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Directv in San Francisco, California - Direct tv

I asked Direct TV to cancel service prior to my move date of Sept 21, they are now trying to make me pay for a month and a half of sevice when I didn't even live at the house. I refuse to pay. They will move you promptly but ask to discontinue service and you will get screwed. They have sent me to a collection agency but I just throw the letters in the trash. I am not paying for service that I did not use for month and a half. I called and emailed them but of course they didn't have record of a call and they don't acknowledge email.
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Review
#168271 Review #168271 is a subjective opinion of poster.
Loss
$176

Directv - Charging me for a receiver while misinforming me.

I have been a dd customer for over 10 years. In november i called to tell them one of our receivers was broken. They agreed to send us a replacement receiver for free. I opened my bill yesterday to a whopping 225.00 charge. I called and they told me that is the charge until i return the old receiver. I was never informed we had to return the old one. so we threw it away. They would not credit me the 225.00 and the only help they said over and over is you should of read the packaging in the new box to return the old receiver. I would of not thrown out the old one if i new i was going to be charged. why would i do that. Now if they do not credit my account i will cancell them immediately and only pay what i owe. Their customer service was so rude and non-helpful. I pay approximately 200.00 a month for tv which is $2400 a year. If they want to loose my business over this then so be it. I can go to verizon for half of this cost.
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Review
#168264 Review #168264 is a subjective opinion of poster.
Loss
$225

Directv in Reno, Nevada - We bought or own HD receiver

We purchased our own recevier and think we were going to save money we swithed to direc tv ,when we moved we cancelled with them and that is a hassel with in itself they add on so many fees that they dont even state in a contract, not only that but we just want to send the boxes back and be done even though we bought one and have the reciept. This has been going on for 10 months now.I will sue them if they dont let me send my boxes back and 0 my bill I have had enough!
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3 comments
Anonymous
#106980

SO,the DTV receivers you can buy at Best buy are leased and you don't own them?

Anonymous
#106441

You cannot "buy" a DirectTv HD Receiver box!! It stated clearly on the front of the box that "This is a leased item and property of DirectTV and must be returned to them upon cancellation of service". The only thing you saved was the $4 a month "rental"fee for the box!!

Anonymous
#105794

If you "bought" a directv hd reciever it would have cost $480. You LEASE it for $99.

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Review
#168219 Review #168219 is a subjective opinion of poster.

Directv in Twin Falls, Idaho - DirectTV has failed to provide service

DirectTV has failed to provide us with reliable service from September 2009 to present, January 2010. They won't send a repairman out or send new equipment to replace faulty equipment. Because we signed a contract, they won't let us cancel our "non-service" without paying a penalty! This is a serious rip-off! What has happened to consumer rights? Why doesn't the Idaho utility commission regulate and penalize DirectTV for failure to provide good service? If an entity won't police themselves and be honest and fair to consumers, what recourse does the consumer have? It is another example of the "little guy" getting screwed! David
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Review
#168190 Review #168190 is a subjective opinion of poster.

Directv in Conneaut Lake, Pennsylvania - Don't switch to Direct, It's a Lie when they tell you, You'll receive the same Coverage!!!!!

We recenty switched to Direct TV to save a Buck or two, WHAT A MISTAKE. We were promised the same coverage, it's dead Lie. I will not promote or recommend this product to anyone. Very Unhappy in Pa... Direct seems to not care about customer satifaction, In our House we call it Nazi TV. If you don't Purchase a ( Special Package ) Your unable to watch a Program thats being aired on a Channel you currantly subscribe too.. Example: If TNT is carrying a Nascar Race, Direct TV will Black out that Program while the race is Being Run. Programming returns once the race is Over.. Dishe Network never wood think about doing such a thing. If ESPN is airing a NFL game other than Monday Night Football that gmae is blacked out, Because we didnt' purchase the NFL ticket. Thinking we were doing the right thing to switch, has been total cluster I wish I had my Dish Network back.
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3 comments
Anonymous
#105877

