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Directv in Dallas, Texas - Direct TV is Simply Built Upon Lies -Suck it!!
First, we signed up with them with the promise of service within 24 hrs and 2 one hundred dollar visa gift cards that were promised by Jose or "Joe" CaBrerra at the Miami IntakeOpertion Office, I explained to him that I am on a college student budget and that in order for meto pay a deposit I would need the gift cards to arrive immediately!!! He assured me that would happen......He lied!!!! The techs arrived today and walked in and said, SORRY, your apparment sits the wrong direction...5 mins. out the door, out 225 dollars 10 days for a refund per the wonderfulcustomer service agent JP who could care less about all of the issues regarding this service.... I have no $225 no visa gift cards for $200, I had to call my bank to dispute the charge cause they said it could take 10 days to give me back my money!!!!! They did not give me service,yet they are keeping my money for 10 days!!!!! They lied, they are rude, they do not care to inconvenience people.....DO NOT DEAL WITH THIS COMPANY....I SHOULD HAVE LISTENENED TO MY FRIENDS AND FAMILY THAT WARNED ME ABOUT THEIR SCAMS AND SNEAKY BEHAVIOR TO DRAG YOU IN AND THEN *** OVER!!!!
Directv in Akron, Ohio - Raised charge from $56 to $85. Wont let cancell without huge cancellation fee.
They raised my charge from $56.00 per month to $85.00 per month. I was on a 2 yer contract and was told my rate would not change during that period. As soon as 1 year anniversary, they increased my rate to $85.00 per month. I called and they would not change back to the 56.00. I was told to suspend the account and then I would only have to pay the 20.00 per month early fee from the time after the suspension. Now they are telling me I have to pay the $20.00 per month for that time frame. I have 6 days to pay 160.00.
Directv needs to be stopped poor customer service unauthorized charges
http://www.petitionspot.com/petitions/getNFLback Would you reward a kid for stealing from your purse? Of course you wouldn't.Then why is the NFL rewarding Directv with exclussive rights? They lie , cheat , and steal.They charge you to lease their equipment , then charge you upto $5.99 to protect it against repairs.They will also make unauthorized charges to your credit/debit card.This is 100% accurate , google directv complainsts , it will blow your mind , they had over 20,000 complaints in 3 years , thats a BBB record.They have 3 lawsuits pending , in California , Washington , and Oregon.This does not include the silent suits.My goal is to get congress to open the NFL Sunday Ticket to cable companies , And all Satellite companies , At the top there is a Petition , my goal is to get 10,000 signatures then I'm sending the petition to congress.America needs competition , what if there was only 1 electrc company , gas company , Or auto maker?You Get the point , Thanks for your support! Earl David Evans
Directv in Memphis, Tennessee - Acheated a senior citizen
My mother ordered direct tv. The personnel that came and installed it didn't totally not show her how to use the remote correctly. She could not get the remote to work so she called the installer back. He said he would return to her house to show her how to use the remote which he didn't show back up nor would he return her messages. She had my brother take it out and return the 3 boxes she got the very next day. She was charged around 400.00. Direct tv will not give her her money back. Shame on you! Explain yourself.
Directv in Houston, Texas - Direct TV Service Charge Scam
Direct TV is using a service plan scam. Their equipment is faulty and now they want customers to buy a service plan to send out a service technician. If you do not want to fall in this trap, do not sign up with Direct TV. They are a bunch crooks. I can not wait for my contract to end in May. I would leave now but they will charge an outrageous amount to get out early. I can not get the prime channels like CNN, Oxgen, We, Lifetime, USA, BET, or other channels with movies but I can get other channels and they claim something is wrong with the satellite and will have to send a technician. I will have to pay since they never told me I needed a service package when I signed a two yr contract with them. However, no one ever mentioned this to me before. I find it funny that I can get other channels. This is just a scam to get people to sign up to pay their sorry equipment.
