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Directv in Portland, Oregon - Direct TV Stole $200 From Me

Direct TV are liars and thieves. I signed up for Direct TV in Nov 2008 and had to pay a $200 deposit. Now, after paying on time and in full the last 16 months, the Deposit has changed to a fee. The person I signed up with said over and over that I would get all of the money back through credits on my monthly bills. This was a total lie and the recording will show it. I've filed complaints with the FCC and BBB, but what this company needs is a Class action lawsuit. Please stay as far as you can away from Direct TV! We are all honest people who got ripped off, don't be the next one.
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Review
#173398 Review #173398 is a subjective opinion of poster.
Loss
$200
I have a triple bundle package (phone, internet and cable) with Direct TV and Verizon. I sent payments to verizon. DirectTV sent me a bill too. I called Verizon to clarify why I am receiving bills from Verizon and DirectTV. Verizon could not explain & transferred me...
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5 comments
Anonymous
#849172

Verizon and Directv are partners in this triple-play scam. They will eventually be sued for damage done to people's credit records/scores....and they will pay.

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Review
#173342 Review #173342 is a subjective opinion of poster.

Directv in Reston, Virginia - Direct TV refuses to waive charges!

I contacted DirectTV to cancel my services, only to learn that I would be charged a $180 cancellation fee for early termination. I have had DirectTV service for 7 years and just switched to Verizon Fios. DirectTV states that upgrading an HD receiver in 12/09 creates another year agreement, so I will be penalized $20/month until 12/10. They did not inform me of this change verbally, nor provide a copy of that agreement in writing. Additionally, they refused to refund the $75 charges for unused services last month after switching to Fios. Verizon's no better--they refused to assist me and quote a $179 cancellation fee for any/all of their services. Consumers are being ripped off every day by these providers!
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2 comments
Anonymous
#131166

See April posts.

Bless the Beasts and the Children. Whiners and Idiots drop dead.

Anonymous
#120467

You could file a complaint with the BBB online and perhaps they can help you come up with a way to get out of this.This just does not sound legal to charge you a cancellation fee for simply upgrading their own outdated equipment!

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Review
#173272 Review #173272 is a subjective opinion of poster.
Loss
$255

Directv in Calvert City, Kentucky - Direct TV - the poorest service on earth!

I have had Direct TV for almost a year and service is down at least monthly. Anytime it is cloudy, raining, etc. It never comes back itself so I have to call and hope to get a English speaking rep after holding for at least a half hour to one hour. Our bill has never since day one been correct and the reps could not care less. When I ask for a supervisor they put me back on hold for 15 to 30 minutes then they just hang up. I have another year on their sorry service at their high prices until I can do anything different. Direct TV is absolutely the worst excuse of company I have ever had to deal with. I will do everything in my power to see that my friends and family do not fall for their fraululent tactics.
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1 comment
Anonymous
#123688

I too have had to call direct tv almost monthly and get extremely frustrated as the people I speak with are in another state and refuse to send someone out to fix the problem. I get very frustrated trying to follow instructions by phone. :sigh

Review
#173265 Review #173265 is a subjective opinion of poster.

Directv in Syracuse, New York - Direct TV lies to get you into "contract"

I had Direct TV install service at my new house. Not only did they charge me $30.00 more per month than my original "agreement", but they added quite a few misc fraudulent charges to my account. Some bogus fee for a "protection plan" I never ordered. When I asked for it to be refunded, they charged me $10.00 to cancel the plan. What!?! Apparently there is nobody in charge there because after an hour on the phone with supervisor "Richard" I was told that my rate would be restored to what I was originally quoted. Next bill showed it had clearly not been restored. I spoke with someone today who told me that supervisor Richard was wrong and that I could not get the original quoted rate because I had not gone online and filled out rebates. What!?! What rebates??? The customer service rep who signed me up never mentioned such a thing. Well, apparently I was supposed to find this in the fine print on my first bill somewhere. Scandalous! I am canceling my service as of today and I will NEVER DEAL WITH THEIR BS AGAIN!!! Direct TV is a joke. Go with cable!!!
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2 comments
Anonymous
#120481

I knew about the credit card, but they can't charge my checking account can they...I changed my debit card this morning before they attacked it! I've read about several class action lawsuits against them...how can they continue these practices?

