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Directv in Hagerstown, Maryland - DVR not hooked up right
We got this Directv hooked up 12-31-07 and we 4 box, 1 being the DVR. Happy with till a friend got the DVR and ask us how did we like being able to watch a show and record 2 at the same time? and I was like what we can't do that. So I call and talk to customer and ask why my will not do this and they tell there has to be 2 wires hooked up and to look at my box and see if there was and no there was not and she told me they could do that for me if I would like, well yes we are paying for this so yes!! I was told it would be no charge since we care a proc. plan well guess what, nope I have to pay to have some one do this. Spoke to Manger and all and they do not care that it was not hooked up right from the start. Was told if I would have told them this when it was hooked up they would have fixed it, But I didn't know it should have done this, the person hooking it up did ask me if I wanted it, they are the ones that hook it not me???? I told them that if they did do it for free I would be canceling my service and he said sorry to hear that. I ask when my contract was up and it is up on and it is 12-31-09 and trust me I am canceling!!!!
Directv in Wheeling, Illinois - Direct tv is a pip off
stay away from direct tv they blow. if you need something fixed they charge you unlike cable. I updated a reciever from standard to HD. tHat automatically added two years to my agreement. Never was explained to me when I ordered upgrade. They say its in the original agreement you sign. Does anybody read that garbage, i threw it away years ago. Stay away if it rains it goes out. the only good thing is you know whn astorm is coming because you get searching for satelite. bad company Bad bad bad bad bad bad bad bad bad babd abd ripoff company
Directv in Fernley, Nevada - Direct TV New Feature Scoreguide is Garbage
First off, this has caused my HD receiver's all 4 of them to jump back and forth as I change the channels, it locks up and can't change the channel. I now will have to bring in a competitor, then pay to cancel to turn this direct TV off. Second, I choose not to buy a package of 250 channels and turn off 200 of the ones I do not want. Third, way to many commercials and the programing is just repetitious over and over.. No value... must find another process. Internet is approaching some values and I guess time to go back to free signals over the air. I purchased a Jukebox for my music collection, that helps... finding out I really do not need paid programing. Reading and exercising have become more important to me than repetitious over and over.. No value programing.
DirecTV Customer NO-service
After several months of customer no-service, my complaining that I've had at least 5 DVR breakdowns in 4 yrs. of service, and writing to the VP of Customer Service and the Office of the Pres., I'm worse off than before.Rather than working to keep the customer, they are all trained in the Art of the Take Away. They say "sure" then take away the previous offer.If I signed a 2 yr. contract, (which they showed that I DID agree to on 7/09--NOT,) then I could get the DVR replaced with a current up to date new, DVR.I was given HBO for 6 months as a concession for all the problems, but in the final conversation with the Office of the DirecTV Pres., they took away the HBO free service.It's hard to believe that the company can remain in business. I heard that DISH Network is the same. So where does that leave us for Satellite?I left CABLE TV due to outage problems.What can be done about such poor shoddy service practices in our community?
According to their web page, "at DIRECTV, excellence isn't just a goal. It's a promise. We are defining the best TV experience in the world through a compelling mix of content, technology and service." This philosophy and all of those outrageous claims may be true on...
I ordered a HD-DVR in late spring. I lost signal with the trees leafed out this spring after I ordered the HD-DVR. I had ordered a DVR in Feb '09. I thought the technician had documented that had lost signal. I canceled my service because I had no signal and had...
My In-Laws (who had dishnet) were contacted by a direct tv salesman. They were told they could give them a better price for the exact same package they had. They were also told if they weren't satisfied they could have it disconnected in 30 days, and have no...
I'm just like everyone here who have placed a complaint about DIRECTV. I've experience very poor customer. My husband and I recently placed an order for DIRECTV service on June 28, 2009, due to a friend referring us. We got the deal package that they were...
Directv in Independence, Missouri - Paying for services that are not available sometimes
I've never been so frustrated in my cable life. I spend hours on the phone most of the time trying to figure out why the service is not working or why it has been disconnected even with bills having been payed. I asked Direct TV to discontinue my service but they gave me the condition of paying them over 400$ because of the 2yrs contract. I'm disconnecting this service out of my will why would I be paying them for the service they have been unable to provide? the deal is money and services.Direct tv should pay me.
upon reading other complaints, it looks as though Direct TV is a total scam. Like many other comments, I too signed up for a rebate of $21.00 per month. When I noticed I was not receiving the discount, I contacted the company and they told me I failed to complete the...
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