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Directv in Cleveland, Ohio - Direct TV - You all changed my mind. Thanks
I am so thankful for all of your comments. It has helped me make my mind up. I contacted Direct TV through a sales person calling on me. I was almost ready to sign up, but thought it was strange that the customer service person wanted so much personal info before signing me up. She wanted my credit card number, SS# etc. This made me uneasy so I told her I would need to think about subscribing and my husband and I needed to talk it over. The promos sounded very good and the price was within our budget. My husband said we ought to read reviews to help us make up our minds. Thank goodness for this sight! Any company that charges credit cards without their customer's knowledge, drafts monies from checking accounts without permission of the customer, makes unexpected charges to your bill, let's me know I do not want to do business with that company. These are unethical practices. Thank you so much again! You helped us make up our minds.
Directv in Hummelstown, Pennsylvania - DirectTV and Verizon tied me to a contract they can't fulfill
Verizon's Triple Play can not provide internet service to everyone, but they will "sorry you were misinformed" you until after contract with DirectTV is signed. Now neither company backs the other. DirectTV will not work with you. You Signed a contract on good faith with "Verizon". Verizon will only offer phone & TV for $95.00 mth (Triple Play was offered at $74.88) DirectTV has already secured a $346.28 deposit directly from checking account now wants another $480.00. Must be hurting for money not customers because all they had to do was offer a solution ie: a lower rate, shorter commitment, something all i got was " SORRY YOU WERE MISINFORMED"!
Their new trick is they lock onto your computer so you cant refresh your service and they dont have to deal with you in that manner,,i am a new customer ,,my service has been down more than operational,,can get techs or anyone to come repair this,,but they keep...
i am being charged over 169. because I did not turn off my services after 6month suspension. they never told me that if I suspend and dont call I will be charged. They said they will charge my credit card whether I approve of it or not. i havent used diect tv in 9...
Directv in Oquawka, Illinois - Unautherized charge to my credit card for $626.85
directv customer since PRIMESTAR, approx. 12 years. recent offer in an ad announced discounts and rebates. 12 month contract ended up being an 18 month contract. rebates never materialized. numerous calls, and "so called " RESOLUTION TEAM never produced my rebates. i stopped paying. received final bill for numerous charges, and finally they charged my credit card $626.85. they had my card number from an original shipping and handling fee for the receiver (they charged tax on this fee) underhanded way of getting card numbers. contacted visa to dipute not only the charges, but the unautherized charge to my card. will also contact BBB and IRS (tax on shipping and handling?)WWIII!
Signed up for Direct TV in June 2008. My impression was that i was for a contract for 12 months, well i was told today but a customer service rep that it was an agreement for 18 months.. odd. Ok, so i said well, we'll keep everything the same until December which is...
I cancled my direct tv service because I moved into my partners home which already had direct tv service. They wanted to charge me an early term. fee, after agreeing not to charge me, my credit card was charged the early term fee. I had to call back and get it...
Directv in Carlsbad, New Mexico - Didn't reconnect my service, now charging me for service i didnt receive
I used to be a customer of DirectTV, but when i moved they were to re-connect me they never showed up. They finally contacted me about my service and when i told them it had never been re-connected the lady re-scheduled an appointment for them to be there. And again they never showed up. So i called another company for cable. Now i am getting a letter saying i owe $1,210.40 (for 4 receivers that were shipped back months ago). We use to love Direct TV now I tell everyone I know , Call somebody else.
Directv in Morgan Hill, California - Direct tv bad service
I'm a long time customer with Direct Tv till the date that I switched to HD everything was okay. A Month into this service things went so bad that I wanted to be disconnected from the service with Direct Tv, this would happen at 04-13-2009 bad I been disconnected at 04-01-2009. After several phone calls from at least 30 minutes over the last several day I had my final phone call today 04-04-2009 for more than 90 minutes with the runaround conversations and spook with six different persons with no ability to solve my connection problem. There comments where you have a disconnect running and we cannot give you a service visit to solve your problems. I told them that I will not pay the bill bud that will be bad for my credit report. I'm a disappointed ex Direct Tv customer with no respect for this company anymore R van Rosmalen
Directv in New York, New York - Reinstated Service 6 Months After I moved and charged to my credit card.
I canceled my service when I sold my home last May. They reinstated the service in October and billed my credit card for it. They claimed that I only had "suspended" the service for six months. Since I did not replace this residence, there would have been no reason to suspend, rather than cancel, the service. When I phoned customer service I was kept on hold for over an hour when I asked to speak to a supervisor. The customer service operator, Sheila, did not answer my questions about the length of the wait and simply stayed silently on the line for about a half hour before placing me on hold (with music). This has still not been resolved. I am writing this while on hold and it may never end.
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