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Directv in Springfield, Massachusetts - Direct Tv is a joke worst company Ever !!!

First of all I would like to say Direct tv is a joke...the cust service is a mess...It took the tech nine hours to complete a 3tv install...and I already had cable in the house...the the tech that came out hasd only been working for them for 3 days...omg...then when I went to look for my video on demand I could not find it...called come to find out the send me a reciever that does not have that option on it...then I asked about my HD and c/s says to me, you dont have that equipment either !!! OMG now instead of sending me the correct equipment they want me to pay 290.00 for it...ok and I am a new cust...And they want me to pay for thier mistake no way they can take there 200 bucks and put it where the sun dont shine...I am going back to U-Verse...I will see them in court !!!
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3 comments
Anonymous
#84104

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Anonymous
#83180

I was told that my service was canceled 10/23/09, and a box was sent on Thursday for equipment return then Friday they remove the account balance and equipment fee from my account without me knowing. I have been a direct tv subscriber for many many years, but after the way I have been treated I will never deal with them again.

Their Customer Service commitment is a joke it is just lip service. :(

Anonymous
#79986

atdhe.net and channelsurfing.net have links to watch all of the NFL games. No point in paying.

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Review
#159406 Review #159406 is a subjective opinion of poster.

Directv in Beaver Falls, Pennsylvania - Direct TV No customer service help scam

I have talked to 2 direct TV customer service reps they can't understand that I have not renewed my contract all the help they gave me was to put me on hold forever!!! Do not use these people if you do and you buy anthing from them after your initial contract they extend your contract. But I didn't buy anything they'er junkie equipment failed and so it was replaced. I'm pissed for sure and tired of Direct TV. They can reach me at r e kerr 16117 I know someone must have the brains to understand simple logic or is this the way they do business
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1 comment
Anonymous
#84084

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Review
#159377 Review #159377 is a subjective opinion of poster.
Wanted to save money but I will end up paying Directv more when the 6 months is over. Plus I'm stuck into a 2 year contract again. When I called no one said anything about the dvr charge. I did not need this as I have a recorder. No one said it was for only 6...
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5 comments
Anonymous
#150667

Please send me the name and address of the chairman of the board of Direct TV

my e mail is flamay@juno.com

thank you

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Review
#159310 Review #159310 is a subjective opinion of poster.

Directv in Kerrville, Texas - Insist on copy of S.S. card & D.L. to make pmt.

I cosigned for my daughter for direct tv. They have had financial issues S due to the economy has not had much work. My son-in-law has made 3 pmts on the account and the last one was returned, so the tv was disconnected until they could get the money together, then they tried to call in a debit card pmt. and Direct TV would not accept it and they now needed permission from me to accept their pmt. I called to give permission and they insist that I fax my ss card and D.L. to them, not happy about faxing ss card but did so, they then said they did not receive it so I tried faxing 11 more times with a no answer from their fax machine. I tried to pay myself but not until they receive fax. Still no answer and they will not accept pmt. I called CEO and secretary refused to help me, even after conference call to customer service. and repeating faxing over and over. Daughter has no TV and they have no money -Do you understand? I am to keep faxing and have spent 3 hours trying to fax from 2 different fax machines-no answer.
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2 comments
Anonymous
#84115

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Anonymous
#80221

If they have "financial isuues", maybe they should try reading a book.

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Review
#159189 Review #159189 is a subjective opinion of poster.

Directv in Houston, Texas - I hate Direct Tv

My experience with direct tv was not only bad, it was horrible. At first I thought i was getting a great deal, but I was quick to realize I was just getting ripped off. My box would cut out monthly, so I got to spend tons of time on the phone with customer service trying ot figure out the problem, only to have a tech. come to my apt. EVERY month to replace my box.(they claim only about 1 in 100 boxes are bad). When I went to cancel my service because I was fed up, they said it would cost me $180 to break my contract( a contract that i was completely unaware of). Also, they said they were going to ship me a box to send the dvr box back in so that I wouldnt be charged $200,but go figure I never recieved the box and they took the liberty to debit my back account the money. So after realizing i was out the money i called, and they are so disorganized they said that a check had been cut because they had recieved the box(that I had not actually returned because I didn't recieve the box they were supposed to ship me) but it would take at least 8 weeks to recieve....ahhh!! Needless to say, Direct tv sucks, do not use them, they will take advantage of you every wasy possible.
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1 comment
Anonymous
#84074

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Review
#159184 Review #159184 is a subjective opinion of poster.
Loss
$380
I had Direct TV service for about 11/2 to 2 years. I paid my bill all the time, only occasionally being even a little late. I had some pay per view services I chose. Each time I did a pay per view it gave me a notice on the tv itself that it was billing my account....
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3 comments
Anonymous
#84082

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

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Review
#159105 Review #159105 is a subjective opinion of poster.
I purchased a bundle of services that included DirectTV in 2007. It included a contract for 18 months and I signed it. The service was good; good channels, good reception, no problems. Then, about a year later, I had some roofing work done and the dish became...
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3 comments
Anonymous
#95642

Thank you skurno. Persistance did pay off.

