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Directv in Salt Lake City, Utah - Direct TV harassing phone calls
Direct TV has been calling us several times a day for a week. I finally called them back and asked them to stop calling us as our account is closed with 0 balance. The lady I talked to said she would take care of it. Well, the phone calls have continued and now I'm pissed! We have DISH TV because Direct TV kept getting more and more expensive. Their customer service stinks and now they are harassing me. It's really getting old. I've reported them to the FTC and the FBI, so I hope they will think twice before they continue their harassment.
Directv in Clayton, North Carolina - Direct TV instalation guy lied to me !
When my husband and I moved from PA to NC...I called DTV and they said to take our DTV recievers with us and they would hook us back up in NC.....however...when the guy came to hook us up, he said he could'nt do it because he would not get a signal. We trusted what he said and asked him what we were to do with the DTV equip. He said he had no idea and never got back to us. We still have the equip. in there original boxes with the remotes. Now we can't get any TV service because DTV never came to pick up the equip. or tell us what to do with it ! Other companies now don't trust us !
Directv in Sioux City, Iowa - Before you order Direct TV
I recently became a Direct TV consumer. I had had enough of our local cable company's constant rate hikes and spotty service. So I called DTV to check them out. I spoke to a young fella who gave me the run-down on DTV's services. It sounded like a worthwhile switch. The very last question I asked the young man before proceeding with my order processing was "Will I get local channels." He said "Yes," then forward my call to another rep to get the order rolling. That was when the nightmare started. The first few weeks of our DTV experience were a real nightmare. I felt as though I had been lied to from the very first word out of that young man's mouth. Not only do we not receive local channels, but we did not receive network channels either. So a day after our installation I called DTV customer service. It was only THEN that I was told that because of my location (a small town in the northern midwest) we could not receive signals from either the east coat, or west coast satellites and we would have to submit a waiver to the networks to receive their signals, at an additional cost to us. The waivers could take up to 45 days to be approved, or declined, and only one in four requests is approved. I was also told that since there is no midwest DTV satellite I would not receive local channels. But...for $100 I could purchase a separate receiver to attach to the back of my DTV receiver and "hopefully" pick up surrounding station signals. Had this been disclosed before the order was processed I would have declined the service. After taking all of this information in I decided that this was not the route I wanted to take. A week into my service I again called DTV and asked them if they have a customer satisfaction guarantee, meaning a period of time that I could cancel the service without penalty. The rep I spoke to said that they did, it was a 24 hour period after the order was placed in which I could cancel. If the 24 hours had expired I could buy out of my contract for $480. He also noted that if I had read my service contract that I would have known this. I told him that I had received no such agreement. He said the installer should have left a copy of the agreement with me at the time of installation. I searched through every box that the installer had left and found nothing. I again called DTV customer service. I was then told that the agreement had been emailed to me two days prior to the installation. Hmm...I checked my inbox, saved items, junk email, and deleted items and there was no such email, I told the rep this. At this point I had enough of talking to customer service and demanded to speak to a manager. I was given an email address and asked to send my concerns. So...I did. The response I received from a customer complaint specialist was,again, that I should have read my contract before proceeding with the order. I again explained that I never received the email. Their specialist insisted that I did, and produced "proof" that I did. At no point through all of these correspondences was the issue of my satisfaction (or lack thereof) ever addressed. Direct TV's stance was, and is that I did not read my contract before committing to their service. Because I committed to their service I'm stuck, happy or not. It has been a couple of months now, and things have improved, but I just can't get past the fact that as a paying consumer my concerns were not addressed. I was lied to from day one, dismissed when I expressed my concerns and am stuck with a service that I am not completely happy with. I don't imagine that the concerns of one little person in one little town mean much to the giants at DTV, but considering the number of other complaints with DTV listed at this site, I think you should sit up and start paying attention.