1=they charge xtra for everything

2=If your brake down $50 dollars atleast

3=If you talk to somebody in person $5

4=won't pay for signing somebody up

5=bad installation/won't fix

6=better business bureau rating F

Anonymous
#105611

XMAN5649 THEN YOUR,LL LUCKY OR THAT,S THE ONLY CHANNEL YOU HAVE IS NASCAR AND NFL .NOW IS THE SUMMER MONTH,S MY NFL IS CHEAPER WINTER TIME IT FLY,S UP CELLING THEN I,VE HAD THIS SERVICE FROM 2006 AND IT HAS SUCK FOR YOUR LUCKY GOOD LUCK .BATTY BETTY WHERE ARE YOU

xman5649
#105434

Sorry to hear you are having such problems with Directv, but I have had it for a year now and never had any of the programming you say was blacked out for you, blacked out for me and I watch Nascar and the NFL. My only complaint is with Comcast for not negotiating with good intent to broadcast Versus on satellite TV. I live in Georgia and here we do not have that issue.

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Review
#168159 Review #168159 is a subjective opinion of poster.

Directv in Hagerstown, Maryland - Direct tv cancellation is a joke....

I have had direct tv for 3 years. I recently moved and tried to cancel it. Direct tv told me that I would be charged $470 for the cancellation fee. I inquired why ( I had already filled my contract) and was told that when I moved, the contract started over and now, I have 11 months to pay. So here I am with my direct tv receivers in a box in the basement still paying the bills. Besides, the cancellation issues and skyrocketing bills, and no local channels.. I lived in Maryland, but got only Pennsylvania local channels?....Couldn't understand that either.
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Review
#168099 Review #168099 is a subjective opinion of poster.

Directv in Phoenix, Arizona - Not Pleased with content

Thirty One out of the 45 channels are dedicated to selling me something. They do not provide entertainment, nor interesting information. I do not pay my subscription so that I will receive more commercials. I do not feel I should pay more for meaningful content. That is what I expected when I changed from DISH to DIRECT. I do not pay so that I may watch shows that are aimed at selling me products. I understant the need for commercials, but not entire shows that I pay for that are simply very long commercials. Sincerely, William Bankert PhD 12 W. McCullough St, Sedona AZ 86336 e-mail: bill@bankert.com
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4 comments
Anonymous
#105801

You r only subscribed to the family package. It is mainly for your local channels.

Only $29.99/mo. for 50 channels plus locals.

So with the lowest possible package you can get, still only cost you about 50 cents per channel. The 150 channel package would only cost 35 cents per channel, or about half of what any cable company would charge.

Anonymous
#105603

JD I HEAR YOU TLKING .AND I UNDERSTAND WHAT YOUR GOING THROUGH. BUT YOU KNOWN WHAT GO TO DIECT TV SITE THEY JUST SEND A NEWW SATLITE INTO OBIT .HOW IN THE *** DID THE MONEY POP UP .DIS HONEST CONSUMER TRADING GREEDY .

PS I LIKE TO SHOP AND I LIKE CHURCH I DON,T NEED DIRECT TV TO KEEP PUSHING ON ME 24 HRS A DAY ***.

WHERE YOU AT BATTY BETTY HAVEN,T HEAR YOUR BULL WHAT THE CAT GOT YOUR MOUTH. TELL KENNY I SAID HI BETTY YOU DUMMIE.THE COMPANY MAN

Anonymous
#105573

DIRTEC TV HAS A SITE ON TWITTER.I,AMM GOING THERE TO BREW A STORM BE CAUSE THIS SITE IS NOT GETTING THE MESSAGE OUT .CRAZY BATTY BETTY I WILL SEE YOU ON THAT SITE .TELL KENNY I SAID HI THE COMPANY MAN.CRAZY BETTY YOU DUMMIE

Anonymous
#105562

I too am very displeased with the "pain programming." I never watch a single one of them, and am insulted that they Directv" jam it down our throats, then charge such high fees. I will be switching as soon as I can without having to pay them an extra dime. Maybe they all suck, I don't know, but it's time to retry cable.

