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Directv in Shallotte, North Carolina - Direct tv is way too 'fine printed'

I have until recently been with DirectTV for over 8 years. A few months ago one of my receivers went 'out' and I went to Best Buy to purchase another one. Thankfully a very young sales rep. informed me that even though I am purchasing a new receiver, I don't OWN it, I am only purchasing it at a discounted rate and that when I call DirectTV to activate the new card I will be re-committing myself to a new 24 month contract,(think cell phone services). Well, luckily my parents had kept their old receiver so I switched out with them, however with all the new promotions and such from DirectTV, I called their customer rentention department and asked 'hey, you are offering new customers the same package I am paying 52.99 for only 29.99, if they sign up for a 24 month auto-pay commitment...can I have that'...they repeatedly said it's for new customers only. While I went on to tell them that I have been with them for 8 years, so, I am happy, that for continued 24 months of more happiness they need to give me the new offering plan or bye bye..guess what, they offered me a $10.00 discount, now keep in mind, these are receivers that are 8 years old, so I am being charged 52.99 plus 5 more for the extra receiver, that's 57.99 plus local channels, 5 bucks more, 62.99, plus taxes and such and I'm busting 70 dollars easy each month, and for new customers, they get NEW DVRS up to 4 rooms, and for the same package I had for only 29.99 a month...guess what happened...bye bye directtv..hello dish network...I signed up for 24 month commitment with Dish Network, got all the same channels I had and then some with them, for 32.99 month, plus 5 dollars more for the extra dvr...so..DirectTV..you can kiss my ***...for my 8 years of commitment to you, and you wanted to offer me customer rentention in the form of 10 dollars a month for 6 months..well I went shopping, found a better deal, and committed to your competition....while I am only just one person..I can at least control who get's my money..take that you *** *** companys
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#144961 Review #144961 is a subjective opinion of poster.

Directv in Chantilly, Virginia - Direct TV stood me up 3 times for new install

Direct TV is NOT customer friendly. Signed up and never got equipment or phone calls three times over a19 day time frame. Lost 2 work days, 1 day off, all wasted waiting for some one to show up. Customer service sups. e-mailed Corporate, I e-mailed corp. and still no response. Just canceled my order. I suggest you do some homework and ask around in your area, if there are any problems. After not even getting any reply from the corporate customer support team, I quit!! VERY BAD CUSTOMER SERVICE AVOID AT ALL COST I am looking into DISH Network now.
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2 comments
Anonymous
#54126

It's funny because my parents had the same problem. They wanted the 3 room service plan but instead someone told the guy that they only got the 2 room service plan....

Which is what they had all along before they even wanted the 3 room plan. So, they basically paid for what they already had. They had to reschedule the set up more than twice because the guy didn't show up.

The first time it happened they did not have the equipment but scheduled it anyways and the second time I don't know what happened but they didn't show the *** up. The third time they didn't even set the new room up and my parents still paid for it.

Anonymous
#54113

well same *** going on with dish network. They did the exact same thing to me. If you ask me they are all rip off artists.

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#144857 Review #144857 is a subjective opinion of poster.
My husband sent in a payment by mistake since we had dumped Direct TV and I have a balance of $90 that they have reduced to $60 because everytime I call they charge me and then tell me that it adds 6 weeks to the return. I have been waiting since last August for my...
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1 comment
Anonymous
#554046

i overpayed them by two payments by mistake and asked it to be refund first person did nothing second person acting like they put in the request and said it takes up to 10 days,third person says oh no we dont refund money on accounts asked for supervisor and after waiting about 30 minutes before they ever got me one.I need my 212.60 overpayment back into my account this is a very nasty way of doing business

Review
#144568 Review #144568 is a subjective opinion of poster.

Directv in Seattle, Washington - Direct tv robbery

from the beginning i had problems with the connection an after a month they make an appointment to fix my antenna so i waas with no cable for a month so they said i was gonna bee free because i did'n have the service so direc tv took money from my checking account with out my authorization and no one could help me the bank charge me overdraws $70 i was 4 days on the phone try to find somebody who can help me to resolve this problem but nothing happened so i had to pay everything i don't recommend this cable i had to cancel my service dish is 1000 times better
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Review
#144543 Review #144543 is a subjective opinion of poster.
Loss
$120

Directv in Waukesha, Wisconsin - Deceived, mislead, withheld important information

I to was mislead and deceived. I put my credit card on file for a deposit only. I was not told it would be used for payments, any and all transactions direct tv saw fit to use my card for. i put up the deposit only. my son was not told by the installer that my card would be used for any other transactions. too date direct tv has charged my card over $900.00. i wasn't at the installation. I did not sign for nor approve any other transactions. They claim I should have read the small print. I did the deposit by phone. I never met the company that installed the equipment. Direct TV misleads their clients and withholds very important information during the transactions. I am filing a complaint with the Better Business Bureau Wayne Nuckols Keswick, Va.
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Review
#144504 Review #144504 is a subjective opinion of poster.