I was successful getting my contract ended after writing to Ellen Filipiak at the above address you supplied. Be aware however that you must have a valid reason for getting out. More than a desire or financial difficulties will be needed. I don't think that persistance alone would have worked.

I did not talk to Ms. Filipiak, but rather an underling on the Customer Advocate Team, as they call it. I reached them by writing a letter describing the situation to her. Then, they contacted me by phone.

I had a strong case still it took a lot of fighting on my part. It seems DTV tries to *** out weak claims by making the process long and arduous. They are not about making it easy to get out of contracts even when they are clearly in the wrong. The old saying, "The customer is always right" is not the operating montra at DTV.

Also, it probably helps to have a good payment history with them in order to win points in the negatiations. Also, I maintained the position that I was happy with the service, technically, but I did not appreciate being lied to. They did admit there is a 'paper trail' of every contact including phone calls. The rep promised he would track down the person who lied to me and correct the problem.

I don't know what really goes on there but I have a feeling that salesman have numeric goals they must achieve and some will lie to get there; perhaps under threat of termination. That would explain a lot. One more thing, I was told that customers can't avoid a contract unless they purchace a receiver that has been activated in the past at least once. So if you are considering buying a receiver on ebay to avoid having to take a contract, be sure that receiver is not new; i.e., it has been activated at least once.

Then all you have to buy is the magnetic card from DTV which is about $20. Avoid DTV contracts like the plague.

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Review
#159083 Review #159083 is a subjective opinion of poster.
we have had nothing but problems with these cons. we get no local channels(as advertisedstuck in a 2 year contract had to pay 25 dollars a month extra for locals 10 dollars a month for receivers which were supposed to be free.never got a bill for 2 months and when we...
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1 comment
Anonymous
#84080

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

Review
#159074 Review #159074 is a subjective opinion of poster.
Loss
$350
We contacted DirectTV about service. We made them fully aware of our need for mobile service. They assured us their service would work. They came out and installed and it did work. 2 weeks after the installation we went on vacation....we did not take the satellite...
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4 comments
Anonymous
#221944

I live in Southfield, MI. In May 2010 I called Directtv to switch from Dish Network because of a promotional brochure $29 monthly, 3 months of HBO & Showtime, 1 DVR and a visa gift card for “switching” service that was sent to me.

I spoke with a rep who told me "No Problem" we can match the service and give you $150 visa for “switching” service. I advised I was paying $24.99 monthly for basic service with HBO & Showtime with 4 DVR boxes. They asked for my credit card for a one time billing. In “good faith” I gave it to them.

They didn't show when they were suppose to. When they did they spoke with my 17 year old and had him let them in. When I got home, there wasn't any instructions on how to use; and I had to call to find out how to get to my local news channel. There was no DVR's in any of my rooms.

I didn't have HBO or Showtime. Those were my first 2 breaches of my contract. The first two months I got a bill for $60 odd dollars. Which I called on and they made it impossible, I was told by a rep I had to go on line to get this "rebate" that was not disclosed to me when calling in order.

When it didn't work I wanted a rep, I was told I would be charged $20 a month for the rest of my contract for getting a rep to assist me with this problem. Fast forward I’ve had a couple of surgeries for a reoccurring tumor this year and it’s now December, I never “cancelled” my contract; I was indisposed. Direct TV “cancelled” my contract and WITHOUT AUTHORIZATION charged my Visa debit $600. The only reason I knew this is, I filed a Police Report on unauthorized charges that had been taken out of my account that has caused financial stress to my family because I couldn’t work at this point.

Now I can’t pay my light or gas bill and it is winter.

Is it legal for Direct TV to breach their contract and charge me in the process? I feel that this is a bait & switch tactic by their company, and a breach of promise.

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Review
#158975 Review #158975 is a subjective opinion of poster.
Loss
$440
watch the bens fly in your door b/**** i told a new nabor to get direct tv so i would get 100$ and he would get 100$ dish net came in at 70% cheeper then direct tv. so he went with them. were does that leave me.looking like an ***.and you dont get100$ you get 10$ a...
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2 comments
Anonymous
#84101

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

View more comments
Review
#158897 Review #158897 is a subjective opinion of poster.
Loss
$100