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Directv in Forest Park, Illinois - Direct T.V. destroyed my home and still wont fix my dish
I just got Direct Television about 10 days ago.When they came to install the dish they left cable cords all over my home and told me that they would be back after lunch. I did not see them until 2 days later meanwhile my 5yr.old tripped on the cords and fell down our stairs. Thank God he wasn't hurt. Ive had Direct T.V. for 10 days now and I've only had reception for about 3. I've called continuously yet no one will come. I should have got Comcast. I could be watching T.V. now.
Directv in Longboat Key, Florida - Do Not Pay Your Bill With Your Debit Card
When you terminate your service, Direct TV will immediately deduct "early termination fees" sometimes in excess of $400, plus they will charge deduct money for the cable boxes that you have!!!! DO NOT GIVE THEM YOUR DEBIT OR CREDIT CARD NUMBER. IF YOU PAY YOUR BILL ONLINE (THEY WILL SECRETLY KEEP YOUR NUMBER)!! PLEASE PASS THIS ON. This company is a RIP OFF!! The only way we as consumers can fight back is to report them to BETTER BUSINESS BUREAU.. they will be fined for unsettled and unanswered disputes.. If consumers report them enough, maybe we can GET RID OF THEM--It's about time!!!
DIRECTV, Lie Cheat Steal
I could not believe I received an e-mail from Directv with this statement. "We strive to deliver the best television experience for you every day. Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible." I have been a "customer" for over 6 months, only because I am locked into the 2yr contract. I have never before dealt with a company that is so dishonest. I couldn't be more displeased.
Directv in Fort Worth, Texas - Direct Tv Scam in Dallas, TX
I have been a vauled customer with Direct TV since 2003, until this month. I ended up having to move from a house into an apt, and when the technician came out to install the dish, he said that there was no line of sight for where the dish had to be facing. When I talked with the customer service rep. they told me that the early cancellation fee would be waived since I was the service could not be installed correctly. I got an email later on in the week stating that they were going to charge me an additional early termination fee off almost $$$400.00 due to my contract. I tried and talked with the Customer service rep. to explain the situation but there response was that "We didn't tell you to move and its not our fault that the equipment cannot be installed". So in closing in ended up paying the early cancellation fee to them to get my account closed. WORD TO THE WISE, DON'T EVER SIGN A CONTRACT WITH DIRECT TV UNLESS YOU ARE CERTAIN THAT YOU ARE GOING TO BE AT YOUR RESIDENCE FOR THAT TIME PERIOD!! I now have gone back to digital cable and i am only under contract for 6 months and then renue after that time. I was never given this opportunity with direct tv. I would never recommend someone to get into a contract like this unless they are ready to get taken for a ride. James, Dallas, TX 12/13/08
Directv in Miami, Florida - Misinforming the customers
I am a directv subscirber and i am pissed on how customer representatives hanlde my inquiries! Imagine being misinformed for 5 times in one week on several concerns that I have asked them. first, They told me that the installation cost for additional receiver can be slpitted into two bills which when i verified the next day was'nt true. Second, When they offered me to enroll my bill in autodebit feature, they told me that i can pick a day where they will debit my bill from my bank, the next morning i asked them if this is true, they said it was not possible, when i told them to unenroll my account, two weeks after, they still debited my bill from my bank. Third, when they offered me free HBO for the first three months when i moved to a new place, i found out that they charged me $35 to my account. Fourth, when I found out that these were happening they told me that the bank can reverse the auto debit which i did the next minute but turns out to be IMPOSSIBLE on my banks end.... Imagine this happening to you in Two weeks one after another? Is this service? I think the have to check whether their customer representatives are knowledgeable on their company's policy or not. If not for the tv channel that we want to have which is sad to say only available thru directv here in miami, I wouldn't subscribe to them...
Directv in Scranton, Pennsylvania - Direct tv scam
Consumers beware of this direct tv scam where they offer you direct tv for only 29.99 a month. I ordered this and when my first bill came in it was for 61.00 dollars. When I call the company to dispute the problem I was charged 5.00 to talk to a actual human being which got me nowhere anyway. This is a scam and should be given tp the BBB and the attourney general of New Jearsey where Direct tv is located. I'm pissed!! If any other consumer has had this problem with direct tv I suggest you get in contact with the BBB and get you out of this bogus contract they make you sign where they renig on there offer.
Directv in Los Angeles, California - Bad and rude customer service!!
Ordered DirectTV for 39.95 per month. Didn't tell us about the rebate that needs to be sent in when you get your 1st bill. Well we still have received 1st bill and because it is an auto deduct from card unless you catch it in the 1st month you don't get rebate and now we are paying $60.00 per month. Tried to call and speak to customer service, if you can call it that and after holding 2 hrs 15 min. they disconnected us. We can't cancel because it will cost over $420.00. Need help on how we can get our original monthly price. Can anyone give any suggestions. Need help!!!! Sandy
Directv in Dallas, Texas - 39.95 plan is now 77.00, why?
I agreed to a 39.95 plan which is now costing me 77.00 with adjustments to 62.99. I was trying to lower my bill not increase it. DVR service is terrible. does not record all of program and is very difficult to use. Very dissatisfied with this service. Why can't i record and view at same time. Charges are excessive for what you get. Too many steps to record programs. This system is not weather friendly, too much disruption during inclement weather. Watching tv not enjoyable when a limit on functions is so obvious. This is annoying.
Directv in Stone Mountain, Georgia - Do not use Direct TV-false information
When I called to cancel service after 29 days I was told that I had agreed to a 2 yr contract. I did not. The rep told me that there would be an early termination card and that it would be charged to my credit card. I was told when I signed up that the service included high speed internet. It did not. One rep said I only had 24 hrs to cancel. Another told my son that I had until Dec. 5 to cancel. I cancelled on Dec. 3. Today another rep told my son that had only 15 days to cancel. Yet another said I had missed the deadline by 24 hrs. What???? Do any of them know what they are talking about. I never received a copy of this so called contract. The tech that installed the equipment let no receipt. Do not get screwed over by Direct TV.
i was with directv for over 2 years I ask how much was a extra box since i had company coming just 5.00 a month extra after 2 months i called to cancel my account they said because of the extra box im locked in 18 more months or pay a extra 300 cancelation fee this...
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