Took the Verizon internet, phone and directv package at $99.99, and paid promptly and in full. However, there were only about 13 channels in English that weren't home shopping bilge. The 2nd month the bill was some $250--paid the correct amount and got no explanation from either verizon or directv customer non-service. The 3rd month my bill was some $450. I paid the correct amount in full, which was debited to my account and quit, that is, they couldn't pull any cancellation contract on me because they had billed me the $450 before I quit and mailed their boxes back. Neither the inmates who answer the phone at Ver Dtv had any explanation except gosh, gee, that's what my screen says so that's what you 'owe.' And when I asked both to separate the charges as to what was owed Ver and what Directv, the woman said I had to pay the entire $444 to Verizon! So, this is a complete scam, there are few channels worth watching anyway, I sent back their equipment--and have been flooded with collection calls, debt collection letters, credit threats, and directv's final response==we have received your dispute letter to our collection and our reply is you owe $450--pay up. My public answer--NO!
Directv in Kalamazoo, Michigan - Direct tv never hooked mt bedroom tv up now they will charge 49.00 to come and do it right thats bul
direct tv are a bunch of liars,they take your money and only hooked up my livingroom tv for me,i,ve had them ever since sept and they never hooked up my bedroom tv,they just cobbled it up and left with my check,now i,ve fought with them for months to come to finish setting up my bedroom tv,they want 49.00 to come back and do it.i,ve tryed to do it myself,but its to complicated,i,m not a cable person.they stink with there lies.i wanted to get rid of them but they said they would take 400 dollars out of my checking account,for the rest of my months that they say i have to stay with them,were not free in the united states,its like were communist in a free country.i,m a widow and only have social security disability i payed in.direct tv charges 42.00 a month for garbage stations,i might as well have an antanna hooked up i,d get more stations.i wish someone could put them out of business.they stink and there mean.i,ve turned then in to the bbb,i hope it helps.sighed patricia ellis,help
Directv in Wake Forest, North Carolina - Do not go through what I did with direct!
I was thrilled to hear my friend tell me i would recieve a $100.00 credit to my account if i used her acct. number on the reffer a friend program.my first time getting cable on my on i need to save as much as possible.after the rep. explained to me my package it was time to pay up...then i heard the worst "we are un able to use your card" wow big dissapiontment.the next day after reviewing my c/c statement online i saw where they deducted my account twice!!!!!!twice!w.t.f.!!so ive now been on the phone going on 4hrs trying to get my matter resolved!so do you self a favor save time and money.DONT GET DISH!!!!!!
Directv in San Antonio, Texas - Illegally Took My Money
Direct TV customer service representatives are all a bunch of idiots, including their supervisors!They illegally took money out of my account and have been giving the run around for my refund. I cancelled with them within 24 hrs of having service installed. They did not give me what I had originally signed up for and in turn told me that there was nothing they could do about it.So I cancelled services. One week later I was looking at my bank statements and saw that they took $441.68 out of my account with out my permission. naturally I called and was told it would be back in my account within 24 hours. 72 hors later it still wasn't there so I called back. Then I was told I would be receiving my money and a phone call witin the next 3 days. Getting impatient I called 2 days later with no phone call or money and was told it would be in my account on the 26th. Well here we are and still no moneuy. Called again and was told 6-8 weeks. The frustrating thing was that they could not even put me in contact with anyone else to speed up the process. According to the supervisor she was the highest level I could speak with but she could give me some addresses. What was that going to do? After all they were PO Box's I can't exactly drive there and get my money back. Direct TV is a joke!! oh yeah and you don't have to know much to get a job there!
Directv in Dallas, Texas - Scam but got a refund
This is a scam (only one station for Texas and could not find any networks). I got a refund finally (after a month of trying)by filing a complaint with BBB online. You can look up Satellite Direct and choose the Kihei Hawaii location to file the complaint. Another option is, if you used a credit card, to file a complaint with your credit card company to dispute the charge. But I had success by filing with BBB online within one day of filing, so that is what I highly recommend that you do to get your money back. Good luck.
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