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Directv in Painesville, Ohio - Direct Tv

I am pissed off with direct tv. They recently took over $400 out of my account.The service is not in my name ,they said since i used my card to pay some of the bills they would take the money out of whatever card they had on file. keep in mind their are several other cards that i used to pay that bill but they took it out of my primary account and left me we negative $15 and said there is nothing they can do. Although on my statement the tranaction is pending and not yet been posted.
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2 comments
Anonymous
#99962

no sattisfaction from direct tv...i bought my dish and rescever from best buy set it up myself i was a installer 2years ago a customer for the same. well the card burnt out so i went to buy a new box and card from best buy thats all good...now there charging me for the same box that i allready payed for i'm realy pissed.. i had nice things too say about direct tv but now i can say is there customer service sucks the people that you talk to on the phone are rude they suck all around i always thought that the customer always right......

Anonymous
#99753

Christmas Day I awoke to find my Indiana Unemployment Debit account empty and showing a negative $246 balance. When I was finally able to find out what had happened the records showed Direct TV had plundered my account that day and had the balls to even charge me an extra $29 for not being able to steal the entire $646 they say I owed them over them not honoring their contract for their so called "special".

I had been charged twice what their $29.99 special cost and threatened to discontinue service. After repeatedly trying to get this straightened out and have my funds returned I was told they would do so only if I continued service with them(extortion?). I also now had to pay the $59.99 price for the next three months due to defaulting on the contract, isn't this what they had done? When reaching the Austin based firm that issues these required debit cards they said Direct TV was the only bunch that had been able to circumvent their customer safeguards and firewalls.

These thieving bastards at Direct TV have got this down to a science and should be stopped. The Austin firm also said they had been deluged with cases such as this by Direct TV.

As the Christmas purchases bounced running up an unbelievable amount of fees I now enter the New Year not only layed-off but financially destroyed. Merry Christmas and Happy New Year.

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Review
#166186 Review #166186 is a subjective opinion of poster.
Loss
$411
Direct TV will trick you if your not careful.If you use your bank card to sign up for service they will debit past due charges from your account. Even if you cancel service they will take the money directly from your account and they will post on the banks page that...
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1 comment
Anonymous
#100328

everyone should know if a company ask for a card to place an order, that the card will be used to draft any balance or fees upon termanation of service etc.....its all in the fine print

Review
#166163 Review #166163 is a subjective opinion of poster.
Loss
$571

Directv in Raleigh, North Carolina - Poor service and no help

I am never going to use or recommend Direct TV to anyone ever again. I have had nothing but bad experiences with these people. Out of countless calls to try and get my problems rectified, I only spoke with one customer service rep who was the least bit helpful and polite. Come to find out later unfortunately, that she outright lied to me. This company is a joke. I can't understand how they are still in business. I guess P T Barnum was right, there is a sucker born every minute. I just hope people will read these messages before they do business with Direct TV. It started with lies and ended with lies. Promises not kept and probably never intended to do so. It took them over 2 weeks to get my service started which should have been a clue as to what was to come. I told them originally that I would be moving to a new location in about 2-3 months and was told that I could move my service without a problem and no charges incurred....wrong. I canceled my service and had to pay the "contract" agreement for remaining months. It was a wash for the extra charges that were to be incurred to move my service to the new house. I just had the charges billed to my credit card but I will dispute the charges and delay this as long as possible. I only hope I can make them as miserable as they have made me. The only way to force these crooks to clean up their act is to hurt them financially. Please tell everyone you know to stay away from Direct TV.
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Review
#166154 Review #166154 is a subjective opinion of poster.

Directv in Dayton, Ohio - Direct tv sucks

Big mistake switched from dish TV to direct TV. Scheduled three times before I finally got my installation.First time I took from work to sit at home until 5pm to call to find out I wasn't scheduled, second time took the afternoon off to sit and wait until I called at 5pm to find out the service person was sick and wouldn't be able to do the installation. Direct used my dish TV wiring but I got charged for wiring.everytime I called Direct TV I got the run around.Just waiting till my contract is up, I will be looking for a new provider.
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Review
#166148 Review #166148 is a subjective opinion of poster.

DirectV gets installer to sign 2yr. contract w/customer

We decided to change to DirecTV when we moved and arranged to have the equipment installed. When the tech was finished installing equipment he ask me to sign that he had done so. I signed a paper titled "DirecTV Equipment Lease". Four days later I received my first bill(!) and read there that I had agreed to pay for services for two years. I called and was given the run-around of the century. I was repeatedly told I had been told (I was not) and then just passed around from one person to the next, having to repeat all info and the story over and over. I asked to be let out of the contract, to no avail. Since then I have spoken to many people who have had the same trouble with DirecTV and many more problems. I discovered that the company has thousands of complaints against them with the Better Business Bureau. This company is trouble and the service is not worth the trouble you will have. Stay clear and use Dish.
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Review
#166070 Review #166070 is a subjective opinion of poster.

