Latest review first
I'm just like everyone here who have placed a complaint about DIRECTV. I've experience very poor customer. My husband and I recently placed an order for DIRECTV service on June 28, 2009, due to a friend referring us. We got the deal package that they were...
Directv in Independence, Missouri - Paying for services that are not available sometimes
I've never been so frustrated in my cable life. I spend hours on the phone most of the time trying to figure out why the service is not working or why it has been disconnected even with bills having been payed. I asked Direct TV to discontinue my service but they gave me the condition of paying them over 400$ because of the 2yrs contract. I'm disconnecting this service out of my will why would I be paying them for the service they have been unable to provide? the deal is money and services.Direct tv should pay me.
upon reading other complaints, it looks as though Direct TV is a total scam. Like many other comments, I too signed up for a rebate of $21.00 per month. When I noticed I was not receiving the discount, I contacted the company and they told me I failed to complete the...
Directv in Brecksville, Ohio - Shame on you Direct TV! Don't sign up!
I chose Direct TV for the rebate spacial. Now they refuse to give it to me. I have talked with so many people who have lied and lied and lied. They all told me they would "take care of everything" for me, since I am not used to handling things like this. I am retired and on fixed income. What a run-around I have had!!! I am so frustrated. They lie to me like I am ***. And they have stolen money from me. Cancellation fee is $260. So I am stuck with them. Shame on you, Direct TV for teaching your employees to lie like this.
DirecTV Customer Ripp-off
I would like to express my astonishment at the behavior of DirecTV as a corporate citizen. Here's my story. Last year, my wife and I decided to move out West and live in our Motor home while we tested a few areas that we might want to move to permanently (in particular, Montana – where I grew up - in the summer and Arizona in the winter). During the process, we purchased (or thought we had) a DirecTV receiver at Camping World here in Tampa where we live. We paid something like $80 for the device, since we already had an antenna that we had used for their service a few years ago. I called DirecTV up to activate their service, which was where I first got confused. I had already hooked up the receiver in my motor home and just needed to set up an account. Whoever I had on the phone to activate the account took care of everything. We received the signal and everything was cool. A couple of days later, I received a call from them saying they wanted to schedule the installation. I informed them that I had installed everything myself and everything was working fine. They could not understand how that was possible, but ultimately accepted that it was true and cancelled the installation, "graciously" waiving the installation fee (at least that's how I remember it). We used the unit for 6 months while we were out West, testing life in both Montana and Arizona. Our decision to return to Tampa had nothing to do with DirecTV, but once we returned, the fun really started. When I called up to cancel the account, I was informed that I would have to pay a cancellation fee and return the receiver that I had bought at Camping World. After a 1-hour back and forth discussion about the situation, they informed me that although I thought I had purchased the unit, I had actually only leased it for that price and I would have to keep it until the lease expired (something like 2 Â½ more years) and that if I wanted to buy it, it would cost much more (on top of the cancellation fee, so if I bought the silly thing, I would not have been able to use it anyway!). Since I was very busy with a lot of stuff having to do with relocating my business back to my house in Tampa and I could not find a better solution, I suspended my service with DirecTV. Six months later DirecTV automatically reactivated the service, since that was the maximum duration they allowed for a suspension. When I received the bill which was for the services which I was not using, I went online and reduced the service to the minimum ($29 / month) thinking that I could pay that amount until my "lease" expired and pay less than for the device. The next month, we received the bill for around $50 which included a "Home service" charge (who knows what that means). My wife then called and, after spending another hour on the phone with their customer service finally got them to agree to cancel the service (with a $120 cancellation fee) as long as we sent the unit we "leased" back. I can only say that in my many experiences with the customer service departments of many organizations, I am astonished at what DirecTV considers customer service. I can also report that I will never again avail myself of their services and recommend that anyone who so desires consult a lawyer to read the "fine print" on their "purchase" and/or service agreement.
Directv in El Paso, Texas - Direct Liars
Direct tv lied, lied, lied,lied,lied,lied,lied,and then lied some more, and then, they threatened to steal money from my checking account. They suck big time! After I file a formal complaint with the better business bureau, and a customer complaint form with the Texas State Attorney General, I,m going to produce a a video for Youtube that will show a typical direct tv employee orientation class where the new employees are trained in the skillful art of lying, scamming, double talk, bait and switch, lying by omission, high pressure dishonest sales techniques, and every scummy, nasty, deceptive trick in the book! Spread the word that Direct tv sucks!
