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WE had Diect TV Service for one day when we called to cancel. The service was awful.We were mislead by Direct TV, that the cost owuld be $39.00 a month, when they actually charge us $59.00 a month for service that does not compare with Comcast..Our first bill was...
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3 comments
Anonymous
#84113

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

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Review
#159771 Review #159771 is a subjective opinion of poster.

Directv in Montgomery, Alabama - All lies & deceptions

shortly after i signed up a tornado tore down the dish. it took 3 appointments to get them to re-install it WITH CHARGES. this was an act of nature, not my fault. i should not have to pay for it to be re-installed AGAIN. i missed 2 days from work waiting for them to show up and never got a phone call telling me they were not coming. finally after the 3rd call, they arrived to put it back up. they use outside businesses to install and they do not monitor them. when i signed up, i was given a DVR upgrade. at no time was i told this was an extra fee to use. what is the point of having it if it can not be used without extra fees. when i call, i am given excuses and nonsense about i should have been told this. when i ask that they play back the recording from my initial call to set up service, i am told that is unavailable. they use it when they are getting you on something, but wont use it when you have them in a lie.
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Review
#159673 Review #159673 is a subjective opinion of poster.

Directv in Old Town, Maine - Debit card used!

They couldn't put up the Satellite, cancelled the servce, then they took the remainder of the bill out of my Checking account, which cost me $70.00 in service charges-screwed up my account. Don't let this company do this to you, my husband got paid, was pissed off and couldn't do anything. Thanks to Direct Tv, I had to pay for getting my cable connected, will they pay for this mistake? No way, the bank said probably not. Don't let any company have your debit card number, they will rip you off. Kat in Waterville.
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2 comments
Anonymous
#84109

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Reyes
#80604

Always use a CREDIT CARD instead of a debit card. Then you don't have to chase the money. Just call your bank and have them cancel it.

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Review
#159609 Review #159609 is a subjective opinion of poster.

Directv lied & robbed me! Cause more unecessay bills due 2 waiting for reversal on my credit card!

Comments (29) 1. Written by MISS FERGUSON, on 16-10-2009 19:44 THESE IDOIT CHARGED ME A CANCELLATION FEE & EQUIPMENT THEY DINT EVEN HAVE MY CONCENT 2 RUN MY CREDIT CARD TAKE AN GRAND TOTAL $937 FRM MY ACCOUTN CALLED WAS TLD IF I CONTINUED THERE SERVICE WILL RETRO BACK ME MY MONEY TOTAL AMT OF 847.00 THAT WAS 10/8/2009 SD IT WOULD TAKE 5 TO 7 BUINSESS DAY FOR REFUND THEN SPK TO SEVERAL OTHER REP WHO WERE NOT ONLY RUDE BUT MADE IT AS IF I OWED THE SOMETHING TODAY I HAVE HAD IT I WAS TLD BY A REP IT WOULD BE 30 DAYS UNTIL I GET MY REFUND BACK ON TO MY CREDIT CARD? AS A RESULT IN THIS WHOLE SITUATION MY CELL PHONE IS CUT ON FOR NON-PAYMENT, MY DAUGHTER WONT HAVE A B-DAY PARYTY THIS SATURDAY MY RENT IS LATE W LATE FEES AND I CANT EVEN PAY ANY OTHER BILLS UNTIL MY NEXT PAY ARE YOU SERIOUS!! YES! THEY NEED TO PAY FOR ALL THIS COMPENSATION DOES SOUND GOOD TO ME ALL I WANTED WAS MY MONEY BACK THIS PEOPLE LIE CHEAT AND STEAL AND ITS NOW TIME FOR THEM TO REP WHAT THE SOW! ANYONE OUT THERE WITH ME LET ME KNOW IT'S TIME THESE PEOPLE HAVE NO IDEA HOW THEY RUIN PEOPLE LIVES.
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3 comments
Anonymous
#84076

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Anonymous
#80540

The same thing just happened to me. DTV took $900 out of my account without my consent.

They were supposed to cancel my service in June and failed to do so. They continued to charge me even though I did not have service. They wouldn't credit me for their mistake.

The people I talked to in customer service must have only had a third grade education. Dishonest fools!

Anonymous
#80191

Take them to small claims court.

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Review
#159557 Review #159557 is a subjective opinion of poster.

Directv in Springfield, Massachusetts - Direct Tv is a joke worst company Ever !!!