Directv in Morgantown, Kentucky - Direct tv bait and switch
Allied Interstate P.O. Box 361567 Columbus, Ohio 43236 Reference #82913770 I received a phone call this am from your agency for debt collection relating to Direct TV. I advised the caller that this is a disputed charge. When I signed up with DTV last fall, I requested the special that they were offering. The cost was supposed to be $29.95 per month plus normal additional taxes...etc. My first bill was for over $70. They had added the NFL Weekend Package, which I did not ask for. All we wanted was the $29.95 special for the first year. When I called them to correct this, I was told there was nothing they could do...."Sorry". I finally did get them to reduce the charge to $55 (or so) for 6 months. I asked what happened after 6 months, they said the charge would go up to $120 ++. I said "NO"! This is not what I asked for. I made at least 5 phone calls, talked to at least 10 people, all of whom said the same thing. "Sorry. It's our fault but there is nothing we can do". I told them that I wanted to keep DTV but I could not accept their bait and switch tactics. Finally, I had to give up trying. I paid my bill for the service to that point and cancelled. I mailed back all the equipment as requested. I requested one product, was promised that product but was given another. This is the most blatant consumer abuse I have ever experienced. My dispute is based upon the fact that DTV did not deliver the product that I requested and they refused to fix the situation even after multiple requests for them to do so. Then they have the gall to try to charge me a cancellation fee. FORGET IT!!!!! Charles xxxxx
Directv in Eugene, Oregon - Changed price of HD setup from $49.00 to $218.00
We've had Direct TV for approximately 5 years and are usually pleased. We really enjoy the baseball channel and they are the only ones that offer it. In Nov. of 2008 direct tv offered a deal on the football channel, I believe they were going to add $10.00 more to our bill since the season was almost over. We have automatic payment so it took awhile for me to discover they had charged the regular price of $79.00 a month and we didn't even have the whole season. We were basically told to get over it. Now we were offered to upgrade to HD for $49.00 and no addition to our bill for 12 months. I Okayed to have $49.00 taken from our account and instead they took $218.00. Of course they won't put the money back. Be aware of any offer from Direct TV they switch without notice, I believe this is illegal but we are unable to find any one to help us
Because I could no longer have rabbit ear antennas, I had to get cable! DirectTv looked like the best price, so I called to sign up for one year. I even had the customer service person add up my total bill, (which came to $420 for one year) When the technician came...
Directv in Washington, District Of Columbia - Direct TV doubled the price promised by AT&T
At&T talked me into bundling Direct-TV services for $39.00/mo. After it was installed and I had signed a 24 mo contract they began billing for $85.90/mo. The day after installation I received a letter telling me to register on line for a rebate before installation. Obviously an impossibility. However, I did register the same day I received the letter. After calling to Direct-TV every 2-3 weeks (about 10 times total)for 5 months and even talking to a supervisor twice---I never did get any rebate. They claimed to have sent me an e mail with a web site address that I was supposed to "click on". They could have told me the problem before the 90 "window of opportunity" expired but they waited until 98 days, then told me. I have cancelled Direct-TV service as of March 15, 2010 and I'm sure I will continue to fight with them over the early cancellation charges, but I have sent a letter to their President and to their legal dept. requesting the charges to be waived because I was being billed for more than double the agreed upon price. I am cancelling Direct-TV service as of March 15, 2010. I will be
Directv in Elizabethtown, Kentucky - Versus Channel
They took off Versus right before the championship. Twice. first when it was Outdoor Life. In 2006 August, I beleive, second was 2009, summertime. I had 4 receivers in one year that were bad when I lived in Ohio, finally quit worrying about it, put up with it till I moved. Signed with them because of the deal they were offering. The telemarketer said she couldn't give me her name so I had nothing to fall back on when I called and complained that I did not get what was promised me. The installation man was terrible.. I told him that the dish placement was in line with my trees and may interfer with my signal when they grew larger and the leaves were fuller, he said "then you'll have to cut down your trees." He left a mess sownstairs and in my living room. I will not renew my contract again. I'd rather be without TV before I go with Direct TV.
Directv in Rockford, Illinois - Lied about contract terms, price, and gift card
Direct TV has ripped another customer - me. Totally misleading and deceitful upon sign-up and installation. Two year contract is unheard of yet they insist that is what is signed up for. The $100.00 prepaid gift card is a joke. They lie, told me they didn't have the correct credit card number when I called on the due date because the payment had not been deducted and was charged $5.00 and then told that I was not eligible for the gift card. They were told we did not want their $5.00/month maintenance fee - but being charged anyway. Direct TV needs to be put out of business by a class action lawsuit.
Directv in Boise, Idaho - Direct tv,committed fraud when move ordered
On March 5th I called direct TV and said I would like to arrange service in Idaho as I purchased a new home there, but would not move perminatley from Oregon until July.The agent said no problem the would install service in Idaho and would only pay 19.95 shipping on the equipment. He also told me I could not have Local Channels in both places, I said OK no problem, leave them in oregon. On monday March 85th the service tec installed the equipment and said I had no local channels, I said OK fine. That evening my wife called me and said she had no channels, I said don't worry I have them fix in in the morning. to make a long story short, after waiting on hold for 45 min and going through 3 different people, I finally reached a supervisor. He said I could not do what I was doing, and I said "your agent advise and told me to do it this way, you did it not me. He then said if I want to keep servide in Oregon I would have to cancel my contract in Idaho, but they would charge me $480.00. I replied "Say what? I'm not paying you nothing. After arguing for 10 min I told him to do whatever he want's and I will do what I have to. Within the hour they shut off all service to my Oregon home. In the Morning I'm filing a complaint with the Idaho PUC and the Attorney Generals office. This misserable lowlife company should be put out of business in my opinon. I wounder why the States government and the Fed FCC dosen't stop their abuse. I guess I will remember all this come elections in November. From firstname.lastname@example.org
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