played the same movies all month long. We left with a final bill of $89.97 and that was in August. It's now six months later and the bill is now up to $656.31 including $420.00 for not fulfilling our contract and it continued to rise until the contract is complete. I just spoke with DirecTV and they claim that even though my husband was not informed of this contract, once the installer brought the equipment and signed off on the work, that was our contract. They were rude and are falsely luring people into multi-annually binding contracts without telling them. This is theft at it's lowest level and I would like to be included to testify if criminal charges can be brought against them because they're doing this to all families and especially marketing to military families who often do not stay in one place for the length of the contract! I'm surprised the Marine Corps allows these criminals to operate on our bases, I'm referring to the insurance scams that ultimately led to soliciting being banned on bases.
Pissed at directv anyone feel like this
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Directv is terrible
Well i am stuck with you for 2 years, how can i get out because you are treating me like a door mat. to this he actually laughed and said you think getting out of contracts is that easy ? if that would have been the case why would we have contracts ? if you pull out now you will have to pay some X$ multipled by the no. of months not served, i dont recall the amount but i was very upset and dejected until then thinking what did i get myself in, Its the worst customer care service, i insisted to speak to his boss who again was as stone faced as this guy and gave a *** about me on what i wanted. I was just exploring my options and if he would have told me properly i wouldnt have got so upset, he ruined my evening as i had never faced such indignation from a service provider who i pay $75 a month ? :( . You also do not get all the chanels you pay for.
Directv in Houston, Texas - Direct Tv took money out of my account for someone else's account.
Direct TV took money out of my bank account without my knowing and put it on someone else's account. I have been waiting since Jan. 22nd for the money to be credited to my account and restore my service. Every time I call I get a different answer as to when the problem will be fixed. I have talked to there fraud department and been cleared of any wrong doing and I still have to wait and still have no service. Direct TV sucks. I just received a letter from Direct TV stating that I have been cleared of any responsibility for anyone else's account.
Directv in Baltimore, Maryland - Direct TV and Verizon Suck
I called Verizon and ordered one of their bundles, TV, internet and phone. Direct TV came , hooked up the cable, but Verizon, no where to be found. I called them 5 or 6 times, each time making a new appointment for them to come to my house and hook me up a new phone jack. Finally, I spoke to a supervisor's answering machine, telling him if I would of known I would of called Comcast. That day they were at my house. Only problem now, since it took so long I no longer have a bundle. $350.00 first months bills. I agreed to pay $90. to have the jack hooked up, but where did the other $260. come from.
Directv in Salt Lake City, Utah - Direct TV harassing phone calls
Direct TV has been calling us several times a day for a week. I finally called them back and asked them to stop calling us as our account is closed with 0 balance. The lady I talked to said she would take care of it. Well, the phone calls have continued and now I'm pissed! We have DISH TV because Direct TV kept getting more and more expensive. Their customer service stinks and now they are harassing me. It's really getting old. I've reported them to the FTC and the FBI, so I hope they will think twice before they continue their harassment.
Directv in Clayton, North Carolina - Direct TV instalation guy lied to me !
When my husband and I moved from PA to NC...I called DTV and they said to take our DTV recievers with us and they would hook us back up in NC.....however...when the guy came to hook us up, he said he could'nt do it because he would not get a signal. We trusted what he said and asked him what we were to do with the DTV equip. He said he had no idea and never got back to us. We still have the equip. in there original boxes with the remotes. Now we can't get any TV service because DTV never came to pick up the equip. or tell us what to do with it ! Other companies now don't trust us !
Directv in Sioux City, Iowa - Before you order Direct TV
I recently became a Direct TV consumer. I had had enough of our local cable company's constant rate hikes and spotty service. So I called DTV to check them out. I spoke to a young fella who gave me the run-down on DTV's services. It sounded like a worthwhile switch. The very last question I asked the young man before proceeding with my order processing was "Will I get local channels." He said "Yes," then forward my call to another rep to get the order rolling. That was when the nightmare started. The first few weeks of our DTV experience were a real nightmare. I felt as though I had been lied to from the very first word out of that young man's mouth. Not only do we not receive local channels, but we did not receive network channels either. So a day after our installation I called DTV customer service. It was only THEN that I was told that because of my location (a small town in the northern midwest) we could not receive signals from either the east coat, or west coast satellites and we would have to submit a waiver to the networks to receive their signals, at an additional cost to us. The waivers could take up to 45 days to be approved, or declined, and only one in four requests is approved. I was also told that since there is no midwest DTV satellite I would not receive local channels. But...for $100 I could purchase a separate receiver to attach to the back of my DTV receiver and "hopefully" pick up surrounding station signals. Had this been disclosed before the order was processed I would have declined the service. After taking all of this information in I decided that this was not the route I wanted to take. A week into my service I again called DTV and asked them if they have a customer satisfaction guarantee, meaning a period of time that I could cancel the service without penalty. The rep I spoke to said that they did, it was a 24 hour period after the order was placed in which I could cancel. If the 24 hours had expired I could buy out of my contract for $480. He also noted that if I had read my service contract that I would have known this. I told him that I had received no such agreement. He said the installer should have left a copy of the agreement with me at the time of installation. I searched through every box that the installer had left and found nothing. I again called DTV customer service. I was then told that the agreement had been emailed to me two days prior to the installation. Hmm...I checked my inbox, saved items, junk email, and deleted items and there was no such email, I told the rep this. At this point I had enough of talking to customer service and demanded to speak to a manager. I was given an email address and asked to send my concerns. So...I did. The response I received from a customer complaint specialist was,again, that I should have read my contract before proceeding with the order. I again explained that I never received the email. Their specialist insisted that I did, and produced "proof" that I did. At no point through all of these correspondences was the issue of my satisfaction (or lack thereof) ever addressed. Direct TV's stance was, and is that I did not read my contract before committing to their service. Because I committed to their service I'm stuck, happy or not. It has been a couple of months now, and things have improved, but I just can't get past the fact that as a paying consumer my concerns were not addressed. I was lied to from day one, dismissed when I expressed my concerns and am stuck with a service that I am not completely happy with. I don't imagine that the concerns of one little person in one little town mean much to the giants at DTV, but considering the number of other complaints with DTV listed at this site, I think you should sit up and start paying attention.
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