Directv in Columbus, Ohio - Just charged me $589.89 without notice!

I was under the impression that my 2 year contract was up. Apparently when they sent me a new receiver because my old one was broken, it renewed my contract an additional 2 years! I pretty much told them to go fly a kite and they just charged my debit card $589.39! I have since called Chase bank and reported the charge as fraud and they have put the money back and stated that this happens quite often with their customers who have had direct tv. This company really needs someone to step up and prosecute them for fraudulent business practices!
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1 comment
Anonymous
#99343

Google "Directv" and "class action". You will see that you are not alone. At least four States attorney general's are suing Directv for fraudulent and misleading practices including charging credit and debit cards without prior permission.

Review
#166058 Review #166058 is a subjective opinion of poster.

Directv in Coquitlam, British Columbia - Sattelite direct is a rip off

Sattelite Direct is garbage and a rip off,most channels don't work, not what they advertised, asked for a refund, they refused.Stay away.They mix foreign channels with usa and canadian countries to make it look like they got lots of selection.Most channel didn't work at all,the golf channel just showed the same thing over and over again the picture quality was poor on what few channel that did come in,i contacted them many times requesting a refund within2 days of purchasing it they said no, they kept quoting term of agreement,Pay Pal is useless at getting a refund for anything,next time i'll use credit card.
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Review
#166041 Review #166041 is a subjective opinion of poster.

Directv in Chesterfield, Virginia - Direct TV - service and quality have been abysmal

The equipment does not work and has never worked properly. When I called to complain, DirectTV wanted to charge me a $50 service call just to send someone out to troubleshoot problem. Then they offered me a tech support insurance plan ($5/monthly charge). I was outraged. I am currently locked into a 2-year service contract and I feel like I was duped. I spent nearly 2 hours on the phone getting my issue resolved, there were two disconnects and several long delays. I've had DISH, Comcast cable and Direct TV. Comcast was the best service, the best price and now that they offer international channels, I am not forced to buy into the satellite scam. DISH was better than Direct, but they had major issues assisting me with technical problems. As soon as my DirectTV contract is up, goodbye DirectTV.
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1 comment
Anonymous
#99455

Next time you sign a contract you have the right to amend it. I did and I wrote in the contract that if my sattelite goes out or anything they have to be out withing 24 hours to fix it and if the channels change I have the right to terminate my contract with no charge. They had to come out on New Years Day and they did!

Review
#166035 Review #166035 is a subjective opinion of poster.

Directv in Stone Mountain, Georgia - Direct T.V.

I was a faithful customer for 10 years with Direct T.V. until a customer service supervisor named Joesph hung up on my daughter after an internal error on Direct T.V. part spoiled my daughter's Christmas gift to me. The company acted as if they no longer needed our business, so they got there wish. After three calls to there company one for 19 minutes,one for 29 minutes and the last for 31 minutes with no results I changed to Dish and I will never go back and will pass my story against Direct to everyone that ask. Pissed off, you bet!
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Review
#166027 Review #166027 is a subjective opinion of poster.
Loss
$100

Directv in Flushing, Michigan - Direct tv is screwing me. cheaters

i have only had direct tv since nov 11 09. have not been satisfied with the cable service or the billing department. Called numerous times to get the bill amount and name corrected. after 2 calls to them it is still not corrected. called 12-28-09 and spent over 2 1/2 hrs on the phone w 6 different people all of them told me something different, asked them what was documented on my file from previous conversations, sorry the didnt document that part, is what they told me. one guy laughed at me, and told me our conversations are recorded randomly. another told me that she would have to contact another department to get the conversations. 4 people told me i have to pay over two hundred to cancel and the last 2 told me that they lied and it would be over 400.00 the last conversation i had was supposed to be with a supervisor and she threatened that if i cancel i had 5 days to pay the over 400.00 or they will take it directly out of my account. I told her to F off. i have had there service for less than 2 months have had horrible customer service and bad tv connections. they didn't hold up to their so called PROMISE, they advertise. they are a complete scam!!!!
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1 comment
Anonymous
#198165

i thought id try it ? it was cheaper than cable BUT the flyer i had said $29.99 but you know i credit wasnt good for that price i had to pay $35.99 and do auto payment after only one week of service they charged my cc $75.99 so i called them and said take it out ?

i was pissed i talked to every *** there and now i have a ding of $866.00 on my credit report for collections i payed for the mo. i watched it but i had called them and told them to turn it off after 2 weeks it wasnt what i was told i was getting or what i was told id be paying they were wrong and they think i'll pay it : STAY AWAY FROM DIRECTV ITS A SCAM AND YOU WILL LOSE IN THE END

Review
#165965 Review #165965 is a subjective opinion of poster.
Loss
$500