Why can't Directv verify what they tell you on the phone
Hi sent other detailed complaint in regard to Comcast--now my experience with canceling and returning receivers to Directv. and why strong consumer protection legislation is necessary. Seems the call lines and email forms are contracted out, and firewalled off from any accountability for questionable, if not downright fraudulent, practices. Plausible deniability by design! Just got off phone with Directv after canceling their service, they sent one Fedex box to return a DVR receiver an another standard receiver. Both would not fit into the box, so I packed the DVR receiver and arranged pickup, then called 1800Directv; their customer service representative had me open up the card flap and read the RID # to him, then stated it is not to be returned. Seeing the paper they enclosed in the Fedex box, specifying the receivers are to be returned within 7 days or I'll be charged $470 (took 3 days just to arrive on our porch to begin with!)--I then asked if they would send me an email or letter confirming it didn't have to be returned--repeatedly got can't do that. Called their Consumer Advocacy Team at 866-785-5537, spoke with "Milana" about their CSR informing me that the standard receiver was not to be returned, but refused to provide any verifiable communication, so if I'm be billed $470 for something I was told not to return, I have some documentation that it was not to be returned. She told me that both the DVR receiver and other receiver are leased so both need to be returned, just place both in the box and send them back--informed her the box they sent is only big enough for one of the receivers (i.e. as packed per enclosed instructions). When I told her what their previous CSR told me about it not having to be returned, again she emphasized both had to be returned and requested to confirm my address to sent another box; I asked her to send a confirming email, which she refused and said they couldn't. Then I asked she escalate this and she stated there's noone else to escalate it to, she's a "supervisor", and stated she couldn't escalate this further, and couldn't send any email as verifiable communication; I told her their CSR told me the exact opposite of what she is now telling me and I don't want to be responsible for $470 due to their mistake. My wife then got on the phone with her, confirmed our address and put it on the speaker when "Milana" now told her that it didn't have to be returned, just the DVR receiver. My wife then asked the "supervisor" if she would send an email to confirm a return box was just now being sent to our home for this receiver, "Milana" stated she couldn't. When my wife then asked "Milana" to identify herself, she was told "Milana #R8762 President's office", and told "Milana" since they couldn't send anything to verify this, then my husband will do what he has to do.
Directv in Bristol, Virginia - DO NOT use a credit card
I used my credit card to help a friend pay his bill a few monts ago,now DIRECT TV charged my credit card over $900 because he defaulted on his contract.HOW can they do that,all they will tell me it was the last card number used so thats where they took the payment from.Now they say it will take at least 10 business days to get my money back and I am stuck with the overdrafts THEY caused.HOW can they get buy with this?Is this legal? I can't afford to wait 10 days I have bills,and over $200 in overdrafts.
DirecTV LIES in their commercials!
DirecTV is totally misleading in their new commercial! They say that you get five months of free service. I expected to see a contract or something but no, the "free" is $60/month. I think the way they are allowed to mislead consumers in their ad is totally unethical so I created a blog about it. I'm also trying to start the #directvlies hashtag on Twitter. Please visit my blog and leave a comment, or tweet about this unethical ad: http://www.deceptivedirectv.com I really want DirecTV to understand that we will not tolerate being lied to in advertising!
Directv in Los Angeles, California - Direct TV is Awful
I have never ever experienced such horrible customer service and product quality. I don't recommend Direct TV to my enemies. Their customer service is terrible. I had Direct TV for less than 2 months and had problems with both my TV and internet 6 different times. Direct TV was not helpful at all and did nothing to help us with the problems we experienced. After experiencing problems for the 6th time and being extremely inconvenienced as my husband and I work from home and need to have access to the internet, we decided to cancel with Direct TV. Their customer service rep and Supervisor said it would take another week to have anyone come out to look at our TV and internet and they would not do anything to compensate for our inconvenience or even keep us satisfied as a valued customer. In this economy and due to competitive market conditions, you would think that Direct TV would fall hand over fist to keep their valued customers. Luckily, Time Warner Cable was willing to pay for our cancellation fee with Direct TV and offered a much better package, product quality and service immediately. I am very happy with Time Warner Cable and highly do not and will never recommend Direct TV to anyone. Unbelieveably rude customer service and customer support services.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Directv? What happened? What can we help you with?