First of all I would like to say Direct tv is a joke...the cust service is a mess...It took the tech nine hours to complete a 3tv install...and I already had cable in the house...the the tech that came out hasd only been working for them for 3 days...omg...then when I went to look for my video on demand I could not find it...called come to find out the send me a reciever that does not have that option on it...then I asked about my HD and c/s says to me, you dont have that equipment either !!! OMG now instead of sending me the correct equipment they want me to pay 290.00 for it...ok and I am a new cust...And they want me to pay for thier mistake no way they can take there 200 bucks and put it where the sun dont shine...I am going back to U-Verse...I will see them in court !!!
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3 comments
Anonymous
#84104

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Anonymous
#83180

I was told that my service was canceled 10/23/09, and a box was sent on Thursday for equipment return then Friday they remove the account balance and equipment fee from my account without me knowing. I have been a direct tv subscriber for many many years, but after the way I have been treated I will never deal with them again.

Their Customer Service commitment is a joke it is just lip service. :(

Anonymous
#79986

atdhe.net and channelsurfing.net have links to watch all of the NFL games. No point in paying.

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Review
#159406 Review #159406 is a subjective opinion of poster.

Directv in Beaver Falls, Pennsylvania - Direct TV No customer service help scam

I have talked to 2 direct TV customer service reps they can't understand that I have not renewed my contract all the help they gave me was to put me on hold forever!!! Do not use these people if you do and you buy anthing from them after your initial contract they extend your contract. But I didn't buy anything they'er junkie equipment failed and so it was replaced. I'm pissed for sure and tired of Direct TV. They can reach me at r e kerr 16117 I know someone must have the brains to understand simple logic or is this the way they do business
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1 comment
Anonymous
#84084

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Review
#159377 Review #159377 is a subjective opinion of poster.
Wanted to save money but I will end up paying Directv more when the 6 months is over. Plus I'm stuck into a 2 year contract again. When I called no one said anything about the dvr charge. I did not need this as I have a recorder. No one said it was for only 6...
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5 comments
Anonymous
#150667

Please send me the name and address of the chairman of the board of Direct TV

my e mail is flamay@juno.com

thank you

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Review
#159310 Review #159310 is a subjective opinion of poster.

Directv in Kerrville, Texas - Insist on copy of S.S. card & D.L. to make pmt.

I cosigned for my daughter for direct tv. They have had financial issues S due to the economy has not had much work. My son-in-law has made 3 pmts on the account and the last one was returned, so the tv was disconnected until they could get the money together, then they tried to call in a debit card pmt. and Direct TV would not accept it and they now needed permission from me to accept their pmt. I called to give permission and they insist that I fax my ss card and D.L. to them, not happy about faxing ss card but did so, they then said they did not receive it so I tried faxing 11 more times with a no answer from their fax machine. I tried to pay myself but not until they receive fax. Still no answer and they will not accept pmt. I called CEO and secretary refused to help me, even after conference call to customer service. and repeating faxing over and over. Daughter has no TV and they have no money -Do you understand? I am to keep faxing and have spent 3 hours trying to fax from 2 different fax machines-no answer.
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2 comments
Anonymous
#84115

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Anonymous
#80221

If they have "financial isuues", maybe they should try reading a book.

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Review
#159189 Review #159189 is a subjective opinion of poster.

Directv in Houston, Texas - I hate Direct Tv

My experience with direct tv was not only bad, it was horrible. At first I thought i was getting a great deal, but I was quick to realize I was just getting ripped off. My box would cut out monthly, so I got to spend tons of time on the phone with customer service trying ot figure out the problem, only to have a tech. come to my apt. EVERY month to replace my box.(they claim only about 1 in 100 boxes are bad). When I went to cancel my service because I was fed up, they said it would cost me $180 to break my contract( a contract that i was completely unaware of). Also, they said they were going to ship me a box to send the dvr box back in so that I wouldnt be charged $200,but go figure I never recieved the box and they took the liberty to debit my back account the money. So after realizing i was out the money i called, and they are so disorganized they said that a check had been cut because they had recieved the box(that I had not actually returned because I didn't recieve the box they were supposed to ship me) but it would take at least 8 weeks to recieve....ahhh!! Needless to say, Direct tv sucks, do not use them, they will take advantage of you every wasy possible.
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1 comment
Anonymous
#84074

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Review
#159184 Review #159184 is a subjective opinion of poster.
Loss
$380
I had Direct TV service for about 11/2 to 2 years. I paid my bill all the time, only occasionally being even a little late. I had some pay per view services I chose. Each time I did a pay per view it gave me a notice on the tv itself that it was billing my account....
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3 comments
Anonymous
#84082

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

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Review
#159105 Review #159105 is a subjective opinion of poster.