Directv in Little Rock, Arkansas - Diconnected service

diconnected sevice on the 13th of jan 09 but statement said i had until the 25th of jan 09 to take care of the payment,and the error was not my fault,i called the same day i received the notice and was told that a supervisor would call me on 2 seperate calls i made,i was never called and my service was cancelled,i was lied to on 2 seperate conversations that i had with thier representatives.i was given credit because of mistakes on my billing statement.then i received a past due bill which was incorrect.
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Review
#144180 Review #144180 is a subjective opinion of poster.
Loss
$100
We have been loyal Direct TV customers of yours for years, and now you are in a dispute with the local CBS network. We don't want to hear how you or the local network is getting the shaft. You are both making plenty of money. The customer is the innocent victim...
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8 comments
Anonymous
#1737499

We’re ready to cancel Direct TV. They aren’t charging any less but we can’t watch channel 4 which means no Bills football tonight. Bye bye Direct TV!!

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#144034 Review #144034 is a subjective opinion of poster.

Directv in Las Vegas, Nevada - Direct TV service

Direct TV sales people and customer service people tell you what you want to hear. I signed up in august of 2008 and cancelled service Dec. 29th due to move but I was told I would receive a 50.00 credit because I was referred by a friend and if I sighned up with Embarq here in Las Vegas I would also receive a 10.00 credit each month, well none of that happened. So when I cancelled I brought this to there attention and they told me that they will credit my account with these items and send me a detailed bill in the mail showing if and what the early cancellation fee would be, well 7 days later without my authorization I was withdrawn 279.00 from my account. As you may be I am very pissed off and called them and talked to them politely tried to resolve this and of course they cannot do anything I have to write a letter to a department. ***, Don't ever get direct TV, the service sucks and customer service is even worse.
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2 comments
Anonymous
#615411

i still have 1 year left of a 2 year contract with directv. If they cancell CBS, can I get out of my contract without the $20/month cancellation fee. Does anyone know the answer.

Anonymous
#151572

This is worse service that I have ever received. Someone from directv was suppose to call me on 4 separate occasions, but I have yet ot receive a call.

Ive been told that Im on a high priority list, but noone has called.

I really don't understand what's going on. We even talked to a field supervisor that said that he would help us and like everyone else he never return our calls, can someone please let us know what theyre going to do about this issue(s).

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Review
#144004 Review #144004 is a subjective opinion of poster.
Loss
$410
Jan. 10, 2009 In July of 2008 I decided to called and inquire about putting Direct TV in camper we have in Brookville Indiana. My father and I both frequent the place in the summer and since he is ill and can't be outside much I thought it would be nice for him to be...
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3 comments
Anonymous
#444920

contact fcc and file a complaint

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#144003 Review #144003 is a subjective opinion of poster.

Directv "bundle" billing scam

Have to have Verizon on this street for internet because Verizon has the only service--through their phone line. I don't use their phone, just have to have the line active for internet. Aug 2008 Verizon advertised heavily for "bundle" service--the phone and internet I already had, plus directtv for approx. $104/mo. So I signed up just for the billing convenience. Verizon's bill was for $160 that next month, called V at least 6 times, got bounced all over the planet with persons whose English is unintelligible, finally V said oh, gosh, somebody forgot to deduct this, added that and so forth. So ok, send me the correct bill and I will pay it. A month went by, next bill was $270. And by the way, the directv was awful, 200 channels of either selling junk,ppv, or their notice that you can't have this channel unless you upgrade. Repeat of 6 calls to Verizon billing, finally I said if you can't provide the $$104 bill as specified, turn it all off. Verizon did, immediately. Then I got a bill from directv for $160! The actual unbundled directv monthly charge is $58 but directv demands I also pay to them what "I owe" Verizon, which I had canceled. 'Scuse me, I don't owe Verizon anything, but why should I pay directv for Verizon's phony bill? And $58 for about 12 directv channels that aren't ppv or selling is a bit steep, so you can turn that off too. But they won't. I pay my bills, on time and in full and I speak English. But I will NOT pay for false and fraudulent billing, false advertising, rude customer service, refusal to correct billing to advertised price, threats to attack my credit, etc. What do I do now? Take it to the state Attorney General?
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3 comments
Anonymous
#962315

Seymour sounds exactly like the DirecTV supervisor who called me a liar and said I was SOL when the same EXACT thing happened to me. Maybe I'm in the 20% but I have been paying DOUBLE what I was promised by DTV for 5 months now so it should take them roughly 9 months to break even if this continues not the full 18.

Do yourself a favor - get yourself a job with an honest company, Seymour. DTV will be out of business soon if they keep this up.

Anonymous
#125411

Yeah, right, Seymour, your scripted 'legal department' non-response does not explain, justify, or apologize for a $450 bill for 1 month. Nor did directv rip-off.

What I 'heard' was $99.99. Just another example of consumer rip-off.

Anonymous
#125310

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

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#143970 Review #143970 is a subjective opinion of poster.