Anonymous
#120468

If you are thinking of cancelling Direct's service and they have your credit card # or your bank account they will charge your credit card or bank account $20 for every month left on your contract plus they will probably say they did not get the boxes you mail back to them(get tracking # form FedEx)and try to charge for these too.The only way you can stop these charges from occuring is to close your credit card or bank account before cancelling service with Direct or you will have to deal with the charges placed on your account. Good Luck!

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Review
#173258 Review #173258 is a subjective opinion of poster.

Directv in Cincinnati, Ohio - Unhappy consumer

i have been a comsumer with direct tv for 2 year, i have had trouble with them the hold time, 1st when it rain or snow your tv goes out, so u have to call them and stay on hold for hours, 2st you pay your bill money gram your tv on when you leave then come home and they turn it off,and have your money. when you call them you stay on hold for hours then for them to tell you they got your money but you havr to now pay the pass due balance to get it turn back on, after you been on holding foe a hour.3 they keep raising your bill without notice.4 the people that answer the phone a very rude have no respect and dont no what they are doing and last they will lie to to get you to stay with them . i tried of them will go to cable
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1 comment
Anonymous
#124374

DTV is starting to suck, they don't give thier customers to much appriciation. If they want to keep thier customers they have to give a little either a week-end of free movie channels or a break on the bill.

$$$$80.00 is alot of money for alot of paid commercials. and basically that is what is on the tv. have you watched it lately.

alot of repeats and paid commercials. that is what your $$$$$80.00 buys Thanks DTV Unhappy Customer!!!!!!!!!!!(

Review
#173216 Review #173216 is a subjective opinion of poster.

Directv in Hampton, Virginia - Direct TV & Their Employees SUCK!!!

I was dissatisfied with Direct TV soon after it was installed. They lie about fees, contracts and breaking the contract. When I tried to get them to cut my service off they said I couldn't due so for one year. It was a long 10mos. & I couldn't take it anymore. I called them & asked how much I owe for the remaining two months of service so I could pay it off right now & for them to cut off the service. They stated to me that I'm in a two year contract. Excuse me, *** No!! I never entered into a two year agreement. They stated to me that once they install the boxes it constitutes a two year agreement. What the *** I hated your service! Cut it off! Bill me for the remaining months. They had the nerve to state that they would take 450.00 out of my banking acct.for breaking the 2year contract. Once again, I only had a one year contract. OK,but thanks for that info. I called the Bank immediately..for it was a race against time. Had my card blocked and went on my merry way. Direct TV SUCKS!!!!!!!!!!
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3 comments
Anonymous
#124773

Have you started getting the collection calls?

Anonymous
#120175

I know!!

Anonymous
#119932

Have fun with collections

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Review
#173161 Review #173161 is a subjective opinion of poster.
Loss
$450

Directv in Damascus, Georgia - Action needed

You can never get to talk with a person it is all automated. We do not wont the free Chanel's, we have ask for them to be taken off. What does it take to talk to a person NOT a machine? Why are we charged for things we do not ask for and we can not get them to take it off, we are given the run -a-round when by chance we do get to talk to some one. We are so FEED UP! with this company. If you ask me they have very poor customer service and this will at some point will be there down fall.
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1 comment
Anonymous
#119756

I totally agree, my service plan is up in 2 months and I will be discontinuing service with them.

Review
#173152 Review #173152 is a subjective opinion of poster.

Directv in Raleigh, North Carolina - Direct tv - wrong bill

They charged me for a package that i been took off along time go. Also i paid for ppv movies on credit card and they said i never paid but its on my bank statement that i paid. Then i got the runaround just to get it straight. Im so upset about this sitation because no one act like they wanted to help get it straight. A person knows what they are paying for what they canceled. I shouldnt have to go through a arm and a leg to get it off. I hope i dont encounter no more problems with their services. Im not a satisfied customer right now.
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Review
#173133 Review #173133 is a subjective opinion of poster.

Directv in Urbana, Ohio - Website stinks

The Direct TV website said to pay "X" amount. I did that. When it posted, my account said balance was $0.00. My service did not re-instate. Now they said to re-instate my service I have to pay an additional $29.00 because that will be how much my balance will be when it is turned back on. I don't have a problem with paying the bill, it shouldn't have said that my balance was zero. Very misleading. Then trying to speak with somebody on the phone is ridiculous. I am in Ohio and I am speaking to someone who knows where. Definitely not in the US. Makes you want to cancel service and just deal with regular stations.
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#173112 Review #173112 is a subjective opinion of poster.