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Review
#168096 Review #168096 is a subjective opinion of poster.

DirecTV False Promises

When I signed up for DirecTV over the phone I told the sales lady that I wanted 2 HD/DVR's for free since I could get the same thing from Dish Network. She spoke to someone and then came back and said they could do that. I placed my order and paid for one additional DVR. Three times during my conversation I was told that if there were any problems with my order that I would be able to call back and they could play back the conversation because they were all recorded. I should have been suspicous by her even mentioning this. The technician showed up to install my dish and receivers and he only had one HD/DVR, one HD box, one DVR and two additional boxes which I also ordered. He got his supervisor on the phone and they told me that it was not possible to honor that order and that I was never promised that. I sent the technician away and called DirecTV back and requested that my conversation be replayed. I was told that could not be done without a subpoena. I have already cancelled my cable. I am now going to be without everything until I find a replacement or get cable turned back on. I want this fixed.
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1 comment
Anonymous
#105701

there is know company going to give u two hd recivers for free they cost to much monny to just be giving a why u must have mis understood them so u r so displeased with them i have been with for almost two yrs not had a problem with them in fact we moved in our knew place last month and the insallion was not to dtv code and they came out and took care of the problem for us at no cost theyve taken good of me every time i've had a problem

Review
#168001 Review #168001 is a subjective opinion of poster.
Oh I am such a sucker. We were living in a virtual forest and forced into cable as a provider, thus we had suffered through the Comcast billing increases and ended up paying what might have been a respectable car payment in the 90s before we recently moved to a new...
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1 comment
Anonymous
#114801

Here is the email for the public relations director at Directv, please voice your opinion: jlekstedt@directv.com

Below is an e-mail I sent to Miss Ekstedt voicing my opinion.

I recently read an article entitled: Time Warner, Fox dispute may cost customers more

In the article you were quoted as stating:

"Beginning Feb. 9, DirecTV will increase monthly prices about 4 percent, or $3 to $5, for most customers, according to an e-mail from spokeswoman Jade Ekstedt.

"The new pricing reflects the increasing cost of programming and the significant investments we've made to enhance our customers' viewing experience," Ekstedt wrote."

Let me voice my opinion to you. It is irresponsible as a company that Directv has chosen to raise monthly prices to customers. You go on to defend the increase stating it is "to enhance our customers' viewing experience".

Experiences can be both good and bad.....since dropping Versus from Directv my viewing experience is definately bad. With the service (or lack there of) that Directv is provinding I'm paying more for service that doesn't meet my needs?

I have a suggestion why don't you bring Verus back to the Directv lineup and pass the cost onto the customer (i.e. let the customer decide) - the current method Directv has chosen is alienating many loyal customers.

Review
#167958 Review #167958 is a subjective opinion of poster.
Direct TV is the Devil. Let's start this off by giving you a timeline. Note- I am in the Military and was being stationed outside the U.S….thus, Direct TV would not have service where I was moving to. I was to be exempt from any type of Early Termination Fee, just as...
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8 comments
Anonymous
#555202

We also cancelled our DTV service, due to a military PCS. Here we are, over 3 months past the date of cancellation and we are still battling to get the correct refund amount.

What DTV did what after we cancelled service, was they went and changed our promotional rates (taking away credits and causing a negative balance), because we did not meet the 2 year contact. Apparently DTV isn't aware of the Servicemember's Civil Relief Act!

We will be going to Navy Legal soon, for assistance...

The service was great with DTV, but this billing runaround we've been getting with DTV is just absolutely ridiculous!!! Never again will I go with DTV, unless I plan to transfer from home to home stateside...

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Review
#167919 Review #167919 is a subjective opinion of poster.
Loss
$350