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Directv in Hagerstown, Maryland - DVR not hooked up right

We got this Directv hooked up 12-31-07 and we 4 box, 1 being the DVR. Happy with till a friend got the DVR and ask us how did we like being able to watch a show and record 2 at the same time? and I was like what we can't do that. So I call and talk to customer and ask why my will not do this and they tell there has to be 2 wires hooked up and to look at my box and see if there was and no there was not and she told me they could do that for me if I would like, well yes we are paying for this so yes!! I was told it would be no charge since we care a proc. plan well guess what, nope I have to pay to have some one do this. Spoke to Manger and all and they do not care that it was not hooked up right from the start. Was told if I would have told them this when it was hooked up they would have fixed it, But I didn't know it should have done this, the person hooking it up did ask me if I wanted it, they are the ones that hook it not me???? I told them that if they did do it for free I would be canceling my service and he said sorry to hear that. I ask when my contract was up and it is up on and it is 12-31-09 and trust me I am canceling!!!!
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Review
#155034 Review #155034 is a subjective opinion of poster.
Loss
$6

Directv in Wheeling, Illinois - Direct tv is a pip off

stay away from direct tv they blow. if you need something fixed they charge you unlike cable. I updated a reciever from standard to HD. tHat automatically added two years to my agreement. Never was explained to me when I ordered upgrade. They say its in the original agreement you sign. Does anybody read that garbage, i threw it away years ago. Stay away if it rains it goes out. the only good thing is you know whn astorm is coming because you get searching for satelite. bad company Bad bad bad bad bad bad bad bad bad babd abd ripoff company
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1 comment
Anonymous
#74120

Sorry to hear about that, you should file a compaint with the BBB

Review
#155000 Review #155000 is a subjective opinion of poster.
Loss
$300

Directv in Fernley, Nevada - Direct TV New Feature Scoreguide is Garbage

First off, this has caused my HD receiver's all 4 of them to jump back and forth as I change the channels, it locks up and can't change the channel. I now will have to bring in a competitor, then pay to cancel to turn this direct TV off. Second, I choose not to buy a package of 250 channels and turn off 200 of the ones I do not want. Third, way to many commercials and the programing is just repetitious over and over.. No value... must find another process. Internet is approaching some values and I guess time to go back to free signals over the air. I purchased a Jukebox for my music collection, that helps... finding out I really do not need paid programing. Reading and exercising have become more important to me than repetitious over and over.. No value programing.
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Review
#154957 Review #154957 is a subjective opinion of poster.

DirecTV Customer NO-service

After several months of customer no-service, my complaining that I've had at least 5 DVR breakdowns in 4 yrs. of service, and writing to the VP of Customer Service and the Office of the Pres., I'm worse off than before.Rather than working to keep the customer, they are all trained in the Art of the Take Away. They say "sure" then take away the previous offer.If I signed a 2 yr. contract, (which they showed that I DID agree to on 7/09--NOT,) then I could get the DVR replaced with a current up to date new, DVR.I was given HBO for 6 months as a concession for all the problems, but in the final conversation with the Office of the DirecTV Pres., they took away the HBO free service.It's hard to believe that the company can remain in business. I heard that DISH Network is the same. So where does that leave us for Satellite?I left CABLE TV due to outage problems.What can be done about such poor shoddy service practices in our community?
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6 comments
Anonymous
#1236357

Unreal and NO service al day today and NO phone support!!!

I am calling the FTC and Ohio AG

Anonymous
#125296

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar the take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

Anonymous
#119828

directv sucks they ignore my complaints about the lack of the versus channel.and they charge for their mistakes all the time.

Anonymous
#83982

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

I urge all DTV customers to bombard Ms. Filipiak's office with their complaints

Anonymous
#67129

file with the BBB and your state Attorney General.

Anonymous
#65545

The best thing you can do is go to your states Attorney General's website and file am electronic complaint against them. As soon as the complaint is excepted, it usually goes on the Attorney Generals website as a complaint, they dont like that, so they try to mediate the problem fast.

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Review
#152141 Review #152141 is a subjective opinion of poster.
According to their web page, "at DIRECTV, excellence isn't just a goal. It's a promise. We are defining the best TV experience in the world through a compelling mix of content, technology and service." This philosophy and all of those outrageous claims may be true on...
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24 comments
Anonymous
#1086207

I was contemplating on writing a letter to Direct TV - and would have been almost a word for word copy of what you are saying.. But I can tell that it won't be worth it.

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Review
#152077 Review #152077 is a subjective opinion of poster.
I ordered a HD-DVR in late spring. I lost signal with the trees leafed out this spring after I ordered the HD-DVR. I had ordered a DVR in Feb '09. I thought the technician had documented that had lost signal. I canceled my service because I had no signal and had...
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6 comments
Anonymous
#137638

I've been with DirecTV for 5 years now and have never had a problem. My suggestion is to discuss your options with the HOA on placement of the dish. Unless you live in a small tent :cry, there will be options for you on dish placement.

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Review
#152017 Review #152017 is a subjective opinion of poster.
Loss
$113
My In-Laws (who had dishnet) were contacted by a direct tv salesman. They were told they could give them a better price for the exact same package they had. They were also told if they weren't satisfied they could have it disconnected in 30 days, and have no...
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1 comment
Anonymous
#212010

I am currently going through the same problem with Direct TV. I ordered service back on the 29th of October after the account representative assured me I had 30 days to try the Direct TV product.

I went to cancel service yesterday NOV 15th and was told that I didn't qualify for the 30 day trial and that I would need to pay the $460 cancelation penalty. According to Direct TV the state of NY has a 14 day clause from the day of order not install. Of course non of this was made clear when they sold me the service.

My advice...stay away from Direct TV. They are dishonest and dificult to deal with.

Review
#151964 Review #151964 is a subjective opinion of poster.
I'm just like everyone here who have placed a complaint about DIRECTV. I've experience very poor customer. My husband and I recently placed an order for DIRECTV service on June 28, 2009, due to a friend referring us. We got the deal package that they were...
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1 comment
Anonymous
#204244

Well what you have to do in order for it to work correctly is tell them the account number of the person referring you when you order. Call 1-866-443-8869 or enter the account number at www.directv.com/refer.

I used account number 40711911, and it worked like a champ! I got the confirmation of the credit before it was even installed.

Review
#151947 Review #151947 is a subjective opinion of poster.

Directv in Independence, Missouri - Paying for services that are not available sometimes

I've never been so frustrated in my cable life. I spend hours on the phone most of the time trying to figure out why the service is not working or why it has been disconnected even with bills having been payed. I asked Direct TV to discontinue my service but they gave me the condition of paying them over 400$ because of the 2yrs contract. I'm disconnecting this service out of my will why would I be paying them for the service they have been unable to provide? the deal is money and services.Direct tv should pay me.
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1 comment
Anonymous
#64809

I can relate to your frustration. Coincidentally, I suffered the same mass of irritation only a week ago; but, I was fortunate enough to have heard of a really unique and pioneering website called hellopeter.com

This website is amazing, let me tell you! You should submit your complaint there in a report, and the company may respond. At hellopeter.com you may get some closure!

Seriously, try it. It really works.

Regards,

Claudio

Review
#151914 Review #151914 is a subjective opinion of poster.
upon reading other complaints, it looks as though Direct TV is a total scam. Like many other comments, I too signed up for a rebate of $21.00 per month. When I noticed I was not receiving the discount, I contacted the company and they told me I failed to complete the...
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43 comments
Anonymous
#547397

Hello, I am contacting you to notify you that was promised by your sales organization that I would be charged $39.99 per month automatically. Instead I received my bill that showed $68.99. I did sign up for the rebate today but I think that should be applied to the very first bills and not take 6-8 weeks to process, which is ridiculous amount of time to process a rebate. At no time was I ever made aware of any requirements in order to receive the stated price.

I have reported this fraud to the following organizations:

BBB

FTC

FBI Internet Fraud Complaint Center

National Fraud Information Center

Call for Action

EConsumer.gov

Nevada State Attorney General

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Review
#151766 Review #151766 is a subjective opinion of poster.